DATA MINING SOLUTION (DMS)

             FOR

CHILD CARE FRAUD DETECTION

      Request for Proposals



         July 8, ...
TABLE OF CONTENTS
1.                INTRODUCTION: ...........................................................................
3.19     COMPLIANCE WITH APPLICABLE LAW:......................................................................25
     3.20...
5.7.2       Transmittal Letter ..............................................................................................
LIST OF APPENDICES
APPENDIX A – STATEMENT OF WORK
   STATEMENT OF WORK ......................................................
EXHIBIT D-13 — CERTIFICATION OF INDEPENDENT PRICE DETERMINATION &
   ACKNOWLEDGMENT OF RFP RESTRICTIONS .....................
PREAMBLE
For over a decade, the County of Los Angeles ("County") has collaborated with its
community partners to enhance t...
County has also established the following values and goals for guiding this effort to integrate
the health and human servi...
should ultimately be judged by whether it helps achieve the County’s five
           outcomes for children and families: g...
Service providers will deliver services in a clean, safe, and welcoming environment,
which supports the effective delivery...
1.     INTRODUCTION:
1           The County of Los Angeles), on behalf of its Department of Public Social Services
2      ...
41                 procedures shall mean such laws, rules, regulations, ordinances, guidelines,
42                 directi...
81           Table 1 — Schedule of Events
            Event                                                       Date
   ...
110   1.5    PROJECT OBJECTIVE:
111          The general objective of the Project covered by the RFP is to implement a
112...
150          The diligence materials provided in the Diligence Library may change from time to
151          time, as deter...
192          to the Board with a recommendation to procure the necessary technology through a
193          competitive pro...
233                                      child care assistance for up to twenty-four (24) months
234                      ...
274          2.1.3   GENERAL RELIEF (GR).
275                  The GR program is a County-funded program that provides cas...
312                             determination; benefit calculation and issuance, case
313                             main...
352                  enabling nearly 400,000 qualified aged, blind, and disabled individuals in
353                  Calif...
361   3.     GENERAL CONDITIONS:
362          The following are the general terms and conditions applicable to this procur...
399          United States Postal Service or other delivery services. Proposals submitted by
400          facsimile or e-m...
441          may also, as determined by County, be included in an Addendum to this RFP, as
442          described in Secti...
480          Only one proposal per individual, partnership, corporation, limited liability company
481          or associa...
522   3.10   DISCLOSURE OF CONTENTS OF PROPOSALS:
523          Responses to this solicitation shall become the exclusive p...
562          with the County Lobbyist Ordinance Certification) in Appendix D (County Required
563          Forms).
564   3...
598          3.13.4 COST OF PROPOSALS.
599                 County shall not be liable in any way or have any responsibilit...
638          perform any resultant Agreement. It is County’s policy to conduct business only
639          with responsible...
677          Failure to comply may be cause for termination of any resultant Agreement or
678          initiation of debar...
717          One program, the local small business enterprise preference program, requires
718          companies to compl...
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION
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DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION

  1. 1. DATA MINING SOLUTION (DMS) FOR CHILD CARE FRAUD DETECTION Request for Proposals July 8, 2009
  2. 2. TABLE OF CONTENTS 1. INTRODUCTION: ................................................................................................................... 7 1.1 CONSTRUCTION OF TERMS:.............................................................................................. 7 1.2 DMS PROCUREMENT PROCESS: ....................................................................................... 8 1.3 SCHEDULE OF EVENTS: ...................................................................................................... 8 1.4 ORGANIZATION OF THE RFP: ........................................................................................... 9 1.5 PROJECT OBJECTIVE: ........................................................................................................10 1.6 EXISTING DOCUMENTATION AND DILIGENCE MATERIALS: ...............................10 2. BACKGROUND OF THE PROJECT:..................................................................................11 2.1 COUNTY PROGRAMS BACKGROUND: ...........................................................................12 2.1.1 California Work Opportunities and Responsibility to Kids (CalWORKs). .........12 2.1.1.1 Greater Avenues for Independence (GAIN). ......................................................................... 12 2.1.1.2 Supportive Services.................................................................................................................. 12 2.1.1.3 Cal-Learn.................................................................................................................................. 13 2.1.2 Food Stamp. ...............................................................................................................13 2.1.3 General Relief (GR)...................................................................................................14 2.1.3.1 General Relief Opportunity for Work (GROW)................................................................... 14 2.1.4 Cash Assistance Program for Immigrants (CAPI). ................................................14 2.1.5 Medi-Cal.....................................................................................................................14 2.1.6 In-Home Supportive Services (IHSS).......................................................................14 2.2 COUNTY SYSTEMS BACKGROUND: ................................................................................14 2.2.1 DPSS Systems.............................................................................................................14 2.2.1.1 LEADER System...................................................................................................................... 14 2.2.1.2 GEARS...................................................................................................................................... 15 2.2.1.3 GROW System. ........................................................................................................................ 15 2.2.2 Case Management, Information and Payrolling System (CMIPS)........................15 2.2.3 Welfare Fraud Linkage Analysis Database System (WFLADS). ..........................16 3. GENERAL CONDITIONS:....................................................................................................17 3.1 FORMAL SOLICITATION: ..................................................................................................17 3.2 COUNTY POINT OF CONTACT AND RFP COMMUNICATIONS:...............................17 3.3 PROPOSAL SUBMISSION DEADLINE: .............................................................................17 3.4 PROPOSERS’ MANDATORY CONFERENCE: .................................................................18 3.5 WRITTEN QUESTIONS AND ANSWERS: .........................................................................19 3.6 CERTAIN RIGHTS OF COUNTY: .......................................................................................19 3.7 FORMAL BOARD APPROVAL OF CONTRACT:.............................................................20 3.8 REIMBURSEMENT PROVISIONS: .....................................................................................20 3.9 TERM:.......................................................................................................................................20 3.10 DISCLOSURE OF CONTENTS OF PROPOSALS: ............................................................21 3.11 FIRM OFFER:..........................................................................................................................21 3.12 COUNTY LOBBYIST ORDINANCE:...................................................................................21 3.13 PROPOSERS’ PRECAUTIONS:............................................................................................22 3.13.1 Acceptance of Terms and Conditions. .....................................................................22 3.13.2 Sample Agreement.....................................................................................................22 3.13.3 Proposer Changes. .....................................................................................................22 3.13.4 Cost of Proposals. ......................................................................................................23 3.14 PROHIBITION AGAINST PROPOSING:............................................................................23 3.15 CONTACT WITH COUNTY EMPLOYEES: ......................................................................23 3.16 GRATUITIES:..........................................................................................................................23 3.17 DETERMINATION OF PROPOSER RESPONSIBILITY: ................................................23 3.18 CHILD SUPPORT COMPLIANCE PROGRAM:................................................................24 DATA MINING SOLUTION (DMS) RFP Page i JULY 8, 2009
  3. 3. 3.19 COMPLIANCE WITH APPLICABLE LAW:......................................................................25 3.20 CONFIDENTIALITY:.............................................................................................................25 3.21 CONFLICT OF INTEREST: ..................................................................................................25 3.22 COUNTY POLICY ON DOING BUSINESS WITH SMALL BUSINESS: ........................25 3.23 MANDATORY REQUIREMENT TO REGISTER ON LOS ANGELES COUNTY’S VENDOR REGISTRATION: .................................................................................................26 3.24 JURY SERVICE PROGRAM: ...............................................................................................26 3.25 LOCAL SMALL BUSINESS ENTERPRISE PREFERENCE PROGRAM: .....................27 3.26 CERTIFICATION REGARDING DEBARMENT, SUSPENSION, INELIGIBILITY AND VOLUNTARY EXCLUSION — LOWER TIER COVERED TRANSACTIONS (45 C.F.R PART 76):......................................................................................................................28 3.27 INJURY AND ILLNESS PREVENTION PROGRAM: .......................................................28 3.28 RECYCLED BOND PAPER:..................................................................................................29 3.29 SAFELY SURRENDERED BABY LAW: .............................................................................29 3.30 PROPOSER’S CHARITABLE CONTRIBUTION COMPLIANCE:.................................29 3.31 CONTRACTOR’S WILLINGNESS TO CONSIDER COUNTY’S EMPLOYEES FOR EMPLOYMENT:.....................................................................................................................30 3.32 CONSIDERATION OF GAIN/GROW PROGRAM PARTICIPANTS FOR EMPLOYMENT:.....................................................................................................................30 3.33 COUNTY’S QUALITY ASSURANCE PLAN: .....................................................................30 3.34 NOTICE TO EMPLOYEES REGARDING THE FEDERAL EARNED INCOME CREDIT: ..................................................................................................................................30 3.35 PROPOSER DEBARMENT: ..................................................................................................31 3.36 PROTEST PROCESS:.............................................................................................................31 3.36.1 Grounds for Review...................................................................................................32 3.36.2 Review of Solicitation Requirements. ......................................................................32 3.36.3 Review of a Disqualified Proposal. ...........................................................................33 3.36.4 Review of County’s Proposed Contractor Selection. ..............................................33 3.36.4.1 County Debriefing Process. ..................................................................................................... 33 3.36.4.2 Proposed Contractor Selection Review. ................................................................................. 34 3.36.4.3 County Review Panel Process. ................................................................................................ 35 3.36.5 Contact/Address for Protest Requests. ....................................................................36 3.37 NOTIFICATION TO COUNTY OF PENDING ACQUISITIONS/MERGERS BY PROPOSING COMPANY:.....................................................................................................36 3.38 TRANSITIONAL JOB OPPORTUNITIES PREFERENCE PROGRAM:........................36 4. MINIMUM CONTRACTOR QUALIFICATIONS: ............................................................38 4.1 REQUISITE EXPERIENCE: .................................................................................................38 4.2 PROPOSER QUALIFICATIONS: .........................................................................................38 4.3 CONTRACTOR STAFF QUALIFICATIONS: ....................................................................39 4.3.1 Contractor’s Project Director: .................................................................................39 4.3.2 Contractor’s Project Manager: ................................................................................39 4.4 COUNTY’S MINIMUM REQUIREMENTS.........................................................................40 5. PROPOSAL REQUIREMENTS:...........................................................................................41 5.1 TRUTH AND ACCURACY OF REPRESENTATIONS:.....................................................41 5.2 PROPOSAL PREPARATION INSTRUCTIONS:................................................................41 5.2.1 Preparing to Respond................................................................................................41 5.2.2 Realistic Proposals.....................................................................................................41 5.3 PRIME CONTRACTOR:........................................................................................................41 5.4 CONFIDENTIALITY AND ASSIGNMENT AGREEMENT: ............................................42 5.5 PROPOSAL SUBMISSION: ...................................................................................................42 5.6 ERROR CORRECTIONS REQUIREMENT: ......................................................................44 5.7 BUSINESS/TECHNICAL PROPOSAL:................................................................................44 5.7.1 Cover Page .................................................................................................................45 DATA MINING SOLUTION (DMS) RFP Page ii JULY 8, 2009
  4. 4. 5.7.2 Transmittal Letter .....................................................................................................45 5.7.3 Table of Contents.......................................................................................................46 5.7.4 Executive Summary (Business/Technical Proposal, Section 1)..............................46 5.7.5 Proposer’s Minimum Contractor Qualifications (Business/Technical Proposal, Section 2) ....................................................................................................................46 5.7.6 Proposer’s Technical Response (Business/Technical Proposal, Section 3) ...........51 5.7.7 Proposer’s Staffing Plan (Business/Technical Proposal, Section 4)......................53 5.7.8 Proposer’s Quality Control Plan (Business/Technical Proposal, Section 5) ........55 5.7.9 Exceptions (Business/Technical Proposal, Section 6)..............................................56 5.7.10 Anticipated Risks/Assumptions (Business/Technical Proposal, Section 7) ...........56 5.7.11 Subcontractors or Partners (Business/Technical Proposal, Section 8)..................57 5.7.12 County Required Forms (Business/Technical Proposal, Section 9).......................57 5.7.13 Last Page of Proposal (Business/Technical Proposal, Section 10) .........................59 5.8 PRICE PROPOSAL:................................................................................................................60 5.8.1 Cover Page .................................................................................................................60 5.8.2 Schedule of Payments (Price Proposal, Section 1) ..................................................60 6. PROPOSAL EVALUATION AND CONTRACTOR SELECTION: .................................62 6.1 EVALUATION OVERVIEW: ................................................................................................62 6.2 EVALUATION COMMITTEE: .............................................................................................63 6.3 EVALUATION CRITERIA AND WEIGHTING FACTORS: ............................................63 6.4 EVALUATION PHASES: .......................................................................................................63 6.4.1 Evaluation Phase 1 – Proposal Screening (Pass/Fail). ............................................63 6.4.2 Evaluation Phase 2 – Evaluation of Business/Technical Proposals. ......................64 6.4.2.1 Business/Technical Proposal (7,000 Points or 70%).............................................................. 65 6.4.3 Evaluation Phase 3 – Evaluation of Price Proposals (3,000 Points or 30%). ........65 6.5 CONTRACTOR SELECTION:..............................................................................................67 6.6 CONTRACT NEGOTIATIONS:............................................................................................67 6.7 FINAL CONTRACT AWARD BY BOARD OF SUPERVISORS: .....................................67 DATA MINING SOLUTION (DMS) RFP Page iii JULY 8, 2009
  5. 5. LIST OF APPENDICES APPENDIX A – STATEMENT OF WORK STATEMENT OF WORK .................................................................................................................. APPENDIX B – STATEMENT OF REQUIREMENTS STATEMENT OF REQUIREMENTS................................................................................................ APPENDIX C – SAMPLE AGREEMENT BASE AGREEMENT ......................................................................................................................... EXHIBIT A - STATEMENT OF WORK ........................................................................................... ATTACHMENT A.1 – SYSTEM REQUIREMENTS ................................................................ ATTACHMENT A.2 – SYSTEM CONFIGURATION .............................................................. ATTACHMENT A.3 - ACCEPTANCE CERTIFICATE ............................................................ ATTACHMENT A.4 - GLOSSARY EXHIBIT B - SCHEDULE OF PAYMENTS ..................................................................................... SCHEDULE B.1 – OPTIONAL WORK ..................................................................................... EXHIBIT C – PROJECT SCHEDULE ............................................................................................... EXHIBIT D – SYSTEM MAINTENANCE ....................................................................................... SCHEDULE D.1 – COUNTY’S REMOTE ACCESS SECURITY POLICY ............................. EXHIBIT E -CONTRACTOR EMPLOYEE ACKNOWLEDGEMENT, CONFIDENTIALITY, AND COPYRIGHT ASSIGNMENT AGREEMENT .................................................................................. EXHIBIT F - CONTRACTOR’S EEO CERTIFICATION ................................................................ EXHIBIT G – ADMINISTRATION OF AGREEMENT ................................................................... SECTION I – COUNTY KEY PERSONNEL ............................................................................. SECTION II – CONTRACTOR KEY PERSONNEL.................................................................. EXHIBIT H - SAFELY SURRENDERED BABY LAW ................................................................... EXHIBIT I – CHARITABLE CONTRIBUTIONS CERTIFICATION.............................................. EXHIBIT J - CONTRACTOR EMPLOYEE JURY SERVICE.......................................................... EXHIBIT K - DETERMINATIONS OF CONTRACTOR NON-RESPONSIBILITY AND CONTRACTOR DEBARMENT ORDINANCE ................................................................................ EXHIBIT L - LISTING OF CONTRACTORS DEBARRED IN LOS ANGELES COUNTY .......... EXHIBIT M - IRS NOTICE 1015....................................................................................................... EXHIBIT N – SOURCE CODE ESCROW AGREEMENT – INCORPORATED BY REFERENCE EXHIBIT O – REQUEST FOR PROPOSAL (RFP) – INCORPORATED BY REFERENCE EXHIBIT P – CONTRACTOR’S RESPONSE TO RFP (PROPOSAL) – INCORPORATED BY REFERENCE ...................................................................................................................................... APPENDIX D – COUNTY REQUIRED FORMS EXHIBIT D-1 — PROPOSER’S ORGANIZATION QUESTIONNAIRE/AFFIDAVIT .................. EXHIBIT D-2 — PROSPECTIVE CONTRACTOR REFERENCES ................................................ EXHIBIT D-3 — PROSPECTIVE CONTRACTOR LIST OF CONTRACTS .................................. EXHIBIT D- 4 — PROSPECTIVE CONTRACTOR LIST OF TERMINATED CONTRACTS ...... EXHIBIT D- 5 — CERTIFICATION OF NO CONFLICT OF INTEREST ...................................... EXHIBIT D- 6 — FAMILIARITY WITH THE COUNTY LOBBYIST ORDINANCE CERTIFICATION............................................................................................................................... EXHIBIT D- 7 —LA COUNTY COMMUNITY BUSINESS ENTERPRISE PROGRAM – REQUEST FOR LOCAL SBE PREFERENCE PROGRAM CONSIDERATION EXHIBIT D-8 PROPOSER’S EQUAL EMPLOYMENT OPPORTUNITY (EEO) CERTIFICATION EXHIBIT D-9— ATTESTATION OF WILLINGNESS TO CONSIDER GAIN/GROW PARTICIPANTS................................................................................................................................. EXHIBIT D 10 — COUNTY OF LOS ANGELES CONTRACTOR EMPLOYEE JURY SERVICE PROGRAM CERTIFICATION FORM AND APPLICATION FOR EXCEPTION .......................... EXHIBIT D 11 — PROPOSER RELEASE FORM............................................................................ EXHIBIT D-12 — CLIENT LIST AND RELEASE FORM .............................................................. DATA MINING SOLUTION (DMS) RFP Page 1 JULY 8, 2009
  6. 6. EXHIBIT D-13 — CERTIFICATION OF INDEPENDENT PRICE DETERMINATION & ACKNOWLEDGMENT OF RFP RESTRICTIONS .......................................................................... EXHIBIT D 14 — CHARITABLE CONTRIBUTIONS CERTIFICATION ..................................... EXHIBIT D 15 — CERTIFICATION REGARDING DEBARMENT, SUSPENSION, INELIGIBILITY AND VOLUNTARY EXCLUSION LOWER TIERED COVERED TRANSACTIONS (45 C.F.R. PART 76) ........................................................................................... EXHIBIT D 16 —REQUEST FOR PROPOSALS/GROUNDS FOR REJECTION .......................... EXHIBIT D-17 — BIDDER'S/OFFEROR'S NONDISCRIMINATION IN SERVICES CERTIFICATION............................................................................................................................... EXHIBIT D-18 – TRANSITIONAL JOB OPPORTUNITIES PREFERENCE APPLICATION....... APPENDIX E – COUNTY ORDINANCES AND POLICIES EXHIBIT E-1 —TRANSMITTAL FORM TO REQUEST A RFP SOLICITATION REQUIREMENTS REVIEW.............................................................................................................. EXHIBIT E-2 — TRANSMITTAL FORM TO REQUEST A DISQUALIFICATION REVIEW..... EXHIBIT E-3 — TRANSMITTAL FORM TO REQUEST A PROPOSED CONTRACTOR SELECTION REVIEW....................................................................................................................... EXHIBIT E-4 — TRANSMITTAL FORM TO REQUEST A COUNTY REVIEW PANE .............. EXHIBIT E-5 — COUNTY OF LOS ANGELES POLICY ON DOING BUSINESS WITH SMALL BUSINESS .......................................................................................................................................... EXHIBIT E-6 - TITLE 2 ADMINISTRATION CHAPTER 2.203.010 THROUGH 2.203.090 CONTRACTOR EMPLOYEE JURY SERVICE ............................................................................... EXHIBIT E-7 — LISTING OF CONTRACTORS DEBARRED IN LOS ANGELES COUNTY .... EXHIBIT E-8 — IRS NOTICE 1015.................................................................................................. EXHIBIT E-9 — SAFELY SURRENDER BABY LAW................................................................... EXHIBIT E-10 — TITLE 2 ADMINISTRATION DETERMINATIONS OF CONTRACTOR NON- RESPONSIBILITY AND CONTRACTOR DEBARMENT ORDINANCE...................................... EXHIBIT E-11 — BACKGROUND AND RESOURCES: CALIFORNIA CHARITIES REGULATION ................................................................................................................................... APPENDIX F –SCHEDULE OF PAYMENTS SCHEDULE: INSTRUCTIONS ......................................................................................................... SCHEDULE: PRICE SUMMARY ..................................................................................................... SCHEDULE: PRICING YEARS 1-2 AND OPTIONAL YEARS 3-4 ............................................... SCHEDULE: SYSTEM IMPLEMENTATION FIRM FIXEDPRICE BY DELIVERABLE............. SCHEDULE: SYSTEM MAINTENANCE FIRM FIXED PRICE BY DELIVERABLE .................. SCHEDULE: OPTIONAL WORK FIXED HOURLY RATE............................................................ SCHEDULE: LABOR RESOURCE................................................................................................... SCHEDULE: SUBCONTRACTOR ................................................................................................... APPENDIX G – PROPOSERS RESPONSE FORMS APPENDIX H – GLOSSARY GLOSSARY........................................................................................................................................ DATA MINING SOLUTION (DMS) RFP Page 2 JULY 8, 2009
  7. 7. PREAMBLE For over a decade, the County of Los Angeles ("County") has collaborated with its community partners to enhance the capacity of the health and human services system to improve the lives of children and families. These efforts require, as a fundamental expectation, that the County’s contracting partners share the County and community's commitment to provide health and human services that support achievement of the County’s vision, goals, values, and adopted outcomes. Key to these efforts is the integration of service delivery systems and the adoption of the Customer Service and Satisfaction Standards. The County of Los Angeles Vision is to improve the quality of life in the County by providing responsive, efficient and high quality public services that promote the self- sufficiency, well-being and prosperity of individuals, families, business and communities. This philosophy of teamwork and collaboration is anchored in the shared values of: Responsiveness Integrity Professionalism Commitment Accountability A Can-Do Attitude Compassion Respect for Diversity These shared values are encompassed in the County Mission to enrich lives through effective and caring service and the County Strategic Plan’s eight goals: 1) Service Excellence; 2) Workforce Excellence; 3) Organizational Effectiveness; 4) Fiscal Responsibility; 5) Children and Families' Well-Being; 6) Community Services; 7) Health and Mental Health; and 8) Public Safety. Improving the well-being of children and families requires coordination, collaboration, and integration of services across functional and jurisdictional boundaries, by and between County departments/agencies, and community and contracting partners. The basic conditions that represent the well-being we seek for all children and families in Los Angeles County aredelineated in the following five outcomes, adopted by the Board of Supervisors in January 1993. • Good Health; • Economic Well-Being; • Safety and Survival; • Emotional and Social Well-Being; and • Education and Workforce Readiness. Recognizing no single strategy - in isolation - can achieve the County’s outcomes of well- being for children and families, consensus has emerged among County and community leaders that making substantial improvements in integrating the County’s health and human services system is necessary to significantly move toward achieving these outcomes. The DATA MINING SOLUTION (DMS) RFP Page 3 JULY 8, 2009
  8. 8. County has also established the following values and goals for guiding this effort to integrate the health and human services delivery system: Families are treated with respect in every encounter they have with the health, educational, and social services systems. Families can easily access a broad range of services to address their needs, build on their strengths, and achieve their goals. There is no "wrong door”: wherever a family enters the system is the right place. Families receive services tailored to their unique situations and needs. Service providers and advocates involve families in the process of determining service plans, and proactively provide families with coordinated and comprehensive information, services, and resources. The County service system is flexible, able to respond to service demands for both the County-wide population and specific population groups. The County service system acts to strengthen communities, recognizing that just as individuals live in families, families live in communities. In supporting families and communities, County agencies work seamlessly with public and private service providers, community-based organizations, and other community partners. County agencies and their partners work together seamlessly to demonstrate substantial progress towards making the system more strength-based, family focused, culturally-competent, accessible, user-friendly, responsive, cohesive, efficient, professional, and accountable. County agencies and their partners focus on administrative and operational enhancements to optimize the sharing of information, resources, and best practices while also protecting the privacy rights of families. County agencies and their partners pursue multi-disciplinary service delivery, a single service plan, staff development opportunities, infrastructure enhancements, customer service and satisfaction evaluation, and revenue maximization. County agencies and their partners create incentives to reinforce the direction toward service integration and a seamless service delivery system. The County human service system embraces a commitment to the disciplined pursuit of results accountability across systems. Specifically, any strategy designed to improve the County human services system for children and families DATA MINING SOLUTION (DMS) RFP Page 4 JULY 8, 2009
  9. 9. should ultimately be judged by whether it helps achieve the County’s five outcomes for children and families: good health, economic well-being, safety and survival, emotional and social well-being, and education and workforce readiness. The County, its clients, contracting partners and the community will continue to work together to develop ways to make County services more accessible, customer friendly, better integrated, and outcome-focused. Several departments have identified shared themes in their strategic plans for achieving these goals including: making an effort to become more consumer/client-focused; valuing community partnerships and collaborations; emphasizing values and integrity; and using a strength-based and multi-disciplinary team approach. County departments are also working to provide the County's Board of Supervisors and the community with a better understanding of how resources are being utilized, how well services are being provided and what are the results of the services: is anyone better off? The County of Los Angeles health and human service departments and their partners are working together to achieve the following Customer Service and Satisfaction Standards in support of improving outcomes for children and families. Personal Service Delivery The service delivery team members, staff and volunteers, will treat customers and each other with courtesy, dignity, and respect. They will: • Introduce themselves by name; • Listen carefully and patiently to customers; • Be responsive to cultural and linguistic needs; • Explain procedures clearly; and • Build on the strengths of families and communities. Service Access Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible; • Provide clear directions and service information; • Outreach to the community and promote available services; • Involve families in service plan development; and • Follow-up to ensure appropriate delivery of services. Service Environment DATA MINING SOLUTION (DMS) RFP Page 5 JULY 8, 2009
  10. 10. Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment; • Ensure a professional atmosphere; • Display vision, mission, and value statements; • Provide a clean and comfortable waiting area; • Ensure privacy; and • Post complaint and appeals procedures. The basis for all County health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services. DATA MINING SOLUTION (DMS) RFP Page 6 JULY 8, 2009
  11. 11. 1. INTRODUCTION: 1 The County of Los Angeles), on behalf of its Department of Public Social Services 2 (DPSS) in collaboration with the Chief Executive Office (CEO)-Service Integration 3 Branch (SIB), is seeking proposals from qualified Proposers to: 4 • Design and develop a Data Mining Solution ("DMS") for child care fraud 5 detection application to be used by County in the investigation of 6 CalWORKs Stage 1 Child Care fraud. 7 • Provide a cost-effective solution for the DMS design, development and 8 implementation, including System Hardware, System Software, Project 9 Administration and Training; 10 • Provide all functionality and satisfy all technical performance and other 11 requirements, as described in the body of this Request for Proposals together 12 with all Appendices and Exhibits thereto (collectively the "RFP"); 13 • Provide a centralized DMS database and access to DMS information via a 14 Web enabled browser-based environment; 15 • Utilize the County Enterprise Network (LAnet/EN) and the County’s local 16 network resources to access County Data; and 17 • Provide ongoing System Maintenance, including maintenance and 18 operational support, and Optional Work. 19 1.1 CONSTRUCTION OF TERMS: 20 In construing the terms of this RFP, the following rules shall apply: 21 (A) Singular nouns and phrases incorporating them (e.g., referring to objects, 22 persons, events, or otherwise) shall be construed to also include the plural, 23 except where reference to a single item is implied or necessary pursuant to 24 the context of the word or phrase in question and except as otherwise 25 expressly stated in the particular defined terms, specified in Paragraph 1.3 26 (Definitions) of the Base Agreement of Appendix C (Sample Agreement). 27 Plural nouns, and phrases incorporating them, shall be construed to also 28 include the singular except where reference to multiple items is implied or 29 necessary pursuant to the context of the word or phrase in question and 30 except as otherwise expressly stated for particular defined terms set forth in 31 Paragraph 1.3 (Definitions) of the Base Agreement of Appendix C (Sample 32 Agreement). 33 (B) Any use of the masculine gender shall be construed to include the feminine 34 and vice versa. 35 (C) Examples provided by using words and phrases, such as “including”, 36 “include”, “includes” or “e.g.” shall not be construed as limiting the term 37 clarified thereby. For example, “including” shall be construed as “including, 38 but not limited to.” 39 (D) References in this RFP to federal, State, County and/or other governmental 40 laws, rules, regulations, ordinances, guidelines, directives, policies, and/or DATA MINING SOLUTION (DMS) RFP Page 7 JULY 8, 2009
  12. 12. 41 procedures shall mean such laws, rules, regulations, ordinances, guidelines, 42 directives, policies, and/or procedures as amended from time-to-time. 43 (E) Unless expressly stated otherwise, all approvals, consents, or determinations 44 by or on behalf of County under this RFP may be given or withheld in the 45 sole discretion or judgment of the person or entity authorized to provide or 46 make such approval, consent, or determination. 47 (F) For convenience, the definitions of certain terms used in this RFP, and not 48 defined in Paragraph 1.3 (Definitions) of the Base Agreement of Appendix C 49 (Sample Agreement), can be found in Appendix H (Glossary). 50 1.2 DMS PROCUREMENT PROCESS: 51 This RFP establishes guidelines, criteria and procedures for submitting proposals in 52 response to the RFP. It is the duty of each Proposer to thoroughly review the entire 53 RFP, including all Appendices and Exhibits thereto, for terms, conditions and 54 requirements that are included throughout this RFP. 55 56 The evaluation of proposals is a multi-phased process as described in Section 6 57 (Proposal Evaluation and Contractor Selection). County may, at its sole discretion, 58 reject any or all responses submitted in response to this RFP at any time. County 59 shall not be liable for any costs incurred by any Proposer in connection with the 60 preparation, submission, or presentation of any proposal. 61 62 County’s recommendation for Contractor selection is subject to approval at the State 63 level with final approval by the County’s Board of Supervisors (the "Board"), which 64 may enter into an Agreement with one (1) prime Contractor for the DMS, including 65 its implementation, maintenance and support, as described in this RFP. 66 67 The selected Contractor shall provide the DMS design, development and 68 implementation according to County requirements, shall benchmark and verify DMS 69 performance and shall perform continued ongoing maintenance, operations, support, 70 modifications and enhancements. County shall own, without limitation, the DMS 71 data, as well as the design and configuration of the DMS technical infrastructure, as 72 further provided in the Sample Agreement. Contractor shall provide all software and 73 hardware necessary to develop, test, host, manage and operate the DMS, as further 74 provided in the Statement of Work and the Sample Agreement. 75 76 Any resultant Agreement will be a Deliverables based contract with a Maximum 77 Fixed Price for all work under any resultant Agreement. 78 1.3 SCHEDULE OF EVENTS: 79 The following schedule sets forth key events and dates in the procurement and 80 contracting process: DATA MINING SOLUTION (DMS) RFP Page 8 JULY 8, 2009
  13. 13. 81 Table 1 — Schedule of Events Event Date Release of RFP July 8, 2009 Proposers’ Mandatory Conference July 15, 2009 Deadline for Written Questions Submission July 17, 2009 Deadline for Request for Solicitation Requirements Review July 22, 2009 Responses to Written Questions Completed July 30, 2009 Proposal Due Date August 13, 2009 82 These dates may be changed at any time as determined by County. 83 1.4 ORGANIZATION OF THE RFP: 84 The RFP, including all Appendices and Exhibits, sets forth County requirements for 85 the DMS Project. Should this RFP require any significant changes, as determined by 86 County, an Addendum to the RFP will be released. Clarifications or explanations of 87 requirements may be provided in the form of written responses to written questions 88 submitted by Proposers when responses to written questions are scheduled to be 89 completed (see Section 1.3 (Schedule of Events)). It is each Proposer’s 90 responsibility to identify any perceived points of conflict or ambiguity and to request 91 interpretations or clarifications about any language in the RFP. 92 93 The RFP is organized in six (6) major Sections plus Appendices. The RFP major 94 Sections and a list of RFP Appendices are shown below: 95 96 Section 1 Introduction 97 Section 2 Background of the Project 98 Section 3 General Conditions 99 Section 4 Minimum Contractor Qualifications 100 Section 5 Proposal Requirements 101 Section 6 Proposal Evaluation and Contractor Selection 102 Appendix A Statement of Work 103 Appendix B Statement of Requirements 104 Appendix C Sample Agreement 105 Appendix D County Required Forms 106 Appendix E County Ordinances and Policies 107 Appendix F Schedule of Payments 108 Appendix G Proposers Response Forms 109 Appendix H Glossary DATA MINING SOLUTION (DMS) RFP Page 9 JULY 8, 2009
  14. 14. 110 1.5 PROJECT OBJECTIVE: 111 The general objective of the Project covered by the RFP is to implement a 112 technology solution, known as Data Mining Solution, which will assist in the 113 detection and prevention of fraudulent activities among individuals or groups 114 participating in County’s Stage 1 Child Care Program for CalWORKs participants 115 (also "Participant(s)"). 116 This Statement of Work consists of instructions, tasks, subtasks, deliverables, goods, 117 services and other work (“Work”) and, unless specified otherwise, includes a Project 118 Schedule. Capitalized terms used in this Statement of Work without definitions have 119 the meanings given to such terms in the Base Agreement to Appendix C (Sample 120 Agreement). All Work under the resultant Agreement shall be performed at the rates 121 and fees set forth in the Schedule of Payments. 122 Contractor shall perform, complete and deliver all Work, however denoted, as set 123 forth in the Statement of Work. Also defined herein are those Tasks and Subtasks 124 that involve participation of both Contractor and County. Unless otherwise specified 125 as an obligation of County, Contractor shall perform all Tasks and Subtasks and 126 provide all Deliverables as defined in the Statement of Work. For the purpose of this 127 Agreement, a Deliverable shall be deemed complete upon County’s approval and 128 acceptance thereof subject to the provisions of the Sample Agreement, irrespective of 129 the number of tries it takes Contractor to provide a successful Deliverable. 130 Contractor shall provide a comprehensive child care fraud platform and solutions, 131 including the installation and configuration of the necessary data mining software, 132 the provision of data quality and data integration solutions, the development of 133 analytic models and the provision of other services to implement the County Data 134 Mining Solution as necessary to meet the technical, functional, operational and 135 business requirements set forth in the RFP, including the Statement of Requirements 136 ("System Requirements"). The general objective of this Project is to implement a 137 technology solution, which will assist in the detection and prevention of fraudulent 138 activity among individuals or groups participating in County’s Stage 1 Child Care 139 Program for CalWORKs participants. 140 1.6 EXISTING DOCUMENTATION AND DILIGENCE MATERIALS: 141 It is the Proposer’s responsibility to perform the necessary diligence to fully 142 understand County’s requirements when responding to this RFP. Proposer may be 143 provided access to the Diligence Library that houses the diligence materials, in 144 addition to those attached to this RFP, to further Proposer’s knowledge of the DPSS 145 systems. Registration for access to the Diligence Library is located in the DPSS 146 Portal at the link provided below. 147 148 http://dpss.lacounty.gov/dpss/contracts/default.cfm 149 DATA MINING SOLUTION (DMS) RFP Page 10 JULY 8, 2009
  15. 15. 150 The diligence materials provided in the Diligence Library may change from time to 151 time, as determined by County, without notice. 152 Although County has endeavored to include or reference in this RFP information 153 known to County that it believes to be relevant to this procurement, by submitting a 154 proposal, the Proposer understands and agrees that neither County nor any of its 155 employees, agents, advisors or representatives: (i) has made or makes any 156 representation or warranty, express or implied, as to the accuracy or completeness of 157 the diligence materials provided; or (ii) shall have any liability or responsibility 158 whatsoever to Proposer or Proposer’s representatives relating to or resulting from the 159 use of any diligence materials, or any errors therein or omissions therefrom. Without 160 limiting the generality of the foregoing, the diligence materials may include certain 161 assumptions, statements, estimates and projections provided by, or respecting to, 162 County. Such assumptions, statements, estimates and projections reflect various 163 assumptions made by County, which assumptions may or may not prove to be 164 correct. No representations are made by County as to the accuracy of such 165 assumptions, statements, estimates or projections 166 2. BACKGROUND OF THE PROJECT: 167 County’s Chief Executive Office ("CEO") and Department of Public Social Services 168 ("DPSS") conducted a pilot ("Pilot") between May and November of 2008 to 169 determine the business value of implementing data mining software for the purposes 170 of detection and prevention of public assistance fraud. The application of data 171 mining software was limited to three primary Predictive Models and the analysis 172 applied only to DPSS’ Stage 1 Child Care Program for CalWORKs participants. In 173 order to demonstrate the predictive capacities of the data mining software, the Pilot 174 used DPSS’ administrative records on child care providers between January 2001 175 and December 2007. The software’s fraud analysis capability was demonstrated in 176 three categories: (1) cases with characteristics placing them at a high risk for fraud; 177 (2) cases showing significant anomalies; (3) potential fraud rings and collusion 178 activities. 179 The data mining Pilot achieved an 85 percent (85%) accuracy rate in detecting 180 collusive fraud rings. The results of the Pilot show that the use of data mining 181 software as a fraud detection tool would have enabled cost avoidance in three areas: 182 (1) new fraud referrals, resulting in an annual gross cost avoidance of at least $2.2 183 million; (2) early detection of fraud, resulting in an annual gross cost avoidance of 184 $1.6 million; (3) increased efficiency, resulting in an annual gross cost avoidance of 185 $3 million. The total annual gross cost avoidance in these areas would, therefore, 186 have been at least $6.8 million. Furthermore, the results indicated that the cost 187 avoidance could possibly increase with additional data sources and further utilization 188 of additional predictive fraud detection models not included in the Pilot. 189 On January 6, 2009, County's Board of Supervisors passed a motion that directed the 190 CEO to develop a strategy for the implementation of data mining technology to 191 target fraud in the CalWORKs Stage 1 Child Care program. The CEO reported back DATA MINING SOLUTION (DMS) RFP Page 11 JULY 8, 2009
  16. 16. 192 to the Board with a recommendation to procure the necessary technology through a 193 competitive procurement process. The present RFP embodies County’s effort to 194 solicit competitive bids from potential vendors. 195 2.1 COUNTY PROGRAMS BACKGROUND: 196 The following County programs provide data sources and selected data extracts that 197 are used in County’s data mining current research, which together with other data 198 sources will be used in the development of and for the purpose of the DMS Project. 199 2.1.1 CALIFORNIA WORK OPPORTUNITIES AND RESPONSIBILITY TO KIDS 200 (CALWORKS). 201 CalWORKs is the State’s version of the federal Temporary Aid for Needy 202 Families (TANF) program that provides temporary financial assistance and 203 employment-focused services to families with minor children who have 204 income and property below State maximum limits for their family size. Most 205 able-bodied parents are also required to participate in the CalWORKs Greater 206 Avenues for Independence (GAIN) employment services program as a 207 condition of eligibility. 208 2.1.1.1 Greater Avenues for Independence (GAIN). 209 The GAIN program is the State’s version of the federal 210 Welfare-to-Work (WtW) program that provides effective 211 training, employment services, and supportive services to help 212 individuals transition from dependency on public assistance 213 programs to economic self-sufficiency. 214 2.1.1.2 Supportive Services 215 Services which GAIN will help to arrange or pay for, in order 216 that a Participant may participate in GAIN activities, if other 217 funding sources are not available. 218 1. Child Care 219 The objective of the CalWORKs child care program is 220 to ensure that CalWORKs children are provided child 221 care while their parents/caretakers, who are not exempt 222 from WtW requirements, continue to participate in their 223 WtW activities. CalWORKs parents can choose licensed 224 or license-exempt child care providers. In the County, 225 child care referral services are provided through multiple 226 Alternative Payment Program (APP) and Resource and 227 Referral (R&R) agencies, and child care payments are 228 made directly to child care providers. Under certain 229 circumstances, County may be required to provide child 230 care services to a specific WtW Participant who is 231 working and is no longer aided. A Participant who is 232 working and is no longer aided may be able to receive DATA MINING SOLUTION (DMS) RFP Page 12 JULY 8, 2009
  17. 17. 233 child care assistance for up to twenty-four (24) months 234 from the date his cash aid is terminated. 235 There are three (3) stages of CalWORKs child care, 236 which are defined as follows: 237 • Stage One begins with a family’s entry into 238 the CalWORKs program. Clients leave Stage 239 one after six (6) months or when their 240 situation is stable, and when there is a slot in 241 Stage Two or three. 242 • Stage Two begins after six (6) months or after 243 a recipient’s work or work activity has 244 stabilized, or when the family is transitioning 245 off of aid. Clients may continue to receive 246 child care in Stage two up to two (2) years 247 after they are no longer eligible for aid. 248 • Stage Three begins when a funded space is 249 available and when the client has acquired the 250 twenty-four (24) months of child care, after 251 transitioning off aid. 252 2. Transportation 253 Payments issued to a Participant for travel to and from 254 WtW activities and/or employment. 255 3. Ancillary Expense(s) 256 Payments issued to a Participant to cover the cost of 257 items necessary for a Participant to participate in WtW 258 activities and/or employment. Expenses covered 259 include books, tools, special clothing, and/or other 260 costs. 261 2.1.1.3 Cal-Learn. 262 Cal-Learn is a mandatory program for CalWORKs participants 263 who receive cash assistance and are under nineteen (19) years of 264 age, are pregnant or parenting, and have not yet completed their 265 high school education. The focus of Cal-Learn is to provide 266 teens with the support they need to complete their high school 267 education. Cal-Learn participants are also eligible for 268 supportive services. 269 2.1.2 FOOD STAMP. 270 The Food Stamp program was established to improve the nutrition of people 271 in low-income households. Food Stamp benefits are issued by Electronic 272 Benefit Transfer (EBT) onto a plastic swipe card that can be used at Point of 273 Sale (POS) machines. DATA MINING SOLUTION (DMS) RFP Page 13 JULY 8, 2009
  18. 18. 274 2.1.3 GENERAL RELIEF (GR). 275 The GR program is a County-funded program that provides cash aid to 276 indigent adults and certain sponsored legal immigrant families who are 277 ineligible for federal or State programs. 278 2.1.3.1 General Relief Opportunity for Work (GROW). 279 The GROW program is a County-funded program that offers 280 employment and training services to employable and is designed 281 to help GR participants obtain jobs and achieve self–sufficiency. 282 2.1.4 CASH ASSISTANCE PROGRAM FOR IMMIGRANTS (CAPI). 283 The CAPI program provides cash to certain aged, blind, and disabled legal 284 non-citizens ineligible to Supplemental Security Income/State Supplemental 285 Payment (SSI/SSP) due to their immigration status. CAPI participants may 286 be eligible for Medi-Cal, In-Home Supportive Services (IHSS), and/or Food 287 Stamp benefits. 288 2.1.5 MEDI-CAL. 289 The Medi-Cal program provides free and low-cost health care and services to 290 qualifying low-income residents of Los Angeles County. There are health 291 care services to cover the needs of everyone regardless of age, race, or 292 immigration status. Programs are available for children and youth, pregnant 293 women, and families and persons who are aged, blind, or disabled. 294 2.1.6 IN-HOME SUPPORTIVE SERVICES (IHSS). 295 The IHSS program provides financial assistance for in-home services to the 296 elderly, disabled, or blind. IHSS provides an alternative to out-of-home care, 297 such as nursing homes or board and care facilities. 298 2.2 COUNTY SYSTEMS BACKGROUND: 299 The following is a description of the information systems containing the County Data 300 that will be used in the development of the DMS project. 301 2.2.1 DPSS SYSTEMS. 302 The DPSS Systems consist of: (i) Los Angeles Eligibility Automated 303 Determination, Evaluation and Reporting (LEADER) System, (ii) GAIN 304 (Greater Avenues for Independence) Employment Activity and Reporting 305 System (GEARS), (iii) General Relief Opportunity for Work (GROW) 306 System, (iv) Case Management, Information and Payrolling System 307 (CMIPS), and (v) Welfare Fraud Linkage Analysis Database System 308 (WFLADS). 309 2.2.1.1 LEADER System. 310 The LEADER System automates administration of benefit 311 programs in Los Angeles County, including eligibility DATA MINING SOLUTION (DMS) RFP Page 14 JULY 8, 2009
  19. 19. 312 determination; benefit calculation and issuance, case 313 maintenance, and management/fiscal reports and controls. 314 DPSS serves as the host for the LEADER System for the 315 following County departments: Auditor-Controller, Child 316 Support Services, Children and Family Services, Community 317 and Senior Services, District Attorney, Health Services’ medical 318 and health center sites, Mental Health, Probation, and the 319 Treasurer-Tax Collector. Selected non- County agencies and 320 users (e.g., City of Los Angeles Housing Authority, Pomona 321 Valley Hospital) also utilize the LEADER System. 322 The LEADER System, one of the largest multi-host, multi-tiered 323 client server systems in the world, includes: 324 Over 16,000 users accessing the LEADER System via a private- 325 line telephone network in more than 134 local sites representing 326 ten (10) County departments, plus an additional 200 outreach 327 Medi-Cal sites served by 400 mobile staff using laptops which 328 access the LEADER System via dial-up modem. 329 2.2.1.2 GEARS. 330 GEARS is designed to track employment, education, vocational 331 and training activities of GAIN participants. GEARS also issues 332 supportive services, including Child Care, transportation, and 333 ancillary payments to GAIN participants. GEARS supports the 334 State’s mandate to provide a GAIN Welfare-to-Work (WtW) 335 program to GAIN participants. 336 GEARS stores approximately fifty-five thousand (55,000) active 337 cases, which are accessed by approximately twenty-six hundred 338 (2,600) users distributed over approximately one hundred twenty 339 (120) locations. 340 2.2.1.3 GROW System. 341 General Relief (GR) is a County-funded program that provides 342 financial assistance to indigent adults who are ineligible for 343 financial assistance under federal or State programs. Currently, 344 the GROW System processes approximately thirty thousand 345 (30,000) active GR employable cases monthly for the GROW 346 program. Approximately seven hundred (700) users process 347 these cases and reside at approximately sixty-one (61) different 348 locations. 349 2.2.2 CASE MANAGEMENT, INFORMATION AND PAYROLLING SYSTEM (CMIPS). 350 CMIPS tracks case information and processes payments for the California 351 Department of Social Services In-Home Supportive Services Program, DATA MINING SOLUTION (DMS) RFP Page 15 JULY 8, 2009
  20. 20. 352 enabling nearly 400,000 qualified aged, blind, and disabled individuals in 353 California to remain in their own homes and avoid institutionalization. 354 2.2.3 WELFARE FRAUD LINKAGE ANALYSIS DATABASE SYSTEM (WFLADS). 355 WFLADS is an anti-fraud tool that receives, stores, reads, and analyzes data 356 from existing DPSS computer systems for CalWORKs and Food Stamp case 357 records on a daily basis. It identifies inconsistencies in welfare cases and 358 alerts fraud staff by identifying and monitoring patterns that may indicate 359 fraud. Some patterns, like validating Social Security numbers, identifying 360 mail drops, etc., are already programmed on WFLADS. DATA MINING SOLUTION (DMS) RFP Page 16 JULY 8, 2009
  21. 21. 361 3. GENERAL CONDITIONS: 362 The following are the general terms and conditions applicable to this procurement. 363 3.1 FORMAL SOLICITATION: 364 Notwithstanding any other provision of this RFP, this RFP is a solicitation for 365 proposals only and is not an offer to enter into a contract. 366 3.2 COUNTY POINT OF CONTACT AND RFP COMMUNICATIONS: 367 All contacts regarding this RFP or any matter relating thereto must be in writing and 368 emailed, to County’s point of contact. County’s point of contact information for any 369 and all inquiries or other communications regarding this RFP is as follows: 370 371 Name: Amy Farsakyan 372 Address: Los Angeles County 373 Department of Public Social Services 374 14714 Carmenita Road, 3rd Floor 375 Norwalk, CA 90650 376 Phone: (562) 623-2058 or (626) 312-6016 377 Email address: DMSRFP@dpss.lacounty.gov 378 Proposers are specifically directed not to contact any other County person or agent, 379 the State or DMS procurement team members for any matters related to this RFP. 380 Failure to adhere to this policy shall result in elimination of the Proposer from 381 further consideration, as determined by County. 382 All written communications with County regarding this RFP, including its 383 Appendices and Exhibits, must reference the RFP, Proposer’s name, Proposer’s 384 address, contact person, contact’s telephone number, contact’s email address, and the 385 reason for communication (e.g., questions, request for Diligence Library access) as 386 follows: 387 “[Reason for Communication]: Request for Proposals for the Data Mining 388 Solution (DMS) RFP #ESD 09-02.” 389 Any material received that does not explicitly indicate its RFP related contents will 390 be handled as general mail or communications, which may result in a delay or non- 391 response to the Proposer. County is responsible only for that which is expressly 392 stated in this RFP and any authorized written Addenda thereto. County is not 393 responsible for and shall not be bound by any representations otherwise made by any 394 individual acting or purporting to act on County’s behalf. 395 3.3 PROPOSAL SUBMISSION DEADLINE: 396 Each Proposer is solely responsible to ensure that its proposal is received by County 397 before the submission deadline of 12:00 p.m. (noon), Pacific Time, Thursday, 398 August 13, 2009. Each Proposer shall bear all risks associated with delays in the DATA MINING SOLUTION (DMS) RFP Page 17 JULY 8, 2009
  22. 22. 399 United States Postal Service or other delivery services. Proposals submitted by 400 facsimile or e-mail shall not be accepted. 401 Proposals received after the scheduled closing time for receipt of proposals shall be 402 returned, unopened to the sender and shall not be considered. Refer to Section 5 403 (Proposal Requirements) of this RFP for complete instructions on the content, 404 format, sequence, and submission of proposals. 405 3.4 PROPOSERS’ MANDATORY CONFERENCE: 406 A Proposers’ Mandatory Conference will be conducted for prospective Proposers. 407 The purpose of the conference is to provide clarification regarding the RFP process, 408 the project scope of work, and required Proposer responses. The Proposers’ 409 Mandatory Conference is scheduled as follows: 410 411 Date: July 15, 2009 412 Time: 1:45 p.m. 413 Location: Los Angeles County 414 Department of Public Social Services 415 Conference Room 140 416 9320 Telstar Ave. 417 El Monte, CA 91731 418 419 Parking Location: Street parking at DPSS Eligibility Systems Division is 420 limited. Please plan additional time to include a 421 10-minute walk in order to be on time for the 422 Proposers’ conference. 423 Proposers that do not attend the Proposers’ Mandatory Conference and complete the 424 official sign-in sheet will have their proposals returned unopened and shall not be 425 considered. To register for the Proposers’ Mandatory Conference, a Proposer must 426 notify County by e-mail at DMSRFP@dpss.lacounty.gov , at least one (1) day prior 427 to the date of the Proposers’ Mandatory Conference, as specified in Section 3.2 428 (County Point of Contact and RFP Communications). 429 County reserves the right to reschedule the Proposers’ Mandatory Conference to a 430 different day and/or continue the Proposers’ Mandatory Conference beyond the date 431 of the scheduled date July 15, 2009. 432 County will accept only written questions referencing the RFP during the Proposers’ 433 Mandatory Conference and will make a reasonable attempt to orally answer such 434 written questions during the Proposers’ Mandatory Conference; however, County 435 reserves the right not to orally answer questions. Any oral answers provided at the 436 Proposer’s Mandatory Conference shall not be binding. Written responses to all 437 Proposers’ Mandatory Conference written questions will be provided to all Proposers 438 that County records indicate received the RFP, without identifying the originator of 439 questions, and will be made available on the DPSS Portal when responses to written 440 questions are scheduled to be completed (see Section 1.3 (Schedule of Events)), and DATA MINING SOLUTION (DMS) RFP Page 18 JULY 8, 2009
  23. 23. 441 may also, as determined by County, be included in an Addendum to this RFP, as 442 described in Section 3.5 (Written Questions and Answers). 443 3.5 WRITTEN QUESTIONS AND ANSWERS: 444 County will accept written questions from Proposers effective with the release of this 445 RFP until the deadline for questions submission as specified in Section 1.3 (Schedule 446 of Events). All questions shall be submitted by e-mail to County’s point of contact at 447 the address shown in Section 3.2 (County Point of Contact and RFP 448 Communications). 449 Proposer shall include Proposer’s name, Proposer’s address, contact person, 450 contact’s telephone number, and contact’s email address when submitting questions. 451 Include with your question, the following statement: 452 “Questions: Request for Proposals for the Data Mining Solution (DMS) RFP 453 #ESD 09-02.” 454 Proposers may submit questions requesting clarification of specific information 455 contained in the RFP. Questions referencing the RFP must include paragraph(s), 456 page number(s) and line number(s), if applicable. Proposers may also submit 457 questions requesting additional information not addressed in the RFP, which will be 458 responded to at the sole discretion of County. County reserves the right to group 459 similar questions when providing answers. 460 All questions, without identifying the submitting Proposer, will be compiled with the 461 appropriate answers and made available in the DPSS Portal when responses to 462 written questions are scheduled to be completed (see Section 1.3 (Schedule of 463 Events)), and may also, as determined by County, be included in an Addendum to 464 this RFP. 465 Among others, questions may address concerns that the application of minimum 466 requirements, evaluation criteria and/or business requirements would unfairly 467 disadvantage Proposers or, due to unclear instructions, may result in the County not 468 receiving the best possible responses from Proposer. 469 3.6 CERTAIN RIGHTS OF COUNTY: 470 County, in its sole discretion, may reject at any time any or all proposals submitted in 471 response to this RFP. County, in its sole discretion, may cancel this RFP at any time. 472 County shall not be liable or responsible for any costs incurred in connection with 473 the preparation, submittal or presentation of any proposal. 474 Proposals signed by other than the owner of a sole proprietorship, an authorized 475 officer of a corporation, an authorized general partner of a general or limited 476 partnership or a manager or managing member of a limited liability company must 477 include a power of attorney authorizing the signature. In addition, all persons 478 signing on behalf of the Proposer are required to warrant that they are authorized to 479 sign for and on behalf of the Proposer. Otherwise, the proposal shall be rejected. DATA MINING SOLUTION (DMS) RFP Page 19 JULY 8, 2009
  24. 24. 480 Only one proposal per individual, partnership, corporation, limited liability company 481 or association under the same or different names shall be considered. If there is 482 reason to believe that collusion exists among Proposers, none of the participants in 483 such collusion shall be considered in this or any future RFP, as determined by 484 County. 485 County, in its sole discretion, may interpret or change any provision of this RFP at 486 any time. Any such interpretation or change shall be in the form of a written 487 Addendum to this RFP. Each Addendum shall become part of this RFP and may 488 become part of any resultant Agreement. Each Addendum shall be made available to 489 each person or organization that County records indicate has received this RFP. 490 Should any Addendum require additional information not previously requested, a 491 proposal’s failure to address the requirements of such Addendum shall result in the 492 elimination of the proposal for consideration, as determined by County. 493 County, in its sole discretion, may determine that a time extension is required for 494 submission of proposals, in which case an Addendum to this RFP shall indicate the 495 new proposal submission deadline. 496 County reserves the right to waive any minor irregularities or immaterial defects in 497 any submitted proposal, as determined by County. 498 County reserves the right to enter into simultaneous negotiations with more than one 499 Proposer, as determined by County. County also reserves the right to terminate 500 simultaneous negotiations with any Proposer with which it is negotiating, at any 501 time, as determined by County. 502 3.7 FORMAL BOARD APPROVAL OF CONTRACT: 503 Notwithstanding a recommendation of a department, agency, individual or other 504 person or entity, County's Board of Supervisor retains the right to exercise its 505 judgment concerning the selection of any proposal and the terms of any resultant 506 Agreement and to determine which proposal best serves the interests of County. The 507 Board is the ultimate decision-making body and makes the final determinations 508 necessary to arrive at a decision to award, or not to award, a contract. 509 3.8 REIMBURSEMENT PROVISIONS: 510 Proposer shall state all prices to County associated with its proposed provision of 511 work described in this RFP and in any Addenda to this RFP. All proposals shall be 512 evaluated, in part, on a lowest overall total price basis and compared against other 513 Proposers’ prices. Prices for all proposed work, including all applicable taxes, must 514 be stated. 515 3.9 TERM: 516 The term of the resultant Agreement shall commence upon the Effective Date and 517 shall expire two (2) years thereafter, unless sooner terminated or extended, in whole 518 or in part, as provided in the Sample Agreement (“Initial Term”). At the end of the 519 Initial Term, County may, at its sole option, extend this Agreement for up to two (2) 520 additional consecutive one (1) year terms (“Extended Term”), as further specified in 521 Paragraph 7 (Contract Term) of the Base Agreement to the Sample Agreement. DATA MINING SOLUTION (DMS) RFP Page 20 JULY 8, 2009
  25. 25. 522 3.10 DISCLOSURE OF CONTENTS OF PROPOSALS: 523 Responses to this solicitation shall become the exclusive property of the County. 524 Absent extraordinary circumstances, at such time as (a) with respect to the 525 recommended Proposer's proposal, County completes contract negotiations and 526 obtains a letter from an authorized officer of the recommended Proposer that the 527 negotiated contract is a firm offer of the recommended Proposer, which shall not be 528 revoked by the recommended Proposer pending the Department's completion of the 529 process under County Policy No. 5.055 and approval by County's Board of 530 Supervisors, and (b) with respect to each Proposer requesting a County Review 531 Panel, the County Review Panel convenes as a result of such Proposers' request, and 532 (c) with respect to all other Proposers, County recommends the recommended 533 Proposer(s) to the Board and such recommendation appears on the Board agenda, 534 proposals submitted in response to this solicitation become a matter of public record, 535 with the exception of those parts of each proposal which are justifiably defined by 536 the Proposer as business or trade secrets and plainly marked as "Trade Secret," 537 "Confidential," or "Proprietary." 538 The County shall not, in any way, be liable or responsible for the disclosure of any 539 such record or any parts thereof, if disclosure is required or permitted under the 540 California Public Records Act or otherwise by law. A blanket statement of 541 confidentiality or the marking of each page of the proposal as confidential shall 542 not be deemed sufficient notice of exception. The Proposers must specifically label 543 only those provisions of their respective bid/proposal which are "Trade Secrets," 544 "Confidential," or "Proprietary" in nature. 545 3.11 FIRM OFFER: 546 All proposals shall be firm offers and shall not be withdrawn until and including 547 twelve (12) months from proposal submission. 548 3.12 COUNTY LOBBYIST ORDINANCE: 549 County has enacted an ordinance regulating the activities of persons who lobby 550 County officials. This ordinance defines a County lobbyist and imposes certain 551 registration requirements on individuals meeting the definition. The complete text of 552 the ordinance can be found in County Code Chapter 2.160. 553 In effect, each person, corporation, or other entity who seeks a County permit, 554 license, franchise, or contract shall certify compliance with the ordinance. 555 As part of this solicitation process, it is the responsibility of each Proposer to review 556 the ordinance independently as the text of said ordinance is not contained within this 557 RFP. Thereafter, each person, corporation, or other entity submitting a response to 558 this proposal must certify that each County lobbyist, as defined by County Code 559 Section 2.160.010, that is retained by the Proposer is in compliance with Chapter 560 2.160 of County Code. The Proposer shall sign the form entitled, “Familiarity with 561 the County Lobbyist Ordinance Certification,” provided in Exhibit D-6 (Familiarity DATA MINING SOLUTION (DMS) RFP Page 21 JULY 8, 2009
  26. 26. 562 with the County Lobbyist Ordinance Certification) in Appendix D (County Required 563 Forms). 564 3.13 PROPOSERS’ PRECAUTIONS: 565 To be evaluated, proposals submitted in response to this RFP must comply with 566 content, sequence and format for proposals as outlined in Section 5 (Proposal 567 Requirements) of this RFP. 568 The failure of a Proposer to comply fully with the content, sequence and format 569 requirements as described in such Section 5 (Proposal Requirements) of this RFP 570 may eliminate the proposal from further consideration as determined by County. 571 3.13.1 ACCEPTANCE OF TERMS AND CONDITIONS. 572 Proposer understands and agrees that submission of a proposal constitutes 573 acknowledgment and acceptance of, and a willingness to comply with, all the 574 terms and conditions of this RFP and any RFP Addenda. 575 3.13.2 SAMPLE AGREEMENT. 576 Proposers should review carefully Appendix C (Sample Agreement). County 577 anticipates that the resultant Agreement will be substantially similar to the 578 Sample Agreement. 579 Unless expressly identified by the Proposal in its proposal, each Proposer is 580 deemed to have accepted, as stated, County's terms and conditions set forth in 581 Appendix C (Sample Agreement). However, the County reserves the right to 582 make changes to the Sample Agreement, including any Exhibits, 583 Attachments or Schedules thereto, at its sole discretion, including as may be 584 required under applicable federal, State or local law. 585 Proposers may take exception to any Sample Agreement provision, with the 586 exceptions of the provisions of Paragraph 1.3 (Definitions) of the Base 587 Agreement of Appendix C (Sample Agreement) and any Exhibits, 588 Attachments or Schedules to such Appendix C (Sample Agreement); but to 589 do so a Proposer must submit each such exception to County as stated in 590 (Proposal Section 6). 591 Proposers shall not sign the Sample Agreement at this time. The Proposer 592 selected to provide work as a result of this RFP process shall be required to 593 sign the final version of the Agreement upon completion of the contract 594 negotiation process. 595 3.13.3 PROPOSER CHANGES. 596 A proposal containing conditions or limitations established by the Proposer 597 may be deemed irregular and be rejected by County, in its sole discretion. DATA MINING SOLUTION (DMS) RFP Page 22 JULY 8, 2009
  27. 27. 598 3.13.4 COST OF PROPOSALS. 599 County shall not be liable in any way or have any responsibility for any costs 600 incurred in connection with the preparation, submittal, or presentation of any 601 proposal submitted in response to this RFP. 602 3.14 PROHIBITION AGAINST PROPOSING: 603 Any individual, firm or subsidiary thereof, which, under agreement, assists a County 604 department in developing or preparing an RFP for this Project, is prohibited from 605 submitting a proposal in response to this RFP. Any other potential conflicts of 606 interest that are known to the Proposer must be disclosed for consideration and 607 determination of any significant conflict by County. Failure to disclose may be 608 grounds for disqualification during procurement or for termination of contract under 609 any resultant Agreement, in County’s sole discretion. 610 3.15 CONTACT WITH COUNTY EMPLOYEES: 611 As of the issue date of this RFP and continuing until the final date for submission of 612 proposals, all County personnel or County agents, except designated County 613 personnel, are specifically directed not to hold meetings, conferences, or technical 614 discussions with prospective Proposers pertaining to this RFP. Any Proposer found 615 to be acting in any way contrary to this directive shall be disqualified from entering 616 into any Agreement that may result from this RFP, in County’s sole discretion. 617 3.16 GRATUITIES: 618 It is improper for any County officer, employee or agent to solicit consideration, in 619 any form, from a Proposer with the implication, suggestion or statement that the 620 Proposer’s provision of the consideration may secure more favorable treatment for 621 the Proposer in the award of any resultant Agreement or that the Proposer’s failure to 622 provide such consideration may negatively affect County’s consideration of the 623 Proposer’s submission. A Proposer shall not offer or give, either, directly or through 624 an intermediary, consideration in any form to a County officer, employee, or agent 625 for the purpose of securing favorable treatment with respect to the award of any 626 resultant Agreement. 627 A Proposer shall immediately report any attempt by a County officer, employee or 628 agent to solicit such improper consideration. The report shall be made either to 629 County manager charged with the supervision of the employee or to County Auditor- 630 Controller's Employee Fraud Hotline at (213) 974-0914 or (800) 544-6861. Failure 631 to report such a solicitation may result in the Proposer’s submission being eliminated 632 from consideration. 633 Among other items, such improper consideration may take the form of cash, 634 discounts, services, the provision of travel or entertainment, or tangible gifts. 635 3.17 DETERMINATION OF PROPOSER RESPONSIBILITY: 636 A responsible Proposer is a Proposer who has demonstrated the attribute of 637 trustworthiness, as well as quality, fitness, capacity and experience to satisfactorily DATA MINING SOLUTION (DMS) RFP Page 23 JULY 8, 2009
  28. 28. 638 perform any resultant Agreement. It is County’s policy to conduct business only 639 with responsible Proposers. 640 Proposers are hereby notified that, in accordance with Chapter 2.202 of the County 641 Code, County may determine whether the Proposer is responsible based on a review 642 of the Proposer’s performance on any contracts, including County contracts. 643 Particular attention will be given to violations of labor laws related to employee 644 compensation and benefits, and evidence of false claims made by the Proposer 645 against public entities. Labor law violations which are the fault of the subcontractors 646 and of which the Proposer had no knowledge shall not be the basis of a determination 647 that the Proposer is not responsible. 648 County may declare a Proposer to be non-responsible for purposes of any resultant 649 Agreement if the Board, in its sole discretion, finds that the Proposer has done any of 650 the following: (i) violated a term of a contract with County or a nonprofit corporation 651 created by County; (ii) committed an act or omission which negatively reflects on the 652 Proposer’s quality, fitness or capacity to perform a contract with County, any other 653 public entity, or a nonprofit corporation created by County, or engaged in a pattern or 654 practice which negatively reflects on same; (iii) committed an act or omission which 655 indicates a lack of business integrity or business honesty; or (iv) made or submitted a 656 false claim against County or any other public entity. 657 If there is evidence that the apparent highest ranked Proposer may not be responsible, 658 County shall notify the Proposer in writing of the evidence relating to the Proposer’s 659 responsibility, and its intention to recommend to the Board that the Proposer be 660 found not responsible. County shall provide the Proposer and/or the Proposer’s 661 representative with an opportunity to present evidence as to why the Proposer should 662 be found to be responsible and to rebut evidence that is the basis for County’s 663 recommendation. 664 If the Proposer presents evidence in rebuttal to County, County shall evaluate the 665 merits of such evidence, and based on that evaluation, make a recommendation to the 666 Board. The final decision concerning the responsibility of the Proposer shall reside 667 with the Board. 668 These terms shall also apply to proposed subcontractors of Proposers on County 669 contracts. 670 3.18 CHILD SUPPORT COMPLIANCE PROGRAM: 671 Proposer shall: 672 1. Comply with all applicable federal and State reporting requirements relating 673 to employment reporting for its employees; and 674 2. Comply with all lawfully served wage and earnings assignment orders and 675 notice of assignment and continue to maintain compliance during the term of 676 any resultant Agreement. DATA MINING SOLUTION (DMS) RFP Page 24 JULY 8, 2009
  29. 29. 677 Failure to comply may be cause for termination of any resultant Agreement or 678 initiation of debarment proceedings against the non-compliant Contractor (County 679 Code Chapter 2.202). 680 3.19 COMPLIANCE WITH APPLICABLE LAW: 681 Any Agreement that may be entered into by County as a result of this RFP shall be 682 performed by Contractor in compliance with all applicable federal, State, and local 683 laws, ordinances, regulations, rules, guidelines, directives, policies and procedures, 684 as further specified in the Sample Agreement. 685 3.20 CONFIDENTIALITY: 686 Proposer shall maintain the confidentiality of all records obtained from County under 687 this RFP in accordance with all applicable federal, State, and local laws, regulations, 688 ordinances, rules, guidelines, directives, policies and procedures relating to 689 confidentiality. 690 Under any resultant Agreement, Contractor shall inform all of its officers, 691 employees, agents and subcontractors providing Work under the resultant Agreement 692 of the confidentiality provisions of the Agreement. Contractor shall ensure that each 693 person performing Work covered by the resultant Agreement signs and adheres to 694 the applicable confidentiality, security and assignment provisions set forth in the 695 Sample Agreement, including Exhibit E (Confidentiality and Assignment 696 Agreement) to Appendix C (Sample Agreement). 697 Under State law (including California Welfare and Institutions Code, Section 10850 698 et seq. and 17006), all of the case records and information pertaining to individuals 699 receiving assistance are confidential and no information related to any individual 700 case or cases shall be in any way relayed to anyone except those employees of 701 County so designated, without written authorization from County. 702 3.21 CONFLICT OF INTEREST: 703 Any contractor and its subcontractors and/or affiliates associated with this RFP are 704 precluded from submitting a proposal in response to this RFP. No County employee 705 whose position in County enables him to influence the selection of a Contractor for 706 this RFP, or any competing RFP, nor any spouse or economic dependent of such 707 employees, shall be employed in any capacity by a Proposer or have any other direct 708 or indirect financial interest in the selection of a Contractor. Proposer shall certify 709 that it is aware of and has read Section 2.180.010 of County Code, as set forth in 710 Exhibit D-5 (Certification of No Conflict of Interest) of Appendix D (County 711 Required Forms). 712 3.22 COUNTY POLICY ON DOING BUSINESS WITH SMALL BUSINESS: 713 County has multiple programs that address small businesses. The Board encourages 714 small business participation in County’s contracting process by constantly 715 streamlining and simplifying our selection process and expanding opportunities for 716 small businesses to compete for our business. DATA MINING SOLUTION (DMS) RFP Page 25 JULY 8, 2009
  30. 30. 717 One program, the local small business enterprise preference program, requires 718 companies to complete a certification process. This program and how to obtain 719 certification are further explained in Section 3.25 (Local Small Business Enterprise 720 Preference Program) of this RFP. County also has a policy on Doing Business with 721 Small Business, as stated in Paragraph 77 (Local Small Business Enterprise 722 Preference Program) of the Base Agreement of Appendix C (Sample Agreement). 723 The Jury Service Program provides exceptions to the programs if a company 724 qualifies as a small business. It is important to note that each program has a different 725 definition for small business. Proposer may qualify as a small business in one 726 program but not the other. Further explanation is provided in Section 3.24 (Jury 727 Service Program) of this RFP. 728 3.23 MANDATORY REQUIREMENT TO REGISTER ON LOS ANGELES 729 COUNTY’S VENDOR REGISTRATION: 730 Prior to the Agreement award, all potential Contractors shall register on Los Angeles 731 County’s Vendor Registration. The Vendor Registration contains the vendor’s 732 business profile and identifies the goods/services the business provides. Registration 733 can be accomplished online via the Internet by accessing County’s home page at: 734 http://lacounty.info/doing_business/main_db.htm 735 There are underscores in the address between the words ‘doing_business’ and 736 ‘main_db’. 737 3.24 JURY SERVICE PROGRAM: 738 Prospective Contractor is subject to the requirements of County’s Contractor 739 Employee Jury Service Ordinance (“Jury Service Program”) (County Code, Chapter 740 2.203). Prospective Contractors should carefully read the Jury Service Program, and 741 the pertinent jury service provisions outlined below, both of which are incorporated 742 by reference into and made a part of this RFP. The Jury Service Program applies to 743 both Contractors and their subcontractors. Proposals that fail to comply with the 744 requirements of the Jury Service Program will be considered non-responsive and 745 excluded from further consideration. 746 1. The Jury Service Program requires Contractors and their subcontractors to 747 have and adhere to a written policy that provides that its employees shall 748 receive from Contractor, on an annual basis, no less than five (5) days of 749 regular pay for actual jury service. The policy may provide that employees 750 deposit any fees received for such jury service with Contractor or that 751 Contractor deduct from the employee’s regular pay the fees received for jury 752 service. For purposes of the Jury Service Program, “employee” means any 753 California resident who is a full time employee of a Contractor and “full 754 time” means forty (40) hours or more worked per week, or a lesser number of 755 hours if: (i) The lesser number is a recognized industry standard as 756 determined by County, or (ii) Contractor has a long standing practice that 757 defines the lesser number of hours as full time. Therefore, the Jury Service 758 Program applies to all of a Contractor’s full time California employees, even DATA MINING SOLUTION (DMS) RFP Page 26 JULY 8, 2009

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