An organization’s ability to maintain and gain market share in a specific industry.
A competitive advantage exists when an organization is able to provide the customer a better value than the competition. For example, the ability to produce products at a lower price or of better quality can create a competitive advantage.
Overview of Needs Assessment 1. Gather data to identify needs. 2. Determine needs that can be met by training intervention. 3. Propose solutions. 4. Calculate potential cost of training interventions. 5. Choose the training. 6. Implement the training.
Problem Analysis Flow Chart: Determining If There Is a Need for Training No Training Options Yes No Yes Yes Employee does not know how to accomplish the task No Performance Discrepancy Describe the Performance 3. Provide feedback Is there a deficiency in knowledge, skill or attitude? Is the task accomplished often? 1. Conduct formal training 2. Conduct practice Cont … Employee does know how to accomplish the task Has the employee performed the task before?