Creating a corporate intranet portaland enable the evolutionof the digital workplaceThomas MaederIntranet Experience Manag...
some facts about me                                      2LinkedIn:http://ch.linkedin.com/in/maeder/enXING:http://www.xing...
some facts about SwisscomSwitzerland’s leading telecom provider   3• group structure• operates only in  Switzerland (excep...
agenda                          4                       J. Boye Conference 2012, Swisscom Intranet, Thomas MaederCreating ...
The Past Intranet, collaboration & applicationSwisscomSwisscom Intranetago (2009)landscape 4 years 1.0                    ...
The PastPain points – some 1.0 (2009)Swisscom Intranet is still true today ;-(             6         • lack of overall inf...
Creating a croporate Intranet portal              The Swisscom Intranet journey                                           ...
The Swisscom Intranet journey      Swisscom Intranet 1.0 (2009) - results   8          results• Nov 2009, go live for  3 b...
The Swisscom Intranet journey      Swisscom Intranet 2.0 (2012) - results   9          results• June 2012, go live  Swissc...
Swisscom Intranet 2.0Some selected features   10
Homepage           11
Profile          12
ge                                          Intranet PaSocial & Collaboration Features                                    ...
Search         14
Mobile                                                            15J. Boye Conference 2012, Swisscom Intranet, Thomas Mae...
Swisscom Intranet 2.0some KPIs (based on 5 months operations, go live June 2012)   16      daily unique visitors ≈ 13’000 ...
agenda                                 17                              J. Boye Conference 2012, Swisscom Intranet, Thomas ...
Digital Workplace – say what?• an attempt of a definition: “…a people-centric way of integrating information, communicatio...
Swisscom Intranet 3.0 high level approach                                                                                 ...
20                        21.11.2011Questions & Feedback?
Thank you!                                                     21Thomas Maeder                                            ...
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Creating a corporate intranet portal and enable the evolution of the digital workplace. J. Boye Aarhus 2012. Thomas Maeder

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Creating a corporate intranet portal and enable the evolution of the digital workplace. J. Boye Intranet & Web Conference 2012, Aarhus. Thomas Maeder, Swisscom AG.

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  • Profile Picture managed in the Intranet Profile and used in Intranet, Outlook, LyncLync Status is managed in Lync and used in Lync, Intranet, OutlookSkills are managed in the Intranet Profile and used in Intranet and Lync > Skills Search
  • Creating a corporate intranet portal and enable the evolution of the digital workplace. J. Boye Aarhus 2012. Thomas Maeder

    1. 1. Creating a corporate intranet portaland enable the evolutionof the digital workplaceThomas MaederIntranet Experience ManagerSwisscom AG, Group CommunicationsNovember 7th, 2012J. Boye Aarhus 2012Web & Intranet Conferencehttp://aarhus12.jboye.com/
    2. 2. some facts about me 2LinkedIn:http://ch.linkedin.com/in/maeder/enXING:http://www.xing.com/profile/Thomas_Maeder
    3. 3. some facts about SwisscomSwitzerland’s leading telecom provider 3• group structure• operates only in Switzerland (except for subsidiaries)• multi business areas, multi locations throughout Switzerland, multilingual, multi personas• Intranet business owner = Group Communications• ≈ 19’000 employees• ≈ 15’000 Intranet end user (subsidiaries have own solutions)
    4. 4. agenda 4 J. Boye Conference 2012, Swisscom Intranet, Thomas MaederCreating a corporateintranet portalWhere to start?
    5. 5. The Past Intranet, collaboration & applicationSwisscomSwisscom Intranetago (2009)landscape 4 years 1.0 57 different Intranet various solutions for ≈ 700 applications platforms “collaboration” & tools J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder • file shares • Employee Self-Service • SharePoint 2003/2007 (SAP) TeamSites • tools for events, surveys, • Blogs marketplace, forum, • Wikis (Confluence and room reservation others) • e-Learning • … • …
    6. 6. The PastPain points – some 1.0 (2009)Swisscom Intranet is still true today ;-( 6 • lack of overall information architecture • no consistent user interface • too much content • outdated content • very limited search • lack of integration • lack of governance • unhappy end users • ….
    7. 7. Creating a croporate Intranet portal The Swisscom Intranet journey 7 2009 2012 2013 2014 Intranet GHQ / PAR Swisscom Swisscom Swisscom Intranet 1.0 Intranet 2.0 Intranet 3.0 Intranet ITSIntranet Fixnet Intranet SCS ≈ Digital WorkplaceIntranet Mobile Intranet SCS-CBUIntranet Solutions
    8. 8. The Swisscom Intranet journey Swisscom Intranet 1.0 (2009) - results 8 results• Nov 2009, go live for 3 business areas ≈ 5’000 end users• new corporate information architecture and look & feel• new personalized homepage with widgets• 1 consolidated news center• 1 people & content search• 1 profile• …
    9. 9. The Swisscom Intranet journey Swisscom Intranet 2.0 (2012) - results 9 results• June 2012, go live Swisscom-wide for 15’000 end users• improved information architecture and new look & feel• improved people & content search• improved profile & social features• introduction of mobile Intranet for news• improved integration of collaboration (Lync/Outlook)• …
    10. 10. Swisscom Intranet 2.0Some selected features 10
    11. 11. Homepage 11
    12. 12. Profile 12
    13. 13. ge Intranet PaSocial & Collaboration Features 13 ile Intranet Prof ient Lync Client Outlook Cl
    14. 14. Search 14
    15. 15. Mobile 15J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder
    16. 16. Swisscom Intranet 2.0some KPIs (based on 5 months operations, go live June 2012) 16 daily unique visitors ≈ 13’000 daily visits ≈ 90’000 daily search queries ≈ 9’000 profiles with picture 11’000 rich profiles 3’000 unique commentators 1’700 (> 10% of all end users) total comments 3’650 (≈36/workday) news/pages with comments 500 unique likers 3’220 (> 20% of all end users) total likes 7’530 (≈75/workday) news/pages with likes 1’170
    17. 17. agenda 17 J. Boye Conference 2012, Swisscom Intranet, Thomas MaederEnable the evolution of thedigital workplaceHow to approach?
    18. 18. Digital Workplace – say what?• an attempt of a definition: “…a people-centric way of integrating information, communication, collaboration, and work processes across the company and the systems…”• our approach: “…the evolution of the Intranet…” Swisscom Intranet 3.0
    19. 19. Swisscom Intranet 3.0 high level approach 19current Intranet, collaboration Intranet 3.0 approach & application landscape share follow J. Boye Conference 2012, Swisscom Intranet, Thomas Maeder create connect collaborate discuss work learn … API Social Layer Rich Profile Enterprise Search
    20. 20. 20 21.11.2011Questions & Feedback?
    21. 21. Thank you! 21Thomas Maeder J. Boye Conference 2012, Swisscom Intranet, Thomas MaederIntranet Experience ManagerMobile + 41 79 688 08 71thomas.maeder@swisscom.comLinkedIn: http://ch.linkedin.com/in/maeder/enXING: http://www.xing.com/profile/Thomas_MaederSwisscom AGGroup CommunicationsInternal CommunicationsAlte Tiefenaustrasse 63048 Worblaufen - Switzerlandwww.swisscom.ch

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