2. S.K.Madria, S.S.Bhowmick, W.K.Ng, and E.P.Lim , Research ...

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2. S.K.Madria, S.S.Bhowmick, W.K.Ng, and E.P.Lim , Research ...

  1. 1. CIS U840 Assignment One (A): Hot Research Areas in IS Charlie (Qian) Peng Based on my understanding, Information System research is a multi-disciplined, multi- dimensional and multi-country (global) science. As for multi-discipline, IS integrates Computer Science, Organization Behavior, Economics, Finance and a few other disciplines. If it is compared to be a tree, I would say the root is information technology and other disciplines are its trunks and leaves. Generally, IS research tracks can be classified into 3 basic types: technical perspectives, economic perspectives, behavioral/managerial perspectives (NYU PhD MIS program web page http://www.stern.nyu.edu/is/PhDWebsite/ ). As a young and emerging social science, IS research is developing fast and quite a few hot areas appeared. The resources of this survey come from 3 channels: 1) ISWORLD, the comprehensive website for ARE research; 2) Web pages of top university research programs in IS, where we can find their current research areas, projects and working papers. Because they are usually leaders in their specific field, their current work can represent the research trends. 3) Journals /Conference Proceedings. The following is the list of hot IS research fields. 1. Knowledge Management In ISWORLD, knowledge management is classified as a part of DSS research. Knowledge management covers knowledge discovery (information retrieval, information 1
  2. 2. filtering, data mining), knowledge storage (data warehouse, digital libraries), knowledge delivery (training, education) and knowledge representation (visualization, multimedia). With the development of Internet, knowledge management in a distributed environment aroused a lot of research interests. The recent research papers can be seen in such areas as search engine, text mining, digital libraries and business intelligence. Some sophisticated research tools are established in knowledge discovery. For examples, decision tree, association rules, clustering, neural network and artificial intelligence have been widely used, but their applications and effectiveness are still under discovery and investigation. In addition, discovering new algorithms and tools is a hot area. An apparently supporting proof comes from the research projects of MIS department, University of Arizona. Among its totally 26 currently working projects, there are 11 or 42% related with knowledge management (http://www.ecom.arizona.edu/researchprojects/ProjectListing.aspx ), many more than projects in other areas. As we know, MIS program at UA is a leader in IS research, so we can see knowledge management is a hot area in IS research. Representative Papers and Books: 1. Nikhil Mehta, Dianne Hall, William Boulton, Auburn University, An Overview of Knowledge Management Frameworks, Americas Conference on Information Systems 2003 2. S.K.Madria, S.S.Bhowmick, W.K.Ng, and E.P.Lim , Research Issues in Web Data Mining, Proceedings of Data Warehousing and Knowledge Discovery, First International Conference, DaWaK '99 2
  3. 3. 3. Mohammad S. Rahman, Nancy L. Martin, Souren Paul, Southern Illinois University, Data Mining, Group Memory, Group Decision Making: A Theoretical Framework, Americas Conference on Information Systems 2003 4. Graham Jefcoate, Priorities for Digital Library Research: a view from the British Library Research and Innovation Center, http://www.ukoln.ac.uk/services/papers/ bl/blri078/content/repor~16.htm 5. Ron Freeze, Uday R. Kulkarni, Suryanarayanan Ravindran, Arizona State University , Organizational Knowledge Maturity and Complementarity : A Conceptual Framework, Americas Conference on Information Systems 2003 6. Akihiro Kashihara, Norio Matsui, Tsukasa Hirashima and Jun'ichi Toyoda, A Knowledge Visualization and Its Evaluation, Proc. of ED-MEDIA '98, pp.679-684, Freiburg, Germany (1998). Other Useful Links: 1.Text Mining http://filebox.vt.edu/users/wfan/text_mining.html 2. DSS recourse http://dssresources.com/ 3. Information Retrieval http://web.syr.edu/~diekemar/ir.html 4.IBM, Research of Knowledge Discovery & Data Mining http://www.research.ibm.com/compsci/kdd/index.html 2. E-commerce, M-commerce and U-commerce The WWW technology brought up E-commerce, which has been a very hot research area. However, in future, with the advent of ubiquitous networks and universal devices (far advanced than mobile networks), a new form of commerce will go far beyond traditional commerce, i.e., "ultimate commerce" or simply "u-commerce (paper [1]). The u- commerce is defined as the use of ubiquitous networks to support personalized and uninterrupted communications and transactions between a firm and its various stakeholders to provide a level of value over, above, and beyond traditional commerce" (paper[1]). 3
  4. 4. The u-commerce has 4 distinct attributes: ubiquity, uniqueness, universality, and unison. Ubiquity allows users to access networks from anywhere at any time, and in turn, to be reachable at any place and any time. Uniqueness allows users to be uniquely identified— not only in terms of their identity and associated preferences, but also in terms of their geographical position. Universality means mobile devices are universally usable and multi-functional. Unison covers the idea of integrated data across multiple applications so that users have a consistent view on their information-irrespective of the device used. In E-commerce, a lot of research has been done in various issues such as marketing, customer behavior, organization, economics and technologies. However, u-commerce will challenge E-commerce in many aspects. Researches in E-commerce will then evolve into u-commerce. Representative Papers: [1] Watson, R. T., L. F. Pitt, P. Berthon and G. M. Zinkhan (2002). "U-Commerce: Extending the Universe of Marketing." Journal of the Academy of Marketing Science, 30(4): 329-343. [2] Junglas, I. A. (2003). "U-Commerce: An Experimental Investigation of Ubiquity and Uniqueness." Doctoral Dissertation, University of Georgia. [3] Accenture (2001). "The Future of Wireless: Different than You Think, Bolder Than You Imagine." Cambridge, MA, Accenture Institute for Strategic Change [4] Jason J. Zhang, Yufei Yuan, McMaster University, M-COMMERCE VERSUS INTERNET-BASED E-COMMERCE: THE KEY DIFFERENCES, Americas Conference on Information Systems 2002 4
  5. 5. [5] Ju Long, University of Texas at Austin , UTILIZING WIRELESS TECHNOLOGY IN MARKETING RESEARCH OF CUSTOMER SATISFACTION Americas Conference on Information Systems 2002 [6] Zhaohui Chen, Matthew K. O. Lee, Christy Cheung, City University of Hong Kong, A Framework for Mobile Commerce, Americas Conference on Information Systems 2001 Useful Links: 1. Watson, R. T. (2000). U-Commerce: The Ultimate. 2. Mobile Commerce Site: http://www.mobilecommerce.com 3. Virtual organization In the Endnote Libraries, there are 751 references on virtual organization (Sandy Staples, http://qsilver.queensu.ca/~ss32/libraries/ ), which can indicate it is a hot IS area. Virtual organization is a new format of organization across space, time based on network technology. Bultje, René, et al defines Virtual Organization as a network of independent, geographically dispersed organizations with a partial mission overlap. Within the network, all partners provide their own core competencies and the co-operation is based on semi-stable relations. The products and services provided by a Virtual Organization are dependent on innovation and are strongly customer-based. Researchers have been discussing widely on virtual organization issues. The topics cover organization efficiency, communication, trust, teamwork, competition, global coordination, R&D etc. For example, Wideman discussed the new alliance based on the computer networks [1]. Wallace found that virtual net promotes teamwork [2]. 5
  6. 6. Suter et al evaluated the cooperation system within virtual enterprises [3]. Venkatraman et al investigated the real strategies to virtualize organization [4]. Walker also researched the new features of R&D. Representative Papers: 1. Wildeman, L. , Alliances and networks: The next generation. International Journal of Technology Management. 1998; 15(1,2):96-108. 2. Wallace, B. Virtual net promotes teamwork, Computerworld, Framingham. 1998; 32(9):41-42. 3. Suter, B.; Kpfen, K.; Probst, A. R., and Baets, W. R. J. Towards a cooperation support system for virtual enterprises, Proceedings of the 6th European Conference on Information Systems, June 4-6 1998, Vol. 1. 1998. p. 203-217 . 4. Venkatraman, N. and Henderson, J. C. Real strategies for virtual organizing. Sloan Management Review. 1998; 40(1):33-48. 5. Walker, K. Brave new virtual world emerges for automotive R&D. Research & Development. 1998; 40(10):U8-U10 6. Ruzic, F. Information-communications Systems Development through Virtual Environment (The Challenges For Modern Organizations), Proceeding of the Information Recources Management Association International Conference, May 17-20 1998. Boston: 1998. 435-441 Useful Link: virtual Organization .Net http://www.virtual-organization.net/ 4. Web-based Learning and Training IT is used to assist in learning and education. Based on web technology, online learning and training is more flexible, efficient and effective than traditional training in many aspects [4]. Some researchers have investigated the real outcomes of online training [1], some scholars also made a survey on IS education courses [2]. Teaching of IS courses is 6
  7. 7. also an interesting area and skills were proposed in [5, 6]. Representative Papers: [1] A Preliminary Investigation of Online Education, Online Students, and their Learning Outcomes, Apiwan Dejnaronk, University of Illinois at Springfield, Americas Conference on Information Systems 2000 [2] A Survey of Existing Online Graduate Information Systems Degree Programs, Susan E. Kruck, Harry L. Reif, James Madison University, Americas Conference on Information Systems 2000 [3] Pedagogy of Online Instruction - Can it be as Good as Face-to-Face? Rassule Hadidi, Chung-Hsien Sung, University of Illinois at Springfield, Americas Conference on Information Systems 2000 [4] Web-Based Learning and Training, Stephen D. Burd, Apiwan Dejnaronk, Americas Conference on Information Systems 2000 [5]Critical Skills of IS Professionals: A Model for Curriculum Development, Noll, Cheryl L. and Wilkins, Marilyn. Journal of Information Technology Education, 2002; 1(3):143-154. [6] Skills Portfolio Management for Information Systems Professionals: Managerial Issues and Research Topics, Nakayama, Makato and Sutcliffe, Norma G, AIS, 2000: 1930-1984. 5. Information System Outsourcing More and more companies now outsource their information system and outsourcing becomes more and more complex. Market analysis suggests that the outsourcing market will continue its growth [3]. Forrestal consulting report says that about 3.3 million jobs are moving offshore to Indian, China and other developing areas in 15 years. The risk, benefit and cost of IS outsourcing is widely analyzed [1,5] and various patterns are proposed [1]. Erik Beulen and Pieter Ribbers’s paper provides a description of complex outsourcing partnerships [4]. The paper says that good faith and expertise are not 7
  8. 8. sufficient to guarantee a good contract. Clear strategy management, communication tools and appropriate contracting are key success factors as well. Representative Papers: [1]. Book: Hirschheim, Rudy; Heinzl, Armin, and Dibbern, Jens. Information Systems Outsourcing: Enduring Themes, Emergent Patterns, and Future Directions. Berlin: Springer-Verlag; 2002. [2]. Gorla, Narasimhaiah and Chan, Eddie. Determinants of IS Outsourcing Decision: Development of an Integrated Model and Test; Dallas, TX. 2002: 2274-2285. [3] Benoit A. Aubert, Suzanne Rivard, Introduction to the Trends in Outsourcing of Information Systems Minitrack, Proceedings of the 35th Hawaii International Conference on System Sciences – 2002 [4] Erik Beulen and Pieter Ribbers , Managing Complex IT Outsourcing– Partnerships, Proceedings of the 35th Hawaii International Conference on System Sciences – 2002 [5] Barthelemy, Jerome, The Hidden Cost of IT Outsourcing, Sloan Management Review. 2001, 42(3):60-69. [6] Param V. Singh, Eric Walden, Texas Tech University, Flexibility and Cost in Information Technology Outsourcing: Balancing Opposing Goals, Americas Conference on Information Systems 2003 6. IT Application in Government, Finance and Healthcare IT has impacted deeply some specific fields especially the public administration, financial industry and healthcare. Researchers have been discussing the impact of IT on these departments, including the effectiveness, strategies and also implementation tools [2]. They also investigate the diffusion, adoption, and outsourcing in so called E- government [1]. IT in financial industry has also been discussed a lot. Financial information system covers equity trading, fix income, financial derivatives, internal organization and external relationship with customers. In addition, IT application in 8
  9. 9. healthcare industry has been researched. Researchers investigated IT’s effectiveness on service quality, healthcare management, patient satisfaction, etc. Basically, this kind of research is much practice-oriented and industry-dependent. It focuses on the unique characteristics of a specific industry. Representative Papers: [1] David Gefen, Merrill Warkentin, Paul A. Pavlou, EGOVERNMENT ADOPTION, Americas Conference on Information Systems 2002. [2]Wafa Elgarah, James F. Courtney, ENHANCING THE G2C RELATIONSHIP THROUGH NEW CHANNELS OF COMMUNICATION: WEB-BASED CITIZEN INPUT, Americas Conference on Information Systems 2002 [3]Yu-Che Chen, Indiana University, MANAGING E-GOVERNMENT OUTSOURCING PROJECTS: LESSONS FROM U.S. LOCAL GOVERNMENT, Americas Conference on Information Systems 2002 [4]Bruce Weber, Next-Generation Trading in Futures Markets: A Comparison of Open Outcry and Order Matching Systems, Journal of Management Information Systems, 16 (2): 29-45, Fall 1999. [5]Bruce Weber, E. K. Clemons, Information Technology and Screen-Based Securities Trading: Pricing the Stock and Pricing the Trade, Management Science, 43 (12): 1693-1708, December 1997 [6] The global review of electronic trade, London: Banking Technology; 1999. 9

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