The new power of the customer voice - social media's place in business
by Tom Raftery, Lead analyst, energy and sustainability practice, RedMonk, blogger, podcaster, speaker at RedMonk on Oct 31, 2012
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Featured in: Business & Mgmt
Social Media have given the customer a new voice, a powerful voice they haven't had before. ...
Social Media have given the customer a new voice, a powerful voice they haven't had before.
How are they using that voice, and how can your business benefit from it?
This presentation (for the Atos customer CxO forum in Brussels) seeks to answer some of those questions.
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