TomTom Road to Efficiency White Paper

1,657 views
1,593 views

Published on

An efficient fleet is essential if you want your business to keep costs down and customers happy. But how do you actually make your fleet operate at its best? Find out in our new visual white paper.

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,657
On SlideShare
0
From Embeds
0
Number of Embeds
610
Actions
Shares
0
Downloads
49
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

TomTom Road to Efficiency White Paper

  1. 1. The Road to Efficiency Turning Your Time and Data into Better Service and Revenue A TomTom Business Solutions White Paper Let’s drive business ® http://business.tomtom.com/blog
  2. 2. If you miss a delivery time or appointment, the consequences are more than just handing out some compensation or providing a refund. Enough missed appointments, or just one failure at the wrong time, can damage your brand’s reputation permanently in the eyes of your customer. This is not just a hypothetical scenario. A recent TomTom survey found that 92% of British consumers have experienced late deliveries and missed appointments - not a good figure by any standards. More than that, 73%said they are often kept in the dark about the delay. Accuracy is problem too - four hour time slots just don’t cut it for consumers any more, with 60%finding such delivery periods unacceptable. The impact on your business? 78% said they would be less likely to use a company that failed to provide acceptable or accurate delivery slots. But these problems are not insurmountable. The technology and processes to help you overcome them are out there already, and some forward-thinking companies are already putting these into place and improving the customer experience. Find out exactly how they are doing this inside - and see the impressive improvements they have achieved as a result. Let’s drive business http://business.tomtom.com/blog Contents: Krispy Kreme - Delivery Times Improved by 20% Telent - Meeting SLAs and Saving £216,000 Glass Express - 33% More Jobs Completed Every Week Matthew Algie - 20% Increase in Sales Team Appointments Danwood - ROI Achieved in Under Six months Page 3 Page 5 Page 7 Page 9 Page 11 Find out how forward thinking businesses are cutting costs & making end-customers happier ®
  3. 3. Delivery Times Improved by 20% Doughnut baker and distributor Krispy Kreme relies on the punctuality of its fleet. Early morning commuters expect fresh goods on the shelves every day, ready to grab, pay and rush back to their journey to work. A late delivery means lost doughnut sales, as well as unhappy customers and damage to its reputation. A total of 33 vehicles deliver the fresh goods to locations all over the UK. They collect from 11 hubs which produce 2,400 doughnuts an hour, each serving three routes. Coordinating this is no easy task - a job made harder by Krispy Kreme’s old manual fleet management system. Working with TomTom Business Solutions and partner company ConnectFleet, who deal with systems integration, Krispy Kreme has developed a more efficient way of A total of 33 vehicles deliver fresh goods to locations all over the UK. “ ” Let’s drive business http://business.tomtom.com/blog ®
  4. 4. working by using fleet technology. The vehicles can now be managed in real time using a constant flow of data from the TomTom LINK tracking unit. Accurate and instant traffic data means drivers can find the best route on the spot, while time of arrival can be calculated precisely and made available as the estimate time of arrival. On top of that, zones around stores are geofenced, so managers are alerted when a vehicle in the fleet enters or leaves the area. This helps with planning and scheduling. It adds a bit of security too, alerting Krispy Kreme if a vehicle is moved out of hours (in this case between 14:00 and 03:00), when the drivers are no longer working. Finally, snap shot reports are produced twice a day, giving a quick overview of the status of deliveries from different depots. And the TomTom Dashboard, configured to 19 different Fleet KPIs, is always an at-a-glance performance health check. What has all of this meant for deliveries? A 20%improvement in hitting delivery targets - and a better customer experience as a result. Let’s drive business http://business.tomtom.com/blog The Results Improvement in delivery targets Better out of hours security Real time, precise fleet management Snap shot reports are produced twice a day, giving a quick overview of the status of deliveries from different depots. “ ” 20% ®
  5. 5. Meeting SLAs and Saving £216,000 Telent is a technology services behemoth, providing a broad range of network and communications services across a variety of industries, with a large mobile workforce of around 2,000 employees covering the whole of the UK. Just like any other organisation that manages a sizeable fleet, cutting costs and improving results are major concerns for Telent. The key to unlocking efficiencies is understanding how your drivers currently behave on the road. This means collecting data: on harsh braking, cornering, idling time and speeding. Using this information to identify and improve bad habits across 250 of its drivers, Telent was able to save an impressive £216,000 in fuel costs. This makes it easier to Telent was able to save an impressive £216,000 in fuel costs. “ ” Let’s drive business http://business.tomtom.com/blog ®
  6. 6. in fuel costsReduction in job allocation time assess driver performance too - WEBFLEET OptiDrive™ can score individual drivers out of ten based on four behavioural criteria, providing an important metric for driver evaluation and identifying where training would be most beneficial to specific drivers. “The bottom line savings have been remarkable – and we can now see an average fuel cost difference of £72 per driver per month, between best and worst performing drivers,” said Neil Williams, Telent’s Head of Estates, Facilities Management and Fleet. But fuel savings were not the only benefit for Telent. New fleet management tools have also made it much faster to allocate jobs to the right team, cutting completion time for this task by 80% from 75 minutes to only 15. Let’s drive business http://business.tomtom.com/blog The Results Improved driver behaviour We can now see an average fuel cost difference of £72 per driver per month, between best and worst performing drivers. “ ” 80% £216,000 ®
  7. 7. 33% More Jobs Completed Every Week Glass Express provide specialist glass processing services for joinery and glazing, in both the private and commercial sectors. Its team of delivery drivers and installers visit many of the company’s 2,000 customers across the country, providing material or installation for anything from offices to kitchens. Before installing TomTom LINK tracking boxes coupled with navigation devices, jobs were allocated via text or email. This was simply not reliable or efficient enough for a company that promises specific delivery spots to its specialist customer base. Before installing TomTom LINK tracking boxes coupled with navigation devices, jobs were allocated via text or email. “ ” Let’s drive business http://business.tomtom.com/blog ®
  8. 8. The new solution has allowed Glass Express to accurately estimate delivery times and has allowed two way communication between drivers and managers. The system has also led to better driving: fuel is used more efficiently, plus drivers are safer on the road and are taking their necessary breaks on long journeys Job completion has improved dramatically as a result, jumping from 30 to 40 finalised every week, an increase of 33%. Let’s drive business http://business.tomtom.com/blog The Results Quick resolution to customer disputes Job completion has increased dramatically, up 33%. “ ” Improved driver behaviour Increase in jobs completed 33% ®
  9. 9. 20% Increase in Sales Team Appointments As the UK’s leading independent coffee roaster, Matthew Algie has high expectations to live up to. It serves top establishments all over the country, from Marks and Spencer to the House of Commons and the Gleneagles Hotel. Many of its team are on the road, making sales, providing training on how to make the perfect coffee or servicing and maintaining coffee machines - 24 hours a day, 365 days a year. In total, its team on the road is made up of 20 trainers, 40 engineers and 25 sales executives. The company was established in 1864 - but that definitely does not mean that it’s stuck in the past. It was decided In total, its team on the road is made up of 20 trainers, 40 engineers & 25 sales executives. “ ” Let’s drive business http://business.tomtom.com/blog ®
  10. 10. that a new system needed to be put in place, to get more accurate information and improve management. Using the ‘all in one unit’ TomTom PRO 9100, Matthew Algie were able to operate far more efficiently, thanks to new insights into road and traffic conditions. On top of that, managers now have the means to locate fleet vehicles in an instant, with the use of WEBFLEET telematics software. There have been improvements in job allocation too. By integrating this new data with Metrix, a third party piece of software, managers are able view available engineers and stock, and assign the right person to the right job Just how much more efficient has this made them? Since the system was installed, the fleet has been able to realise a 20% increase in the number of sales, training and engineer calls. Let’s drive business http://business.tomtom.com/blog The Results The fleet has been able to realise a 20% increase in the number of sales, training and engineer calls. “ ” Increase in sales, training and engineer calls Better staff/ job allocation New insights into LIVE conditions on the road 20% ®
  11. 11. ROI Achieved in Under Six months Danwood’s fleet is essential for serving its pan-European market. The fleet is used for everything from making deliveries to travelling to appointments, right across their office printing equipment, consumables and associated management services business. Out of its large UK service engineering team, 365 travel by car to customers, with rest either travelling by other means or permanently situated at a client’s site Ensuring consistent quality of service is key to Danwood’s mission and ensuring efficiency on the road is equally important from a cost perspective. That’s why it was decided that management of the fleet needed to be improved, and a solution was needed to Costs were significantly reduced through a 10% improvement in MPG due to better styles of driving. “ ” Let’s drive business http://business.tomtom.com/blog ®
  12. 12. make route planning more accurate, provide a better view of vehicle locations and also monitor efficiency. A combination of TomTom LINK and WEBFLEET management software was selected to overcome some of these issues. This provided live data from the road that could be plugged into existing back office systems, such as resource planning and automatic scheduling software. To protect staff privacy, engineers had the flexibility to switch to private mileage mode using a ‘privacy button‘ when not working. The results were quick to take effect and prove the effectiveness of the solution, showing a 7%increase in customer visits per day (from 4.5 to 4.8). Costs were also significantly reduced through a 10%improvement in MPG due to better styles of driving. This also meant CO2 emissions saw a 23%reduction year on year. Let’s drive business http://business.tomtom.com/blog The Results CO2 emissions saw a 23% reduction year on year. “ ” ROI in 6 months Increase in daily customer visits 7% Increase in MPG 10% Reduction in CO2 emissions 23% CO2 ®

×