Information Technology Management at Plantronics  Tom Gill, VP / CIO  May 22, 2008
Highlights <ul><ul><li>Plantronics Overview </li></ul></ul><ul><ul><ul><li>History </li></ul></ul></ul><ul><ul><ul><li>Mis...
Plantronics Evolution FY 1994: $132.3M Majority Contact Center FY2008: $856.3M Office From Specialty Headset Company to Le...
Mission: Enhance Communications and Entertainment <ul><ul><li>Sound </li></ul></ul><ul><ul><li>Style </li></ul></ul><ul><u...
Key Differentiator: World Class Sound <ul><ul><li>Expertise in analytical and psycho-acoustics </li></ul></ul><ul><ul><li>...
Key Differentiator: World Class Design Darrin Caddes VP Corporate Design
Key Differentiator: Simplicity Integrated solutions Plug and Play  Wireless VoIP Multipoint Technology & Quick Pair
Headset Growth Opportunities <ul><li>Industry Secular CAGR’s </li></ul><ul><ul><li>2-4% Contact Center </li></ul></ul><ul>...
The Big Opportunity: Office <ul><ul><li>Marketing to increase adoption </li></ul></ul><ul><ul><li>Upgrade existing users <...
Unified Communications is a Huge Opportunity Unified Communications is Expected to Increase Headset Adoption Source: IDC 2...
Premium Products for the Office Excellence in Style, Simplicity and Sound
An Emerging Opportunity: Home Office Professionals No wires. No hands. All business. Calisto Pro Series gives you the powe...
Collaborate Anywhere UC Headsets for All Work Settings Confidential Office work:   - Best voice fidelity  - Large wireless...
Mobile Bluetooth Headset Opportunity Units/Millions Stereo Bluetooth to grow to 20% of Units Source: Strategy Analytics, A...
Spring 2008 Bluetooth Product Line Explorer 370 Explorer 360 Explorer 220 Voyager 855 Voyager 520 “ Best in Bluetooth”  – ...
Consumer Audio Growth Opportunities <ul><li>Industry Secular CAGR’s </li></ul><ul><ul><li>10 - 14%: Docking Audio </li></u...
Emphasizing the Altec Audio Heritage Consumer Insights : Solving REAL needs Create Desire Through Design : Visible emphasi...
IM600 The Beginning of the Altec Lansing Portfolio Refresh Upgrader   Series XM3120 IM414 Wireless PT Series Sound Bar (2....
Corporate Objectives for FY09 & FY10 <ul><ul><li>Increase adoption of wireless headsets in the office through continued in...
IT is Positioned to Help Meet Corporate Goals!  <ul><ul><li>100+ employees in eight WW locations </li></ul></ul><ul><ul><u...
Project Management – A Key Competency  <ul><ul><li>Project Portfolio Management </li></ul></ul><ul><ul><ul><li>Increases b...
IT Project Stages  Complete  assessment of business justification,  feasibility, benefits, costs,  ROI, and risk Startup I...
Current Project Portfolio Summary 6 Close 34 Delivery 13 Initiate 62 Startup Project Count Stage
Current Project Portfolio - Examples  <ul><ul><li>Supply Chain Re-engineering and Optimization </li></ul></ul><ul><ul><ul>...
Key Roles – Business Applications  <ul><ul><li>Business Analysts – Configure business applications to optimize business pr...
Key Roles – Infrastructure Management  <ul><ul><li>System Administrators – Manage servers and storage platforms  </li></ul...
IT Roles – Emerging Competencies at Plantronics  <ul><ul><li>Require dedicated resources </li></ul></ul><ul><ul><li>Projec...
IT Solutions – Key Business Applications <ul><ul><li>Oracle E-Business Suite – Finance, HR, supply chain, HR, workflow ena...
IT Solutions – Key Infrastructure Technologies <ul><ul><li>LAN / WAN </li></ul></ul><ul><ul><ul><li>Masergy MPLS WAN </li>...
IT Solutions – Infrastructure Tools  <ul><ul><li>Enable more efficient use of human resources  </li></ul></ul><ul><ul><li>...
IT Challenges at Plantronics <ul><ul><li>Managing global teams / projects </li></ul></ul><ul><ul><li>Business led initiati...
IT Trends at Plantronics  <ul><ul><li>Migration to SaaS applications / Cloud Computing </li></ul></ul><ul><ul><li>Service ...
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  • Plantronics has built a world-class team of industrial designers that come from some of the world’s most prestigious brands including, BMW, Fiat, Nike, Nokia and Motorola. The Plantronics Design team is breaking new ground in headset and personal communication device design, ensuring that Plantronics products are comfortable, easy to use and gorgeous to the eye. The Plantronics Design team continues to set new standards in the industry for headset design and function. For example, the Plantronics Discovery 640 headset (pictured) won the prestigious iF global award in 2006 for its innovative design. To accommodate Plantronics’ growing design team and product work, in 2007 the company will open a new ID center at its headquarters in Santa Cruz, Calif. The Plantronics Design team is led by Darrin Caddes, vice president of Corporate Design. Prior to joining Plantronics, Darrin held senior design positions at some of the world’s most prestigious automotive and motorcycle brands including, Indian Motorcycle, BMW and Fiat. Unique Approach The importance of design is very evident in the personal communications and entertainment market as consumers demand products that effectively combine superior sound technology with the fashion standards of apparel, jewelry or eyewear – a delicate and complex challenge. Plantronics Design treats the human form as a canvas from which to begin the inspiration process. The team&apos;s expertise in human behavior and anatomy, ergonomics, color, proportion and complex surface development converge in the design of advanced products that look beautiful and become extensions of the body. By marrying the intricacies of sound innovation with the intimacy of personal fashion and comfort, Plantronics Design enables people to express their style preferences and individuality through headsets
  • Slides

    1. 1. Information Technology Management at Plantronics Tom Gill, VP / CIO May 22, 2008
    2. 2. Highlights <ul><ul><li>Plantronics Overview </li></ul></ul><ul><ul><ul><li>History </li></ul></ul></ul><ul><ul><ul><li>Mission / Differentiators </li></ul></ul></ul><ul><ul><ul><li>Growth Opportunities / Products </li></ul></ul></ul><ul><ul><li>IT at Plantronics </li></ul></ul><ul><ul><ul><li>Overview </li></ul></ul></ul><ul><ul><ul><li>Roles </li></ul></ul></ul><ul><ul><ul><li>Solutions </li></ul></ul></ul><ul><ul><ul><li>Challenges / Trends </li></ul></ul></ul><ul><ul><li>Q&A </li></ul></ul>
    3. 3. Plantronics Evolution FY 1994: $132.3M Majority Contact Center FY2008: $856.3M Office From Specialty Headset Company to Leader in Business and Consumer Audio Solutions Music 13% Mobile, PC, Other 24% Contact Center 29% OCC $520M $108.4M $207.9M Office 34%
    4. 4. Mission: Enhance Communications and Entertainment <ul><ul><li>Sound </li></ul></ul><ul><ul><li>Style </li></ul></ul><ul><ul><li>Simplicity </li></ul></ul>
    5. 5. Key Differentiator: World Class Sound <ul><ul><li>Expertise in analytical and psycho-acoustics </li></ul></ul><ul><ul><li>Expertise in human factors </li></ul></ul><ul><ul><li>Mission critical development for NASA, FAA, Military, 911, NYSE </li></ul></ul><ul><ul><li>Over 400 Patents </li></ul></ul><ul><ul><li>Continue strong R&D investments </li></ul></ul>Human Factors Sound Chamber Radio Frequency Lab
    6. 6. Key Differentiator: World Class Design Darrin Caddes VP Corporate Design
    7. 7. Key Differentiator: Simplicity Integrated solutions Plug and Play Wireless VoIP Multipoint Technology & Quick Pair
    8. 8. Headset Growth Opportunities <ul><li>Industry Secular CAGR’s </li></ul><ul><ul><li>2-4% Contact Center </li></ul></ul><ul><ul><li>10-12% Office </li></ul></ul><ul><ul><li>10-15% Mobile </li></ul></ul><ul><ul><li>~10% Computer & Gaming </li></ul></ul><ul><ul><li>2-4% Clarity </li></ul></ul><ul><ul><li>Overall 9-12% </li></ul></ul><ul><li>Growth rates vary with economy, pricing trends, replacement cycles, adoption rate, and employment levels </li></ul>Sources: Gartner, IDC, IDG, Strategy Analytics, NPD Intellect, GFK, Carnegie Research, Company estimates
    9. 9. The Big Opportunity: Office <ul><ul><li>Marketing to increase adoption </li></ul></ul><ul><ul><li>Upgrade existing users </li></ul></ul><ul><ul><li>Upgrade new users in faster cycle </li></ul></ul><ul><ul><li>Roll-out + introduction of office communications solutions </li></ul></ul><ul><ul><li>Telecommuters </li></ul></ul><ul><ul><li>New office work </li></ul></ul><ul><ul><ul><li>Unified communications </li></ul></ul></ul>Source: Company Research
    10. 10. Unified Communications is a Huge Opportunity Unified Communications is Expected to Increase Headset Adoption Source: IDC 2007 Report Billions WW UC Ecosystem Revenue: 38% CAGR through 2011
    11. 11. Premium Products for the Office Excellence in Style, Simplicity and Sound
    12. 12. An Emerging Opportunity: Home Office Professionals No wires. No hands. All business. Calisto Pro Series gives you the power to stay connected handsfree, anywhere you work. The DECT phone with integrated Bluetooth headset answers landline , VoIP and mobile calls.
    13. 13. Collaborate Anywhere UC Headsets for All Work Settings Confidential Office work: - Best voice fidelity - Large wireless range Hoteling: - Privacy - Portability - No desk phone Telework: - At home mobility - Multi-tasking work-life - Multiple devices at home On the go: - Portability of tools - External noise - PC + mobile device Headsets Designed for the Way You Work
    14. 14. Mobile Bluetooth Headset Opportunity Units/Millions Stereo Bluetooth to grow to 20% of Units Source: Strategy Analytics, August 2007 CAGR Forecast of ~15% through 2012
    15. 15. Spring 2008 Bluetooth Product Line Explorer 370 Explorer 360 Explorer 220 Voyager 855 Voyager 520 “ Best in Bluetooth” – CES Bluetooth SIG Editor’s Choice Water, dust & dirt resistant Discovery 925
    16. 16. Consumer Audio Growth Opportunities <ul><li>Industry Secular CAGR’s </li></ul><ul><ul><li>10 - 14%: Docking Audio </li></ul></ul><ul><ul><li>5-7%: PC Audio </li></ul></ul><ul><ul><li>~12%: Combined </li></ul></ul><ul><li>Also Pursuing Adjacent Markets </li></ul><ul><ul><li>MP3-enabled cell phones </li></ul></ul><ul><ul><li>Home Audio </li></ul></ul><ul><ul><li>Headphones </li></ul></ul>Sources: CES, IDC, Gartner, Apple, Company estimates
    17. 17. Emphasizing the Altec Audio Heritage Consumer Insights : Solving REAL needs Create Desire Through Design : Visible emphasis on audio performance Altec Sound Signature : Natural sound and fidelity 1) Research completed to understand changing consumer behavior in digital music; create products that intuitively respond without adding unneeded features and driving up cost 2) Design for the heart, because music is intensely emotional; reference Altec’s audio history; use ID to pull consumers; focus on fit and finish 3) Emphasizing 70-year heritage of sound; created credible sound signature Product, Design, and Sound Strategies
    18. 18. IM600 The Beginning of the Altec Lansing Portfolio Refresh Upgrader Series XM3120 IM414 Wireless PT Series Sound Bar (2.4 GHz) T612 iPhone Dock iPod Dock
    19. 19. Corporate Objectives for FY09 & FY10 <ul><ul><li>Increase adoption of wireless headsets in the office through continued investment in new products and marketing campaigns </li></ul></ul><ul><ul><li>Upgrade our existing customers with compelling product performance enhancements </li></ul></ul><ul><ul><li>Expand our market share and improve our profitability in Bluetooth mobile </li></ul></ul><ul><ul><li>Improve overall cost efficiency </li></ul></ul><ul><ul><li>Improve the product portfolio and turn around the profitability in our Altec Lansing division </li></ul></ul>
    20. 20. IT is Positioned to Help Meet Corporate Goals! <ul><ul><li>100+ employees in eight WW locations </li></ul></ul><ul><ul><ul><li>Key North America locations </li></ul></ul></ul><ul><ul><ul><ul><li>Corporate headquarters </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Mexico design center and factory </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Altec Lansing headquarters </li></ul></ul></ul></ul><ul><ul><ul><li>EMEA hub – Swindon, UK </li></ul></ul></ul><ul><ul><ul><li>APLA hub – Suzhou, China </li></ul></ul></ul><ul><ul><li>Emphasis on virtual teams and collaboration </li></ul></ul><ul><ul><ul><li>Distributed projects </li></ul></ul></ul><ul><ul><ul><li>Centers of excellence </li></ul></ul></ul><ul><ul><ul><li>Platform standards </li></ul></ul></ul><ul><ul><ul><li>Common processes – migrating to ITIL framework </li></ul></ul></ul>
    21. 21. Project Management – A Key Competency <ul><ul><li>Project Portfolio Management </li></ul></ul><ul><ul><ul><li>Increases business value of IT </li></ul></ul></ul><ul><ul><ul><li>Aligns projects with strategic business drivers </li></ul></ul></ul><ul><ul><ul><li>Requires ROI analysis and business case </li></ul></ul></ul><ul><ul><ul><li>Includes governance model with periodic reviews </li></ul></ul></ul><ul><ul><li>Project Management Framework </li></ul></ul><ul><ul><ul><li>Based on Prince2 </li></ul></ul></ul><ul><ul><ul><li>Emphasis on stage deliverables </li></ul></ul></ul><ul><ul><ul><li>Requires stage exit approvals by IT and business stakeholders </li></ul></ul></ul><ul><ul><ul><li>Consolidated using portfolio management tool that combines projects sites and includes management dashboard </li></ul></ul></ul>
    22. 22. IT Project Stages Complete assessment of business justification, feasibility, benefits, costs, ROI, and risk Startup Initiate Deliver Close Activities Deliverables Project Brief Project Site Stage Approval Prioritize project with others in the queue Assign IT Project Manager Define project roles and assign resources Develop the high level milestones Baseline Project Schedule Resource Assignments Project Risks Stage Approval Execute the delivery and testing of the work products agreed to during the previous stages Ensure effective communication and approval of user acceptance, IT change control, and support plans prior to implementation Project Release Plan Stage Approval Ensure that all project documentation is captured and published appropriately Close out the project Project Close Checklist Stage Approval
    23. 23. Current Project Portfolio Summary 6 Close 34 Delivery 13 Initiate 62 Startup Project Count Stage
    24. 24. Current Project Portfolio - Examples <ul><ul><li>Supply Chain Re-engineering and Optimization </li></ul></ul><ul><ul><ul><li>Demand Planning </li></ul></ul></ul><ul><ul><ul><li>Sales and Operations Planning </li></ul></ul></ul><ul><ul><ul><li>Global Order Promising </li></ul></ul></ul><ul><ul><ul><li>Advanced Planning </li></ul></ul></ul><ul><ul><li>Modular Messaging </li></ul></ul><ul><ul><li>Distribution Center Consolidation </li></ul></ul><ul><ul><li>Business Continuity Plan and Architecture Update </li></ul></ul>
    25. 25. Key Roles – Business Applications <ul><ul><li>Business Analysts – Configure business applications to optimize business processes </li></ul></ul><ul><ul><li>Application Developers – Design and develop applications, customizations and business intelligence solutions </li></ul></ul><ul><ul><li>Database Administrators – Support and optimize Oracle and MS SQL applications and databases </li></ul></ul><ul><ul><li>Project Managers – Coordinate activities and manage risk </li></ul></ul>
    26. 26. Key Roles – Infrastructure Management <ul><ul><li>System Administrators – Manage servers and storage platforms </li></ul></ul><ul><ul><li>Network Engineers – Manage wide area and local area networks </li></ul></ul><ul><ul><li>Telecom and Messaging Analysts – Manage unified communications infrastructure </li></ul></ul><ul><ul><li>Service Desk Agents – First line of support for applications and employee technology assets </li></ul></ul>
    27. 27. IT Roles – Emerging Competencies at Plantronics <ul><ul><li>Require dedicated resources </li></ul></ul><ul><ul><li>Project Management / PMO </li></ul></ul><ul><ul><li>Security </li></ul></ul><ul><ul><li>Compliance </li></ul></ul><ul><ul><li>Risk management and business continuity </li></ul></ul>
    28. 28. IT Solutions – Key Business Applications <ul><ul><li>Oracle E-Business Suite – Finance, HR, supply chain, HR, workflow enabled </li></ul></ul><ul><ul><li>Salesforce.com – Sales and customer care </li></ul></ul><ul><ul><li>MS Sharepoint Server – Team sites and corporate intranet </li></ul></ul><ul><ul><li>Business Intelligence </li></ul></ul><ul><ul><ul><li>Information Warehouse </li></ul></ul></ul><ul><ul><ul><li>Business Objects </li></ul></ul></ul><ul><ul><ul><li>Oracle Analytics </li></ul></ul></ul><ul><ul><ul><li>Hyperion Planning </li></ul></ul></ul><ul><ul><li>Plantronics.com </li></ul></ul>
    29. 29. IT Solutions – Key Infrastructure Technologies <ul><ul><li>LAN / WAN </li></ul></ul><ul><ul><ul><li>Masergy MPLS WAN </li></ul></ul></ul><ul><ul><ul><li>Cisco routers and switches and WiFi access points </li></ul></ul></ul><ul><ul><ul><li>Checkpoint firewalls and VPN </li></ul></ul></ul><ul><ul><ul><li>Riverbed WAN accelerators </li></ul></ul></ul><ul><ul><li>Unified Communication </li></ul></ul><ul><ul><ul><li>MS Exchange / Outlook </li></ul></ul></ul><ul><ul><ul><li>Microsoft Office Communicator (text, voice, video) </li></ul></ul></ul><ul><ul><ul><li>Avaya VoIP Servers and Modular Messaging </li></ul></ul></ul><ul><ul><ul><li>MS Live Meeting </li></ul></ul></ul><ul><ul><li>Windows and Sun Solaris Servers </li></ul></ul><ul><ul><li>EMC Storage Area Networks </li></ul></ul><ul><ul><li>Mobility devices (Window Mobile, Blackberry, smartphones, wireless notebooks) </li></ul></ul>
    30. 30. IT Solutions – Infrastructure Tools <ul><ul><li>Enable more efficient use of human resources </li></ul></ul><ul><ul><li>Device configuration – ensures consistency </li></ul></ul><ul><ul><li>Virtualization (VMWare) </li></ul></ul><ul><ul><ul><li>Faster deployment </li></ul></ul></ul><ul><ul><ul><li>Less is more </li></ul></ul></ul><ul><ul><ul><li>Green! </li></ul></ul></ul><ul><ul><li>Remote support – in office, on the road and teleworkers </li></ul></ul><ul><ul><li>Monitoring tools </li></ul></ul><ul><ul><ul><li>Network </li></ul></ul></ul><ul><ul><ul><li>Servers </li></ul></ul></ul><ul><ul><ul><li>Applications </li></ul></ul></ul><ul><ul><ul><li>Database extrusion </li></ul></ul></ul>
    31. 31. IT Challenges at Plantronics <ul><ul><li>Managing global teams / projects </li></ul></ul><ul><ul><li>Business led initiatives </li></ul></ul><ul><ul><li>Change management </li></ul></ul><ul><ul><ul><li>Within IT </li></ul></ul></ul><ul><ul><ul><li>Business impact </li></ul></ul></ul><ul><ul><li>Process maturity </li></ul></ul><ul><ul><li>People! </li></ul></ul>
    32. 32. IT Trends at Plantronics <ul><ul><li>Migration to SaaS applications / Cloud Computing </li></ul></ul><ul><ul><li>Service Oriented Architecture (SOA) </li></ul></ul><ul><ul><li>Teleworking </li></ul></ul><ul><ul><li>Less is more </li></ul></ul>
    33. 33. Q&A
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