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  • 1. Introduction to TippingEdge Consulting TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 2. About TippingEdge Consulting TippingEdge Consulting is among the few exclusive and independent risk consulting firms in India and globally. The management team at TippingEdge Consulting is young and growing , has experience in leading global teams and delivering for clients in India , North America, Europe and the Far East . Our Vision : To be acknowledged by our business partners as a trusted risk solutions service provider, known for the integrity, passion and excellence of its people, its unique partnering approach , strong client commitment , its subject/domain knowledge and global standards of service f delivery. TippingEdge Consulting's emphasis on diversity both in the g g g y background and experience of our personnel paves the way for fresh insights. Experience in business roles combined with client servicing rigor, places us in a unique position to design real-world end-to-end solutions t b i l ld d t d l ti to business problems. bl We serve clients across diverse industries with primary focus on – IT Services , ITES / BPO / KPO / LPO – Telecom & Mobility – Banking and Financial – Healthcare & Pharma – Retail – Manufacturing / Supply & Distribution , M f t i S l Di t ib ti – Infrastructure TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 3. Underlying “ Concept “ • The concept of TippingEdge originated from our experience and common vocabulary used , in identifying , accessing / understanding and managing enterprise-wide risks . In our p p perspective’s , we identify ourselves very often , y y standing on these edges of un-managed risks , which may endanger organizations continuity and performance . It’s common with us all , to approach these risks with systematic methodology - to identify , access / understand gy y and mitigate risk in an organization , to approach from multiple perspectives , engagements and by developing organizationwide program . • We believe managing “ TippingEdge “ to be with common sense approach, which originated from our thought and belief - on how “ Little Things Can Make A Big Difference “ , connectivity of these edges contributing to avalanche effect for fall , on how to adopt learning’s and insights from trends, on how and why change happens, on how to create positive epidemics of ideas and behavior and on how companies can apply knowledge from repetitive patterns to their own business strategies and establish control . TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 4. Our Differentiator • We proactively work with management teams to assess design and execute risk plans related to their assess, design, business. • When you need us we are there. We share ideas. We tap into our firm-wide resources to bring forward the best solutions. • What distinguishes us from Big players – “ we help you to walk , what we talk “ , with Innovative Insights and Value Delivery . • We W participate in articulating E t ti i t i ti l ti Enterprise vision , strategy , principles , guidelines and standards f E t i i i t t i i l id li d t d d for Enterprise i Architecture and Applications Integration • We are confident that we will demonstrate how an arrangement between our organization will strengthen your y y g g company’s ability to manage IT Audits Effectiveness and programs. • We also provide Interim Management services such as Consulting CIO / CTO & Consulting Assurance / Audit Team – as a part of service our Principal Consultants serves as a Retained or interim CIO / CTO / Assurance & Audit Team for an organization – help in achieving strategic objectives , compliance & assurance , harness and incubating competencies working with existing internal teams. g p g g • We are in Independent Risk & Business Consulting ; Information System Audits and Assurance and Global Sourcing / Outsourcing advisory - acknowledged by our business partners as a trusted risk solutions service provider, known for the integrity, passion and excellence of its people, its unique partnering approach , strong client commitment , its subject/domain knowledge and global standards of service delivery and delivering un-biased advisory services TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 5. Our Services : Information Technology Effectiveness & Control • We partner with CIOs, CROs and other executives to ensure their organizations maximize the return on information systems investments, while at the same time minimizing their risks. We help our clients to succeed against tough and often seemingly insurmountable Governance, Sustainability , Risk Management and Technology challenges. We believe that we offer a unique combination of skills and experience that will serve them well in this endeavor. Using strong IT governance to ensure alignment with business strategies, we drive excellence through the IT infrastructure and into the supporting applications and data analytics We also facilitate the selection of analytics. software, manage the risk of implementation, implement configurable controls to implement governance, risk and compliance (GRC) Our services include. • IT Governance and Risk Management • IT Process Improvement • IT Security & Privacy Management • Application Controls Effectiveness • Enterprise Information Management • Business Continuity Management • Articulating and designing - Enterprise Architectures and Integration Advisory – Articulating Enterprise vision , strategy , principles , guidelines and standards for Enterprise Architecture and Applications Integration – “ Build scalable, highly available and energy-efficient Data Centers and Management systems “ – Embrace Cloud Computing , Enterprise Mobility and Social media in their enterprise IT architecture • Adoption of Best Practices in Software Project Management & development • Strategic IT Outsourcing Advisory TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 6. Our Services : IT Governance & Risk Management Our IT Governance & Risk Management p g professionals deliver solutions that help companies define the requirements of their IT organization, determine the associated cost of delivery and understand the alignment of these requirements with business needs. Whether Wh th an organization i expanding, contracting, merging i ti is di t ti i or maintaining a steady market position, executives across all industries are becoming increasingly aware of the importance of aligning IT investments and priorities with business objectives. Lack of IT responsiveness to changing business objectives, a failure to understand the role of IT in the organization, IT strategy not being aligned with business goals, outdated technology infrastructure and a lack of clear information about IT’s performance are all factors contributing to an ineffective IT organization. The failure to manage change via a project portfolio management approach and IT risk management has a significant impact on IT's effectiveness and its contributions to the organization. Our O consultants are able t help you i l lt t bl to h l implement processes t that seek to maximize – in a controlled and cost-effective manner – the value IT provides to the organization. Through the use of key indicators and accurate management information, we can help you to design an IT department that will be able to continually measure its performance and demonstrate its effectiveness to the wider organization. Our solutions include: IT Organizational effectiveness IT Demand and Portfolio Management IT Governance Enterprise Risk Management – IT Risk and Compliance Process design and implementation IT Controls Benchmarking IT Due Diligence Managing Organizational compliance programs IT Controls Effectiveness for IT Governance Standards / Frameworks ISACA’s - CoBIT , Val IT , Risk IT ; COSO, ITIL/ISO20000 , BS25999 , ISO27001, SOX-404 /302 SAS 70- audits / Controls Testing, 70 dit C t l T ti PCI-DSS, Basel II Project Management Organization , Effectiveness & Maturity / Project Risk Management TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 7. Our Services : IT Process and Service Improvement • Our IT Process Improvement professionals help companies improve the efficiency and effectiveness of the activities performed within their IT organization. IT organizations are increasingly challenged to improve and expand service to the enterprise while controlling costs. A d i h i hil lli Attention to i risk and compliance activities have further intensified the focus on process within the IT organization. IT labor costs are typically a significant component of the overall cost of delivering technology solutions. We focus on the maturity of individual processes and the integration of processes across the IT organization through consistent and pervasive policies and process design. Our IT Process Improvement professionals have expertise in the implementation and optimization of enabling technology that automates process improvement activities. Our consultants also conduct audits and benchmarks to identify compliance gaps and system or technology failures that can cause poor performance or dissatisfaction with IT services. We help you improve, build, and implement processes and systems to manage and resolve technology failures and poor performance indicators that lead to a lack of consistency and compliance. Our solutions include: • IT Process Improvement • IT Service / Change management Performance & Demand Management / Outsourcing g • IT Asset Lifecycle Management TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 8. Our Services : Security and Privacy Management • Our Security and Privacy Management professionals help organizations understand and address IT security and privacy issues. As businesses become increasingly connected, it is critical for them to view information security and privacy as business issues – not y p y just IT issues. Security threats and privacy exposures exist for every organization. Dealing with them effectively will provide a stable operating environment and offer a platform for competitive advantage and revenue growth. • • Risks become pronounced during mergers and acquisitions, major y g p , system changes or implementations, and times of increased employee turnover. Applications that allow the exchange of information with third parties or access by external users require particular focus, especially when sensitive or personally identifiable information is being communicated. Our consultants provide a wide variety of security and privacy p g program development, architecture and design, evaluation and p g compliance, incident response, and transformation services to help your organization fully understand its security and privacy risks as well as prevent or respond to them. Our O services i l d i include: • IT Security Risk Management • Privacy Risk Management • Strategies & Architectures in Enterprise Information Security & Privacy • Enterprise wide Identity and Access Management ( IAM ); • Organization-wide Information Security Compliance Program Development & Management ; • Compliance Monitoring and Controls Effectiveness – Vulnerability Assessment for Applications and Infrastructure components – Application Security Assessment • Managed / Shared / Remote - Security Incident and Event Monitoring & Management • Secure Enterprise-wide mobile/wireless computing TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 9. Our Services : Application Controls Effectiveness • Our Application Controls Effectiveness consultants assist clients with selecting application solutions and managing both their application security and control environment and the risks associated with complex software implementations. • The Th speed, accuracy and i t it of applications i f d d integrity f li ti information are ti essential to business success. Organizations that are selecting, implementing and managing today's complex enterprise resource planning (ERP) systems face a significant challenge in identifying, measuring and managing the unique risks they face. We h l W help you choose application solutions, manage th significant h li ti l ti the i ifi t risks of complex ERP implementations, evaluate and design effective segregation of duties (SoD) frameworks, optimise the configuration of automated ERP controls, and implement integrated governance, risk and compliance (GRC) applications suites. We also provide ERP audits to help clients assess their existing automated ERP controls. Our relationships with Oracle, SAP and p , other solution providers give us a unique perspective on the nuances of these technologies. We help you avoid costs associated with project delays, execute projects that meet expectations, mitigate the risks of costly re-implementations and reduce the total cost of ongoing compliance activities. Our services include: • Application Security and Segregation of Duties • Automated Application Controls Design and enhancement • IT/ Applications Control Effectiveness and maturity assessment / Reviews : (Customized Applications ; ERP- SAP & Oracle - Pre/Post implementation – GRC Suite’s ) • ERP Selection • Assessment Tools TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 10. Our Services : Enterprise Information Management • Our Enterprise Information Management professionals help management improve access to and the reliability of information for decision-making. Companies are operating in a business environment that has become more complex and risky due to the convergence of a global economy, sophisticated automation and an ever-increasing array of regulatory requirements. In this context, it is more critical than ever for executives to have the right information – immediately. Despite this need, IBM's CFO Survey revealed that chief financial officers (CFOs) believe their staffs spend limited time providing advanced analytical services to their organizations. And according to Financial Executive International's annual report, well over half of survey respondents p y p plan to spend money to address p y the need for better information. • Our Enterprise Information Management consultants understand that an organization’s data is essential to its success. We help clients improve their entire information life cycle, including strategy, management and reporting, so decision-makers have the right reporting decision makers information at the right time. Our services include: • Enterprise Business Intelligence • Contents , Records and Data Management • Data Mining and Analytics TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 11. Our Services : Business Continuity Management (BCM) • Our Business Continuity Management (BCM) service offers solutions to organizations to assist them in the analysis, development and implementation of comprehensive business continuity plans to ensure the availability of critical business yp y processes. An increasing number of organizations and their executive management are recognizing the need for continuity planning, resiliency and crisis management as part of an overall risk management program. Many governmental – and virtually all regulatory – bodies around the globe have recognized and incorporated business continuity and crisis management planning into their requirements. Investors, as well as boards of directors, are increasingly interested in management's capability to continue critical operations through a disruption and their plans to ensure a resilient enterprise. Our approach to BCM is business oriented and based upon the business-oriented risks related to an organization's key business-process drivers. We focus on the analysis and evaluation of strategies, development of approaches, and testing and implementation of plans that meet an organization’s continuity needs from a people, processes and IT infrastructure perspective. Our Business Continuity approach incorporates industry best p p y practices and is constantly monitored to y ensure adherence to regulatory requirements. Our Services include : • Business Impact Assessments p • IT Risk Assessment • Crisis Management and Communications • IT Disaster Recovery & Business Process Continuity – Planning Strategies – Design Architectures – Program Management • g Pandemic Risk Management TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 12. Our Services : Enterprise Architecture and Applications Integration • Articulating Enterprise vision , strategy , principles , • guidelines and standards for Enterprise Architecture and Applications Integration Adaptation of Enterprise Architecture Frameworks - TOGAF / Open Applications Group ( OAGIS ) • Working with eco system partner organizations eco-system organizations, industry associations, to help clients build scalable, highly available and energy-efficient Data Centers and Management systems This includes: We provide strategic consulting and technical advisory services to help clients embrace Cloud Computing in their enterprise IT architecture. The following 7 steps are used from inception to completion: 1. Define - Cloud Architecture, IaaS, Saas, PaaS - XaaS 2. Assess - Benefits and Challenges, Strategic, Risk and Finance Impacts 1. Data Center Strategy gy 3. Design - Requirement Analysis and Draft Architecture 2. Data Center Architecture, Design & Build 3. Data Center Management & Operations 4. Integrate - End-to-end Design, Connectivity, Resilience and Security 4. Data Center Optimization 5. Implement - Transition Management and Migration • Storage , • Server and Data-bases, 6. Operate - Service Management, Operations and Monitoring. and • Virtualization, 7. Monitor - Compliance, Risk and Governance • High Availability IT / Network Landscape and Strategies • Consolidation and Migration • Remote Infrastructure Management ; • Application Delivery • Application Rationalization ; • Performance Engineering / Optimization 5. Data Center Infrastructure Assessment and Audit TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 13. Our Services : Adoption of Best Practices in Software Project Management & Development • Adoption of Best Practices in Software Project Management & development for Integrated Delivery – Achieving Project Management Excellence through organizational Project Management maturity models – Project Management – based on PMBOK Prince 2 PMBOK, and experience enriched managing projects multiple domains – Optimization of SDLC Methodologies - RAD / Iterative It ti / DSDM / A il / SAP ASAP / Oracle –AIM Agile SAP-ASAP O l AIM – Adaptation of Process Maturity Models -SEI -CMM / CMMi / ISO 9000 , Six Sigma / LEAN TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 14. Our Services : Enterprise Mobility Strategy We provide Strategic Advisory on Mobility Initiatives. We build and execute Mobility Roadmaps on mobile platforms Enterprise Mobility Strategy consultants will help you address these challenges with the services described below: Our services include : – Enterprise Mobility Strategy – Product Management Services – Mobile Application Development – Technical Integration Services The rapidly changing device and technical landscape has created an environment where senior management must take a holistic approach to mobility in order to identify and address process inefficiencies. TippingEdge consultants help improve overall efficiency and effectiveness through use of Mobility through analysis and redesign of your business processes. Our specialized consulting process, called Mobile Opportunity Assessment (MOA), is tailored to create a unique value proposition that will help you remain competitive and efficient. Our MOA offering answers all the queries or obstacles encountered by an Enterprise when they embrace mobility. Mobile Data Security • Offline vs. Online Data Strategy • Security Assessment & design (Mobile/ Server/Transport) • Security Architecture Regulatory Compliance • Impact of Mobility on Regulatory Compliance • HIPAA, FDA, PCI etc. Assessment of MEAP /MDM Needs • MEAP /MDM Assessment & Identification • Build vs. Buy • Integration & Migration Strategies Mobile Total C t f O M bil T t l Cost of Ownership (TCO) Mobility hi M bilit Roadmap • TCO / ROI Analysis • Mobility roadmap Strategy • Implementation roadmap • BYOD Strategy • Mobile Use Case Articulation (Internal vs. External) • Mobile Business Process Optimization “The most important thing we have learned, and we hope to communicate in this roadmap, is that mobility is a p powerful business paradigm – but only by addressing p g y y g people, processes, and technology in a balanced way can we leverage it’s significant business benefits.” TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 15. Madhav Chablani Consulting CIO Contact Information : Mobile : +91 9313749494 E-Mail madhav.chablani@tippingedge.in madhav.chablani@gmail.com Industry Lines IT Services / ITES BFSI Healthcare , Life Sciences & Pharma Critical Information Infrastucture Professional Experience He is Innovative , passionate , customer focused , committed for value delivery and a professional with over twenty years experience in IT Services and consulting industry , with proven success in developing, managing and advising global enterprise clients on strategy and solutions that minimize risks in an enterprise, caused due to business environment, people, process, technology and extended relationships. He has worked with Protiviti , HP Consulting, NIIT Technologies , Agilent , Xansa , PCS, WIPRO, on both Domestic and Global Offshore Projects & Consulting assignments. He has worked at various layers, with engagement in lead roles and varied domain projects, contributing in value creation, reinforcing Organizational Process & Project Management Education/Qualifications excellence and agility, Enterprise Risk Management / IT Governance , IS audits /control and agility B.E. (Electronics and telecommunications) B E (El t i dt l i ti ) PG-ADM (PG Advanced Diploma in Management) Assurance, IT Service and Performance Management , contributing in “ GRCS “ – Governance MASTER CNE – also accrtd as Novell’s Professional developer , Risk Management , Compliance and Sustainability initiatives , involved in organizational QPMP – Qualified Project Management Professional ( IPMA ) change management program’s, enriched outsourced delivery capabilities , Practice-level CISA - Certified Information System Auditor– ISACA ( US ) CISM - Certified Information Security Manager – ISACA ( US ) competency requirements and Enterprise Architectures SEI CMM / PCMM-Trained/Certified ( Internally ) ISO 27000 LA - BSI ITIL Service Management – Trained 700+ professionals Ser ice towards Foundation’s/ Service Manager’s ISO/IEC 20000 Consultant – Certified ITSMF BS 25999-2:2007 - RABQSA certified Lead Auditor competency Professional Memberships Member – External Advocacy Board – ISACA HQ ( 2012-2014 ) Member - Indian Growth Task force – ISACA HQ ( 2007-14) Subject Matter Expert / Reviewer - ISACA HQ (Knowledge Board ) Founder Member – CSA ( Cloud Security Alliance ) – NCR Subject Matter Expert / Reviewer (Knowledge Board ) –CSA Member of Project Management Associates ( APMP) SIG Member – DSCI SIG Member – GRAPA Member – Indian Association of Medical Informatics SIG – mHealth & Lead Industry Relations • He has contributed from Concept to Delivery - Designing & implementing enterprise-wide p y g g p g p technical architectures ,involvement in applications lifecycle management – achieving maturity levels desired . • He has Designed and implemented solutions for enterprise infrastructure, security, identity management / entitlement, disaster recovery, business continuity strategy and planning, fault tolerant infrastructure, contingency planning, crisis management, application / infrastructure integrity. • H h Consulted and provided solutions in the areas of enterprise business / technology He has C lt d d id d l ti i th f t i b i t h l strategy, business process optimization / re-engineering, enterprise infrastructure design & optimization, establishing and managing global business and technology operations and change management He has also been , involved in initiatives of “ Thought Leadership “ for technology strategies , investments and M&A ( also Separations / Disinvestments ) , focused on building and enriching “ Business Value “ and “ keeping stride in remaining competitive “. TippingEdge Consulting Pvt. Ltd. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory
  • 16. Involvement in Healthcare Initiatives • Captive Projects with US Medical University ( 1992 -95 ) for development of HIMS integration components based on standards DICOM / PACS • A Major Heart Hospital and Research Institute in NCR ( 2000-02 ) - Involved as “ Program Director / Principal “ for Implementation of HIMS / ERP ( IFS ) • Agilent Technologies – A Global major in Life-sciences & Test / Measuring equipments ( 2002 -2004 ) Participated in ti l ti Enterprise vision , strategy , principles , guidelines and standards f E t P ti i t d i articulating E t i i i t t i i l id li d t d d for Enterprise application integration i li ti i t ti and architecture for supporting Major Business Process - Product Generation , Order Generation , Order Management , Planning , Sourcing / Procurement , Manufacturing / Production , Shipping & Delivery / Logistics , Customer Service Delivery , Financial Management and Reporting • Member – External Advocacy Board ( 2012-14 ) - ISACA HQ ; Member of “ India Growth Task Force “ – ISACA HQ ( 2007 – Present ) ; Involved as part of Knowledge Board in co-creating IT Governance framework adaptation and Audit / Assurance Work Programs for Ecosystem players in Healthcare and Life-sciences verticals. • Ranbaxy Laboratories - A leading Indian MNC in Pharmaceutical and Healthcare (2006 ) A leadership role for responsibilities in Global Information Systems Audits and control ( includes Applications and Infrastructure ) Involved in Enterprise Risk Management , Information Security and Privacy- established IT controls for compliance related to – ISO 27001 , Clause 49 , SOX 404 & FDA’s requirements. • Protiviti Consulting - US Headquartered MNC in Independent Risk / Solutions Consulting Organization - 6th Largest Risk Consulting Firm , Over 3,300 personnel globally , 60 offices in 23 countries (Originated from Auther Anderson’s Practice - Partner Advisor ( 20073 300 Anderson s 2009 ) - Specializing in Strategy & Transformation Consulting in Healthcare and life-sciences vertical • Presently Specializing in Strategy & Transformation Consulting in Medical / Healthcare Informatics , Sales & Marketing and Managed Care – with over decade of experience in Strategy & transformation consulting , delivered projects with Fortune 500 companies , helping clients boost sales , accelerate revenue generation and improve their bottom-line , includes projects such as corporate and business unit strategy , Merger and Acquisitions , Go-to-market strategy , growth strategy & product launch , business planning , cost reduction and sales and marketing effectiveness .Recent projects have demonstrated the power of digital transformation for life sciences companies , through better understanding of customer behavior ( such as root causes for non-adherance ) and design of innovative outreach programs ( social CRM and Patient Opinion communities ) , m-Health/ e-Health , Data-Analytic's , Role of IT TippingEdge Consulting Pvt. Ltd. Governance in Healthcare. CONFIDENTIAL: This document is for your company's internal use only and may not be copied nor distributed to another third party. Independent Risk & Business Consulting Information Systems Audit and Assurance Advisory Enterprise Architecture and Integration Advisory