Twitter<br />A one hour simple guide<br />1<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
Did you know....<br />Since its creation in 2006, Twitter has gained popularity worldwide and currently has more than 100 ...
Agenda<br />What is Twitter<br />Setting up an account<br />Following /Finding people to follow<br />Hash Tags<br />Lists<...
Twitter is…..<br />A way to send messages to your friends and relatives<br />A way to share information and links<br />A w...
www.twitter.com<br />5<br />5<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
Profile<br />On your Home page between Home and Messages<br />You can limit your tweets to approved followers<br />6<br />...
Searching<br />Use to find out who is twittering about your chosen subject.<br />7<br />Copyright © 2011 Biback Ltd. All r...
Following and Followers<br />Following<br />Click on a name then click Follow<br />Followers<br />Anybody who clicks on yo...
Definitions<br />Replies<br />A reply to a tweet that everyone can see. Start the message with the persons name.@TonyC_UK<...
HashTags<br />Identified by a # symbol in front of the word e.g. #BBC<br />Use one or two only per tweet.<br />Used to cat...
Lists<br />Enable you to manage groups of people that you follow<br />Enable you to filter the column you are viewing<br /...
Pictures and Links<br />Pictures<br />Use  a service like Twitpic.Com<br />Links<br />URL’s are often more than 140 charac...
Consolidation Tools<br />Pro’s<br />Built in URL Shortening<br />Built in Picture handling<br />Multiple channels (Faceboo...
Privacy<br />In coming<br />Only follow people you know or trust<br />Out Going<br />Use Direct Message for 1 to 1<br />Us...
Q<br />&<br />A<br />15<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
Twitter Practical<br />Scenario<br />We are going to use Twitter to see what people are saying about BBC’s Question Time<b...
About Biback Ltd<br />A range of training and consulting services.<br />Anywhere between Poole and Portsmouth<br />Tony Ca...
Leaving Customer Feedback – on Facebook	<br />Sign into Facebook<br />Search for Biback <br />Post on Biback’s wall<br />S...
Leaving Customer Feedback – by  email	<br />Sign into your email account<br />Compose Mail<br />To Tony.Carpenter@BIback.c...
Leaving Customer Feedback – BY Snail Mail	<br />Assemble writing paper pen and envelope<br />To  Biback Ltd PO Box 7501 Ch...
Leaving Customer Feedback – on LinkedIn	<br />Sign into LinkedIn<br />Search in People for Tony Carpenter <br />Chose Reco...
Leaving Customer Feedback –on Twitter<br />Sign into Twitter<br />Click on New Tweet<br />Start the tweet with @TonyC_uk<b...
Twitter<br />A one hour simple guide<br />23<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
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Twitter class 1

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  • This is the agenda slide. I’m going to tell you what we will be covering, the tell you, then tell you what I’ve told you.
  • Twitter class 1

    1. 1. Twitter<br />A one hour simple guide<br />1<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    2. 2. Did you know....<br />Since its creation in 2006, Twitter has gained popularity worldwide and currently has more than 100 million users<br />2<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    3. 3. Agenda<br />What is Twitter<br />Setting up an account<br />Following /Finding people to follow<br />Hash Tags<br />Lists<br />Pictures & Links<br />Consolidation Tools<br />Privacy<br />3<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    4. 4. Twitter is…..<br />A way to send messages to your friends and relatives<br />A way to share information and links<br />A way to comment on TV shows<br />If email is one to one, Facebook is one to many, Twitter is one to the world<br />4<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    5. 5. www.twitter.com<br />5<br />5<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    6. 6. Profile<br />On your Home page between Home and Messages<br />You can limit your tweets to approved followers<br />6<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    7. 7. Searching<br />Use to find out who is twittering about your chosen subject.<br />7<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    8. 8. Following and Followers<br />Following<br />Click on a name then click Follow<br />Followers<br />Anybody who clicks on your name, unless you choose to Approve followers.<br />8<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    9. 9. Definitions<br />Replies<br />A reply to a tweet that everyone can see. Start the message with the persons name.@TonyC_UK<br />Direct Messages<br />A message that only the person you address it to can see. Start the message with D. DTonyC_UK<br />ReTweets<br />Passing on a Tweet to your followers. Click on the Retweet link.<br />9<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    10. 10. HashTags<br />Identified by a # symbol in front of the word e.g. #BBC<br />Use one or two only per tweet.<br />Used to categorise your tweet<br />Will show up in searches for that word<br />10<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    11. 11. Lists<br />Enable you to manage groups of people that you follow<br />Enable you to filter the column you are viewing<br />So you have your lists, other peoples lists that you also follow and lists that follow you<br />To create a list use this Icon on your profile page then add people to it <br />11<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    12. 12. Pictures and Links<br />Pictures<br />Use a service like Twitpic.Com<br />Links<br />URL’s are often more than 140 characters so shorten them with a service likeTinyURL.Com<br />12<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    13. 13. Consolidation Tools<br />Pro’s<br />Built in URL Shortening<br />Built in Picture handling<br />Multiple channels (Facebook, Twitter, LinkedIn)<br />Multiple columns<br />Con’s<br />Resource hungry<br />High price tag for Enterprise use<br />Overwhelming<br /> Examples<br />CoTweet , Hootsuite , Tweetdeck<br />13<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    14. 14. Privacy<br />In coming<br />Only follow people you know or trust<br />Out Going<br />Use Direct Message for 1 to 1<br />Use Reply to achieve carbon copy effect<br />Edit profile to allow only approved followers and to suppress your tweets from searches<br />14<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    15. 15. Q<br />&<br />A<br />15<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    16. 16. Twitter Practical<br />Scenario<br />We are going to use Twitter to see what people are saying about BBC’s Question Time<br />16<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    17. 17. About Biback Ltd<br />A range of training and consulting services.<br />Anywhere between Poole and Portsmouth<br />Tony Carpenter – Director<br /> 07770 332161<br />Tony.Carpenter@BIback.co.uk<br />www.BIback.co.uk<br />Facebook<br />LinkedIn<br />17<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    18. 18. Leaving Customer Feedback – on Facebook <br />Sign into Facebook<br />Search for Biback <br />Post on Biback’s wall<br />Share<br />Sign out<br />18<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    19. 19. Leaving Customer Feedback – by email <br />Sign into your email account<br />Compose Mail<br />To Tony.Carpenter@BIback.co.uk<br />Send<br />Sign out<br />19<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    20. 20. Leaving Customer Feedback – BY Snail Mail <br />Assemble writing paper pen and envelope<br />To Biback Ltd PO Box 7501 Christchurch BH23 9HA<br />Post<br />20<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    21. 21. Leaving Customer Feedback – on LinkedIn <br />Sign into LinkedIn<br />Search in People for Tony Carpenter <br />Chose Recommend this person<br />Choose Service Provider<br />Send<br />Sign out<br />21<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    22. 22. Leaving Customer Feedback –on Twitter<br />Sign into Twitter<br />Click on New Tweet<br />Start the tweet with @TonyC_uk<br />Add your comment<br />Tweet<br />Sign out<br />22<br />Copyright © 2011 Biback Ltd. All rights reserved<br />
    23. 23. Twitter<br />A one hour simple guide<br />23<br />Copyright © 2011 Biback Ltd. All rights reserved<br />

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