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Art of Delegation, A Practical Guide
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Art of Delegation, A Practical Guide

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Delegation is both a critical Leadership skill and a business productivity essential yet few Leaders own a process. Here is a simple and straightforward guide with a plan, strategies and do's and …

Delegation is both a critical Leadership skill and a business productivity essential yet few Leaders own a process. Here is a simple and straightforward guide with a plan, strategies and do's and don'ts for both new managers and seasoned leaders to follow

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  • 1. The Art of Delegation A Practical Guide Outline MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 2. What are the reasons for Delegating? —  Manage Leader’s time/productivity/opportunity —  Increase accomplishment —  Get to important things on the “back burner” —  Develop a critical leadership skill —  Develop staff skills and create career opportunities —  Improve team functioning —  Positive and informed responsibility improves company results as well as morale MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 3. What to Delegate? Definition: entrust (a task or responsibility) to another person, typically one who is less senior than oneself. —  Tasks that you used to do before being promoted —  Tasks where experience suggests success capability —  Functions that fit a staff development agenda —  Tasks that logically fit an evolving job description (the Leader’s and/or employee’s) MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 4. What shouldn’t you Delegate? Delegation implies tasks or functions, it does not suggest an abdication of responsibility. The leader retains responsibility for the actions/decisions of staff. —  Managerial functions to a non manager —  Financial responsibility inconsistent with a job title/ level and/or experience —  Responsibilities where the consequences directly affect other staff without prior communication —  Your problems MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 5. Delegation Strategies Similar to LEADERSHIP, there are basic strategies in how delegation is assigned, communicated, evaluated. ASSIGNMENT —  The Leader tells who, what to do, by when, etc. PARTNERSHIP —  The Leader sets two or more participants to share a task/function and gets commitments VOLUNTEERING —  The leader describes needs/situations, scales/scopes project or tasks, involves team, then encourages individuals to volunteer or accept tasks/responsibility PURE DELEGATION —  The Leader develops a task/outcome and leaves it to a team or individual to plan and accomplish MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 6. Delegation Challenges Some Leaders struggle with effectively delegating, often due to: —  Not knowing how to effectively delegate —  Inability/Inexperience tracking delegated tasks/roles —  BELIEFS: —  It will take longer to explain than to do it myself —  Can’t ask others to bear my responsibility, “it’s my job” —  Others are already too busy to ask them to do more —  Staff will demand to get paid more if asked to do more —  FEARS: —  Fear of failure or —  Fear of push back from staff MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 7. Delegation Do’s Before delegating be sure as a Leader you: —  Appreciate the value of time, yours and staff —  Understand your needs and the needs of whomever you are delegating to —  Determine the needed skills/experience to succeed —  Match tasks to appropriate employee —  Are comfortable if decisions are delegated —  Have context of delegation within staff development —  Anticipate mistakes, teach/learn, no 2nd guessing —  Prepare for questions by first asking, “What do you think?” to both test knowledge and insight and to create a sense of responsibility MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 8. Delegation Process When delegating a Leader needs to communicate clearly: —  If you are doing a “one off,” “trial” or a “hand off” —  The expected outcome(s) and appropriate metrics —  The timeframe for completion (hard or soft deadlines) and required checkpoints —  The big picture context of the result —  Particular employee has been asked/chosen —  Relevant background, how to access data/info —  You are giving ownership so responsibility accompanies —  The transfer of authority that accompanies the task —  How and when you will provide feedback —  Effort and Accomplishment public and private recognition MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 9. Delegation Dangers When delegating a Leader should try not to: —  Pass off problems or dump only the mundane (share it) —  Be random with assignments (seniority is not necessarily the best pairing, weigh skills as well as experience to needs) —  Parcel tasks into fragments, favor complete tasks —  Hover, Helicopter Bosses only work in Aviation —  Abdicate responsibility (you own what you delegate) —  Keep every decision to yourself —  Feel threatened or diminished by other’s excellence —  Delegate what is clearly a manager’s role/responsibility MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 10. Summary / Conclusions Delegation Strategy is mission critical to business because: —  Delegation skill is an absolute indicator for LEADERSHIP success —  Delegation is critical to cohesive, cooperative and communicative teams —  A process for delegating offers a far greater success opportunity than randomly assigning tasks as needed —  Delegation should be part of all Professional Development for both the giver and the receiver MyEureka Solutions Eureka Ideas for Growing Business and Personal Success
  • 11. Contacts MyEureka Solutions provides strategy, process and training for business success and personal development. For more information contact: Tom Fox, president tom@myeurekasolutions.com 917 539-6617 Other topics of expertise, training and consulting include: Leadership, Process Engineering, Manager Development, Communication, Effective Meetings, Culture Paradigms MyEureka Solutions Eureka Ideas for Growing Business and Personal Success