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Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
Vista-Office Business Value Study
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Vista-Office Business Value Study

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  • 1. 9/26/2007 1. Overview 2. Maturity 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis Vista / MDOP / Office Business Value Study Presentation of Results September 24, 2007 Prepared by: Andy Hall HCR - Hall Consulting & Research LLC Office: (412) 344-5103, Mobile: (412) 427-4106 ahall@hallcr.com, www.hallcr.com 1. Overview 2. Maturity Agenda 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis 1. Project Overview 2. Infrastructure Optimization Maturity (IOM) Model 3. Windows Vista 4. SA (Software Assurance) & Vista Enterprise Features 5. MDOP (Microsoft Desktop Optimization Pack) 6. Office 2007 & MOSS (SharePoint) 7. Financial Analysis 1
  • 2. 9/26/2007 1. Overview 2. Maturity Project Overview > 3. 4. Vista SA 5. MDOP Vista-Office BV Study Overview 6. Office 7. Analysis  Study objective: assess the business value of Vista and Office 2007 • To support the evolution of the desktop management strategy • To provide insight into the most appropriate licensing option (EA, Select Agreement, Software Assurance)  This study assessed the costs and benefits (ROI) of: • Windows Vista • Software Assurance, including Vista Enterprise features • MDOP (Microsoft Desktop Optimization Pack) • Office 2007 Professional Plus • MOSS (Microsoft Office SharePoint Server) 2007  The study was 4 weeks in duration (2 weeks on-site) • Completion of questionnaires • On-site interviews • Product demonstrations • Business benefits workshop • Analysis/presentation of results  Methodology/approach • Transparent and objective as possible • Utilized industry-standard techniques/analysis, including 3rd party tools/research (IDC, Gartner, Alinean, Forrester, Wipro, etc.)  12,000 Users/PCs  Conducted by Andy Hall (Hall Consulting & Research LLC) 1. Overview 2. Maturity Project Overview > 3. 4. Vista SA 5. MDOP Disclaimer 6. Office 7. Analysis  Actual results (e.g. ROI) may be significantly different (higher or lower) than results estimated in this study  Many of the results are based on estimates (especially for Office benefits) - very little actual research/customer cost/benefit data exists for Office  Care was taken to ensure objectivity • Employee involvement and validation of all aspects of the study • Use of most appropriate known data, tools, and methodology 2
  • 3. 9/26/2007 1. Overview Project Overview > 2. 3. Maturity Vista 4. SA Project Scope 5. 6. 7. MDOP Office Analysis Infrastructure Productivity Windows Software SharePoint MDOP Office 2007 Vista Assurance (MOSS) •Vista Business •OS Licenses for •Microsoft •Excel •Microsoft Office Virtual PC Desktop •PowerPoint SharePoint •Bitlocker™ Drive Optimization •Word Server Encryption Pack 2007(Std) •Access •Subsystem for •SoftGrid – •Document •Publisher UNIX-Based Application Management Virtualization •InfoPath Applications •Collaboration (SUA) •SCDEM - •Portal •Additional Desktop Error •Search Premier Support Monitoring •Workflow Services •eLearning •Training Vouchers Benefits – IT & Business Costs – Hardware, Software, IT Labor, User Labor Infrastructure Optimization Maturity Level Implications 1. Overview 2. Maturity Project Overview > 3. 4. Vista SA 5. MDOP Key Participants 6. Office 7. Analysis  Windows Computing  Help Desk  On-site Services  Business Liaisons • Finance • Sales/Marketing • Operations • Field Service 3
  • 4. 9/26/2007 1. Overview 2. Maturity Project Overview > 3. 4. Vista SA 5. MDOP Objective: Evaluate Costs Vs. Benefits 6. Office 7. Analysis Costs Benefits • IT Labor savings • Avoidance of 3rd party software • PC power savings Hardware costs Software costs IT Labor • Personal Productivity User downtime & training • Communication, Collaboration, Workflow • Systems maintenance (User TCO) • Quality • Speed • Success rates • Security 1. Overview 2. Maturity Project Overview > 3. 4. Vista SA 5. MDOP Focus / Tools 6. Office 7. Analysis Software Infrastructure Vista Assurance MDOP Office / MOSS Upgrades Focus • IT Labor • Mix • IT Labor • Productivity • IT TCO (Labor) (TCO) • User Labor • Strategic (KPIs) • User Labor • User Labor (TCO) (TCO) Tools • IDC - Alinean • HCR model • HCR/Wipro • Productivity • Alinean tool tool • Forrester MDOP ROI improvement • Gartner • Gartner calculator calculator • BPIO maturity research research model (HCR) • IDC • HCR prior • Office BV • IOM customers Discussion Tool Many additional details (inputs, calculations, assumptions, data sources, and analysis) are in the Excel Workbook 4
  • 5. 9/26/2007 1. Overview 2. Maturity Agenda 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis 1. Project Overview 2. Infrastructure Optimization Maturity (IOM) Model 3. Windows Vista 4. SA (Software Assurance) & Vista Enterprise Features 5. MDOP (Microsoft Desktop Optimization Pack) 6. Office 2007 & MOSS (SharePoint) 7. Financial Analysis 1. Overview 2. Maturity Infrastructure Optimization Maturity (IOM) Model > 3. 4. Vista SA 5. MDOP The Microsoft IOM Model 6. Office 7. Analysis Application Platform IO Development SOA and Business Process Data Management Business Intelligence Business Productivity IO Unified Communication & Collaboration Enterprise Content Management Business Intelligence Core IO Identity and Access Management Desktop, Server and Device Management Security and Networking Data Protection and Recovery 5
  • 6. 9/26/2007 1. Overview 2. Maturity Infrastructure Optimization Maturity (IOM) Model > 3. 4. Vista SA 5. MDOP IOM Levels 6. Office 7. Analysis Uncoordinated, Managed IT Managed and Fully automated manual Infrastructure consolidated IT management, Infrastructure with limited Infrastructure dynamic resource Knowledge not automation and with extensive Usage , business captured knowledge capture Automation, linked SLA’s. knowledge Knowledge capture captured and re- automated and use used automated Cost Center More Efficient Business Strategic Cost Center Enabler Asset Technology sequencing framework to build Infrastructure for a People Ready Business Maps IT to business needs Drive cost reduction, security & efficiency gains Backed by analysts Provide guidance and best practices for step-by-step implementation Laggard Lower TCO /Improved Business Performance World-Class Performance Performance Investing in new IO capabilities can lead to enhanced business performance 1. Overview 2. Maturity IDC Best Practice Benefits 3. 4. Vista SA Potential TCO Cost Savings 5. 6. 7. MDOP Office Analysis PC Configuration and Standardization Savings $110 Savings $190 $300 Identity & Access Management Savings $120 Savings $50 $170 PC Security Savings $110 $130 Systems Management Savings $110 $230 Savings $120 6
  • 7. 9/26/2007 1. Overview 2. Maturity Infrastructure Optimization Maturity (IOM) Model > 3. 4. 5. Vista SA MDOP Best Practice Adoption 6. Office 7. Analysis As-Is IOM Best Practice Adoption +Infr Upgrds Best Practice % Adoption +Vista +Office/MOSS 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Core - Identity & Access Management Core - Desktop, Devices and Svr Mgmt Core - Security & Networking Core IO Core - Data Protection and Recovery Core - Security Process Core - ITIL/COBIT-based Management Process BP - Communications & Collaboration Business BP - Enterprise Content Mgmt & Forms Productivity IO BP - Business Intelligence Basic Standardized Rationalized Dynamic Best Practice % Adoption by IO Model +Infr +Office/ As-Is Upgrds +Vista MOSS Core IOM 68% 69% 76% 79% Business Productivity IOM 29% 29% 30% 54% Application Platform IOM 55% 55% 55% 55% 1. Overview 2. Maturity Infrastructure Optimization Maturity (IOM) Model > 3. 4. Vista SA 5. MDOP Key Improvements 6. Office 7. Analysis  Core IO  Business Productivity IO • Desktop, Server, Device • Communications & Management Collaboration ― Application virtualization ― Document check-in, check-out and versioning ― Desktop & application monitoring ― Workspace tools integrated with desktop productivity tools ― Recent productivity suite ― End-users and IT control • Security Process workspace provisioning ― Enterprise-wide collaboration tool ― Quarantine for unpatched/infected computers ― Document editing and tracking capabilities (NAP) ― Collaborative workflows ― Data security controls ― Portal personalization capabilities • Enterprise Content Mgmt & Forms ― Automated workflows ― Electronic forms ― Enterprise search tools ― Automated policy-based retention, archiving and holds of records 7
  • 8. 9/26/2007 1. Overview 2. Maturity Infrastructure Optimization Maturity (IOM) Model 3. 4. Vista SA 5. MDOP 6. Office IDC Research (Key IT Labor TCO Drivers) Avg. Benefit Custo 7. Analysis Best Practice Key Requirements (IDC)* mer Comments Desktop Deploy Standardized PCs Standardized -Defined Hardware Refresh Strategy no significant $ 110 $ - Desktop Strategy -Minimal Images improvement possible -Single Version of Windows Keep PCs Standardized Centrally Managed -No administrative rights for users 10% fewer users retain PC Settings & $ 190 $ 18 -IT configures OS with Group Policies admin rights (UAP) Configurations -Push/Pull automated software distribution Deploy and keep PCs secure Comprehensive PC -Anti-Virus, anti-spyware, anti-malware $ 130 $ 7 NAP (5% of the benefit) Security -Centrally managed PC firewall -Network Access Control (Quarantine) Directory Services Identity and Access Management Comprehensive -Single authentication directory no improvements $ 120 $ - Directory Solution -Meta-Directory synchronization assumed -Automated password reset Automated Identity Management Automated User -Simplified log in no improvements $ 50 $ - Provisioning -Meta-Directory synchronization assumed -Integration with ERP systems SW Distribution & Management Automated Software Distribution Software Packaging -Software packaging tools $ 110 $ - & Distribution -Hardware and software inventories -Distribution by group membership Minimize systems management complexity Avoid duplicated effort Standardized -Organization-wide standardization System $ 120 $ 6 only if migrate to SCCM -No duplicative functionality between tools Management Tools -Administrative delegation for sys man (SMS) Total IT Labor Savings (per PC / Year) $ 31 1. Overview 2. Maturity Agenda 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis 1. Project Overview 2. Infrastructure Optimization Maturity (IOM) Model 3. Windows Vista 4. SA (Software Assurance) & Vista Enterprise Features 5. MDOP (Microsoft Desktop Optimization Pack) 6. Office 2007 & MOSS (SharePoint) 7. Financial Analysis 8
  • 9. 9/26/2007 1. Overview Windows Vista 2. 3. 4. Maturity Vista SA 5. MDOP 6. Office Vista Business Value Summary 7. Analysis Easier » Reduced More Secure vulnerability to attack » Fast search of documents, » Improved ways to emails, files and handwriting protect files and data » Accomplish tasks faster with » Protect users’ personal new Windows Vista UI identities » Easier to search and » Easier to reduce consume information online administrator rights of users End IT Users » Streamline image management Pros » Access mobility settings in and patching one place » Greater control with custom » Consistent, fast, reliable group policies resume » Reduce support costs with » Seamless transition improved diagnostics between offline » Simplify networking through and online automatic configuration Better Connected Lower Cost 1. Overview Windows Vista 2. 3. 4. Maturity Vista SA 5. MDOP 6. Office Key Vista Features Enabling TCO Savings 7. Analysis Security Manageability • User Account Control • Customized User Assistance • Bitlocker™ • Remote Assistance • Windows Resource Protection • Performance Console for monitoring • Virtualization of files and registry • New Event Viewer • IE7 Protected Mode • More Granular GPO Control • Defender • Task Scheduler • Windows Firewall • Windows Update Agent • Network Access Protection Application Compatibility • Encrypted File System • Program Compatibility Assistant • Windows Service Hardening • Application Compatibility Toolkit v5.0 • Credentials Management • Virtual PC Express • Granular Auditing • Subsystem for Unix Applications • Windows Rights Management Client Reliability & Performance • Biometrics • Restart Manager • Cryptography Services • Side by Side compliant DLLs Deployment • Improved Driver Reliability • Modularization • Kernel Hang Reporting • WW Deployment with MUI • Startup Repair • File-Based Image Formats • Windows Diagnostic Infrastructure • Nondestructive Imaging • Recovery Policies for service crashes • System Image Manager • Reliability Analysis Component • Business Desktop Deployment Workbench 9
  • 10. 9/26/2007 1. Overview 2. Maturity Windows Vista 3. 4. Vista SA 5. MDOP Features that Reduce TCO (Gartner) 6. Office 7. Analysis  Security Development Life Cycle — Microsoft's development process is best in class. Although we still expect some critical security flaws, code quality should be improved.  Windows Services Hardening — Windows services have reduced privileged levels and can only alter necessary parts of the system. This will limit the amount of damage that a service can do if it becomes compromised.  UAC — Our base model assumes that users will continue to run with administrator credentials on their own PCs (removing these credentials is a best practice), but assuming the defaults are used, most applications will run as standard user, and the user will be prompted for elevation when an application needs to run as an administrator. Although many users will always press OK, some exploits will be prevented. Training should include information about these prompts.  Internet Explorer 7 (IE7) — IE7 includes many security improvements, such as antiphishing. It also will run with lower-than-standard user credentials, even when the user has administrator privileges. Since many attacks have historically come through IE, outages should be reduced.  Firewall and Windows Defender Anti-Malware — Both of these are on by default.  Shadow File Copy — This keeps copies of older versions of files. With training, users can restore old versions without doing regular backups.  Address Stack Layout Randomization (ASLR) and Heap Defenses— This technology is built into Windows Vista and randomizes memory areas used to run certain code each time the operating system boots. Previously, attackers could learn what memory areas were used and write attacks specifically against code. ASLR means that an attack against a specific memory address would be successful against some PCs, but not others.  Desktop Search — Integrated desktop search will likely reduce end-user operations. 1. Overview 2. Maturity Windows Vista 3. 4. Vista SA 5. MDOP Features that Reduce TCO (Gartner) 6. Office 7. Analysis  UAC — Standard User— Microsoft has fixed many technical issues that prevented organizations from moving their users from standard to administrator under Windows XP. Applications that write to protected areas of the file system or registry that failed under XP will run by writing to virtual areas under Windows Vista. Microsoft also took a fresh look at what a standard user should be able to do (such as change the PC's time zone) and enabled use by nonadministrators. They also created a facility to allow users to install approved printer drivers, which could even enable notebook lockdown. These will all make it easier for users to run with administrator privileges, but there are still some technical issues (there is no way to allow a standard user to do specific tasks that require administrator privileges that the organization has deemed safe), and technology cannot overcome organizational policy and culture where users expect the ability to install software.  Group Policy Objects (GPO) — Microsoft has created more than 600 new GPOs, so more components can be centrally managed.  Central Administration of Firewall — It's possible with GPOs, but companies may not do it, so we do not include it in our base numbers.  BitLocker — Volume encryption (which can also protect data on PC disposal) is only in the Enterprise version of Vista, which requires the purchase of Software Assurance.  Multilingual User Interface (MUI) — The MUI function is only part of Windows Vista Enterprise. MUI enables a multinational company to build a single image for worldwide deployment with all required language interfaces.  Deployment tools — WinPE and Business Desktop Deployment functions are included at no additional charge, but organizations may use other technologies. 10
  • 11. 9/26/2007 1. Overview 2. Maturity Windows Vista 3. 4. Vista SA 5. MDOP Summary of Costs & Benefits 6. Office 7. Analysis Vista - 3-Year Costs & Benefits $1,200 Costs Costs & Benefts per PC $1,000 User Benefits (Indirect) $800 Other IT Benefits IT Labor $600 $806 $400 $200 $301 $59 $134 $- Costs Benefits Ann'l Benefits 3-Yr Benefits IT Labor $ 45 $ 134 Other IT Benefits $ 20 $ 59 User Benefits (Indirect) $ 269 $ 806 Total $ 333 $ 999 1. Overview 2. Maturity Windows Vista > Benefits > IT Labor 3. 4. Vista SA 5. MDOP TCO Savings Summary 6. Office 7. Analysis IT Labor TCO Comparison $700 On-site Support $600 $176 $500 $168 Help Desk TCO per PC $400 $189 $175 $300 Application Support $200 $156 $143 $100 PC Engineering / $111 $103 Management $- As-Is TCO Vista TCO As-Is Vista Vista TCO TCO Savings Savings % As-Is FTEs FTEs Savings PC Engineering / Management $ 111 $ 103 $ 9 8% 19.0 17.6 1.4 Application Support $ 156 $ 143 $ 13 8% 39.0 36.0 3.0 Help Desk $ 189 $ 175 $ 14 8% 26.0 24.2 1.8 On-site Support $ 176 $ 168 $ 9 5% 30.0 28.6 1.4 Total $ 632 $ 588 $ 45 7% 114.0 106.3 7.6 Gartner’s estimated IT labor savings due to Vista: also 7% (well managed organization) 11
  • 12. 9/26/2007 1. Overview 2. Maturity Windows Vista > Benefits > IT Labor 3. 4. Vista SA 5. MDOP TCO & FTEs by IT Labor Category 6. Office 7. Analysis IT Labor Comparison As-Is TCO Vista TCO As-Is FTEs Vista FTEs $200 45 39.0 $180 40 FTEs (Full Time Equivalents) $160 35 30.0 $140 36.0 26.0 30 TCO per PC $120 28.6 25 $100 19.0 24.2 20 $80 17.6 15 $60 $40 10 $20 5 $111 $103 $156 $143 $189 $175 $176 $168 $- 0 PC Engineering / Application Help Desk On-site Support Management Support 1. Overview 2. Maturity Windows Vista > Benefits > IT Labor 3. 4. Vista SA 5. MDOP 6. Office Key IT Labor Improvements 7. Analysis  PC Engineering/Mgmt  On-Site Support • PC Image Management • Avoid most re-imaging / • Security Incident Remediation reconfiguration • Data management, storage • System (OS-related) planning, backup and restore troubleshooting  Help Desk  Application support • System-related troubleshooting • Diagnostics & event • Data Communications/ Network forwarding 12
  • 13. 9/26/2007 1. Overview 2. Maturity Windows Vista > Benefits > IT Labor 3. 4. Vista SA 5. MDOP PC Management TCO 6. Office 7. Analysis Imaging formats, tools, offline patching; fewer PC Management TCO images As-Is Vista TCO ($/PC) $0 $5 $10 $15 $20 $25 PC HW / SW Evaluation PC Image Management User Admin & Provisioning Service hardening, IE Application Management Protected Mode/Anti- Software Deployment Phishing; UAC Security Assessment & Planning Security Patch Management Shadow File Copy Security Incident Remediation Data Mgmt, Backup & Restore Tools/GPO Management 3rd Level Support Diagnostics/repair; higher quality code 1. Overview 2. Maturity Windows Vista > Benefits > IT Labor 3. 4. Vista SA 5. MDOP Help Desk / On-Site Support TCO 6. Office 7. Analysis As-Is Vista Help Desk TCO TCO ($/PC) $0 $10 $20 $30 $40 $50 Higher quality code; Proprietary Applications diagnostics & repair; self-help (via UAC) Standard Desktop Software System-related Data Communications/Network Password Resets Network Diagnostics; Self-help Hardware (except printers) All Others Hardware Diagnostics As-Is Vista On-Site Support TCO TCO ($/PC) $0 $10 $20 $30 $40 $50 $60 Hardware diagnostics Hardware adds, moves and changes. PC hardware maintenance. Significant reduction in # of re- Re-imaging / reconfiguration images; non-destructive re- System (OS-related) troubleshooting imaging/automation PC deployment/configuration Application installation Application troubleshooting Other 13
  • 14. 9/26/2007 1. Overview 2. Maturity Windows Vista > Benefits 3. 4. Vista SA 5. MDOP Other IT Benefits 6. Office 7. Analysis Other Vista IT Benefits (Annual) $25.0 % of PCs not utilizing power management 30% Average time per day (hours) that power will be 14 $20.0 reduced for impacted PCs Benefit ($ per PC / Year) Power reduction during this time 80% $12 PC Power Avg. Annual Savings per PC $ 12 $15.0 Management $10.0 Avoidance of 3rd Party Software Costs $5.0 $10 $- Cost/PC Current / % of PCs Avoided/Yr Total Planned Enabling Features Imaging tools 100% $ 2.13 $ 2.13 Ghost Imaging tools Network access control 100% $ 5.56 $ 5.56 Cisco? NAP Total $ 7.69 1. Overview 2. Maturity Windows Vista > Benefits 3. 4. Vista SA 5. MDOP 6. Office User Labor (User TCO) savings based on Gartner 7. Analysis  Gartner estimate: $269 / user / year (9.5 hrs) • 11% reduction from $2536  Discounted (by Gartner) 25%  Key drivers • UAC – User Account Control • Internet Explorer 7 (IE7) • Shadow File Copy • Desktop Search • Fewer issues, easier resolution (e.g. Diagnostics/repair) 14
  • 15. 9/26/2007 1. Overview 2. Maturity Windows Vista > Implementation Costs 3. 4. Vista SA 5. MDOP Vista Upgrade Strategy Assumptions 6. Office 7. Analysis Vista Upgrade Strategy 50% 45% 40% In-Place 15% % of PCs 35% upgrades 30% 15% 25% 20% 5% 15% 30% Upgrade with hardware refresh 10% 20% 15% 5% 0% 0% 0% 0% 2007 2008 2009 2010 2011 2012  No incremental hardware costs due to Vista; hardware would be refreshed regardless of Vista  Timing of PC purchases will change (more in 2009 offset by less in 2010)  Approximately 30% upgraded in-place; 70% upgraded via hardware refresh 1. Overview 2. Maturity Windows Vista > Implementation Costs 3. 4. Vista SA 5. MDOP Cost Summary 6. Office 7. Analysis Vista Upgrade Costs $400 App Compat Costs (per PC) Implementation $140 $350 Costs $0 $1 Web-based App - Fix Cost $0 Vista Upgrade Costs ($ per PC) $120 $6 IT Training & $69 Web-based App - Testing $300 Help Desk Costs $28 $100 Cost $10 End-User Costs Configuration Script - Fix $24 Costs per PC $250 $80 Cost App Compat Configuration Script - $200 $60 Testing Cost $70 $125 Vista License Custom App - Fix Cost $40 $150 Custom App - Testing Cost Design, Engrg, & $20 $100 Mgmt $60 $20 ISV App - Upgrade/Patch $- Cost $50 Vista Upgrade ISV App - Testing Cost $61 $- Vista Upgrade Note: licensing costs are included only for in-place upgrades and do not include SA Automated deployment costs approx. $100/PC to support; currently manual deployment costs $300/PC 15
  • 16. 9/26/2007 1. Overview 2. Maturity Agenda 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis 1. Project Overview 2. Infrastructure Optimization Maturity (IOM) Model 3. Windows Vista 4. SA (Software Assurance) & Vista Enterprise Features 5. MDOP (Microsoft Desktop Optimization Pack) 6. Office 2007 & MOSS (SharePoint) 7. Financial Analysis 1. Overview 2. Maturity Software Assurance (SA) & Vista Enterprise Features 3. 4. Vista SA 5. MDOP Feature Overview 6. Office 7. Analysis Software Assurance (SA) Vista Enterprise Features • New Version Rights for Windows Client • OS Licenses for Virtual PC • Training Vouchers • Windows Bitlocker™ Drive • Employee Purchase Program Encryption • Home Use Program (HUP) • Subsystem for UNIX-Based • eLearning Applications (SUA) • Enterprise Source Licensing Program • Multilingual User Interface (MUI) • Extended Hotfix Support for • Remote Boot for Diskless Workstations Windows Client (contract fee waived) • Additional Premier Support Services • Windows Vista Enterprise  SA is required for Vista Enterprise features  SA is required to purchase MDOP  SA also enables upgrade rights (value is not quantified here) 16
  • 17. 9/26/2007 1. Overview 2. Maturity Software Assurance 3. 4. Vista SA 5. MDOP Software Assurance Benefits 6. Office 7. Analysis New Version Rights Desktop Deployment Planning Spread Payments Services Information Work Solution Services Extended Hotfix Support Windows® Fundamentals for Legacy PCs Windows® Vista Enterprise Training Vouchers 24x7 Problem Resolution Support eLearning TechNet Plus Home Use Program Cold Back Up for Disaster Recovery Employee Purchase Program Enterprise Source License Program 1. Overview 2. Maturity Vista Enterprise Features 3. 4. Vista SA 5. MDOP Vista Enterprise Features 6. Office 7. Analysis  Data Protection with Windows BitLocker™ Drive Encryption • Windows BitLocker Drive Encryption locks out unauthorized users, keeping them from accessing sensitive data and intellectual property. It achieves this by providing real-time encryption and decryption of all data stored on the hard disk. BitLocker Drive Encryption helps reduce the security risk if a computer is lost or stolen. It also helps reduce the risk of data being stolen when a computer is recycled or refurbished.  Four Instances of a Virtual Operating System • When your organization is using mission-critical applications, it can be costly to rewrite them so that they work with a new operating system. Virtualization technology is one way you can reduce the costs associated with upgrading your operating system. Virtualization enables you to run multiple operating systems on a single computer and switch between them as necessary. To use virtualization, you need a license for each virtual operating system, and these are typically charged separately. However, Windows Vista Enterprise includes the rights to four virtual operating systems for no additional cost. Now you can continue to run your applications in their current state on their original operating system while still taking advant age of the latest improvements and enhancements in Windows Vista Enterprise.  Subsystem for UNIX-Based Applications • Subsystem for UNIX-Based Applications is a Windows component that provides platform services for UNIX-based applications. This component makes it easier to integrate Windows and UNIX/Linux environments. By recompiling UNIX-based applications on Windows, Subsystem for UNIX-Based Applications helps you take advantage of in-house UNIX skills and overcome many barriers when you move your workloads to the Windows platform.  Worldwide Deployment with Multilingual User Interface • Multilingual User Interface enables you to configure a single worldwide image by including any user interface language that y our global business operations may need. Windows Vista Enterprise supports multiple language configurations on a desktop, and you can easily switch between them. A total of 35 languages are available.  Remote Boot for Diskless Workstations • A diskless workstation runs Windows but does not store the Windows operating system or data locally because it does not have a hard disk. When you use diskless workstations, you can store data, applications, and the operating system on centralized storage hardware such as a Storage Area Network (SAN) while still maintaining the local computing characteristics and experience of a personal computer. Running diskless PCs requires third-party technology in addition to the license provided with Windows Vista Enterprise. 17
  • 18. 9/26/2007 1. Overview 2. Maturity Software Assurance (SA) & Vista Enterprise Features 3. 4. Vista SA 5. MDOP Benefit Value 6. Office 7. Analysis Software Assurance Customer Customer Value Estimated Value per User per Year Training Vouchers $ 50,000 $ 4 Premier Support Services $ 50,000 $ 4 eLearning $ 144,000 $ 12 TOTAL $ 244,000 $ 20 Vista Enterprise Features Customer Customer Value Estimated Value per User per Year OS Licenses for VPC $ 48,000 $ 4 Windows Bitlocker™ Drive Encryption $ 300,000 $ 25 Subsystem for UNIX-Based Applications $ 39,224 $ 3 (SUA) Multilingual User Interface (MUI) $ - $ - TOTAL $ 387,224 $ 32 Total Annual Benefit $ 631,224 $ 53 1. Overview 2. Maturity Windows Vista Enterprise in SA 3. 4. Vista SA 5. MDOP 6. Office Potential Value - Gartner Perspective 7. Analysis COMPONENT Low Value High Value Notes Average Value Multilingual User Interface (MUI) $10 $130 (1) $70 BitLocker Encryption Functionality $75 $100 (2) $85 Virtual PC Express Functionality $70 $100 (2) $85 Subsystem for UNIX-Based $86 $110 (3) $98 Applications Total $241 $440 $341 Three-Year Cost of Windows SA $105 $135 $120 (1) $130 is based on a 15% uplift of Level A New Enterprise Agreement Pricing times three years. (2) Based on an average one-time cost for acquiring the same functionality via third-party software. (3) Based on prior pricing for Services for UNIX. source: Gartner (April 2006) 36 18
  • 19. 9/26/2007 1. Overview 2. Maturity Agenda 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis 1. Project Overview 2. Infrastructure Optimization Maturity (IOM) Model 3. Windows Vista 4. SA (Software Assurance) & Vista Enterprise Features 5. MDOP (Microsoft Desktop Optimization Pack) 6. Office 2007 & MOSS (SharePoint) 7. Financial Analysis 1. Overview 2. Maturity Vista Enterprise + MDOP 3. 4. Vista SA 5. MDOP Vista Enterprise plus the Microsoft Desktop Optimization Pack for Software Assurance 6. 7. Office Analysis (add-on) Accelerate desktop deployment and increase manageability Accelerating deployments and Increasing Manageability • Accelerate the different stages of OS and application deployment and management using application virtualization and streaming SoftGrid Application Virtualization • Translating software inventory into business intelligence Asset Inventory Services • Powerful tools to accelerate desktop repair Diagnostic & Recovery Toolset • Enhancing IT process through change management Advanced Group Policy Management • Transform applications into centrally managed services available Desktop Error Monitoring when and where needed and easily updated with software streaming Windows Vista Enterprise • Data Protection with enhanced Data Protection with Windows® BitLocker™ Drive Encryption Includes all the features of Windows Vista Business plus: • Application Compatibility Four Virtual Operating Systems • Licensing rights to 4 Virtual OS’es Windows BitLocker Drive Encryption • Subsystem for Unix-Based Applications (SUA) Multi-lingual User Interface (MUI) • Worldwide deployment with Multi-lingual User Interface Packs (MUI) Subsystem for Unix-Based Apps (SUA) Windows Vista Business Remote Boot for Diskless Workstations • Keep business PCs running smoothly • Powerful, more effective productivity • Connected with customers & partners, efficient for your business 38 19
  • 20. 9/26/2007 1. Overview 2. Maturity Microsoft Desktop Optimization Pack for Software Assurance 3. 4. Vista SA 5. MDOP MDOP Components 6. Office 7. Analysis Enables you to deploy software applications that are never installed to Microsoft SoftGrid minimize regression testing, yet follow users anywhere, on demand. It turns Application Windows applications into centrally managed virtual services that are Virtualization delivered to any desktop or laptop client worldwide. It can also be integrated and managed within Microsoft SMS. Reduces application management lifecycle TCO through advanced Microsoft Asset software inventory scanning and by translating inventory data for more than Inventory Service 430,000 titles into useful, admin-friendly information. The tool is an easily administered, Internet hosted service. Microsoft Advanced Helps IT take control of the desktop through effective change management Group Policy and roll-backs via GPOs and a robust role-based administration and Management delegation model. Allows you to quickly repair unbootable or locked-out systems, restore lost Microsoft Diagnostics data, remove malware from infected systems while the system is safely and Recovery Toolset offline using existing antivirus software, and diagnose system and network issues. Enables you to proactively manage problems with applications and system Microsoft System components that crash or cause live PCs to hang. This is an enterprise- Center Desktop Error ready, scalable, low-cost deployment solution for granular error filtering and Monitoring alerting. It identifies the impact, probable cause and resolution for failures—making desktops more stable and reliable. http://www.microsoft.com/windows/products/windowsvista/enterprise/mdopoverview.mspx 1. Overview MDOP – Microsoft Desktop Optimization Pack 2. 3. 4. Maturity Vista SA 5. MDOP Costs and Benefits 6. Office 7. Analysis MDOP - 3-Year Costs & Benefits $600 Costs Costs & Benefts per PC $500 User Benefits (Indirect) $400 $334 IT Labor $300 $200 $100 $235 $64 $- Costs Benefits Ann'l Benefits 3-Yr Benefits PC Engineering / $ 9 $ 28 Management Application Support $ 29 $ 88 Help Desk $ 14 $ 43 On-site Support $ 25 $ 75 User Benefits (Indirect) $ 111 $ 334 Total $ 190 $ 570 20
  • 21. 9/26/2007 1. Overview MDOP – Microsoft Desktop Optimization Pack 2. 3. 4. Maturity Vista SA 5. MDOP Benefits Summary 6. Office 7. Analysis IT Labor TCO Comparison $700 On-site Support $600 $176 $500 $168 Help Desk TCO per PC $142 $400 $189 $175 $300 $160 Application Support $200 $156 $143 $113 $100 PC Engineering / $111 $103 $93 Management $- As-Is TCO Vista TCO +MDOP MDOP IT Labor Savings per PC per Year Asset Adv Inv GP SoftGrid Svcs DART Mgmt DEM Total PC Engineering / Management $ 6.33 $ - $ 0.99 $2.16 $ - $ 9.48 Application Support $ 22.10 $ - $ 1.68 $ - $ 5.55 $ 29.32 Help Desk $ 12.43 $ - $ 1.22 $ - $ 0.81 $ 14.46 On-site Support $ 13.41 $ - $ - $ - $ 11.73 $ 25.14 Total $ 54.26 $ - $ 3.89 $2.16 $ 18.09 $ 78.40 1. Overview MDOP – Microsoft Desktop Optimization Pack 2. 3. 4. Maturity Vista SA 5. MDOP IT Labor Benefits 6. Office 7. Analysis As-Is PC Management TCO TCO ($/PC) Vista $0 $5 $10 $15 $20 $25 +MDOP PC HW / SW Evaluation PC Image Management User Admin & Provisioning Application Management Software Deployment Security Assessment & Planning Security Patch Management Security Incident Remediation Data Mgmt, Backup & Restore Tools/GPO Management 3rd Level Support 21
  • 22. 9/26/2007 1. Overview MDOP – Microsoft Desktop Optimization Pack 2. 3. 4. Maturity Vista SA 5. MDOP IT Labor Benefits 6. Office 7. Analysis As-Is Help Desk TCO TCO ($/PC) Vista $0 $10 $20 $30 $40 $50 +MDOP Proprietary Applications Standard Desktop Software System-related Data Communications/Network Password Resets Hardware (except printers) All Others As-Is On-Site Support TCO Vista TCO ($/PC) +MDOP $0 $10 $20 $30 $40 $50 $60 Hardware adds, moves and changes. PC hardware maintenance. Re-imaging / reconfiguration System (OS-related) troubleshooting PC deployment/configuration Application installation Application troubleshooting Other 1. Overview MDOP – Microsoft Desktop Optimization Pack 2. 3. 4. Maturity Vista SA 5. MDOP Costs 6. Office 7. Analysis MDOP Implementation Costs $45 $40 $35 User Labor Costs ($ per PC) $30 IT Labor $25 Software $20 $1 Hardware $39 $15 $15 $10 $5 $4 $2 $0 $0 $0 $- $1 $- $- $1 SoftGrid Asset Inv Svcs DART Adv. GP Mgmt SCDEM 3-Yr License Total Per PC Hardware $64,000 $5 Software $468,000 $39 IT Labor $225,696 $19 User Labor $6,112 $1 Total $763,808 $64 22
  • 23. 9/26/2007 1. Overview 2. Maturity Agenda 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis 1. Project Overview 2. Infrastructure Optimization Maturity (IOM) Model 3. Windows Vista 4. SA (Software Assurance) & Vista Enterprise Features 5. MDOP (Microsoft Desktop Optimization Pack) 6. Office 2007 & MOSS (SharePoint) 7. Financial Analysis 1. Overview 2. Maturity Office 2007 3. 4. Vista SA 5. MDOP Suites Comparison / Scope 6. Office 7. Analysis Extended collaboration and mobility Enable more efficient collaboration across geographic, organizational or network boundaries Ensure people get information they need when they need it, whether OneNote Groove online or offline Valuable for mobile workers, disperse teams, project managers, and people who work with customers/partners Comprehensive toolset for business productivity Most familiar suite for information work and collaboration Access Publisher InfoPath Communicator Streamline processes with electronic forms Powerful tools for managing and analyzing data Integrated Enterprise Content Management Integrated content management and workflow Protect documents with rights management Integrated Electronic Forms Integrated instant messaging and application sharing Create ―High-impact‖ content faster Information Rights & Policy Personal productivity Core content creation with streamlined user interface E-mail, Personal Information Management, basic collaboration Power- Developer extensibility Outlook Word Excel Point Project Scope 23
  • 24. 9/26/2007 1. Overview 2. Maturity Office 2007 3. 4. Vista SA 5. MDOP Office System Suites Comparison 6. Office 7. Analysis 1. Overview 2. Maturity Office 2007 3. 4. Vista SA 5. MDOP New or Significantly Improved Features 6. Office 7. Analysis Communicator PowerPoint Publisher InfoPath Outlook Access Excel Word Microsoft Office Professional Plus 2007 Feature Office Fluent™ User Interface Yes Yes Yes Yes Yes New Ecma Open XML file formats Yes Yes Yes Digital Signature support ^ Yes Yes Yes Windows Rights Management Services Yes Yes Yes Yes Yes integration ^ Information management policies Yes Yes Yes Yes Document Inspector Yes Yes Yes Office SharePoint Server integration Yes Yes Yes Yes Yes Yes Initiate workflow and review processes † Yes Yes Yes Find, use, and manage information more Yes Yes Yes Yes Yes Yes easily SmartArt™ Diagrams Yes Yes Yes Save files in PDF and XPS file formats* Yes Yes Yes Yes Yes Yes Office Themes Yes Yes Yes Yes Yes Improved Help and user assistance Yes Yes Yes Yes Yes Yes ^ Requires Windows Server 2003 with Windows Rights Management Services † Requires Microsoft Office SharePoint Server 2007 *You can save as a PDF or XPS file from a 2007 Microsoft Office system program only after you install an add-in. For more information, see Install and use a PDF or XPS add-in 24
  • 25. 9/26/2007 1. Overview 2. Maturity 2007 Office Servers 3. 4. Vista SA 5. MDOP 2007 Office Servers 6. Office 7. Analysis Project Scope Base CALs Additive CALs E-Forms services Collaboration portal + content management Spreadsheet publishing Document lifecycle capabilities and reporting Enterprise search enhancements Business data integration Publishing of InfoPath forms Editing and submitting via browser Centralized e-Forms catalog and lifecycle management Manage projects and programs Control resources and finances Time and status reporting Manage projects, programs and applications Align portfolios with business strategies Advanced portfolio analytics and optimization On-premise server with AD integration - Utility Server - Deploy, manage and integrate clients Relay Manager and Data Bridge No CAL Required 1. Overview 2. Maturity Microsoft Office SharePoint Server (MOSS) 2007 3. 4. 5. Vista SA MDOP Features (Includes Standard & Enterprise Version) 6. 7. Office Analysis BI Reporting & Data Document Management + Visualization, Reports, Messaging integration, KPIs/Dashboards Offline availability Business Intelligence Collaboration Enterprise Portal, Rich and Web Platform Site Directory, My Form front-ends, Sites, Social Business Services LOB actions, Networking, Enterprise Single Workspaces, Mgmt, Portal Forms Security, Storage, Privacy control Sign-On Topology, Site Model Content Search Management Advanced Doc Mgt + Enterprise scalability, Records Management, Contextual relevance, rich Web Content Mgt with People and Business Policies and Workflow data search 25
  • 26. 9/26/2007 1. Overview 2. Maturity Microsoft Office SharePoint Server (MOSS) 2007 3. 4. 5. Vista SA MDOP SharePoint Editions 6. Office 7. Analysis Project Scope 1. Overview 2. Maturity Microsoft Office SharePoint Server (MOSS) 2007 3. 4. Vista SA 5. MDOP Architecture 6. Office 7. Analysis Collaboration Content Mgt Portal Search BPM BI MySites Discussions Authoring Indexing RichWeb Forms Excel Services Targeting Calendars Approval Relevance Biz Data Catalog Report Center People Finding E-Mail Web Publishing Metadata Data in Lists KPIs Social Networking Presence Policy & Auditing Alerts LOB Actions Dashboards Privacy Project Mgt Rights Mgt Customizable UX Single Sign-On SQL RSAS Integ. Profiles Offline Retention BizTalk Integ. Data Con. Library Site Directory Multi-Lingual Staging Core Services Management Security Storage Topology Site Model APIs Delegation RightsRoles Repository Config. Mgmt. Rendering FieldsForms Provisioning Pluggable Auth. Metadata Farm Services Templates OM and SOAP Monitoring Per Item Versioning Feature Policy Navigation Events Staging Rights Trimming Backup Extranet Visual Blueprint Deployment Web Parts | Personalization | Master Pages | Provider Framework (Navigation, Security…) Database services Search services Workflow services Operating System Services 26
  • 27. 9/26/2007 1. Overview 2. Maturity Office & MOSS (Microsoft Office SharePoint Server) Costs 3. 4. Vista SA 5. MDOP Cost Summary 6. Office 7. Analysis Office & MOSS Costs $700 $600 IT Staff Training $500 User Training Costs per User $400 Application Testing & $300 Remediation $200 Software (3-year) $100 Hardware $- Office 2007 MOSS 2007 Total Per User MOSS Office 2007 MOSS 2007 Office 2007 2007 Design, Engineering, & Management $ 59,300 $ 182,066 $ 5 $ 15 3-Yr On-Going Support (incremental) $ - $ 176,400 $ - $ 15 Hardware $ - $ 195,000 $ - $ 16 Software (3-year) $ 5,758,344 $ 733,064 $ 480 $ 61 Application Testing & Remediation $ 30,026 $ - $ 3 $ - User Training $ 1,290,276 $ 232,061 $ 108 $ 19 IT Staff Training $ 44,385 $ 48,962 $ 4 $ 4 Total $ 7,182,332 $ 1,567,553 $ 599 $ 131 Note: licensing costs do not include SA 1. Overview 2. Maturity Business Benefits > Workshop 3. 4. Vista SA 5. MDOP 6. Office How We Estimated the Business Benefits 7. Analysis  Estimated allocation of time across 26 business activities (hrs / wk) • Information Workers (30%) • Structured Task Workers (70%)  Viewed product demonstrations  Productivity discussion • Discuss issues / opportunities • Estimated improvement in efficiency (%) due to Vista/Office/SharePoint  Calculate dollar value of the time saved  Discussed potential impact to other KPIs (key performance indicators) 27
  • 28. 9/26/2007 1. Overview 2. Maturity Business Benefits > 3. 4. Vista SA 5. MDOP Business Activity Time 6. Office 7. Analysis Time by Business Activity - Time by Business Activity - PC Summary Management 1.8 Availability & Reliability 45.0 1.6 40.0 0.1 System UI 1.4 0.1 Non-PC-Related 0.2 35.0 Hours per Week 1.2 Security & Privacy Activities Hours per Week 16.8 0.3 30.0 1.0 PC Systems 0.8 Mobility & Remote 25.0 0.4 22.8 Management 0.0 0.1 Connectivity 1.6 0.6 0.1 20.0 0.0 Performance 0.4 15.0 8.2 Document-Based 0.2 0.5 Collaboration 0.2 0.7 1.1 0.3 Support, Self-Help, & 10.0 0.0 Learning 12.5 Personal 5.0 10.5 Info Wrkr Task Wrkr Productivity 0.0 Info Wrkr Task Wrkr Time by Business Activity - Time by Business Activity - Collaboration Personal Productivity 9.0 14 8.0 0.8 7.0 1.2 Other 12 All Other PC-related Hours per Week Activities 6.0 10 1.2 User Application 5.0 Coordination / Project Hours per Week 6.9 Development Mgmt 8 4.0 Analysis (Excel) Workflow (document 7.9 3.0 6 4.9 routing) 0.2 1.0 Data & Information 2.0 4 Access/collection Document Collaboration 1.2 1.0 0.1 0.2 0.2 0.0 0.1 0.4 Document Creation 0.6 2 0.0 3.1 2.1 Info Wrkr Task Wrkr 0 Info Wrkr Task Wrkr 1. Overview 2. Maturity Business Benefits > Productivity 3. 4. Vista SA 5. MDOP Individual Productivity 6. Office 7. Analysis Time % Hrs-Mins / Wk Efficiency Time Saved Info Task Info Task Improve- Info Task Activity Wrkr Wrkr Wrkr Wrkr ment Wrkr Wrkr Personal Productivity 32% 30% 12.5 10.5 1.0 0.3 Document Creation 25% 20% 3.12 2.10 13% 0.54 0.25 Document general layout/set-up 5% 5% 0.16 0.11 10% 0.02 0.01 Formatting documents 15% 13% 0.47 0.27 35% 0.16 0.10 Searching for functionality "how do I…" 10% 5% 0.31 0.11 55% 0.17 0.06 Creating graphics 10% 6% 0.31 0.13 55% 0.17 0.07 Typing, thinking 55% 65% 1.72 1.37 1% 0.02 0.01 Data & Information Access/collection 10% 4% 1.25 0.42 14% 0.20 0.06 Internet browsing/viewing 50% 55% 0.62 0.23 5% 0.03 0.01 Searching for documents & folders 20% 15% 0.25 0.06 50% 0.12 0.03 Collecting/combining information 20% 20% 0.25 0.08 15% 0.04 0.01 Finding/accessing/combining data 10% 10% 0.12 0.04 5% 0.01 0.00 Analysis (Excel) 8% 1% 1.00 0.09 25% 0.25 0.02 Data analysis & reporting (Excel/Access- 100% 100% 1.00 0.09 25% 0.25 0.02 based) User Application Development 2% 0% 0.25 0.01 3% 0.01 0.00 Development time (macros, VBA, Access) 100% 100% 0.25 0.01 3% 0.01 0.00 All Other PC-related Activities 55% 75% 6.86 7.88 0% 0.00 0.00 Data entry into LOB-type systems 20% 40% 1.37 3.15 0% 0.00 0.00 Managing email - non-workflow-related 15% 10% 1.03 0.79 0% 0.00 0.00 Working with other applications 25% 30% 1.72 2.36 0% 0.00 0.00 Reading, thinking, etc. 40% 20% 2.75 1.58 0% 0.00 0.00 28
  • 29. 9/26/2007 1. Overview 2. Maturity Business Benefits > Productivity 3. 4. Vista SA 5. MDOP Collaboration 6. Office 7. Analysis Time % Hrs-Mins / Wk Efficiency Time Saved Info Task Info Task Improve- Info Task Activity Wrkr Wrkr Wrkr Wrkr ment Wrkr Wrkr Document-Based Collaboration 21% 3% 8.2 1.1 2.5 0.3 Document Collaboration 60% 60% 4.91 0.63 33% 1.62 0.21 Document collaboration (collaborative authoring, sharing, reviewing, debating, mark-up, change 60% 60% 2.95 0.38 35% 1.03 0.13 consolidation) Meetings (document-collab-focus) 35% 35% 1.72 0.22 25% 0.43 0.06 Document management 5% 5% 0.25 0.03 65% 0.16 0.02 Workflow (document routing) 15% 15% 1.23 0.16 28% 0.34 0.04 Workflow activities – paper-based (review, 50% 50% 0.61 0.08 5% 0.03 0.00 approval, routing, signature collection) Workflow activities - electronic 50% 50% 0.61 0.08 50% 0.31 0.04 Coordination / Project Mgmt 15% 15% 1.23 0.16 25% 0.30 0.04 Document-creation-intensive project coordination/management (issue tracking, task 70% 70% 0.86 0.11 35% 0.30 0.04 management, document status) Coordination of other business activities 30% 30% 0.37 0.05 0% 0.00 0.00 Other 10% 10% 0.82 0.11 33% 0.25 0.04 Reporting - Disseminating and managing 70% 90% 0.57 0.09 35% 0.20 0.03 documentation/reports Social networking (connecting people, sharing 30% 10% 0.25 0.01 20% 0.05 0.00 re-usable knowledge) 1. Overview 2. Maturity Business Benefits > Productivity 3. 4. Vista SA 5. MDOP Time Saved by Business Acitivity 6. Office 7. Analysis Information Worker Info Workers % As-Is To-Be Saved Savings Personal Productivity Document Creation 3.1 2.6 0.54 17% Data & Information Access/collection 1.2 1.0 0.20 16% Analysis (Excel) 1.0 0.7 0.25 25% User Application Development 0.2 0.2 0.01 3% All Other PC-related Activities 6.9 6.9 0.00 0% Total 12.5 11.5 1.00 8% Document-Based Collaboration Document Collaboration 4.9 3.3 1.62 33% Workflow (document routing) 1.2 0.9 0.34 28% Coordination / Project Mgmt 1.2 0.9 0.30 25% Other 0.8 0.6 0.25 31% Total 8.2 5.7 2.51 31% PC Systems Management Support, Self-Help, & Learning 0.5 0.5 0.07 12% Performance 0.4 0.3 0.04 11% Mobility & Remote Connectivity 0.3 0.2 0.04 15% Security & Privacy 0.2 0.2 0.05 24% System UI 0.1 0.1 0.01 10% Availability & Reliability 0.1 0.0 0.02 35% Total 1.6 1.3 0.23 15% Non-PC-Related Activities 16.8 16.8 0 0% Total 39.0 35.3 3.7 9.6% 29
  • 30. 9/26/2007 1. Overview 2. Maturity Business Benefits > Productivity 3. 4. Vista SA 5. MDOP Summary of Productivity Benefits 6. Office 7. Analysis Value of Time Saved / Yr Hrs Con- Saved / % version Ad- Hrs / Wk Wk Savings Value Factor justed By User Type Information Worker 39.0 3.7 9.6% $ 6,759 50% $3,379 Task Worker 35.0 0.8 2.2% $ 1,037 50% $ 519 Total / Average 36.2 1.7 4.6% $ 2,754 50% $1,377 By Enabling Technology Vista 36.2 0.2 0.6% $ 330 50% $ 165 Office 2007 36.2 0.7 1.9% $ 1,123 50% $ 561 SharePoint (MOSS) 2007 36.2 0.8 2.1% $ 1,301 50% $ 651 Total 36.2 1.7 4.6% $ 2,754 50% $1,377 1. Overview 2. Maturity Business Benefits > Productivity 3. 4. Vista SA 5. MDOP Information Workers 6. Office 7. Analysis Individual Productivity Comparison of time required to Time (Hours / Week) conduct business activities currently 0 1 2 3 4 5 (As-Is) and with the proposed solutions Document Creation 3.1 2.6 (To-Be) Data & Information 1.2 1.0 As-Is Access/collection To-Be Analysis (Excel) 1.0 0.7 User Application Development 0.2 0.2 All Other PC-related Activities 6.9 6.9 Collaboration PC System Management Time (Hours / Week) Time (Hours / Week) 0 1 2 3 4 5 0.0 0.1 0.2 0.3 0.4 0.5 0.6 Support, Self-Help, & Learning 0.5 4.9 0.5 Document Collaboration 3.3 Performance 0.4 0.3 1.2 As-Is As-Is Workflow (document routing) Mobility & Remote 0.3 0.9 To-Be 0.2 To-Be Connectivity Security & Privacy 0.2 1.2 0.2 Coordination / Project Mgmt 0.9 System UI 0.1 0.1 0.8 Other 0.1 0.6 Availability & Reliability 0.0 30
  • 31. 9/26/2007 1. Overview 2. Maturity Business Benefits > Productivity > Key Enabling Features 3. 4. Vista SA 5. MDOP Individual PC Productivity 6. Office 7. Analysis Activities Vista Office SharePoint Document  Document general layout/set-  Speech Recognition  Task panes  PowerPoint Slide creation up  Tablet PC enhancements  The Ribbon Office Fluent™ User Interface Libraries  Formatting documents  Enhanced ScreenTips  Searching for functionality  Galleries "how do I…"  Contextual Command Tabs  Creating graphics  SmartArt™ Diagrams, Charting  Typing, thinking  Save files in PDF and XPS file formats  Office Themes  Word Building Blocks  Live Preview  Improved Help and user assistance  Doc Compare  Document Inspector Data &  Internet browsing/viewing  Windows Sidebar  Research Library task pane (access to research, thesaurus,  Enterprise search Information  Searching for documents &  Virtual Folders translation) Access/collection folders  Enhanced Metadata/Tags  Search  Collecting/combining  Software Explorer  Data Binding / Live data connections (W) information  Indexed Distributed Search  Open XML Formats  Finding/accessing/combining  IE 7 - tabs, RSS, restore, scaling  Data Connection Library (E) data printing  InfoPath forms  Speech Recognition Analysis  Data analysis & reporting  Data Visualization Tools (E)  Access-SharePoint (Excel/Access-based)  Sorting options (E) integration  Rich visualization, Conditional formatting (E)  Access report design tools (Access)  Tracking Application Templates (Access)  Prebuilt database solutions (Access) User Application  Development time (macros,  Open XML Formats Development VBA, Access) All Other PC-  Data entry into LOB-type  Duet (SAP integration) related Activities systems  Managing email - non- workflow-related  Working with other applications  Reading, thinking, etc. 1. Overview 2. Maturity Business Benefits > Productivity > Key Enabling Features 3. 4. Vista SA 5. MDOP Communication / Collaboration 6. Office 7. Analysis Activities Vista Office SharePoint Document  Document collaboration (collaborative  Meeting Space  Markup, Compare &  Self-service provisioning Collaboration authoring, sharing, reviewing, debating, Merge, Revision  Document collaboration/libraries mark-up, change consolidation) Tracking, Send for  Lists  Meetings (document-collab-focus) Review  Check-in, check-out; Versioning  Document management  Office integration  Alerts  MetaData  MySite  Records management  PowerPoint Slide Libraries  Enterprise portal Workflow  Workflow activities – paper-based (review,  Tablet PC  InfoPath  Document Workflow (document approval, routing, signature collection) enhancements  Office workflow  Web Content Management routing)  Workflow activities - electronic integration  Business process forms Coordination /  Document-creation-intensive project  Issue tracking Project coordination/ management (issue tracking,  Surveys Management task management, document status)  Tasks  Coordination of other business activities  Presence  Discussion Boards  Meeting spaces Other  Reporting - Disseminating and managing  Excel integration documentation/reports  Business Data Catalog  Social networking (connecting people,  Social Networking (Wikis, Blogs, Profiles) sharing re-usable knowledge) 31
  • 32. 9/26/2007 1. Overview 2. Maturity Business Benefits > Productivity > Key Enabling Features 3. 4. Vista SA 5. MDOP PC Systems Management 6. Office 7. Analysis Activities Vista Office SharePoint Performance  Processor/HDD response time  Fast start-up, shut-down, sleep  PC start-up, shut-down, resume  ReadyBoost  SuperFetch (Smart Caching)  Policy-based quality of service for networking Availability &  Recovering from crashes/conflicts  Windows Diagnostics & Repair  Application and Document Reliability  Rework due to lost work  Higher Quality Code / Testing recovery, AutoRecover,  Device Mgmt - Safer driver verification Repair and Extract,  Reboot Free SW Installs/Updates Application Error Reporting, Safe Mode Security & Privacy  Security pre-cautions  User Account Protection  Restrict Permissions  Member management  Virus, adware and other security issues  Network Access Protection  Document inspection  Intrusion, unauthorized use, data loss  Hardening  Document encryption  IE 7 (Low Rights, Anti-phishing)  Windows Defender  Firewall improvements Mobility & Remote  Remote & wireless connectivity, Network  Single sync Connectivity issues  Improved Wireless Management  Laptop shut-down, start-up, wake/resume  Improved Power Management  Time managing/accessing files for off-line  Improved Tablet PC capabilities use  Network discovery & switching  Tablet PC capabilities Desktop Usability,  User Interface navigation  Navigation (Flip 3D, Start, Live Previews) Productivity, &  Change OS settings, preferences  Visuals - AERO, Compositor/Animations Efficiency  Tablet PC Enhancements  Search Support, Self-Help,  Support time (helpdesk)  Windows Diagnostics & Repair & Learning  Resolution lag time  Configuration (Imp Ctrl Panel, Help & Support  PC upgrade; OS re-install Center, Wizards)  Install SW, patches, peripherals, drivers  Improved Remote Assistance  Self-help - OS "how-to" questions; Peer  Improved self-help support  Indexed search  Supports future hw/sw/services 1. Overview 2. Maturity Business Benefits > Key Performance Indicators (KPIs) 3. 4. Vista SA 5. MDOP Potential Impact on Business KPIs 6. Office 7. Analysis Industry KPI Customer Values Percentile KPI Value World Business Objective KPI / Metric Laggard Class As-Is To-Be As-Is To-Be Key Enablers General Business Effectiveness Days to accumulate information, Decision-Making Speed / analyze, collaborate, decide, plan Reaction Time to Market 10.0 5.0 30% 40% 8.5 8.0 All personal productivity & collaboration (for collaboration-intensive Event/Opportunity decisions) % of desired information readily Search, MOSS, access integrated Information Availability 0.6 0.6 30% 35% 0.6 0.6 available throughout Office Single/trusted/authoritative source for % of analytical data with single Information Quality 0.3 0.8 30% 35% 0.4 0.5 documents and some data/reports will be trusted access point SharePoint; check-in/check-out; versioning Platform % of electronic content (shared Records Compliance documents, reports, web content, 0.3 1.0 30% 35% 0.5 0.5 MOSS document retention policies (centralized content control) email) that is controlled (retention, security, reuse, storage) centrally Time (days) to deliver applications; SoftGrid - avoid coexistance testing; avoid Application delivery agility 15.0 5.0 50% 70% 10.0 8.0 time to start delivery most manual installations User desktop experience SoftGrid, DEM, Vista reliability, productivity % of users that are highly satisfied 0.3 1.0 80% 85% 0.8 0.9 satisfaction application capabilities Service hardening, encryption, IE protected # of vulnerabilities (reduce attack Security 50.0 42.5 73% 78% 55.5 55.9 mode/anti-Phishing, UAP; Restrict surface) Permissions Specific Business Process Examples Months to complete analysis, Mergers & Acquisition workflows, due diligence, Document collaboration; workflow; individual 5.0 3.0 50% 60% 4.0 3.8 Analysis Speed regulatory approvals, legal docs, productivity etc. Project management % of document-intensive projects Single source for project documentation, 0.5 0.7 30% 35% 0.6 0.6 effectiveness that complete on-time / on-budget dashboards, reports (MOSS) Sales-based document Document collaboration; workflow; individual Time to respond to RFP 10.0 5.0 30% 35% 11.5 11.8 collaboration Efficiency productivity 32
  • 33. 9/26/2007 1. Overview 2. Maturity Agenda 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis 1. Project Overview 2. Infrastructure Optimization Maturity (IOM) Model 3. Windows Vista 4. SA (Software Assurance) & Vista Enterprise Features 5. MDOP (Microsoft Desktop Optimization Pack) 6. Office 2007 & MOSS (SharePoint) 7. Financial Analysis 1. Overview 2. Maturity Summary of Results > 3. 4. Vista SA 5. MDOP Costs Versus Benefits 6. Office 7. Analysis 3-Year Costs Versus Benefits  Infrastructure $4,000 • Vista $3,500 • SA Costs Costs & Benefits (per PC) $3,000 • MDOP User Productivity $2,500 Other IT Benefits  Productivity $2,000 IT Labor $3,636 • Office 2007 $1,500 • SharePoint $1,007 $1,000 (MOSS) $500 $335 $626 $729 $370 $- $31 $- Costs Benefits Costs Benefits Infrastructure Productivity Infrastructure Productivity Costs Benefits Costs Benefits IT Labor $ 4,434,160 $ - Other IT Benefits $ 4,018,014 $ 370,988 User Productivity $ 12,079,718 $ 43,627,762 Costs $ 7,509,095 $ 8,749,885 Total $ 7,509,095 $ 20,531,893 $ 8,749,885 $ 43,998,750 33
  • 34. 9/26/2007 1. Overview 2. Maturity Financial Analysis 3. 4. Vista SA 5. MDOP Summary of Costs and Benefits 6. Office 7. Analysis Infrastructure Direct Benefits Only All Benefits Productivity All Costs $ 602 $ 626 $ 729 $ 1,355 Benefits $ 704 $ 1,711 $ 3,667 $ 5,378 Net Benefits $ 103 $ 1,085 $ 2,937 $ 4,023 Payback Period 31 13 7 9 (months) Return on Investment 17% 173% 403% 297% (ROI)* Discount Rate 10% NPV $ 3,257 Internal Rate of Return 324% (IRR) 1. Overview 2. Maturity Financial Analysis 3. 4. Vista SA 5. MDOP Summary of Costs and Benefits 6. Office 7. Analysis Costs (3-Yr Total) Infrastructure Productivity Vista Business SA Features MDOP Office 2007 MOSS 2007 Total Infrastructure Productivity Hardware $ - $ - $ 5 $ - $ 16 $ 22 $ 5 $ 16 Software $ 60 $ 261 $ 39 $ 480 $ 61 $ 900 $ 359 $ 541 IT Labor $ 218 $ - $ 19 $ 11 $ 34 $ 282 $ 237 $ 45 User Labor $ 24 $ - $ 1 $ 108 $ 19 $ 151 $ 24 $ 127 Total $ 301 $ 261 $ 64 $ 599 $ 131 $ 1,355 $ 626 $ 729 Benefits (Annual) Vista Business SA Features MDOP Office 2007 MOSS 2007 Total Infrastructure Productivity IT Labor $ 45 $ - $ 78 $ - $ - $ 123 $ 123 $ - Other IT Benefits $ 59 $ 53 $ - $ 10 $ - $ 122 $ 112 $ 10 User Productivity $ 269 $ - $ 67 $ 561 $ 651 $ 1,547 $ 336 $ 1,212 Total $ 372 $ 53 $ 145 $ 572 $ 651 $ 1,793 $ 570 $ 1,222 Total 3-Year Costs vs. Benefits Vista Business SA Features MDOP Office 2007 MOSS 2007 Total Infrastructure Productivity Costs $ 301 $ 261 $ 64 $ 599 $ 131 $ 1,355 $ 626 $ 729 Benefits $ 1,117 $ 158 $ 436 $ 1,715 $ 1,952 $ 5,378 $ 1,711 $ 3,667 Net Benefits $ 816 $ (103) $ 372 $ 1,116 $ 1,821 $ 4,023 $ 1,085 $ 2,937 ROI 271% -39% 585% 186% 1394% 297% 173% 403% Licensing pricing is based on Select Agreement (piece-meal) not EA pricing Licensing pricing is only approximate “SA Features” does not include the value of Upgrade Rights 34
  • 35. 9/26/2007 1. Overview 2. Maturity Client Access Licenses 3. 4. Vista SA 5. MDOP CAL Suites Comparison 6. Office 7. Analysis SQL (optional for an additional Communication, Collaboration and charge) Compliance Office “Live” Server Presence and synchronous communications (IM) Security Subscription Suite Unified messaging and compliance Exchange Server Enterprise Edition Information rights management Windows Rights Management Services Client and server real time monitoring & updates Desktop Microsoft Operations Manager On-premise Web conferencing Office “Live” Enterprise Client, server and edge security Office SharePoint Server Web-based forms solutions Business data connectors Foundation for IT Infrastructure Windows Server Platform, group policy, identity, security Exchange Server Standard Edition E-mail Systems Management Server Systems management Office SharePoint Server Enterprise portal and search Team collaboration sites Enterprise content management Project Scope 1. Overview 2. Maturity Financial Analysis 3. 4. Vista SA 5. MDOP Comparison of Licensing Options 6. Office 7. Analysis  Average annual license Licensing Option Comparison cost over 6 years $400  Assumes licenses will be $350 purchased twice for the $300 "License Only" option Avg. Cost per PC per Year  Prices are only $250 approximate $200 $150 $100 $50 $- EA License Only (2x) License + SA Source of licensing data: Microsoft 35
  • 36. 9/26/2007 1. Overview 2. Maturity Analysis 3. 4. Vista SA 5. MDOP The Excel Workbook 6. Office 7. Analysis  Contains all inputs, assumptions, calculations, data sources, analysis, and results  No hidden formulas, etc.  Workbook inputs can be modified • Formulas/analysis are locked and cannot be modified 1. Overview 2. Maturity 3. Vista 4. SA 5. MDOP 6. Office 7. Analysis Thank You Andy Hall HCR - Hall Consulting & Research LLC Office: (412) 344-5103, Mobile: (412) 427-4106 ahall@hallcr.com, www.hallcr.com The information provided in this study is “as is” with the understanding that there are no representations or warranties of any kind either express or implied. Hall Consulting & Research LLC (HCR) and its suppliers disclaim all warranties including, but not limited to, implied warranties of merchantability or fitness for a particular purpose. HCR and its suppliers do not warrant or make any representations regarding the use, validity, accuracy or reliability of the tools or the results of the study. In no event shall HCR or its suppliers be liable for any damages, including those arising as a result of HCR or supplier negligence, whether those damages are direct, consequential, incidental, or special, flowing from your use of the results of the study or tools provided during the study, even if HCR or its suppliers has been advised of the possibility of such damages. 36

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