Academic and early commercial adopters Some customer pull – interest Vendor-driven (lots of hype) We haven’t missed the boat, but need to act now to take leading role
Here, I’ve listed a few of the areas BiCs is looking into to achieve its vision. BiCS is looking at open systems (e.g. systems with standards-based interfaces, data and process, and semantic web technologies) to help with the systems integration task. Here we are working with standards bodies to validate and realise this approach. BiCS is looking at ways to reduce time-to-market and costs, for example, using MDA (increase system agility) & the open source software approach (lower costs) And, BiCS is learning from, working with and feeding into 21C and other mainstream BT projects.
The Web was designed to enable people to access documents stored on computers distributed across the globe. So it was designed for human-to-machine communication, rather than machine-to-machine interworking. Specifically, the free text nature of a web page makes it hard to automatically identify relevant information. HTML, the language of today’s web, specifies the layout of pages, it does not identify the meaning (semantics) of the information on the page. To take a simple example, HTML can specify that a given string should be displayed in bold font but cannot tell you that that string represents a product code. To take a specific example, we may wish to design an intelligent agent system which helps us select a new car, by visiting manufacturers’ web-sites, obtaining data, filtering on the basis of our stated preferences, and making comparisons. We will obviously want to know the price. However, every web-site will have price intermingled in the text in a haphazard way. We may be able to design software which is more-or-less successful in identifying the price information. But even if we can, it will never cope with the cost of extras etc. And other information, e.g. safety information, will be more complex still. In addition, the current web is difficult to search because of the lag of tagging. If we want a document written by John Davies we search for a document with the ‘John Davies’ string. But this may be about John Davies, written for John Davies, or may mention John Davies for any number of other reasons..
‘ We design, develop and manage IT systems for organisations around the world, helping them to address the challenges and realise the opportunities presented by the emergence of the digital networked economy.
What differentiates BT in this marketplace beyond our size, reach and network assets – which are considerable - is our unique expertise and insight into how networked IT can be used to help our customer’s address their strategic and operational issues on a global basis’
BT Group CTO - Research & Venturing BT Exact & BT LoBs Long Term Research Mobility ICT Network Transformation Improving Customer Experience CTO Research Centres Ventures • Business Support • Service Innovation • Partnership Mobility IT Futures Networks Pervasive ICT Foresight Intelligent Systems Asian Research Centre External Venturing IPR Licensing Sector Programme Security Broadband Broadband Applications
The primary objective of the IT Futures Research Centre is to carry out world class research that will generate Intellectual Property and identify new revenue opportunities for BT’s growing business in ICT.
The Centre brings together research experts in areas such as:
virtualised computing and storage infrastructures;
automated ICT service assurance;
architectures for next generation operational support systems;
business and customer analysis to support new products and services;
next generation semantic web technologies;
managing system integration complexity to ensure the delivery of customer solutions that are on time, on budget and meet customer requirements.
Analysis of Computer Estate (N/W, IT, Applications)
Automatic ICT Service Assurance to assess performance – Total Performance Knowledge Dashboard
ICT Root Cause Analysis
Dynamic SLA management
Negotiation and the illusion of choice
Vocabularies and translation
Automatic generation of policies – interaction with the computing fabric
Large Scale Distributed Storage Management
Business Process discovery and Performance
How did we get here? The adaptive enterprise Web services Business process management Grid deployment Mainframe Personal Internet Client server Service-centric management Horizontal architecture flexible, stable, supply matches demand Level of enterprise adaptability Silos of technology inflexible to change, over-provisioned Time
GRID will become mainstream 2007/08 Focus GRID technologies Key drivers Companies using GRID computing <1% 2% 5% 10% … BUT early opportunities are emerging NOW
To enable the migration towards architectures where desired services are created automatically as required, and integration provided automatically for the duration of the transaction
To support rapid Service Creation and hosting environments based on re-useable application and OSS capabilities, backed by integrated 24x7 operations and guaranteed QoS
To enhance integration of network-based, application-based, and content-based services with (Semantic) Web technologies
Identify SLA requirements at the Application / Service level of Abstraction
Key Research Challenge
Take a high level SLA and generate the SLA requirements for the constituents
SLA’s that straddle the Organizations, Business, Application, Middleware and end-to-end Networks
Architectures and Methodologies that support rapid, low cost service delivery
Service Discovery and Composition
Automating Network Based Integration Services
Managing ICT Services 21C ICT Management Architecture Real-Time ICT Service Assurance & Provisioning Billing for Complex ICT Services Requesting Application Datacentre Apps Branch Desktop CEO Desktop Policy Direction (Real Time) Policy Enforcement Policy Administration
Open Systems Realising best in class systems Reduced Time-to-Market & Cost 21C Architecture & Futures Customer IP PBX Order Partner Product Shipment Ordered Network Provider Create Config Partner IP PBX Delivered Customer IP PBX Auto Configures Service Provider Active Service Reported
“ an extension of the current web in which information is given well-defined meaning ” (Tim Berners-Lee)
making web-based information machine-understandable
Semantic knowledge management
Intelligent search, integration of multiple information sources
Automatic web service discovery and composition
“ I want a 10 day holiday in France starting next week sometime. Find me the cheapest hotels and flights and book taxis to and from the airports on my credit card.”
Faster, less costly next generation systems integration
via semantic description of components facilitating automatic integration
Semantic technology timeline enabling next generation ICT via rich descriptions Information integration & KM System interoperability 2000 2010 2005 2015 Semantic Intranet Virtual Organisations Semantic BPM Semantic Web Services Business integration Semantic Grid Pervasive Computing Ambient Intelligence Automatic service discovery and composition leading to faster, cheaper integration. 30% of all IT costs are on integration (Gartner) Solution specification at the business level: system integration as a result of BPM updates. “ Business processes inside the organization are generally not accessible to machine reasoning “ From business goal to ICT solution. Networked devices embedded in the environment: continuous and unobtrusive connectivity and services Service provider alliances to respond to particular market opportunities. The ability to create reliable and scalable VOs on demand in a dynamic, open and competitive environment Unified access to heterogeneous information sources. 43% of business resort to manual processes and/or new software when integrating data for reporting. Intelligent search. “ The only path to scalable interoperability of data, services, processes and devices”
Develop computer simulations to support strategy development.
Strategic business and customer analysis, in support of BT’s strategic plan and new products and services.
Socio-economic/ ethnographic studies of the impact and use of emerging ICT
Volumes Lead times The way we dynamically deploy our skill pools to deal with incoming volumes determines what we deliver to our customers People Create, adapt and apply computational economics, to address BT's business problems