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project-plan-itsd.doc

  1. 1. ITSD Project Plan for Go2WorkSource.com Development Version 7.0
  2. 2. Table of Contents Project Statement ........................................................................................................................................2 Project Scope ........................................................................................................................................2 Project Goal ...........................................................................................................................................2 Project Organization......................................................................................................................................3 Project Roles..........................................................................................................................................3 Authorizing Environment.........................................................................................................................4 Project Details...............................................................................................................................................6 Project Assumptions...............................................................................................................................6 Project Constraints..................................................................................................................................8 Project Impacts.......................................................................................................................................8 Critical Success Factors..........................................................................................................................8 Acquisition Requirements........................................................................................................................9 Work Plan...................................................................................................................................................10 Milestones............................................................................................................................................10 Development Effort...............................................................................................................................10 Development required activities prior to implementation..........................................................................11 Development testing effort focus............................................................................................................11 Resource Requirements..............................................................................................................................12 Facilities Requirements.........................................................................................................................12 Management Controls.................................................................................................................................12 Risk Mitigation......................................................................................................................................12 Change Management ...........................................................................................................................12 Development and Business Meeting Schedule.......................................................................................12 Issue Management...............................................................................................................................13 Appendix A..........................................................................................................................................14
  3. 3. Plan Overview Project Statement Project Scope The version 7.0 scope is to: • Increase customer satisfaction by improving usability and responding to customer requests; • Improve the web site’s competitive position by designing, developing and implementing a state of the art web presence meeting or exceeding the industry standard recruitment web site feature sets • Increase efficiency and accountability for staff-mediated Pending List transactions and Central Office administrative functions (Admin Tool). • Complete an infrastructure upgrade (both hardware and software) • defined as the GO2WORKSOURCE.COM application Project Goal “The primary goal of the WorkSource Washington web site is to support Washington State employers and job seekers in need of labor exchange services by providing self service access to the WorkSource service delivery system. To achieve this goal, the following objectives have been adopted as guidelines for the Version 7 enhancements: 1. Introduce new features and expand current functionality • Enhance employer and seeker account management features • Provide job and resume saved searches and scouts • Enhance the user interface for improved content and usability • Provide multiple language translation for all content, navigation, resumes and jobs 2. Enhance Pending List and Administration utilities for increased efficiency • Enhance WorkSource Operations staff “Pending List” task by automating routine processes and enhancing their capabilities to support the public. 3. Increase integration of WorkSource with WorkForce Explorer, America’s Job Bank, and Career OneStop”
  4. 4. 4. Provide a stable and state of the art website. • Upgrade to .NET Enterprise • Renovate the architectural design of the SQL Server database to support the new technologies of .NET • Ensure that personal data security is enforced. • Improve Central Office staff control over static web page data • Establish a methodology to library archived data 5. Improve the WorkSource/SKIES interface 6. Improve the alert and notification processes for the various environments. 7. Reduce maintenance costs Project Organization Project Roles
  5. 5. Authorizing Environment The following resources are intricately involved with the success of the version 7.0 project. Business Input Employment & Training Division Peggy Zimmerman WorkSource Operations Division Deanna Bures and Ron Byington ITSD Julie LeClair and Bob Miller UI Division Barbara Flaherty DIS Cammy Webster Field representatives: Puget Sound Region Paul Christopherson SouthWest Region Gary Plendl Cascade East Region Kathy Mertes West Region Tammy ONeal Technical input DIS EBS Windows Support DIS Team DIS has an internal requirement to rebuild the servers if we use their “Full Meal Deal” room. IT Architecture team TBD Possible host for website
  6. 6. Technical input IT Infrastructure team Gary Mortenson Negotiate temporary arrangements of servers Production Control team Mark Bogaard Security Accounts for FTP connection Data Warehouse Reporting Julie LeClair team Coordinate understanding of data interface UI Tax Systems Sam Simpson & Daryl Wright Scheduled Export of employer data to ftp file Integrated System Dev & Web Hal Greenbaum and Jim Job Admin Fortress mappings Special Projects & Strategic Rick Sandler Planning Budgetary counsel LMEA Greg Weeks WorkForce Explorer data WorkSource Office Directory Dong Zhang, Xpand Corp (703)742-0900 Web service provider for the 3rd party Offices data SKIES Reporting Team Julie LeClair Ensure common understanding of new handling of seeker accounts.
  7. 7. xxxxxx Project Details Project Assumptions Two contract Developers One FTE Developer Two FTE Business Analyst / Testers One FTE Project Manager Dedicated staff (listed above) remains in their current roles No new service requests into version 6.8 adding functionality. Project Oversight Committee (POC) has final approval on all changes to scope and schedule. Change Orders are all subject to the change control process Built into the schedule the following: • Peer reviews • Code Reviews • Test plan reviews The following teams are requiring two weeks notice: Availability of ESD Networking and Facilities staff as needed.
  8. 8. Project Assumptions Availability for communications and coordination with the following teams / groups: IT Architecture – Possible hosting of web site IT Infrastructure team – temporary housing of servers Mercury LoadRunner developer -- expertise Production Control – Security accounts for FTP of mainframe data UI Tax Systems – Text file generation of Employer data Special Projects & Strategic Planning – Budgetary control and assistance Integrated System Development & Web Administration – support from Access.WA.GOV Workforce Investment Act / Workforce Development Area – Offices data webservice provided by third party LMEA – Job & pay information data provider DIS – Continued support of servers A new Service Level Agreement with DIS for hosting/support fees of the application and web servers. Normal availability of DIS support. New hardware is functional. IBM Replacement parts will be on site within four hours of notification. (Review of terms is suggested) Performance and stress testing tools are available. Little to no production incidents. LoadRunner scripts developed by Business Analysts Performance testing coordinated with LAN group Stress Testing should be coordinated with LAN group at least 2.5 months before. 
  9. 9. Project Constraints Any planned production environment changes will only occur during specified non-business hour maintenance windows. Every effort will be made to have changes occur between 8 pm to 12 am Saturday or Sunday. Other options for maintenance will be weekdays from midnight to 3 am. Coordinating 7.0 changes with the SKIES development efforts. Project Impacts  SKIES -- Code and design changes to SKIES may affect 7.0 scope and design particularly in the interface, Employer and Job order components. The Data Warehouse reporting system – new concepts for handling seekers with multiple resumes may affect the total number of new seekers count. UI Employer Tax flat file – New code development and scheduled job to gather Employer Data (required for automatic approval process) WorkSource Operations – Communication of improved Pending list process changes – training may be required Fortress 2 – new IP mapping changes Development Network Infrastructure – temporary housing for WorkSource servers during development Critical Success Factors Management of clearly defined and documented change control process. Effective coordination between all affected business and ITSD units Active risk management A sound, methodical approach to design, tuning, testing and documentation Effective and timely coordination with SKIES.
  10. 10. Acquisition Requirements Hardware – Already purchased two IBM servers
  11. 11. Work Plan Milestones Development Effort All documentation versions will be saved using SourceSafe software. A published version with read access will be found on Resource2WorkSource Website7.0 Documentation. Stakeholders sign off the vision and scope document. Milestone is to have documentation approved and signed off by interested parties. Documentation List: 70_Project_Plan.doc Version 70 Func Spec Jobs change_control_process.doc (T) Version 70 Functional Spec Employers changeMatrix.doc (T) Version 70 Functional Spec GenericApp Data Retention Policy Version 70 Functional Spec MsgSpec Graphical User Interface Requirements Version 70 Functional Spec Seeker Development Issue Log Version 7.0 Reports Risk Management WorkSource Use Agreement SYSTRANLinks Executive Summary WorkSource Interface Technical Requirements VERSION 7.0 Business Requirements Final 6-12-03 Specifications Conversion Plan Development Status Report Implementation plan Use Cases Version 70 Func Spec Admin Hardware setup and configuration documentation Technical Specifications Project plan drafted with estimated plan dates – baseline – updates as necessary Start of the coding effort.
  12. 12. Development Effort Dev Interface data documentation walk through Test Plan documentation walk through Conversion plan walkthrough Development code complete – Version 7.0 Bronze Documentation of setup configurations – DIS to review with development team. Conversion plan executed Implementation plan walkthrough Testing complete – Version 7.0 Silver Version 7.0 Golden Implementation plan executed Development required activities prior to implementation Production environment will be developed and tested based upon current user levels factoring in a growth rate of 15% per year for 3 years (45% total). See Appendix A for complete details. Performance testing scenarios will be developed and executed to establish baseline measurements against the existing application (6.8) and used later to assure performance requirements are met. Production system performance testing results will document system performance at or better than current performance levels as defined by baseline. Current alert and notification processes will be documented and utilized. All production setups, procedures and processes will be documented. Development testing effort focus Optimizing hardware and software configurations Ensuring database integrity and security Ensuring data integrity throughout conversion process and new functionalities
  13. 13. Successful failover and recovery processes -- Recovery to include the web application and administrative data Website performance and stress testing Resource Requirements Facilities Requirements IBM hardware must have the following requirements met:  Proper electrical access for each type of component.  Guaranteed electrical redundancy.  Guaranteed network redundancy.  Physical space to accommodate all components in a secure environment.  SSL certificate (to protect seeker personal data) Management Controls Risk Mitigation TBD – Business Analysts to insert here Change Management TBD– Business Analysts to insert here Development and Business Meeting Schedule Biweekly team meetings will occur between development and business during development to provide status updates and coordinate upcoming events. – Business Analysts to insert here schedule TBD
  14. 14. Issue Management TBD– Business Analysts to insert here
  15. 15. Appendix A Assume a 15% growth rate per year (45% for 3 years): Go2WorkSource Usage January 2004 Total User Sessions 421,326 Employer User Sessions 9,037 Job Searches 1,318,999 Resume Searches 6,827 Job Applications 118,724 Referrals Requested 37,886 Administration WS Jobs Coded 2,612 WS Resumes Rejected 1,045 WS Job Orders Rejected 7 WS Employers Rejected 35 AJB Employers Rejected 15 New WS Employer Registrations 369 New AJB Employer Registrations 64 WS Help Desk Calls 179 Feedback Submittals 255 Feedback Replies 255 Pending List Referrals Approved 22,254 Pending List Referrals Rejected 13,486 Holdings New WS Jobs 2,312 New AJB Jobs 9,207 New SKIES Jobs 1,858 Total Active WS Jobs 2,634 Total Active AJB Jobs 7,554 Total Active SKIES Jobs 1,565 Total Unsuppressed Jobs 10,188 Total Jobs 11,753 New WS Resumes 8,609 Total Active WS Resumes 57,613 WS Employers Posting Jobs 1,030 Total WS Employers 11,931 New WS Seeker Registrations 8,297 Total WS Seekers Registered 52,977 User Sessions - General Site Map 4,626 WorkSource Offices 12,081 Use Agreement 675 Data Sharing Notice 237 User Sessions - Job Seeker Average Seeker Session Time 5:06 Contact Us 2,891 Help 1,797

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