About My key agenda: Organic growth via consulting or board membership. Creation of completely new businesses and scaling them global
My method: Catalyst for change working inside organization - managing change and changing management
Approach: Customer Experience Design based on Customer Journey data, -behaviour, customer insight, concept development, service development.
My working scope: strategy work, business models, digital channels, analytics and automation, marketing planning, coaching, customer interface design, lean business process design, IT-infrastructures, operational planning and managing with knowledge.
Author of 3 books: Digital reality (2000, in finnish), Mobile marketi...