2. S.K.Madria, S.S.Bhowmick, W.K.Ng, and E.P.Lim , Research ...
CIS U840 Assignment One (A): Hot Research Areas in IS
Charlie (Qian) Peng
Based on my understanding, Information System research is a multi-disciplined, multi-
dimensional and multi-country (global) science. As for multi-discipline, IS integrates
Computer Science, Organization Behavior, Economics, Finance and a few other
disciplines. If it is compared to be a tree, I would say the root is information technology
and other disciplines are its trunks and leaves. Generally, IS research tracks can be
classified into 3 basic types: technical perspectives, economic perspectives,
behavioral/managerial perspectives (NYU PhD MIS program web page
As a young and emerging social science, IS research is developing fast and quite a few
hot areas appeared. The resources of this survey come from 3 channels: 1) ISWORLD,
the comprehensive website for ARE research; 2) Web pages of top university research
programs in IS, where we can find their current research areas, projects and working
papers. Because they are usually leaders in their specific field, their current work can
represent the research trends. 3) Journals /Conference Proceedings. The following is
the list of hot IS research fields.
1. Knowledge Management
In ISWORLD, knowledge management is classified as a part of DSS research.
Knowledge management covers knowledge discovery (information retrieval, information
filtering, data mining), knowledge storage (data warehouse, digital libraries), knowledge
delivery (training, education) and knowledge representation (visualization, multimedia).
With the development of Internet, knowledge management in a distributed environment
aroused a lot of research interests. The recent research papers can be seen in such areas as
search engine, text mining, digital libraries and business intelligence.
Some sophisticated research tools are established in knowledge discovery. For examples,
decision tree, association rules, clustering, neural network and artificial intelligence have
been widely used, but their applications and effectiveness are still under discovery and
investigation. In addition, discovering new algorithms and tools is a hot area. An
apparently supporting proof comes from the research projects of MIS department,
University of Arizona. Among its totally 26 currently working projects, there are 11 or
42% related with knowledge management
(http://www.ecom.arizona.edu/researchprojects/ProjectListing.aspx ), many more than
projects in other areas. As we know, MIS program at UA is a leader in IS research, so we
can see knowledge management is a hot area in IS research.
Representative Papers and Books:
1. Nikhil Mehta, Dianne Hall, William Boulton, Auburn University, An Overview of
Knowledge Management Frameworks, Americas Conference on Information
2. S.K.Madria, S.S.Bhowmick, W.K.Ng, and E.P.Lim , Research Issues in Web Data
Mining, Proceedings of Data Warehousing and Knowledge Discovery, First
International Conference, DaWaK '99
3. Mohammad S. Rahman, Nancy L. Martin, Souren Paul, Southern Illinois
University, Data Mining, Group Memory, Group Decision Making: A
Theoretical Framework, Americas Conference on Information Systems 2003
4. Graham Jefcoate, Priorities for Digital Library Research: a view from the British
Library Research and Innovation Center, http://www.ukoln.ac.uk/services/papers/
5. Ron Freeze, Uday R. Kulkarni, Suryanarayanan Ravindran, Arizona State University ,
Organizational Knowledge Maturity and Complementarity : A Conceptual
Framework, Americas Conference on Information Systems 2003
6. Akihiro Kashihara, Norio Matsui, Tsukasa Hirashima and Jun'ichi Toyoda, A
Knowledge Visualization and Its Evaluation, Proc. of ED-MEDIA '98, pp.679-684,
Freiburg, Germany (1998).
Other Useful Links:
1.Text Mining http://filebox.vt.edu/users/wfan/text_mining.html
2. DSS recourse http://dssresources.com/
3. Information Retrieval http://web.syr.edu/~diekemar/ir.html
4.IBM, Research of Knowledge Discovery & Data Mining
2. E-commerce, M-commerce and U-commerce
The WWW technology brought up E-commerce, which has been a very hot research area.
However, in future, with the advent of ubiquitous networks and universal devices (far
advanced than mobile networks), a new form of commerce will go far beyond traditional
commerce, i.e., "ultimate commerce" or simply "u-commerce (paper ). The u-
commerce is defined as the use of ubiquitous networks to support personalized and
uninterrupted communications and transactions between a firm and its various
stakeholders to provide a level of value over, above, and beyond traditional commerce"
The u-commerce has 4 distinct attributes: ubiquity, uniqueness, universality, and unison.
Ubiquity allows users to access networks from anywhere at any time, and in turn, to be
reachable at any place and any time. Uniqueness allows users to be uniquely identified—
not only in terms of their identity and associated preferences, but also in terms of their
geographical position. Universality means mobile devices are universally usable and
multi-functional. Unison covers the idea of integrated data across multiple applications so
that users have a consistent view on their information-irrespective of the device used. In
E-commerce, a lot of research has been done in various issues such as marketing,
customer behavior, organization, economics and technologies. However, u-commerce
will challenge E-commerce in many aspects. Researches in E-commerce will then evolve
 Watson, R. T., L. F. Pitt, P. Berthon and G. M. Zinkhan (2002). "U-Commerce:
Extending the Universe of Marketing." Journal of the Academy of Marketing
Science, 30(4): 329-343.
 Junglas, I. A. (2003). "U-Commerce: An Experimental Investigation of Ubiquity
and Uniqueness." Doctoral Dissertation, University of Georgia.
 Accenture (2001). "The Future of Wireless: Different than You Think, Bolder
Than You Imagine." Cambridge, MA, Accenture Institute for Strategic Change
 Jason J. Zhang, Yufei Yuan, McMaster University, M-COMMERCE VERSUS
INTERNET-BASED E-COMMERCE: THE KEY DIFFERENCES， Americas
Conference on Information Systems 2002
 Ju Long, University of Texas at Austin ， UTILIZING WIRELESS
TECHNOLOGY IN MARKETING RESEARCH OF CUSTOMER
SATISFACTION Americas Conference on Information Systems 2002
 Zhaohui Chen, Matthew K. O. Lee, Christy Cheung, City University of Hong
Kong, A Framework for Mobile Commerce, Americas Conference on Information
1. Watson, R. T. (2000). U-Commerce: The Ultimate.
2. Mobile Commerce Site: http://www.mobilecommerce.com
3. Virtual organization
In the Endnote Libraries, there are 751 references on virtual organization (Sandy
Staples, http://qsilver.queensu.ca/~ss32/libraries/ ), which can indicate it is a hot IS
area. Virtual organization is a new format of organization across space, time based
on network technology. Bultje, René, et al defines Virtual Organization as a
network of independent, geographically dispersed organizations with a partial
mission overlap. Within the network, all partners provide their own core
competencies and the co-operation is based on semi-stable relations. The products
and services provided by a Virtual Organization are dependent on innovation and
are strongly customer-based.
Researchers have been discussing widely on virtual organization issues. The topics
cover organization efficiency, communication, trust, teamwork, competition, global
coordination, R&D etc. For example, Wideman discussed the new alliance based on
the computer networks . Wallace found that virtual net promotes teamwork .
Suter et al evaluated the cooperation system within virtual enterprises .
Venkatraman et al investigated the real strategies to virtualize organization .
Walker also researched the new features of R&D.
1. Wildeman, L. , Alliances and networks: The next generation. International Journal of
Technology Management. 1998; 15(1,2):96-108.
2. Wallace, B. Virtual net promotes teamwork, Computerworld, Framingham. 1998;
3. Suter, B.; Kpfen, K.; Probst, A. R., and Baets, W. R. J. Towards a cooperation support
system for virtual enterprises, Proceedings of the 6th European Conference on
Information Systems, June 4-6 1998, Vol. 1. 1998. p. 203-217 .
4. Venkatraman, N. and Henderson, J. C. Real strategies for virtual organizing. Sloan
Management Review. 1998; 40(1):33-48.
5. Walker, K. Brave new virtual world emerges for automotive R&D. Research &
Development. 1998; 40(10):U8-U10
6. Ruzic, F. Information-communications Systems Development through Virtual
Environment (The Challenges For Modern Organizations), Proceeding of the
Information Recources Management Association International Conference, May 17-20
1998. Boston: 1998. 435-441
Useful Link: virtual Organization .Net http://www.virtual-organization.net/
4. Web-based Learning and Training
IT is used to assist in learning and education. Based on web technology, online learning
and training is more flexible, efficient and effective than traditional training in many
aspects . Some researchers have investigated the real outcomes of online training ,
some scholars also made a survey on IS education courses . Teaching of IS courses is
also an interesting area and skills were proposed in [5, 6].
 A Preliminary Investigation of Online Education, Online Students, and their
Learning Outcomes, Apiwan Dejnaronk, University of Illinois at Springfield, Americas
Conference on Information Systems 2000
 A Survey of Existing Online Graduate Information Systems Degree Programs,
Susan E. Kruck, Harry L. Reif, James Madison University, Americas Conference on
Information Systems 2000
 Pedagogy of Online Instruction - Can it be as Good as Face-to-Face? Rassule
Hadidi, Chung-Hsien Sung, University of Illinois at Springfield, Americas Conference on
Information Systems 2000
 Web-Based Learning and Training, Stephen D. Burd, Apiwan Dejnaronk, Americas
Conference on Information Systems 2000
Critical Skills of IS Professionals: A Model for Curriculum Development, Noll,
Cheryl L. and Wilkins, Marilyn. Journal of Information Technology Education, 2002;
 Skills Portfolio Management for Information Systems Professionals: Managerial
Issues and Research Topics, Nakayama, Makato and Sutcliffe, Norma G, AIS, 2000:
5. Information System Outsourcing
More and more companies now outsource their information system and outsourcing
becomes more and more complex. Market analysis suggests that the outsourcing market
will continue its growth . Forrestal consulting report says that about 3.3 million jobs
are moving offshore to Indian, China and other developing areas in 15 years. The risk,
benefit and cost of IS outsourcing is widely analyzed [1,5] and various patterns are
proposed . Erik Beulen and Pieter Ribbers’s paper provides a description of complex
outsourcing partnerships . The paper says that good faith and expertise are not
sufficient to guarantee a good contract. Clear strategy management, communication tools
and appropriate contracting are key success factors as well.
. Book: Hirschheim, Rudy; Heinzl, Armin, and Dibbern, Jens. Information Systems
Outsourcing: Enduring Themes, Emergent Patterns, and Future Directions. Berlin:
. Gorla, Narasimhaiah and Chan, Eddie. Determinants of IS Outsourcing Decision:
Development of an Integrated Model and Test; Dallas, TX. 2002: 2274-2285.
 Benoit A. Aubert, Suzanne Rivard, Introduction to the Trends in Outsourcing of
Information Systems Minitrack, Proceedings of the 35th Hawaii International
Conference on System Sciences – 2002
 Erik Beulen and Pieter Ribbers , Managing Complex IT Outsourcing–
Partnerships, Proceedings of the 35th Hawaii International Conference on System
Sciences – 2002
 Barthelemy, Jerome, The Hidden Cost of IT Outsourcing, Sloan Management
Review. 2001, 42(3):60-69.
 Param V. Singh, Eric Walden, Texas Tech University, Flexibility and Cost in
Information Technology Outsourcing: Balancing Opposing Goals, Americas
Conference on Information Systems 2003
6. IT Application in Government, Finance and Healthcare
IT has impacted deeply some specific fields especially the public administration,
financial industry and healthcare. Researchers have been discussing the impact of IT on
these departments, including the effectiveness, strategies and also implementation tools
. They also investigate the diffusion, adoption, and outsourcing in so called E-
government . IT in financial industry has also been discussed a lot. Financial
information system covers equity trading, fix income, financial derivatives, internal
organization and external relationship with customers. In addition, IT application in
healthcare industry has been researched. Researchers investigated IT’s effectiveness on
service quality, healthcare management, patient satisfaction, etc.
Basically, this kind of research is much practice-oriented and industry-dependent. It
focuses on the unique characteristics of a specific industry.
 David Gefen, Merrill Warkentin, Paul A. Pavlou, EGOVERNMENT ADOPTION,
Americas Conference on Information Systems 2002.
Wafa Elgarah, James F. Courtney, ENHANCING THE G2C RELATIONSHIP
THROUGH NEW CHANNELS OF COMMUNICATION: WEB-BASED CITIZEN
INPUT, Americas Conference on Information Systems 2002
Yu-Che Chen, Indiana University, MANAGING E-GOVERNMENT
OUTSOURCING PROJECTS: LESSONS FROM U.S. LOCAL GOVERNMENT,
Americas Conference on Information Systems 2002
Bruce Weber, Next-Generation Trading in Futures Markets: A Comparison of
Open Outcry and Order Matching Systems, Journal of Management Information
Systems, 16 (2): 29-45, Fall 1999.
Bruce Weber, E. K. Clemons, Information Technology and Screen-Based Securities
Trading: Pricing the Stock and Pricing the Trade, Management Science, 43 (12):
1693-1708, December 1997
 The global review of electronic trade, London: Banking Technology; 1999.