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Project Management and Business Analysis 2010 Catalog Update
 

Project Management and Business Analysis 2010 Catalog Update

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    Project Management and Business Analysis 2010 Catalog Update Project Management and Business Analysis 2010 Catalog Update Presentation Transcript

    • 2010 Project Management & Business Analysis Includes Open Enrollment, On-Site, Online, and Customized Training NEW Project Management and Business Analysis Certificate Programs Courses Training to Prepare for and Maintain Professional Certifications for 2010! Organizational and Individual Maturity Assessments Publications, Templates, and PMP® Study Aids ISA’s Business of the Year The Association of Learning Providers
    • Do You and Your Organization Have the Project Management & Business Analysis Capabilities Needed for Success? Have you been challenged with a project in which the scope Are you delivering projects only to find they don’t meet the continually changes? organization’s needs? ■ YES ■ NO ■ YES ■ NO Have you had difficulty developing, managing, and delivering Have you missed project deadlines and been unable to clearly detailed requirements? understand why? ■ YES ■ NO ■ YES ■ NO Have you been asked to integrate business analysis practices Have you been looking for a more effective tool to measure project within your overall project life cycle? cost and schedule performance? ■ YES ■ NO ■ YES ■ NO Are you looking for a way to document user requirements in order Have you worked projects on which you were unable to anticipate to establish the scope of the solution? what would go wrong? ■ YES ■ NO ■ YES ■ NO Do you have an answer when asked to quantify business case Have you been assigned to manage multiple projects with benefits and costs? competing time demands and had trouble meeting the needs of each project? ■ YES ■ NO ■ YES ■ NO If you answered “YES” to ANY of these questions, If you answered “YES” to ANY of these questions, see page 2 to learn how you can develop your see page 22 to learn how you can build your Project Management knowledge and skills. Business Analysis knowledge and skills. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • Management Concepts Project Management & Business Analysis Offerings Learn…Apply…Succeed. participants and the convenience of training as a team PUBLICATIONS to enrich the learning experience. Management Concepts delivers flexible, integrated Designed to further enhance your performance, we project management and business analysis products and offer a full suite of resources including project Certificate Programs services that provide individuals with the fundamental management tools and templates, PMP® exam skills and best practices needed to manage successful We offer three certificate programs that increase job preparation products, and books. projects and deliver value to their organizations. effectiveness — the Associate Project Management Certificate, Master’s Certificate in Project Management, and the Business Analysis Certificate. Completing a TRAINING certificate program, or implementing a certificate Open Enrollment program for your organization, demonstrates a TABLE OF CONTENTS commitment to increasing your knowledge and skills Our instructional designers and subject matter experts or those of your staff. collaborate to develop high impact, practical, and PROJECT MANAGEMENT leading-edge offerings, along with the practical, Project Management Course Calendar................3 Online Project Management Certificate Programs.......4-5 real-world experience of our facilitators. The online versions of our popular classroom-based Project Management Courses ........................6-21 As a PMI® Charter Global Registered Education courses allow individuals to complete training from their computer while providing virtual, asynchronous B U S I N E S S A N A LY S I S Provider (REP), our project management curriculum maps to A Guide to the Project Management Body of interaction with an experienced facilitator and their Business Analysis Course Calendar...................23 Knowledge (PMBOK® Guide). As a Founding Industry peers. We help you learn from anywhere in the world! Business Analysis Certificate Program...............24 Sponsor of the International Institute of Business Business Analysis Courses.........................25-29 Analysis (IIBA), and a Charter Endorsed Education CUSTOM LEARNING & PROFESSIONAL SERVICES & FAC-P/PM Provider (EEP™), our business analysis curriculum is consistent with the Business Analysis Body of DEVELOPMENT SERVICES Professional Services..................................30-31 Knowledge® (BABOK® Guide). We can create custom courses and programs to meet FAC-P/PM..........................................................32 your content and scheduling needs. Including your PROFESSIONAL SKILLS Many of our courses have been recommended for organization-specific information makes the learning college credit by the American Council on Education experience even more dynamic, enabling participants Professional Skills Courses...........................34-35 (ACE) and all carry Continuing Professional Education to be more effective on the job. Refer to page 30 to OTHER OFFERINGS AND INFORMATION credits (CPEs), Professional Development Units (PDUs), learn more about how we work with you. and/or Continuing Development Units (CDUs). Publications..................................................36-40 Other Offerings from Management Concepts ...41 Refer to each course description for information about PROFESSIONAL SERVICES Continuing Education and Professional college credit, CPE credit, PDUs, and CDUs. We believe that training must extend beyond the Certification Training....................................42 classroom in order for projects to be truly impacted. Registration Information ...................................43 Client On-Site That is why we offer a host of services and tools, from About Management Concepts...........................44 assessments to project planning, that support the Index..................................................................45 If our public offerings are not convenient or if you have a team to train, we will bring our services to you. application of classroom learning to the workplace and Take advantage of savings on travel costs for your verify the integrity of your projects. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 1
    • PROJECT MANAGEMENT Project Management Meet Your Organization’s Goals with Successful Projects Whether you’re an aspiring or experienced project manager, continuous learning is essential to help you stay ahead of the curve. Our courses sharpen your project management capabilities by empowering you with critical planning, communication, and leadership skills. BUSINESS ANALYSIS Discover essential tools and practices for managing projects of all sizes and complexities, as well as the latest principles and methods emerging in the industry. COURSES Project Management Principles .....................................6 Managing Stakeholder Expectations and Project Management Principles ONLINE ......................6 Relationships NEW! ..............................................18 Managing IT Projects ....................................................7 Troubled Project Triage: Assessing Leadership and Communication Skills for and Recovering Challenged Projects NEW! .........18 PROFESSIONAL SERVICES Project Managers ......................................................8 Mission Driven Project Management: Leadership and Communication Skills for From Strategy to Action NEW! .............................19 Project Managers ONLINE .......................................8 Establishing a Project Management & FAC-P/PM Mastering Project Requirements....................................9 Culture NEW! ONSITE ONLY ...............................19 Defining and Managing IT Project Requirements .........9 Leading and Managing Project Risk Management............................................10 High-Performing Project Teams NEW! .................20 IT Project Risk Management .......................................10 Dynamic Project Teams: Contributing Managing Multiple Projects with Virtual Teams .........11 to Project Success NEW! ..................................20 Managing Complex Projects .......................................11 Strategic Resource Management: Managing Scope, Schedule, and Cost .........................12 Aligning Resources with Projects NEW! ...............21 Project Cost Estimating...............................................12 Managing Government Projects: Unique Aspects PROFESSIONAL SKILLS PMP® Exam Express: Certification Preparation...........13 of the Federal Environment COMING SOON ..........21 Making Decisions Using Earned Value .......................13 Facilitated Project Planning: Managing Project Quality............................................14 Flawless Project Launch COMING SOON ................21 Project Procurement Management ..............................14 Microsoft® Project 2003 ..............................................15 Microsoft® Project 2007 NEW! ..................................15 OTHER OFFERINGS Project Management Simulation .................................16 Business Analysis ........................................................22 Project Management Application Workshop ..............16 Professional Services ...................................................30 Advanced Techniques for FAC-P/PM ...................................................................32 Enterprise Project Management .............................17 Professional Skills........................................................33 Capital Asset Planning with Exhibits 53 and 300 ......17 Publications.................................................................36 OTHER OFFERINGS AND INFORMATION For the most up-to-date course informtation, please visit www.managementconcepts.com/pm. K E Y: Course includes computer use Accessible by Washington, DC Metro 2 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • 2010 PROJECT MANAGEMENT All courses, except those designated below, will be held in Washington, DC. Our Washington, DC classes are conveniently accessible by Metro. COURSE NAME JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER Advanced Techniques for Enterprise May 17-19 Sep. 13-15 V Project Management Capital Asset Planning Feb. 24-26 Mar. 24-26 V Apr. 26-28 Jun. 7-9 V Aug. 4-6 with Exhibits 53 and 300 Defining and Managing IT Project Mar. 1-3 Jul. 7-9 Dec. 8-10 V Requirements Dynamic Project Teams: Please visit www.managementconcepts.com/pm for course dates and locations. Contributing to Project Success Establishing a Project Management Culture Onsite only BUSINESS ANALYSIS Facilitated Project Planning Please visit www.managementconcepts.com/pm for course dates and locations. IT Project Risk Management Apr. 28-30 Sep. 22-24 Dec. 13-15 Leading and Managing Please visit www.managementconcepts.com/pm for course dates and locations. High-Performing Project Teams Leadership and Communication Skills Nov. 1-3 LV Jan. 11-14 V Jun. 14-16 SJ Jul. 12-14 Aug. 30-Sep. 1 Sep. 20-22 Dec. 14-16 for Project Managers Nov. 15-17 Jun. 15-16 D Aug. 16-17 Making Decisions Using Earned Value Feb. 11-12 Apr. 5-6 Aug. 30-31 A Oct. 12-13 Nov. 30-Dec. 1 Jun. 21-22 V Managing Complex Projects Apr. 12-13 V Jul. 22-23 V Oct. 14-15 Dec. 13-14 PROFESSIONAL SERVICES Managing Government Projects: Unique Please visit www.managementconcepts.com/pm for course dates and locations. Aspects of the Federal Environment Managing IT Projects Mar. 15-18 Jun. 15-18 Sep. 20-23 V & FAC-P/PM Managing Multiple Projects with Virtual Teams Feb. 17-19 V Jun. 7-9 Nov. 15-17 Managing Project Quality Feb. 24-26 Apr. 28-30 Aug. 18-20 V Oct. 20-22 Managing Scope, Schedule, and Cost Mar. 15-17 May 3-5 V Jul. 26-28 Oct. 13-15 Dec. 6-8 Managing Stakeholder Expectations Jun. 3-4 Aug. 5-6 V Oct. 25-26 and Relationships Mastering Project Requirements May 17-19 Sep. 29-Oct. 1 Dec. 1-3 Microsoft® Project 2003 Mar. 5 Jun. 7 Sep. 17 Dec. 6 PROFESSIONAL SKILLS Microsoft Project 2007 ® Apr. 5 Aug. 6 Nov. 8 Mission Driven Project Management: Please visit www.managementconcepts.com/pm for course dates and locations. From Strategy to Action Mar. 1-5 PMP® Exam Express: Certification Preparation Mar. 29-Apr. 2 A May 17-21 V Jul. 19-23 V Aug. 30-Sep. 3 Oct. 18-22 D Nov. 15-19 V Project Cost Estimating Mar. 11-12 Jun. 7-8 Sep. 13-14 Dec. 1-2 Project Management Application Workshop Mar. 18 V May 14 Jun. 4 Sep. 2 Nov. 4 A Dec. 9 Mar. 9-11 S Apr. 12-14 Aug. 9-11 D Project Management Principles Jan. 27-29 Feb. 17-19 Apr. 19-21 LV May 11-13 Jun. 1-3 Jul. 7-9 V Sep. 27-29 SJ Oct. 4-6 Nov. 1-3 A Dec. 6-8 Mar. 15-17 V Aug. 30-Sep. 1 Project Management Simulation Feb. 22-26 Apr. 19-23 V Jun. 14-18 Aug. 30-Sep. 3 Nov. 1-5 OTHER OFFERINGS AND INFORMATION Project Procurement Management Mar. 3-5 V Jul. 21-23 Oct. 18-20 Project Risk Management Jan. 27-29 Mar. 29-31 May 17-19 V Jul. 7-9 Sep. 13-15 Nov. 17-19 Strategic Resource Management: Aligning Please visit www.managementconcepts.com/pm for course dates and locations. Resources with Projects Troubled Project Triage: Assessing and Please visit www.managementconcepts.com/pm for course dates and locations. Recovering Challenged Projects A - Atlanta, GA D - Denver, CO LV - Las Vegas, NV S - Seattle, WA SJ - San Jose, CA V - Vienna, VA M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 3
    • PROJECT MANAGEMENT Project Management Certificate Programs hether you are an individual working Which Certificate Program is Right for You? W toward achieving or certifying for PMI®’s Certified Associate in Project Management (CAPM®) or Project Management Professional (PMP®) ■ Are you new to managing projects and need to be well-versed in the “basics”? Associate Project Management Certificate BUSINESS ANALYSIS certification, or an executive looking to improve your ■ Are you currently in a technical position but looking to move Understand the basics of project organization’s ability to deliver projects successfully, into a leadership role? management Management Concepts provides the knowledge and ■ Do you have strong leadership and/or communication skills but tools you need through our comprehensive certificate want to enhance your technical capabilities? programs. ■ Are you working toward your CAPM® certification? Associate Project Management ■ Do you manage a variety of projects within multiple industries? Master’s Certificate in Certificate ■ Are you ready to take your project management knowledge to the Project Management next level and master the project life cycle? PROFESSIONAL SERVICES This certificate provides an introduction to the basic Project Management management principles and skills needed to support ■ Are you looking to advance your technical knowledge as well as Concentration projects. Improve your project results — cost, schedule, your planning and management capabilities? Develop a wide range of project & FAC-P/PM and quality — through the use of project management ■ Are you working toward your CAPM® or PMP® certification? management skills and best practices best practices. Meet the training requirements for PMI®’s ■ Do you need training to maintain your CAPM® or PMP® Certified Associate in Project Management (CAPM®) certification? and prepare for the CAPM® certification exam. ■ Do you manage projects primarily within the IT, software Master’s Certificate in Master’s Certificates in Project development, and systems integration industries? Project Management ■ Do you need to more effectively execute complex IT projects? IT Project Management Management ■ Are you interested in developing leadership and management skills PROFESSIONAL SKILLS Concentration Project Management Concentration — This to augment current technical expertise? Advance technical and management certificate is designed for project managers looking for ■ Are you working toward CAPM® or PMP® certification? skills needed for effective IT project best practices to apply to diverse projects. Build your ■ Do you need training to maintain your CAPM® or PMP® management technical knowledge and management skills, acquire certification? well-rounded skills to master the project life cycle, and learn techniques that you can use to manage stakeholders and keep your projects on schedule. The Need Help Choosing the Right Program? coursework areas covered through the certificate Our project management experts are available to listen to your interests and guide you to the certificate program that best program will prepare you to take PMI®’s Project meets your needs. Contact your Program Coordinator at 703.790.9595 ext. 2067 or projectmanagement@managementconcepts.com. Management Professional (PMP®) certification exam. OTHER OFFERINGS AND INFORMATION Earn College Credit IT Project Management Concentration — Project managers managing software development or systems When you successfully complete a project management course at Management Concepts, integration projects will benefit from a comprehensive you will be able to apply credit toward an undergraduate or graduate degree from Regis curriculum that integrates courses specific to the IT University. Upon completion, a Management Concepts Master’s Certificate graduate will field and those aimed at improving leadership and have earned a maximum of 6 graduate credits or 12 undergraduate credits towards a management skills. degree at Regis University. To learn more, contact Regis University at bachelors@regis.edu. 4 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • PROJECT MANAGEMENT Associate Project Master’s Certificate in Master’s Certificate in STEP 1: CHOOSE YOUR Management Certificate Project Management Project Management CERTIFICATE PROGRAM For project team members, project Project Management Concentration IT Project Management Concentration Begin by selecting one of the three administrators, project support staff, For project managers interested in best For project managers involved in IT, Project Management Certificate and anyone interested in exploring the practices that apply to diverse projects software development, and systems Programs: Associate Project Management project management profession. in multiple industries. integration projects. Certificate, Master’s Certificate in Project Management/Project Management Choose the format that works best for you Concentration, Master’s Certificate in C O R E C O U R S E S ( Required) C O R E C O U R S E S ( Required) — classroom, online, or a combination. Project Management/IT Project • Project Management Principles • Managing IT Projects Management Concentration. BUSINESS ANALYSIS (also available online) • IT Project Risk Management STEP 2: ENROLL IN THE PROGRAM C O R E C O U R S E S (Required) • Project Risk Management • Leadership and Communication Skills • Leadership and Communication Skills for Project Managers The next step is to submit the Letter • Project Management Principles of Intent which can be found on our (also available online) for Project Managers (also available online) (also available online) • Managing Scope, Schedule, and Cost website. Submitting this form enrolls • Leadership and Communication Skills • Managing Scope, Schedule, and Cost • Project Management Simulation you in the program but does not for Project Managers • Project Management Simulation obligate you to take any courses. (also available online) STEP 3: SELECT AND ENROLL IN COURSES PROFESSIONAL SERVICES ELECTIVE COURSES Enroll in your first course by calling our (Choose any 2 from the following focus areas): PLANNING/ Customer Service Department at & FAC-P/PM FINANCIAL IT MANAGEMENT 703.790.9595 or by registering online. • Making Decisions Using • Defining and Managing • Managing Project Quality STEP 4: COMPLETE PROGRAM Earned Value IT Project Requirements • Project Procurement REQUIREMENTS • Capital Asset Planning • Project Cost Estimating Management • Mastering Project • You must complete all the program with Exhibits 53 and 300 Requirements requirements within three years of • Managing Multiple the first day of the first course taken Projects with Virtual for certificate program credit in order to receive the certificate. PROFESSIONAL SKILLS Teams • You must attend all classes, in their Bring a Customized entirety, to receive full credit for the Certificate Program In-House program. We will partner with you to create a unique • On the last day of each class, you will curriculum customized to meet your take an examination on the materials employees’ specific development needs. covered. The test is scored as either Contact us at 703.790.9595 ext. 3502 or pass or fail. In the event of a failing score, you have the option of taking projectmanagement@managementconcepts.com to another examination without re-taking learn more about our custom and/or the course. You must pass the exams on-site capabilities. OTHER OFFERINGS AND INFORMATION to receive credit for the courses. Maintain your PMP® Certification STEP 5: GRADUATE! All of the courses in our Project Management Certificate Programs provide the When you have fulfilled all of your Professional Development Units (PDUs) you will need to maintain your certification. program requirements, you will receive In addition, all courses offered in the Business Analysis Certificate Program (page a framed certificate. 24) also provide PDUs. PMI requires a minimum of 60 PDUs per three year credential cycle to maintain certification. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 5
    • P R O J E C T M A N A G E M E N T Project Management Principles (Available in Two Formats: Live Classroom or Online!) Manage Your Projects More Efficiently COURSE NUMBER: 6100 (LIVE CLASSROOM) COURSE NUMBER: 6200 (ONLINE) and Effectively! ATLANTA, GA ONLINE Meet client goals with successful projects! This COURSE LEVEL: Basic COURSE LEVEL: Basic 10-6100-15 Nov. 1-3, 2010 10-6200-01 Jan. 11-Mar. 5, 2010 comprehensive foundation course focuses on the FIELD OF STUDY: Business 10-6200-06 Mar. 22-May 14, 2010 PDU CREDITS: 21 DENVER, CO principles across the breadth of A Guide to the 10-6100-13 Aug. 9-11, 2010 Management and Organization 10-6200-07 Jun. 7-Jul. 30, 2010 PDU CREDITS: 21 10-6200-08 Aug. 23-Oct.15, 2010 Web-based training, Project Management Body of Knowledge (PMBOK® LAS VEGAS, NV 10-6200-09 Oct. 25-Dec. 17, 2010 FORMAT: Guide), helping you obtain knowledge, tools, 10-6100-12 Apr. 19-21, 2010 CPE CREDITS: 24 lessons, independent techniques, and best practices to successfully SAN JOSE, CA readings, discussion forums, 10-6100-14 Sep. 27-29, 2010 Presentation, class case study exercises, review manage a project from initiation to final closeout. FORMAT: SEATTLE, WA Fulfill the goals of your project, organization, and 10-6100-11 Mar. 9-11, 2010 exercises, case studies, and activities, and final exam customers while balancing the competing VIENNA, VA final exam demands of time, cost, scope, quality, and risk. 10-6100-03 Mar. 15-17, 2010 LENGTH: 8 weeks 10-6100-07 Jul. 7-9, 2010 PRICE: $1,325 LEARN HOW TO: WASHINGTON, DC • Explain fundamental project management 10-6100-01 Jan. 27-29, 2010 10-6100-02 Feb. 17-19, 2010 This online course is facilitated concepts 10-6100-04 Apr. 12-14, 2010 by a Project Management ACE CREDIT • Develop a project charter 10-6100-05 May 11-13, 2010 Professional (PMP®), who will • Create a team operating agreement 10-6100-06 Jun. 1-3, 2010 RECOMMENDATION: In the 10-6100-08 Aug. 30-Sep. 1, 2010 upper division baccalaureate be available via email and • Develop a project management plan 10-6100-09 Oct. 4-6, 2010 discussion boards on the • Create a communications management plan 10-6100-10 Dec. 6-8, 2010 degree category, two semester hours in Project Management, eCampus website. You must • Develop a work breakdown structure (WBS) complete between two to five • Create a realistic schedule Management, or Business Administration hours of course-work each • Complete project activities given a project week, and assignments must budget be submitted by the weekly LENGTH: 3 Days • Prepare for change to a project baseline due date. PRICE: $1,325 • Develop a risk plan • Develop a performance measurement baseline • Monitor and report project status • Close out a project and capture lessons learned Participants in the • Create an on-the-job action plan classroom and online COURSE TOPICS INCLUDE: courses will receive two • Key principles of project management valuable resources — • Defining scope Gregory T. Haugan’s text, • Organizing work in a work breakdown structure Project Management (WBS) Fundamentals: Key • Determining roles and responsibilities Concepts and • Project communications Methodology and • Project change management Project Manager’s • Project scheduling Toolkit. • Project budgeting • Project risk management • Project baseline • Managing the project • Closing the project 6 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T Managing IT Projects Successfully Manage Your IT Projects! LEARN HOW TO: C L A S S E S • Apply project management best practices to a spectrum This course addresses those project management of IT projects challenges unique to IT. Apply effective techniques for VIENNA, VA COURSE LEVEL: Basic • Develop IT project management plans 10-6136-03 Sep. 20-23, 2010 initiating, planning, executing, monitoring and controlling, PDU CREDITS: 28 • Determine the development approach most successful WASHINGTON, DC and closing IT projects. Implement best practices to CPE CREDITS: 32 for your IT project 10-6136-01 Mar. 15-18, 2010 identify, analyze, and manage risks. Discover techniques 10-6136-02 Jun. 15-18, 2010 FIELD OF STUDY: Business • Define the scope of work for your IT project for determining resource requirements and tools to track Management and Organization • Elicit requirements and manage them throughout the and control the project. Be able to discuss the pros and project cons of different IT development methods. Learn proven FORMAT: Presentation, class • Identify, assess, and manage risks that threaten your best practices to complete your IT projects on schedule, exercises, case studies, and projects within budget, and according to performance final exam • Estimate effort and cost of IT projects using proven specifications to ensure client satisfaction. techniques • Identify and communicate effectively with project stakeholders • Establish baselines and address scope change throughout the project life cycle ACE CREDIT • Monitor, control, and report project status RECOMMENDATION: In the For more information on how to bring • Ensure project quality by using verification and upper division baccalaureate validation techniques degree category, two semester any of our courses on-site, please • Document lessons learned for future projects hours in Project contact us at 703.790.9595 ext. 3502. Management, Business COURSE TOPICS INCLUDE: Administration, or MIS • Effective project initiation and requirements management LENGTH: 4 Days • Project management and IT development approaches PRICE: $1,790 (e.g., waterfall, iterative, agile) • Requirements management • Project planning, scheduling, and estimating • Effective IT project teams Participants will receive a • Project risk management copy of Introduction to IT • Project monitoring and control Project Management by • Project plan tailoring Cynthia Snyder, • Best practices for troubleshooting typical IT issues PMP and Frank • Verification and validation Parth, PMP . • Project closeout M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 7
    • P R O J E C T M A N A G E M E N T Leadership and Communication Skills for Project Managers (Available in Two Formats: Live Classroom or Online!) Communicate Clearly and Lead More COURSE NUMBER: 6101 (LIVE CLASSROOM) COURSE NUMBER: 6201 (ONLINE) Effectively! LAS VEGAS, NV ONLINE Project management success depends on more than COURSE LEVEL: Intermediate COURSE LEVEL: Intermediate 10-6101-11 Nov. 1-3, 2010 10-6201-01 May 10-Jul. 2, 2010 technical management skills — it depends on PDU CREDITS: 21 10-6201-02 Jul. 19-Sep.10, 2010 PDU CREDITS: 21 SAN JOSE, CA effective communications and team leadership. 10-6101-10 Jun. 14-16, 2010 CPE CREDITS: 24 10-6201-03 Sep. 27-Nov.19, 2010 FIELD OF STUDY: Business Develop the necessary skills to get the maximum VIENNA, VA Management and Organization performance from every member of your team. 10-6101-01 Jan. 11-14, 2010 FORMAT: Presentation, class Apply the methods of leadership that are most WASHINGTON, DC exercises, group activities, FORMAT: Web-based training 10-6101-04 Jul. 12-14, 2010 and final exam lessons, independent appropriate for achieving project success. Discover 10-6101-05 Aug. 30-Sep. 1, 2010 which forms of leadership and communication are 10-6101-06 Sep. 20-22, 2010 readings, discussion forums, best suited to your personality. Learn techniques for 10-6101-07 Nov. 15-17, 2010 LENGTH: 3 Days case study exercises, review 10-6101-08 Dec. 14-16, 2010 resolving conflict and managing team issues. Gain PRICE: $1,380 activities, final exam hands-on experience in analyzing stages of team development and maximizing project team LENGTH: 8 weeks effectiveness. PRICE: $1,380 LEARN HOW TO: ACE CREDIT This online course is facilitated • Perform stakeholder analysis and create a RECOMMENDATION: In the by a Project Management communications management plan upper division baccalaureate Professional (PMP®), who will • Apply proven techniques in leading project degree category, two semester be available via email and teams hours in Leadership, Business discussion boards on the • Assess your personality preferences and relate Communication, Project eCampus web site. You must how they affect your project leadership style Management, or Business complete between two to five • Identify and resolve project conflicts by Administration hours of course work each practicing five different conflict resolution week, and assignments must approaches be submitted by the weekly • Explain stages of team development and their RECOMMENDED PRIOR due date. related indicators, behaviors, and challenges COURSE: • Identify barriers to performance on project • Project Management teams and ways to overcome them Principles Participants in the • Effectively manage the stress inherent in all classroom and online projects courses will receive a copy of the Flannes and COURSE TOPICS INCLUDE: Levin text, Essential • Leadership challenges and styles People Skills for Project • Stakeholder analysis Managers. • Communications planning • Using the Myers-Briggs Type Indicator (MBTI®) • Effective teams (co-located and virtual) • Managing conflict and agreement • Enhancing communication skills • Problem solving and decision making 8 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T Mastering Project Requirements Defining and Managing IT Project Requirements Make Sure You Have the RIGHT Requirements. C L A S S E S Put a Stop to Poor Requirements! C L A S S E S How do you know your project requirements are WASHINGTON, DC IT projects can succeed or fail based on their VIENNA, VA complete and correct? Do they trace back to business 10-6134-01 May 17-19, 2010 requirements. Gain the necessary information to develop 10-6112-03 Dec. 8-10, 2010 10-6134-02 Sep. 29-Oct. 1, 2010 goals and objectives? Analyzing and managing 10-6134-03 Dec. 1-3, 2010 a proactive environment for requirements management. WASHINGTON, DC 10-6112-01 Mar. 1-3, 2010 requirements are cornerstone activities for any successful Learn techniques to identify, document, and analyze 10-6112-02 Jul. 7-9, 2010 project. Discover keys to elicit, document, analyze, and COURSE LEVEL: Intermediate requirements. Be able to track, control, and manage manage requirements for your projects. Master proven PDU CREDITS: 21 changes in requirements throughout a project’s life cycle. COURSE LEVEL: Intermediate requirements management techniques. Ensure that your CPE CREDITS: 24 Determine key roles and responsibilities in requirements PDU CREDITS: 21 requirements management process results in project FIELD OF STUDY: Business analysis and management. Discover the importance of CPE CREDITS: 24 success. Management and Organization allocating and tracing, validation, and verification of FIELD OF STUDY: Business requirements. Develop tools and techniques to use Management and Organization LEARN HOW TO: FORMAT: Presentation, class throughout the requirements process, including methods • Improve project success through effective exercises, case studies, and to conduct an inspection, and ways to reduce risks. FORMAT: Presentation, class requirements management final exam exercises, case studies, and • Develop and use proactive requirements definition LEARN HOW TO: final exam and management processes LENGTH: 3 Days • Identify key problems encountered when managing • Transform stakeholder needs and expectations into PRICE: $1,380 requirements LENGTH: 3 Days requirements • Write clear and concise requirements PRICE: $1,380 • Identify and manage interfaces between processes and • Develop a requirements traceability matrix and a RECOMMENDED PRIOR stakeholders requirements specification document COURSE: • Prioritize, allocate, baseline, and trace requirements • Define appropriate classifications for project • Employ validation and verification methods to ensure • Project Management requirements the solution delivers business value Principles • Explain roles and responsibilities involved in • Establish best practices in requirements management managing requirements ACE CREDIT for your organization • Identify the differences among requirements RECOMMENDATION: In the specification standards upper division baccalaureate COURSE TOPICS INCLUDE: • Select and monitor performance metrics for degree category, two semester • Key concepts of requirements management Participants will receive a requirements management activities hours in Project • Project stakeholder management copy of Hooks and Farry’s Management, Business • Developing project requirements text, Customer Centered COURSE TOPICS INCLUDE: Administration, or MIS • Analyzing and validating requirements Products: Creating • Requirements in the IT/IS development process RECOMMENDED PRIOR • Managing change Successful Products through • Setup and startup: stakeholders and requirements COURSE: • Gaining stakeholder buy-in and commitment Smart Requirements • Drill-down and document requirements Management. • Managing IT Projects • Analyze and refine requirements • Review and approval process • Allocation and traceability • Verification and validation Participants will receive a • Change management copy of David C. Hay’s text, Requirements Analysis: From Business Views to Architecture. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 9
    • P R O J E C T M A N A G E M E N T Project Risk Management IT Project Risk Management Be Proactive — Minimize Threats and Seize C L A S S E S Minimize the Threats to Your IT Project! C L A S S E S Opportunities! VIENNA, VA IT projects commonly confront the unknown, including WASHINGTON, DC Planning is everything. Proactive risk management allows 10-6103-03 May 17-19, 2010 new technology challenges. The new and unknown bring 10-6110-01 Apr. 28-30, 2010 10-6110-02 Sep. 22-24, 2010 a project manager to optimize project results by WASHINGTON, DC unique risks. Discover a comprehensive, proven method 10-6110-03 Dec. 13-15, 2010 10-6103-01 Jan. 27-29, 2010 implementing proven tools to plan for both threats and 10-6103-02 Mar. 29-31, 2010 for project risk management to use throughout your opportunities. Increase the probability of project success 10-6103-04 Jul. 7-9, 2010 project. Learn to continuously identify, assess, and COURSE LEVEL: Intermediate 10-6103-05 Sep. 13-15, 2010 determine risk response strategies for IT risks. Implement by applying techniques to reduce threats and enhance 10-6103-06 Nov. 17-19, 2010 PDU CREDITS: 21 unexpected opportunities. Learn how to prepare a methods to track, control, and communicate risks CPE CREDITS: 24 comprehensive risk management plan. Discover different COURSE LEVEL: Intermediate throughout the IT project life cycle. FIELD OF STUDY: Business approaches to identify, assess, and quantify risks and PDU CREDITS: 21 Management and Organization their impacts. Learn risk prioritization and response CPE CREDITS: 24 LEARN HOW TO: strategies, as well as approaches to monitor, control, and FIELD OF STUDY: Business • Structure a realistic risk management plan FORMAT: Presentation, class communicate risks throughout the project life cycle. Management and Organization • Implement practical methods for risk identification exercises, case studies, and • Perform qualitative and quantitative risks analysis for final exam LEARN HOW TO: FORMAT: Presentation, class your IT projects exercises, case studies, and LENGTH: 3 Days • Apply scalable planning methods to prepare for • Implement risk response strategies and document final exam PRICE: $1,380 project risk management them in the risk management plan • Prepare a risk management plan to guide your risk LENGTH: 3 Days • Communicate risks effectively to all project approach PRICE: $1,380 stakeholders • Integrate risk management techniques and results into • Identify key roles and responsibilities in risk a balanced project management approach management • Use multiple techniques to identify and document risks • Determine the most effective methods to track and ACE CREDIT • Perform qualitative risk analysis to prioritize risks for control risks RECOMMENDATION: In the response and monitoring • Integrate risk management techniques and results into upper division baccalaureate ACE CREDIT a balanced project management approach degree category, two semester • Perform quantitative risk analysis to assess risk to the RECOMMENDATION: In the hours in Project Management, overall project cost and schedule objectives • Incorporate expected value, probability, and upper division baccalaureate COURSE TOPICS INCLUDE: Management, Business distribution into your risk analysis degree category, two semester • Key concepts in risk management Administration, or MIS • Estimate and characterize the impact and timing of hours in Project • Planning for risk risks on your project Management, Management, • Tools and techniques for identifying common IT risks RECOMMENDED PRIOR • Determine and implement appropriate risk response or Business Administration • Key processes in risk analysis COURSE: strategies based on risk analysis • Risk response strategies • Managing IT Projects • Monitor and control identified and emerging risks RECOMMENDED PRIOR • Effective risk communications based on risk plan and project execution results COURSE: • Risk tracking and managing techniques • Communicate risks effectively to all project stakeholders • Project Management • Implementing continuous risk management Participants will receive a Principles copy of John Schuyler’s text, COURSE TOPICS INCLUDE: Risk and Decision Analysis • Risk management planning Participants will receive a in Projects. • Risk identification copy of Paul Royer’s text, • Qualitative risk analysis Project Risk Management: A • Quantitative risk analysis Proactive Approach. • Risk response planning • Risk monitoring and control 10 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T Managing Multiple Projects with Virtual Teams Managing Complex Projects Learn to Successfully Manage and Lead C L A S S E S Manage Complex Projects with Confidence! C L A S S E S Multiple Projects with Virtual Teams! VIENNA, VA This course introduces participants to the concepts, VIENNA, VA Managing multiple projects is one of today’s most 10-6124-01 Feb. 17-19, 2010 methods and techniques that have been used to manage 10-6138-01 Apr. 12-13, 2010 10-6138-02 Jul. 22-23, 2010 pressing business challenges. In this hands-on, project- WASHINGTON, DC complex projects to success. It approaches project 10-6124-02 Jun. 7-9, 2010 WASHINGTON, DC driven course, you’ll learn to successfully apply tools 10-6124-03 Nov. 15-17, 2010 management from the standpoint of managing various 10-6138-03 Oct. 14-15, 2010 and techniques to ensure your projects succeed. You’ll projects from small and simple to large, highly uncertain 10-6138-04 Dec. 13-14, 2010 gain insight into unique strategies for dynamic resource COURSE LEVEL: Advanced projects. Participants are introduced to a recommended allocation, managing sudden scope and priority changes, PDU CREDITS: 21 complex project management process that focuses on COURSE LEVEL: Intermediate and maximizing your return on the limited assets CPE CREDITS: 24 best practices reported from recent research. Participants PDU CREDITS: 14 available — all within time and resource constraints and FIELD OF STUDY: Business apply these principles and techniques by working CPE CREDITS: 16 ever-changing scope. You will learn to adapt proven Management and Organization together in small groups and reflecting upon possible FIELD OF STUDY: Business techniques to manage multiple projects, especially with approaches to real projects from their own organizations. Management and Organization virtual teams. FORMAT: Presentation, classroom simulations, class LEARN HOW TO: FORMAT: Presentation, class LEARN HOW TO: exercises, and final exam • Define and discuss project complexity management exercises, and case studies • Manage the complexity of multiple projects and set • Apply a best practice framework for managing project team expectations LENGTH: 3 Days complexity LENGTH: 2 Days • Identify the critical success factors and high-risk areas PRICE: $1,445 • Develop management approaches for large projects PRICE: $1,380 with multiple projects and geographically dispersed • Develop management approaches for high uncertainty teams projects • Identify critical differences in how executives and • Formulate management approaches for edge of chaos project managers view projects, and learn key terms projects • Use tools and techniques to assist in the management ACE CREDIT COURSE TOPICS INCLUDE: process RECOMMENDATION: In the • Complexity and the project environment • Build a virtual team • Develop a comprehensive communications plan upper division baccalaureate • Best practice framework for managing project • Effectively use and work with cultural differences degree category, two semester complexity across multiple projects hours in Project • Managing large projects Management, Management, • Managing high uncertainty projects RECOMMENDED READING: COURSE TOPICS INCLUDE: or Business Administration • Managing edge of chaos projects PMI Book of the Year • Today’s multi-project environment (2009) award winner, • Scheduling and resource allocation: multiple project RECOMMENDED PRIOR Managing Complex Projects sets COURSE: by Kathleen B. Haas, PMP. • Planning processes in the multiple project • Project Management See page 37 for more environment Principles information. • Managing geographically dispersed projects • Managing virtual teams • Cross-cultural communications Participants will receive a • Closeout and lessons learned in the copy of Michael Dobson’s multiple project environment text, The Juggler’s Guide to Managing Multiple Projects. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 11
    • P R O J E C T M A N A G E M E N T Managing Scope, Schedule, and Cost Project Cost Estimating Balance Project Resources! C L A S S E S Improve Your Project Estimating! C L A S S E S Every project struggles with resource limits: time, VIENNA, VA This two-day, in-depth course focuses on approaches to WASHINGTON, DC personnel, budget, and materials. Be proactive and in 10-6135-02 May 3-5, 2010 estimating costs and schedules for any project. 10-6111-01 Mar. 11-12, 2010 10-6111-02 Jun. 7-8, 2010 control of your project by implementing cost and WASHINGTON, DC Understand the various project areas that must be 10-6111-03 Sep. 13-14, 2010 10-6135-01 Mar. 15-17, 2010 schedule management. Determine how best to plan 10-6135-03 Jul. 26-28, 2010 estimated, and the tools and methodologies best suited 10-6111-04 Dec. 1-2, 2010 project scope based on stakeholder budget and schedule 10-6135-04 Oct. 13-15, 2010 for the estimates you will prepare. Recognize the constraints. Establish the performance measurement 10-6135-05 Dec. 6-8, 2010 importance of effective estimating throughout the project COURSE LEVEL: Intermediate baseline (PMB). Gain proficiency in the tools and management life cycle. PDU CREDITS: 14 techniques used to compare actual work accomplished COURSE LEVEL: Intermediate CPE CREDITS: 16 against established plans. By identifying early warning PDU CREDITS: 21 LEARN HOW TO: FIELD OF STUDY: Business indicators, you will gain greater insight into potential CPE CREDITS: 24 • Estimate costs and resources needed for projects Management and Organization risk areas and take the necessary corrective action to FIELD OF STUDY: Business • Learn how different estimating techniques work and keep the project in control. Management and Organization interact together FORMAT: Presentation, class • Size project deliverables exercises, case studies, and FORMAT: Presentation, class final exam LEARN HOW TO: exercises, case studies, and • Identify associated project costs to build a • Perform a requirements analysis and develop a final exam comprehensive project estimate LENGTH: 2 Days deliverable breakdown • Identify risks and their impact on project costs PRICE: $1,075 • Establish project scope with the work breakdown LENGTH: 3 Days • Estimate a development schedule, staffing, and effort structure (WBS) and identify work packages PRICE: $1,380 • Select estimating techniques best suited to your RECOMMENDED PRIOR • Perform cost roll-up and scheduling techniques projects COURSE: • Balance the competing demands of scope, time, and • Determine how different factors impact estimate • Project Management cost accuracy Principles • Negotiate project scope, schedules, and budgets • Update estimates throughout a project’s duration • Establish an integrated scope/cost/schedule ACE CREDIT performance measurement baseline RECOMMENDATION: In the COURSE TOPICS INCLUDE: • Monitor project status and take corrective action upper division baccalaureate • Cost estimating overview degree category, two semester • Prerequisites, work breakdown structures, and COURSE TOPICS INCLUDE: hours in Project Management, resource breakdown structures • Critical components of projects Operations Management, or • Estimating techniques • The work breakdown structure (WBS) Business Administration • Finalizing the estimate • Estimating • Scheduling Participants will receive a • Balancing scope to time and cost RECOMMENDED PRIOR copy of Project Estimating • The Performance Measurement Baseline (PMB) COURSE: and Cost Management by • Change management • Project Management Principles Parviz Rad. • Monitoring and controlling the project • Closing the project Participants will receive a copy of Integrated Cost and Schedule Control in Project Management by Ursula Kuehn, PMP . 12 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T PMP® Exam Express: Certification Preparation Making Decisions Using Earned Value Attend PMP® Exam Boot Camp! C L A S S E S Assume Control of Your Projects! C L A S S E S This five-day accelerated course is geared toward ATLANTA, GA Show them the numbers: Learn to not only capture data ATLANTA, GA participants who seek to effectively prepare for the PMP® 10-6137-06 Mar. 29-Apr. 2, 2010 on your project status, but more importantly to interpret 10-6102-08 Aug. 30-31, 2010 exam. Focus on the five PMBOK® Guide process groups DENVER, CO the meaning behind those numbers. Discover keys to DENVER, CO 10-6137-07 Oct. 18-22, 2010 10-6102-07 Jun. 15-16, 2010 and the nine knowledge areas, as well as the critical identify potential cost and schedule overruns. Grasp the VIENNA, VA VIENNA, VA topic of professional responsibility. Obtain all the project 10-6137-02 May 17-21, 2010 tools and techniques required to compare actual work 10-6102-03 Jun. 21-22, 2010 management education hours you need to apply for the 10-6137-03 Jul. 19-23, 2010 accomplished against baseline schedules and cost. WASHINGTON, DC exam. Gain confidence by answering sample exam 10-6137-05 Nov. 15-19, 2010 Identify early warning indicators to gain greater insight 10-6102-01 Feb. 11-12, 2010 questions during class and by using the PM PowerTrac WASHINGTON, DC into potential risk areas and prepare more accurate 10-6102-02 Apr. 5-6, 2010 10-6137-01 Mar. 1-5, 2010 10-6102-04 Aug. 16-17, 2010 test simulator as you continue your preparation after the 10-6137-04 Aug. 30-Sep. 3, 2010 completion time and cost forecasts. Recognize what 10-6102-05 Oct. 12-13, 2010 class. must be done to successfully implement and use earned 10-6102-06 Nov. 30-Dec. 1, 2010 COURSE LEVEL: Intermediate value management in your organization. LEARN HOW TO: COURSE LEVEL: Intermediate PDU CREDITS: 35 • Successfully apply to sit for the PMP Exam ® LEARN HOW TO: PDU CREDITS: 14 CPE CREDITS: 40 • Maximize the use of your time in preparing for the • Define key concepts of earned value management CPE CREDITS: 16 FIELD OF STUDY: Business PMP® Certification Exam (EVM) FIELD OF STUDY: Business Management and Organization Management and Organization • Master critical terms and concepts in project • List the considerations needed to implement EVM management FORMAT: Presentation, exam effectively FORMAT: Presentation, class • Evaluate your own strengths and weaknesses to best preparation • Create and evaluate a performance measurement exercises, case studies, and focus your study efforts LENGTH: 5 Days baseline (PMB) from plan components final exam • Identify key elements of each of the project PRICE: $1,975 • Measure project performance using EVM metrics management processes • Compare planned project performance with actual LENGTH: 2 Days • Identify and incorporate best practices relating to performance results PRICE: $1,075 professional responsibility RECOMMENDED PRIOR • Calculate cost and schedule variances and indices and • Determine critical versus non-critical study areas EXPERIENCE: use them to monitor project performance • Strong knowledge of RECOMMENDED PRIOR • Avoid common pitfalls associated with taking the exam • Use EVM data to forecast budget and schedule project management COURSE: completion fundamentals • Project Management COURSE TOPICS INCLUDE: • Create a status report based on objective EVM metrics Principles • The framework of project management • Analyze EVM data to make project decisions and • The Initiating Process Group determine corrective measures • The Planning Process Group Participants will receive • The Executing Process Group an extensive participant COURSE TOPICS INCLUDE: Participants will receive a • The Monitoring and Controlling Process Group workbook complete with • Key concepts of earned value management (EVM) copy of Budd and Budd’s • The Closing Process Group over 200 practice exam • Implementing EVM text, A Practical Guide to • Professional responsibility questions and answers, a • Planning the project’s baseline Earned Value Project • Study tips detailed glossary of • Executing the plan -— measure and compare Management. terms, PMI®’s A Guide to • Controlling by analysis and corrective action the Project Management • Using earned value information to make project Body of Knowledge decisions (PMBOK® Guide), and a PM PowerTrac CD-ROM. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 13
    • P R O J E C T M A N A G E M E N T Managing Project Quality Project Procurement Management Increase Customer Satisfaction through C L A S S E S Be Successful in Procuring Goods and C L A S S E S Improved Quality! VIENNA, VA Services for Your Projects! VIENNA, VA Improve your project processes to achieve higher quality 10-6105-03 Aug. 18-20, 2010 A strategic make-lease-buy decision can critically impact 10-6126-01 Mar. 3-5, 2010 WASHINGTON, DC WASHINGTON, DC products, services, or results. This intensive course focuses 10-6105-01 Feb. 24-26, 2010 a project’s bottom line. Learn best practices to procure 10-6126-02 Jul. 21-23, 2010 on fundamental quality management tenets of leading 10-6105-02 Apr. 28-30, 2010 outside services and products — from the initial 10-6126-03 Oct. 18-20, 2010 thinkers such as Deming, Juran, and Crosby. Learn how 10-6105-04 Oct. 20-22, 2010 decision to buy, through final contract closeout. Identify quality impacts virtually all aspects of project management. what must be done to successfully execute the four key COURSE LEVEL: Intermediate COURSE LEVEL: Intermediate PDU CREDITS: 21 Use proven tools and techniques for planning and project procurement management processes: plan PDU CREDITS: 21 CPE CREDITS: 24 implementing quality methods in a project environment. procurements, conduct procurements, administer CPE CREDITS: 24 FIELD OF STUDY: Business Discover valuable techniques to improve project quality procurements, and close procurements. Formulate the FIELD OF STUDY: Business Management and Organization planning, quality assurance, and quality control. Gain make-lease-buy decision, prepare an effective knowledge in the quality standards of the Software Management and Organization procurement management plan to guide the team, and FORMAT: Presentation, class Engineering Institute (SEI), International Organization for FORMAT: Presentation, class use outsourcing and partnering for maximum benefit. exercises, case studies, and Standardization (ISO), Six Sigma, and Baldrige. exercises, case studies, and Lessons learned and best practices from procurement final exam final exam theory and experience are also presented. LEARN HOW TO: LENGTH: 3 Days • Apply concepts and philosophies from leading quality LENGTH: 3 Days LEARN HOW TO: PRICE: $1,380 experts PRICE: $1,380 • Conduct a make-or-buy analysis • Implement a successful quality program in your • Prepare a procurement management plan organization RECOMMENDED PRIOR • Identify strategic advantages of specific contract types RECOMMENDED PRIOR • Prepare a quality management plan for your project COURSE: • Use outsourcing effectively COURSE: • Apply requirements analysis and management • Project Management • Establish a partnering program • Project Management techniques Principles • Perform a successful evaluation Principles • Recognize how Six Sigma can lead to breakthroughs • Work effectively in contract negotiation • Conduct an inspection on project deliverables • Manage seller performance • Develop proven techniques to calculate the cost of Participants will receive a • Lead a project through contract closeout Participants will receive a quality copy of Kloppenberg and • Capture lessons learned copy of Greg Garrett’s text, • Use statistical process control tools and techniques Petrick’s text, Managing World Class Contracting: COURSE TOPICS INCLUDE: Project Quality. How Winning Companies COURSE TOPICS INCLUDE: • Planning procurements Build Successful Partnerships • Quality concepts and philosophies • Outsourcing and partnering in the E-Business Age. • Quality processes • Contract planning • Cost of quality • Request seller responses • Customer-focused quality techniques • Select sellers • Requirements analysis and management techniques • Procurement administration • Statistical Process Control (SPC) tools • Contract closeout • Six Sigma • Effective inspections • Tools and standards for evaluations • Quality program implementation 14 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T NEW Microsoft® Project 2003 Microsoft® Project 2007 Chart Your Way to the Top! C L A S S E S Schedule Your Projects for Success! C L A S S E S Microsoft® Project is a valuable tool for planning, WASHINGTON, DC This class is a hands-on introduction to Microsoft® WASHINGTON, DC tracking, and monitoring and controlling projects. Learn 10-6151-01 Mar. 5, 2010 Project 2007 and is designed to provide a strong 10-6153-01 Apr. 5, 2010 10-6151-02 Jun. 7, 2010 10-6153-02 Aug. 6, 2010 how to use Microsoft® Project to develop schedules, 10-6151-03 Sep. 17, 2010 overview on using the software, focusing on some of its 10-6153-03 Nov. 8, 2010 assign resources, and budget various project costs. This 10-6151-04 Dec. 6, 2010 primary features when planning, creating project hands-on introduction to Microsoft® Project 2003 can be schedules and plans, and monitoring and controlling the COURSE LEVEL: Basic taken in conjunction with the Project Management COURSE LEVEL: Basic project. Learn how to use Microsoft® Project 2007 to PDU CREDITS: 7 Principles course. PDU CREDITS: 7 develop schedules, assign resources, and budget various CPE CREDITS: 8 CPE CREDITS: 8 project costs. Microsoft® Project 2007 can be taken in FIELD OF STUDY: Business LEARN HOW TO: FIELD OF STUDY: Business conjunction with the Project Management Principles Management and Organization • Use Microsoft® Project 2003 to plan a project Management and Organization course. • Work with subtasks in an outline form and link tasks FORMAT: Presentation and • Assign resources and work schedules FORMAT: Presentation and LEARN HOW TO: computer-based class • Resolve time and resource conflicts computer-based class • Use Microsoft® Project 2007 to plan a project exercises • Use various views, reports, and drawing tools to exercises • Work with task lists and task details LENGTH: 1 Day obtain the information you need LENGTH: 1 Day • Assign resources and work schedules PRICE: $975 • Sort and filter data effectively PRICE: $975 • Fine-tune task details and resource and assignment details RECOMMENDED PRIOR COURSE TOPICS INCLUDE: RECOMMENDED PRIOR • View and report on project status COURSE: • Introduction to project management • Consolidate projects and resources • Starting a project COURSE: • Project Management • Project Management Principles • Outlining and task relationships Principles COURSE TOPICS INCLUDE: • Adding and assigning resources • Getting started with Microsoft® Project 2007 • Analyzing the project • Creating a task list • Displaying project data Participants will receive a • Setting up resources and assigning resources to tasks Participants will receive a • Sorting and filtering data copy of the text, • Tracking progress on tasks and assignments copy of the text, Microsoft® Project 2003 • Organizing, formatting, and printing project Microsoft® Project 2007 Step by Step by Carl information Step by Step by Carl Chatfield, PMP and • Sharing project information with other programs Chatfield, PMP and Timothy Johnson, MCP . • Viewing and reporting project status information Timothy Johnson, MCP . • Consolidating projects and resources • Applying advanced formatting techniques • Customizing Microsoft® Project 2007 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 15
    • P R O J E C T M A N A G E M E N T Project Management Simulation Project Management Application Workshop Learn By Doing! C L A S S E S Practice Makes Perfect! C L A S S E S Project management theory becomes real as participants VIENNA, VA Practice the skills you have already learned in a ATLANTA, GA are asked to synthesize the skills learned in individual 10-6106-02 Apr. 19-23, 2010 simulated project environment. This foundational course 10-6139-06 Nov. 4, 2010 classes into the big picture of a simulated project. This WASHINGTON, DC uses case study and team-based events to practice the WASHINGTON, DC 10-6106-01 Feb. 22-26, 2010 10-6139-01 Mar. 18, 2010 advanced course uses case study and team-based 10-6106-03 Jun. 14-18, 2010 practical application of project management principles. 10-6139-02 May 14, 2010 simulation techniques to emphasize the real-world 10-6106-04 Aug. 30-Sep. 3, 2010 In a team setting you will be able to evaluate your 10-6139-03 Jun. 4, 2010 application of project management techniques. 10-6106-05 Nov. 1-5, 2010 strengths and weaknesses as you create project 10-6139-04 Sep. 2, 2010 10-6139-05 Dec. 9, 2010 Additionally, participants will use estimating tools and management deliverables and manage a project from project management software outputs as they develop COURSE LEVEL: Advanced initiation through closeout. PDU CREDITS: 35 COURSE LEVEL: Basic and manage a project from inception through closeout. CPE CREDITS: 40 LEARN HOW TO: PDU CREDITS: 7 LEARN HOW TO: FIELD OF STUDY: Business • Produce a project charter CPE CREDITS: 8 • Identify stakeholders and determine their roles Management and Organization • Prepare an integrated project management plan FIELD OF STUDY: Business • Tailor your project management approach based on • Manage a project management plan to create the Management and Organization project characteristics FORMAT: Presentation, class project deliverables exercises, and case studies FORMAT: Presentation, class • Actively involve your team in project planning and • Close out a project exercises, and case studies the creation of a shared vision LENGTH: 5 Days • Apply interpersonal skills to maximize team • Negotiate a baseline with a customer PRICE: $2,025 performance LENGTH: 1 Day • Evaluate project status and monitor progress PRICE: $475 • Use exception management techniques to address COURSE TOPICS INCLUDE: trouble spots RECOMMENDED PRIOR • Overview of project management RECOMMENDED PRIOR • Closeout a project and capture lessons learned COURSE OR EXPERIENCE: • Project startup and launch COURSE: • Project Management • Components of an integrated project management COURSE TOPICS INCLUDE: Principles or sound plan • Project Management • Overview of project management knowledge of project • The Managing cycle Principles • Defining a project management – Executing a project • Project team selection – Monitoring and controlling a project • Project planning • Closing out a project • Project monitoring and controlling • Project closeout For more information on how to bring any of our courses on-site, please contact us at 703.790.9595 ext. 3502. 16 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T Advanced Techniques for Capital Asset Planning Enterprise Project Management with Exhibits 53 and 300 Implement Project Management Strategically! C L A S S E S Get Your Project Funded! C L A S S E S Project management offers an organization more than VIENNA, VA Renewed emphasis on the effective management of VIENNA, VA single project execution — organization-wide, it enables 10-6107-02 Sep. 13-15, 2010 investments in IT, infrastructure, construction, and other 10-5890-03 Mar. 24-26, 2010 10-5890-05 Jun. 7-9, 2010 an organization to reach larger strategic targets. Help WASHINGTON, DC capital asset projects has increased the importance of 10-6107-01 May 17-19, 2010 WASHINGTON, DC mature your project management culture from just Exhibit 53, the Report on IT Spending for the Federal 10-5890-02 Feb. 24-26, 2010 delivering projects on time and within budget to COURSE LEVEL: Advanced Government, and Exhibit 300, the Capital Asset Plan and 10-5890-04 Apr. 26-28, 2010 ensuring those projects contribute to the mission and Business Case. Learn how to prepare these exhibits and 10-5890-06 Aug. 4-6, 2010 PDU CREDITS: 21 vision of the organization. Explore economic analysis CPE CREDITS: 24 understand how the Office of Management and Budget COURSE LEVEL: Advanced and evaluation methodologies that help determine the FIELD OF STUDY: Business (OMB) and others use them to evaluate projects and make PDU CREDITS: 21 value added by each project. Apply critical chain Management and Organization funding decisions. Determine which investment projects CPE CREDITS: 24 project management and incorporate methods for require an Exhibit 53 or Exhibit 300. Relate proposed IT FIELD OF STUDY: Finance effective problem-solving and decision-making. FORMAT: Presentation, class and capital investments to the organization’s strategic goals Discover the best ways to manage project managers and exercises, and case studies and objectives. Review the legislative and regulatory FORMAT: Presentation, group how to establish and maintain a high-performance guidance that supplements OMB Circular A-11. Discover discussion, class exercises, LENGTH: 3 Days project environment. Focus on critical issues in project how a mature and effective IT and Capital Planning and case studies, and final exam PRICE: $1,445 management as organizations continue to embrace Investment Control process provides the information enterprise project management. necessary to present the best possible business case for LENGTH: 3 Days your project. PRICE: $715 RECOMMENDED PRIOR LEARN HOW TO: LEARN HOW TO: COURSE OR EXPERIENCE: • Link projects to business strategy • Project Management • Interpret the Office of Management and Budget’s (OMB) • Build a business case and plan Principles and an guidance for completing A-11 Exhibits 53 and 300 • Perform an economic analysis of a project undergraduate degree. • Program capital investments in accordance with • Apply problem-solving and decision-making • Work experience in the federal legislation techniques project management • Identify the key steps in capital planning and • Conduct trade-off analysis field is strongly investment control process • Apply critical chain project management methodology recommended. • Relate proposed capital investments to the • Manage project managers effectively organization’s strategic goals and objectives • Create and maintain an environment for success • Conduct an appropriate benefit-cost analysis • Establish a project management improvement program • Identify and mitigate project risks • Determine the appropriate funding strategy for a COURSE TOPICS INCLUDE: capital asset • Project management vs. management by projects • Understand the use of earned value data to monitor • Focusing on business strategy and control projects effectively • Processes and business results: metrics and COURSE TOPICS INCLUDE: performance indicators • Critical Chain Project Management (CCPM) • Capital planning and programming overview • Managing project managers • Financing considerations (such as full vs. incremental • Predicting project success or failure funding, lifecycle costing elements, account structure, and multi-year appropriations) • Investment description and justification • Performance goals and project management • Alternative analysis • Risk assessment and mitigation • The Federal Enterprise Architecture • Acquisition strategy M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 17
    • P R O J E C T M A N A G E M E N T Managing Stakeholder Expectations NEW Troubled Project Triage: Assessing and NEW and Relationships Recovering Challenged Projects Understand the Unique Needs and C L A S S E S Save Your Projects Before They Fail! C L A S S E S Expectations of Project Stakeholders! VIENNA, VA Project failures don’t happen suddenly—typically, For more information about Recognizing stakeholders’ expectations is a critical 10-6162-02 Aug. 5-6, 2010 projects decline over time. Identifying when a project is course 6184 dates and element in managing successful projects; especially in WASHINGTON, DC failing and taking corrective action is key to managing a locations, visit our website. 10-6162-01 Jun. 3-4, 2010 these days of cross-functional, matrix-managed, and 10-6162-03 Oct. 25-26, 2010 successful project. Placing proper methods and controls virtual or geographically dispersed teams. Managing into projects is considerably less expensive than recovery COURSE LEVEL: Intermediate those stakeholder relationships is key to the success of COURSE LEVEL: Intermediate strategies or project write-offs. PDU CREDITS: 14 our projects. This course focuses on a stakeholder-based PDU CREDITS: 14 CPE CREDITS: 16 approach in projects and examines what it takes to CPE CREDITS: 16 This course introduces participants to various tools, FIELD OF STUDY: Business actively and successfully build and manage relationships FIELD OF STUDY: Business techniques, and methods needed to address both the Management and Organization with our stakeholders, focusing on identifying and Management and Organization human and process sides of successful project meeting their needs, requirements and priorities. Several assessment and recovery. FORMAT: Presentation, class key organizational issues around stakeholder FORMAT: Presentation, class exercises, and case studies exercises and case studies LEARN HOW TO: management are also examined: power, influence, and LENGTH: 2 Days authority. • Apply a proven process for assessing and recovering LENGTH: 2 Days challenged projects PRICE: $1,235 PRICE: $1,235 • Recognize symptoms of challenged projects This course addresses the critical skills of actively managing stakeholder needs and expectations as well as • Rapidly perform an assessment of a challenged project developing and managing the stakeholder relationship. • Develop a project recovery plan Additionally, this course explores tools that are designed • Manage a project recovery plan until transitioning to a to aid in the discovery and management of stakeholder more stable project assessment and team expectations. Participants will gain a thorough • Apply proven techniques to recover a challenged understanding of steps to take to ensure a continued project alignment between stakeholder expectations and project • Be prepared to assemble a project “tiger team” objectives and will also be able to develop a successful • Deal with the inevitable politics associated with stakeholder management process. challenged projects • Overcome cultural challenges associated with LEARN HOW TO: challenged projects • Recognize the benefits of using a stakeholder-centric • Use key metrics to measure the success of the project approach in projects recovery plan • Conduct a stakeholder analysis • Create a stakeholder management plan COURSE TOPICS INCLUDE: • Tailor a communication plan to meet the diverse • An overview of the project assessment and recovery needs of different stakeholder types process • Manage stakeholder expectations and relationships • Developing a project assessment and recovery charter • Create an on-the-job action plan • Planning the project assessment • Assessing the project COURSE TOPICS INCLUDE: • Developing the project recovery plan • Stakeholder management overview • Managing project recovery and transition • Stakeholder analysis • Preventing challenged projects • Stakeholder management planning • Stakeholder communications • Stakeholder expectations & relationships 18 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T Mission Driven Project Management: NEW Establishing a Project ONSITE NEW From Strategy to Action Management Culture ONLY Increase Your Organization’s Competitive C L A S S E S Recognize the Leadership Role of the C L A S S E S Advantage! For more information about Executive in Achieving a Project Management Mission Driven Project Management: From Strategy to course 6188 dates and Culture! COURSE LEVEL: Advanced Action is designed to help you align your projects to locations, visit our website. Project management is known to help reach PDU CREDITS: 7 business strategy in the most effective way to ensure they organizational strategic goals and can solve common CPE CREDITS: 8 deliver on organizational goals and objectives. This COURSE LEVEL: Advanced project challenges. This custom-designed seminar FIELD OF STUDY: Business course brings techniques from the world of business PDU CREDITS: 14 outlines the key components for building and Management and Organization strategy and applies them to project management. CPE CREDITS: 16 maintaining a project management culture. Participants Projects and programs are undertaken by an organization FIELD OF STUDY: Business FORMAT: Custom-designed will learn to recognize how portfolio and resource so that it can strengthen its competitive position, respond Management and Organization management techniques can influence individual project LENGTH: 1 Day to environmental changes, and ultimately drive success. performance, and appreciate how various organizational Linking your projects to organizational strategy adds FORMAT: Presentation, class exercises, and case studies components (e.g., PMOs) can achieve different project value to your customers and your organization, and and organizational goals. How current PMO and project opens up new possibilities in the future. LENGTH: 2 Days management systems support “high-performance PRICE: $1,290 culture” goals is also discussed. LEARN HOW TO: • Describe organizational strategy and its relationship to LEARN HOW TO: projects and project management • Discuss the infrastructure required to build a project • Apply the strategic planning process at the management culture organizational level • Recognize the power of project management • Recognize symptoms of organizational changes and • Discuss the role of the leader in supporting projects how projects can contribute to successful business and the project manager transformation • Create an on-the-job action plan • Apply common strategic techniques and methods • Explain the link between organizational strategy and COURSE TOPICS INCLUDE: culture • Building a project management culture • Determine strategies to deal with the politics • The power of project management associated with projects • Supporting projects and the project manager • Examine project management from a business systems and entrepreneurial approach COURSE TOPICS INCLUDE: • Overview of strategic project management • The strategic planning process • Executing, monitoring, and controlling strategy • Aligning your project to organization strategy • An entrepreneurial approach to project management M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 19
    • P R O J E C T M A N A G E M E N T Leading and Managing High-Performing NEW Dynamic Project Teams: Contributing NEW Project Teams to Project Success Lead for Success While Resolving People C L A S S E S Contribute to Project Success, Even When C L A S S E S Issues! For more information about You’re Not Managing It! For more information about Project success hinges not only on the effectiveness of course 6183 dates and In today's challenging business environment, team course 6181 dates and the project team and how well they work together, but locations, visit our website. members are asked to take an active role in projects. locations, visit our website. also on the project manager’s ability to lead and manage Often, these team members have no knowledge of the the team and focus on people issues. This course COURSE LEVEL: Intermediate project management discipline. As such, project team COURSE LEVEL: Basic provides a unique opportunity to develop core PDU CREDITS: 14 members need to be well-versed in the use of project PDU CREDITS: 14 competencies in such people skills as improving self- CPE CREDITS: 16 management tools and techniques. This course provides CPE CREDITS: 16 understanding, assessing the effectiveness of others, FIELD OF STUDY: Business project team members with the foundational project FIELD OF STUDY: Business team building, leadership, motivation, and conflict Management and Organization management knowledge and skills that will allow them Management and Organization resolution. Participants gain a practical understanding of to support the project manager in the initiating, how to assess and sustain effective team performance FORMAT: Presentation, class planning, executing, monitoring, and controlling needs FORMAT: Presentation, class throughout the project life cycle, as well as how to exercises, and case studies of the project. It is intended to give team members an exercises, and case studies identify and resolve key resource issues. LENGTH: 2 Days overview of the types of tools and techniques that LENGTH: 2 Days PRICE: $1,235 project managers use to balance the competing demands PRICE: $1,190 LEARN HOW TO: of scope, time, cost, and quality in a project. • Develop strategies that help organizations develop high-performing teams LEARN HOW TO: • Define criteria that help teams perform at a higher • Explain fundamental project management concepts level • Contribute to the development of a project charter • Establish effective communication standards before • Discuss components of a project management plan initiating collaborative efforts • Decompose work package assignments into project • Develop trust among team members activities • Implement new approaches to systematically involve • Review components of a project schedule others in team communication, visioning, and • Work within a project budget decision making • Participate in risk plan development • Create team-building exercises that facilitate team • Discuss the importance of a performance collaboration with limited leader involvement measurement baseline • Manage challenging and dynamic issues that diminish • Monitor and report activity progress team effectiveness • Discuss project change management • Leverage innovative learning techniques that facilitate • Close out a project and capture lessons learned team member development • Create an on-the-job action plan • Foster an effective team-building environment regardless of member proximity COURSE TOPICS INCLUDE: • Project management overview COURSE TOPICS INCLUDE: • Defining the project • Building a foundation for high-performing teams • Planning the project • Understanding the people on your team • Organizing the scope • Establishing team standards and processes that • Scheduling the project facilitate high performance • Project budgeting • Building trust and collaboration • Planning for risk • Sustaining high performance • Approving the project management plan • Capstone activity • The project work • Closing the project 20 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O J E C T M A N A G E M E N T Strategic Resource Management: Aligning Resources with Projects NEW Coming Soon! Ensure You Have the Right People on the C L A S S E S Managing Government Projects: C L A S S E S Right Projects! For more information about Unique Aspects of the Federal For more information about Having the right resources working on your projects can course 6187 dates and Environment course 6186 dates, locations, make the difference between success and failure. This locations, visit our website. and price, visit our website. course provides portfolio management tools and techniques to help you improve performance in your COURSE LEVEL: Advanced Meet Mission Goals with Successful Projects! organization. Participants will apply processes and create PDU CREDITS: 14 This course introduces the foundational principles of deliverables of effective portfolio management practices. CPE CREDITS: 16 project management and examines how the additional FIELD OF STUDY: Business considerations of being subject to further legal LEARN HOW TO: Management and Organization constraints, being accountable to the public, and using • Discuss the value of portfolio management public resources must also be factored into your project • Identify and explain the portfolio stakeholder roles FORMAT: Presentation, class plans and execution. and responsibilities exercises, and case studies • Describe the portfolio management process groups LENGTH: 2 Days • Define a portfolio management process • Recognize tools and techniques for portfolio PRICE: $1,290 Facilitated Project Planning: C L A S S E S management Flawless Project Launch For more information about • Examine resource needs across the portfolio course 6185 dates, locations, Conduct High-Impact Project Kick-Off and price, visit our website. COURSE TOPICS INCLUDE: Workshops! • An overview of portfolio management • The portfolio management process This course explores the benefits of conducting a kick- • Portfolio governance off workshop. You’ll acquire tools and techniques to • Portfolio risk management conduct discovery activities, prepare for the workshop, • Workload management facilitate the session, and complete the project • Resource allocation deliverables. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 21
    • PROJECT MANAGEMENT Business Analysis Build the Knowledge and Skills Necessary to Understand Your Organization’s Needs Organizations are redefining how they operate and manage change in order to increase their ability to fulfill mission, goals, and objectives. Now more than ever, it is imperative to align the organization's process improvement and BUSINESS ANALYSIS automation projects with a prioritized set of value-driven business requirements. Traditional techniques have demonstrated their shortcomings in the delivery of business value. As a result, organizations are complex, susceptible to risk, and riddled with silos and no-value activities. A new generation of business analysis techniques has emerged as a critical success factor in an effort to align an organization's resources (process, people, tools, data, facilities, etc.) to effectively meet or exceed organizational business goals and objectives. Specifically, business analysis helps both management and project teams to: • Clarify the business need, business goals, and objectives • Document, measure, and control business processes PROFESSIONAL SERVICES • Analyze process impacts, risks, and gaps • Define and prioritize business improvements • Control and validate the value of the solution as it is being designed, constructed, and utilized & FAC-P/PM Whether you are a division director, business unit manager, systems architect, engineer, analyst, solutions architect, contract specialist, technical lead, functional lead, or project manager, you may be serving as, or supporting, the role of business analyst in your organization. As the primary liaison between the organization and the project team, the business analyst is responsible for clearly identifying business requirements, developing solution specifications, and tracking the delivery of those requirements throughout the project. We help you build the knowledge and skills necessary to understand your organization’s needs clearly and ensure that the solution meets the needs. PROFESSIONAL SKILLS COURSES Principles of Business Analysis....................................25 Facilitation Skills for Business Analysts NEW! ..........28 Crafting High-Quality Requirements ..........................25 CBAP® Exam Preparation NEW! ...............................29 Building Business Cases ..............................................26 Verifying and Validating the Solution..........................27 Project Management Skills for OTHER OFFERINGS Business Analysts NEW! .......................................27 Project Management......................................................2 Leadership and Communication Skills for Professional Services ...................................................30 Business Analysts NEW! .......................................28 FAC-P/PM ...................................................................32 Professional Skills........................................................33 OTHER OFFERINGS AND INFORMATION Publications.................................................................36 K E Y: Course includes computer use Accessible by Washington, DC Metro 22 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • PROJECT MANAGEMENT Business Analysis 2010 Course Calendar All courses, except those designated below, will be held in Washington, DC Our Washington, DC classes are conveniently accessible by Metro COURSE NAME JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER Building Business Cases Apr. 1-2 Jun. 24-25 Aug. 26-27 Nov. 29-30 BUSINESS ANALYSIS CBAP® Exam Preparation Please visit www.managementconcepts.com/ba for course dates and locations. Crafting High-Quality Requirements Mar. 15-17 V Jun. 21-23 Sep. 13-15 Nov. 3-5 Facilitation Skills for Business Analysts Please visit www.managementconcepts.com/ba for course dates and locations. PROFESSIONAL SERVICES Leadership and Communication Skills for Please visit www.managementconcepts.com/ba for course dates and locations. Business Analysts & FAC-P/PM Principles of Business Analysis Feb. 3-5 V May 26-28 Aug. 2-4 Dec. 6-8 Project Management Skills Please visit www.managementconcepts.com/ba for course dates and locations. for Business Analysts Verifying and Validating the Solution Apr. 12-14 V Jul. 14-16 Oct. 13-15 Dec. 13-15 PROFESSIONAL SKILLS V - Vienna, VA All courses available on-site. Call 703.790.9595 ext. 3502 OTHER OFFERINGS AND INFORMATION to bring any course to your location. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 23
    • PROJECT MANAGEMENT Business Analysis Certificate Program anagement Concepts Business Analysis M C O R E C O U R S E S (Required) Certificate Program provides business STEP 1: ENROLL IN THE PROGRAM • Principles of Business Analysis and IT professionals with the knowledge The first step is to submit the Letter of Intent • Crafting High-Quality Requirements and skills needed to ensure solutions which can be found on our website. Submitting • Building Business Cases meet or exceed the organization’s goals • Verifying and Validating the Solution this form enrolls you in the program but does not BUSINESS ANALYSIS and objectives. The Business Analysis Certificate obligate you to take any courses. Program helps professionals integrate the business, technical, and management competencies required to STEP 2: ENROLL IN COURSES successfully manage the business and system ELECTIVE COURSES • Enroll in the first course listed in the core requirments of any process and IT change project. (Choose One) courses (required) section outlined on this • Facilitation Skills for Business Analysts page by calling our Customer Service As an Endorsed Education Provider of the • Leadership and Communication Skills for International Institute of Business Analysis (IIBA), our Department at 703.790.9595 or by Business Analysts business analysis curriculum is consistent with the • Project Management Skills for Business registering online. PROFESSIONAL SERVICES Business Analysis Body of Knowledge (BABOK® Guide). Analysts • After you have completed the first course, you may proceed in any order you choose. & FAC-P/PM Bring a Customized Certificate STEP 3: COMPLETE PROGRAM Program In-House REQUIREMENTS We will partner with you to create a unique curriculum • You must complete all the program customized to meet your employees’ specific requirements within three years of the first day development needs. Contact us at 703.790.9595 ext. of the first course taken for certificate program 3502 or businessanalysis@managementconcepts.com to learn credit in order to receive the certificate. more about our custom and/or on-site capabilities. • You must attend all classes, in their entirety, PROFESSIONAL SKILLS to receive full credit for the program. • On the last day of each class, you will take Certification Preparation and an examination on the materials covered. Maintenance CBAP® Exam The test is scored as either pass or fail. In the Our business analysis courses provide Continuing Preparation event of a failing score, you have the option Development Units (CDUs) for those who need to of taking another examination without prepare for or maintain their Certified Business Analysis re-taking the course. You must pass the Professional™ (CBAP®) certification. These courses also exams to receive credit for the courses. provide Professional Development Units (PDUs) for those who need to prepare for or maintain their Project STEP 4: GRADUATE! OTHER OFFERINGS Management Professional (PMP®) certification. AND INFORMATION When you have fulfilled all of your program requirements, you will receive a framed certificate. Management Concepts Business Analysis Certificate Program helps you prepare to become a Certified Business Analysis Professional™ (CBAP®)! 24 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • B U S I N E S S A N A L Y S I S Principles of Business Analysis Crafting High-Quality Requirements Business Analysis for Business and IT C L A S S E S Learn the Core Requirements Skills that Apply C L A S S E S Professionals! VIENNA, VA to Any Requirements Need! VIENNA, VA Principles of Business Analysis is the flagship course of 10-6310-01 Feb. 3-5, 2010 IT projects are not the only efforts that need clear 10-6311-01 Mar. 15-17, 2010 WASHINGTON, DC WASHINGTON, DC Management Concepts Business Analysis Certificate 10-6310-02 May 26-28, 2010 requirements. Both business and IT professionals depend 10-6311-02 Jun. 21-23, 2010 Program. The course aligns with the IIBA®’s BABOK® Guide, 10-6310-03 Aug. 2-4, 2010 on effective requirement skills to define clear needs, 10-6311-03 Sep. 13-15, 2010 to introduce techniques from project management to plan, 10-6310-04 Dec. 6-8, 2010 analyze information to make informed decisions, and 10-6311-04 Nov. 3-5, 2010 manage, and communicate; requirements management to focus the recommendations (scope) based on value to the COURSE LEVEL: Intermediate elicit, analyze, solicit, and verify requirements; and organization. Develop the key skills required to reduce COURSE LEVEL: Intermediate PDU CREDITS: 21 enterprise architecture to promote knowledge retention, requirements-driven causes of project failure. These key PDU CREDITS: 21 CPE CREDITS: 24 reduction of complexity, and reuse. skills apply to business, operational, functional, non- CPE CREDITS: 24 CDU CREDITS: 21 functional, technical, or any other type of requirement. CDU CREDITS: 21 This course is designed for business and IT professionals FIELD OF STUDY: Business Learn how to ensure they align to the approved business FIELD OF STUDY: Business who want to make informed decisions about the needs of Management and Organization Management and Organization goals and objectives. Identify, document, analyze, and the organization and document them as business and track requirements throughout a project’s life cycle. FORMAT: Presentation, class project requirements. Establish a solid foundation of Determine key roles and responsibilities in requirements FORMAT: Presentation, class exercises, case studies, and skills, knowledge, and techniques to make sure your analysis. Discover the importance of allocating and tracing exercises, case studies, and final exam projects contribute value to your organization’s mission, requirements. final exam goals, and objectives. LENGTH: 3 Days PRICE: $1,380 LEARN HOW TO: LENGTH: 3 Days LEARN HOW TO: PRICE: $1,380 • Differentiate between key elicitation techniques • Understand the change culture and framework of the • Create business solution problem domain models organization • Document user interaction with usage models • Plan, manage, and communicate the business analysis • Tailor techniques to multiple project environments activities • Adapt the requirements work plan for the level of ACE CREDIT • Define business needs, goals, and objectives project risk RECOMMENDATION: In the ACE CREDIT • Analyze the current state of models and the feasibility • Develop use cases through an iterative approach upper division baccalaureate RECOMMENDATION: In the of solution alternatives degree category, two semester upper division baccalaureate • Define and validate the scope for the solution hours in Project Management, COURSE TOPICS INCLUDE: degree category, two semester • Prepare a business case for the solution • Key business solution concepts Management, or Business hours in Project • Prepare the business requirements document • Eliciting requirements Administration Management, Management, • Select the appropriate requirements verification and • Verifying requirements solution validation methods or Business Administration • Writing requirements COURSE TOPICS INCLUDE: Participants will receive a • Confirming project scope and user requirements with • Business analysis overview copy of Professionalizing use cases • Business analysis planning and monitoring Business Analysis: • Specifying requirements Participants will receive a • Enterprise analysis Breaking the Cycle of • Documenting and validating the solution copy of Getting It Right: • Elicitation Challenged Projects by Business Requirement • Requirements analysis Kathleen B. Hass, PMP . Analysis Tools and • Requirements documentation Techniques by Kathleen B. • Solution validation Hass, Don J. Wessels, and Kevin Brennan. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 25
    • B U S I N E S S A N A L Y S I S Building Business Cases Build the Case to Obtain Project Approval! C L A S S E S Proposed solutions are required to explain the value WASHINGTON, DC they bring to the organization. Traditional solution 10-6314-01 Apr. 1-2, 2010 10-6314-02 Jun. 24-25, 2010 definition techniques focus more on design than on 10-6314-03 Aug. 26-27, 2010 business value and, therefore, fall short of fulfilling the 10-6314-04 Nov. 29-30, 2010 intended business needs. Learn how to justify the business value of your proposed solution to the COURSE LEVEL: Intermediate organization and to demonstrate how it aligns to the PDU CREDITS: 14 mission goals and objectives. CPE CREDITS: 16 CDU CREDITS: 14 LEARN HOW TO: FIELD OF STUDY: Business • Clearly define project scope Management and Organization • Conduct a feasibility analysis • Conduct both a business and technical viability FORMAT: Presentation, class analysis exercises, and final exam • Define project objectives, develop a strategy, and assess associated risks LENGTH: 2 Days • Estimate project timelines and budgets PRICE: $1,075 • Address cost/benefit estimations • Document the business case COURSE TOPICS INCLUDE: • Components for business and technology assessments • Risk assessment techniques • Financial analysis techniques • Benefits prioritization, estimation, and analysis • Deriving cost benefit results Participants will receive a copy of The Business Analyst as Strategist: All of Management Concepts courses can be Translating Business Strategies into Valuable customized and delivered on site. Solutions by Kathleen B. Call 703.790.9595 ext. 3502 to bring a course Haas, PMP . or custom program to your location. 26 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • B U S I N E S S A N A L Y S I S Project Management Skills NEW Verifying and Validating the Solution for Business Analysts Increase Customer Satisfaction through C L A S S E S Sharpen Your Project Management Skills and C L A S S E S Solution Quality and Reliability! VIENNA, VA Effectively Manage Business Analysis For more information about Learn to reduce conflict, decrease defects, and increase 10-6312-01 Apr. 12-14, 2010 Activities! course 6303 dates and WASHINGTON, DC customer satisfaction through implementation of 10-6312-02 Jul. 14-16, 2010 Learn the essential project management concepts and locations, visit our website. requirements verification and validation processes. Discover 10-6312-03 Oct. 13-15, 2010 skills to effectively create business analysis planning how to identify and manage requirements risks. Create 10-6312-04 Dec. 13-15, 2010 deliverables and manage the requirements process. COURSE LEVEL: Basic requirements traceability processes through matrices and COURSE LEVEL: Intermediate PDU CREDITS: 21 use cases. Examine the specific verification and validation PDU CREDITS: 21 LEARN HOW TO: CPE CREDITS: 24 activities that the business analyst must perform to ensure CPE CREDITS: 24 • Explain the relationship between project management CDU CREDITS: 21 the delivery of a high-quality business solution. CDU CREDITS: 21 and business analysis FIELD OF STUDY: Business FIELD OF STUDY: Business • Apply the steps of the Development Life Cycle (DLC) Management and Organization LEARN HOW TO: Management and Organization • Use and tailor standard project cycles in the planning • Illustrate the value that a verification and validation and management of projects LENGTH: 3 Days process brings to a project FORMAT: Presentation, class PRICE: $1,525 • Apply scope management processes to create and • Describe how the business analyst role applies the exercises, case studies, and manage the requirements verification and validation process to deliver a high- final exam • Apply time management processes to create and quality business solution LENGTH: 3 Days manage a valid, defensible schedule for business • Delineate the roles and responsibilities among the PRICE: $1,380 analysis activities business analyst, project manager, and technical • Apply cost management processes to create and manager within the verification and validation process manage a budget for business analysis activities • Apply the verification and validation activities within • Apply communications management processes to each phase of a product development life cycle manage information • Demonstrate risk management techniques during the • Apply risk management processes to manage ACE CREDIT verification and validation process requirement risks RECOMMENDATION: In the • Develop key components of requirements • Create an on-the-job action plan upper division baccalaureate documentation based on industry best practices degree category, two semester • Use requirements traceability throughout the entire COURSE TOPICS INCLUDE: hours in Project project • Key concepts of requirements management Management, Management, • Select testing options and identify when to use them • Defining the project or Business Administration during the product development life cycle • Using project cycles to manage requirement risks Participants will receive a • Discuss strategies used during the implementation • The value of planning copy of Gregory T. phase to transition a verified and validated solution to RECOMMENDED PRIOR Haugan’s text, Project • Creating defensible schedules the operations phase COURSE OR EXPERIENCE: Management • Determining cost estimates for requirements • Crafting High-Quality • The power of effective communication Fundamentals: Key COURSE TOPICS INCLUDE: Requirements or • Reducing requirements risk Concepts and Methodology. • Key verification and validation concepts equivalent knowledge • Managing the business analyst’s activities • Key roles and responsibilities during the verification and validation process • Verification and validation challenges Participants will receive a • Verification and validation activities copy of Effective Software • Verification and validation techniques Testing: 50 Specific Ways • Verification and validation documentation to Improve Your Testing by • Testing options Elfriede Dustin. • Transitioning the business solution to operations M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 27
    • B U S I N E S S A N A L Y S I S Leadership and Communication Skills NEW NEW for Business Analysts Facilitation Skills for Business Analysts Lead the Requirements Management Process C L A S S E S Influence How Team Members Collaborate C L A S S E S with Confidence! For more information about and Respond to Even the Most Challenging For more information about Effective leadership in business analysis requires course 6305 dates and Project Situations! course 6304 dates and collaboration, consensus, communicating for results, locations, visit our website. Successful projects require collaboration among all locations, visit our website. and shared leadership. Sharpen the leadership skills stakeholders, which must be planned and facilitated required to serve as an effective liaison between the COURSE LEVEL: Intermediate throughout the solution development life cycle. This COURSE LEVEL: Intermediate business community and the development team. Learn PDU CREDITS: 21 course is designed for business and IT professionals who PDU CREDITS: 14 techniques that maximize your leadership style and CPE CREDITS: 24 want to learn how to plan, manage, and achieve CPE CREDITS: 16 advance your business analysis career. Develop skills CDU CREDITS: 21 expected meeting results. Facilitation Skills for Business CDU CREDITS: 14 that help increase customer satisfaction and promote FIELD OF STUDY: Business Analysts will help you develop a strong presence and FIELD OF STUDY: Business product development efficiencies. Gain hands-on Management and Organization foster a clear understanding of project goals and Management and Organization experience in analyzing stages of team development and conditions for all stakeholders. maximizing user involvement and ownership. FORMAT: Presentation, class FORMAT: Presentation, class exercises, and final exam LEARN HOW TO: exercises, and final exam LEARN HOW TO: • Recognize the value and benefits of effective • Improve your leadership competencies throughout LENGTH: 3 Days facilitation LENGTH: 2 Days the entire solution development life cycle PRICE: $1,380 • Identify facilitation techniques for different types of PRICE: $1,235 • Address challenges and pitfalls in working with and team roles, characteristics, and qualities leading business analysis teams • Explain the purpose, objectives, and supporting tools • Effectively manage the conflict inherent in all projects for the 5 stages of facilitation • Discover ways to communicate when discussing • Use techniques that will successfully open an event, unclear user needs engage participants, generate ideas, and organize data • Implement techniques that enable your teams to • Identify various group behaviors and techniques for achieve high performance managing each stage of facilitation • Develop strategies to objectively handle the inevitable • Practice techniques for managing group decisions politics related to your project Participants will receive a • Attain buy-in and commitment from key stakeholders copy of From Analyst to COURSE TOPICS INCLUDE: • Apply appropriate negotiation skills to solve problems Leader: Elevating the Role • Key concepts of facilitation Participants will receive a efficiently of the Business Analyst by • The power of teams copy of The Art and Power Kathleen B. Hass, PMP , • Facilitate the process of Facilitation: Running COURSE TOPICS INCLUDE: Lori Lindbergh, PMP , • Facilitate the team event Powerful Meetings, by Alice • Leadership in a project environment Richard Vander Horst, • Facilitate the team behaviors Zavala, PMP and Kathleen • Organizational leadership and change PMP and Kimi Ziemski. , • Facilitate the team decision B. Hass, PMP . • Interpersonal skills and innate preferences • Enhancing communications • Managing conflict and agreement • Decision making and problem solving • Negotiating solutions • Managing politics and stakeholders 28 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • B U S I N E S S A N A L Y S I S NEW CBAP® Exam Preparation Get Ready for the CBAP® Exam in Just Four Days! C L A S S E S For more information about Did You Know? This comprehensive workshop is designed to help course 6306 visit our participants prepare for taking the CBAP® certification website. Management Concepts helps business analysts build the knowledge and examination. It begins with an overview of the CBAP® skills necessary to understand their organization’s needs clearly and ensure certification process and a pre-assessment to help that the solution meets the need. Not only do we provide the very best in students identify their strengths and weaknesses so they training and certificate programs for the working professional, we also can focus their studying. Although this workshop is not offer supplemental learning resources that can enhance your expertise and intended to teach business analysis fundamentals, it help you and your organization achieve your business goals: does emphasize key concepts in each of the six knowledge areas and contain group exercises in which • Publications: Designed to further enhance your performance, we you can apply some of the more critical concepts to offer several practical guides that provide insight into the distinct areas your work in business analysis. Each module concludes with sample review questions formatted similarly to the of business analysis, including our Business Analysis Essential Library actual exam. The goal of this workshop is to ensure that Series. (For more information, see page 36.) you will recognize the critical components of the exam and provide a roadmap for you to sit for it successfully. • Recorded Webinars: Pre-recorded online learning sessions facilitated by Management Concepts own business analyst experts. LEARN HOW TO: • Successfully sit for the CBAP® exam • Articles and White Papers: Published articles and valuable thought • Identify strengths and weaknesses in your leadership in the subjects of project management and business understanding of the Business Analysis Body of analysis. Knowledge (BABOK® Guide) and related material • Create a support system for passing the test • Maximize the use of your time when preparing to • Press Releases, Upcoming Events and Exhibits, Scheduled take the CBAP® exam Speaking Engagements, and More! Participants will receive a • Recognize critical business analysis terms and concepts copy of The Business • Describe the key elements of each of the six Analysis Body of Knowledge knowledge areas (BABOK® Guide). • Describe the interactions among the knowledge areas and underlying competencies • Determine critical versus non-critical study areas • Avoid common pitfalls associated with taking this exam To access these resources and advance your knowledge, skills, COURSE TOPICS INCLUDE: and awareness of the key challenges facing organizations • CBAP® overview • An overview of the BABOK® Guide today, visit www.managementconcepts.com/ba. • Business analysis planning & monitoring • Elicitation • Management & communication • Enterprise analysis • Requirements analysis • Solution assessment & validation • Underlying competencies • Study tips M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 29
    • PROJECT MANAGEMENT Professional Services for Performance Improvement It’s All about Application… An Integrated Solution for Total Performance Improvement At Management Concepts, we believe that training is only part of the process of From concept to follow-through, our solutions address three critical components for improvement. Applying what you have learned directly and competently to your total project and performance improvement. projects is the true measure of learning. The continuous application of fundamental skills and best practices in the workplace is the key to individual and organizational People – We arm you with the foundational knowledge, skills, and best practices BUSINESS ANALYSIS success. you need for project success. Then we work with you to apply what you have learned directly to your projects. …and Verifying that You Have Learned. Processes – Through our maturity assessments and professional services, we can That is why, when it comes to performance improvement, we offer a solution that identify gaps in business processes and implement a management system that will enables you to verify that learning has occurred and is being applied, continuously. drive project planning and implementation improvements. Through the leadership of our in-house project and program management experts, Tools – We provide you with the tools you need to ensure the application of best PROFESSIONAL SERVICES comprehensive and up-to-date training curricula, and state-of-the-art technology practices and guarantee quality application through our proven templates, Best tools, we can craft an end-to-end, integrated solution, specific to your organization’s Practice Feedback Index, as well as our End-to-End Lessons Learned Follow-Through culture and strategic goals. And most importantly, we can provide you with a full and Virtual PMO services. & FAC-P/PM set of metrics to verify that learning has occurred and is being applied to your projects. We offer a host of enhanced training, consulting, and technology offerings that can be customized to meet your unique learning and development needs. How We Work with You ration Alig People Management Concepts ll abo nm Co en t experts can work with you t Individual Competency Assessments to create a unique en 5 1 C nm PROFESSIONAL SKILLS DEFINE THE ol Compass™ Individual Competency Assessments deliver detailed inventories of solution that will la ig PROVIDE NEEDS individuals’ knowledge and skill levels, along with roadmaps designed to help you bo Al improve your business ON-GOING AND GOALS rat achieve higher workforce performance. These assessments help you: results and solve your SUPPORT Collaboration ion business problems in • Identify gaps in employee or team capabilities project management 5 • Provide individual training requirements Alignment and business Steps to • Target the allocation of training dollars analysis. Performance • Chart a professional development path for employees and teams EVALUATE DEVELOP Improvement SOLUTIONS • Provide a baseline for individual and team proficiency When you have 4 IMPACT OF 2 SOLUTIONS nt unique and pressing These assessments are consistent with standards defined by PMI and the IIBA® and e C OTHER OFFERINGS AND INFORMATION business problems that nm ol can be tailored by integrating them with career tracks and the performance require a solution, we la IMPLEMENT lig evaluation process in your organization. bo will respond with our SOLUTIONS A r at proven Performance n n io tio Improvement Process. ora b 3 gnm Ali Colla ent Copyright © by Management Concepts 30 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • PROJECT MANAGEMENT Mentoring and Coaching Tools A formal project management or business analysis mentoring and coaching program As part of our integrated performance improvement suite, we offer a host of improves overall project performance. Mentoring includes coaching and assistance proprietary project planning and performance technology tools to help you through on the part of the mentor and openness and collaboration on the part of the all phases of the project life cycle. These tools enable you to manage the application mentee. Our mentors provide training and support to their mentees to apply project of fundamental project management and business analysis practices, comply with BUSINESS ANALYSIS management best practices. As a shared activity, the mentor and mentee define clear industry and organizational standards, and validate project management and project management objectives. business analysis competencies. Specifically, our tools will help you with: For individuals formally enrolled in our certificate programs, we offer our • Planning and Execution. We can help with applying lessons learned and best e-Coaching Service. This is an email question-and-answer service offered to help practices through use of our proprietary templates that are included with every with follow-through. course. Developed by our experts, based on actual project experience, these templates will ensure nothing of importance is left out of the planning and Processes execution of your projects. PROFESSIONAL SERVICES Organizational Maturity Assessments • Quality Management. Through our proprietary quality assurance checklists and Utilizing either our own Compass™ Maturity Assessment or PMI®’s OPM3 Virtual Plan Quality Management Service, we can perform audits on mission & FAC-P/PM assessment, we can help you institutionalize best practices and standardization into critical projects to ensure project quality. your business and improve your project performance. • Follow-Through Management. Using our Follow-Through Management Service we These assessments elevate your organization to higher maturity levels by helping you: can support post-class follow-through by bringing classroom action planning back to the workplace. With action plans loaded into our system remotely, • Identify current state against the desired future state participants and supervisors can review completed plans and discuss the status • Create a roadmap to cost-effectively achieve the desired state of others on a weekly basis. Typically this service continues for six months and • Identify an immediate set of “quick hits” to improve immediately can be integrated with our mentoring services if expert support is needed. PROFESSIONAL SKILLS • Provide a baseline and metrics to report improvement status to management and affected personnel • Earned Value Reporting. In situations when earned value is needed, we can now • Help build buy-in for the organizational change about to occur provide you with a complete, outsourced earned value service, helping you avoid Higher maturity levels result in lower variances. Lower variances translate to higher the time and investment it would take to develop your own in-house capability. productivity and profits for your organization. • Project Integrity. Using our proprietary project plan analysis software, we can Project Planning Workshop conduct a complete analysis of the quality of your project plans, regardless of complexity or file type. The reports we generate will indicate all areas needing Using proven tools and practices, including proprietary project planning Post-it® correction. We know from experience that the root cause of troubled projects is a Note technology, we can lead a facilitated planning session to help you plan any failure to follow the fundamentals. This report will show not only to what extent new project or recover one that is in trouble. OTHER OFFERINGS AND INFORMATION the fundamentals are either present or absent and how competently they are Working under the direction of our facilitator, the entire planning team will be being applied, but it will also provide an index of risk exposure. involved to help formally plan and launch the project. The team will leave the workshop with agreed-to plans ready for review with management. We can conduct Contact us at 703.790.9595 ext. 3502 or email us at projectmanagement@managementconcepts.com this workshop for any of your projects or if you want to establish this solution to discuss how we can bolster your people, processes, and tools to ensure best inside your organization, we can provide a train-the-trainer session and license our practices are being applied consistently and competently to your projects. process and tools. M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 31
    • PROJECT MANAGEMENT Federal Acquisition Certification – Program/Project Management (FAC-P/PM) From Compliance to Performance BUSINESS ANALYSIS Discover Your FAC-P/PM Solution! Consulting Services Management Concepts offers a range of products and services to support individuals Management Concepts P/PM Consulting Services support organizations in and organizations in meeting Federal Acquisition Certification requirements for developing or completing a FAC-P/PM strategy or implementation plan. Our P/PM program and project managers. We work with you to define the appropriate consulting experts provide organizational best practices that can be tailored to meet combination of assessments, professional development courses, and consulting agency-specific requirements. services to provide your organization with the tools and capabilities to meet your strategic performance objectives. To learn more about our assessments, consulting services, and professional PROFESSIONAL SERVICES development programs, call the FAC-P/PM specialist at 703.790.9595 ext. 3502 or email today at facppm@managementconcepts.com. Assessment Services & FAC-P/PM P/PM Assessment Services we help you identify a competency baseline related to the FAC-P/PM required competencies. Using this information, our experts will analyze, FAC-P/PM Capstone Training Courses report, and prepare a set of recommendations to help you determine the best FAC- P/PM approach for your professional growth and organizational development. If you are ready to become FAC-P/PM certified, Management Concepts has Assessment options include: developed and delivers entry-, mid-, and senior-level FAI-approved FAC-P/PM Capstone Courses. • Quick plans For more information about open-enrollment and on-site FAC-P/PM Capstone PROFESSIONAL SKILLS • Detailed strategies • Organizational gap assessments Courses, visit www.managementconcepts.com or call 703.790.9595 ext. 3502. • Individual development plans Professional Development Courses Our P/PM curriculum development team will work with you to design and implement a unique professional development program tailored to support your attainment of FAC-P/PM certification. In addition, we provide off-the-shelf courseware that leads to FAC-P/PM certification at the entry-, mid-, and senior- levels. OTHER OFFERINGS AND INFORMATION • Off-the-shelf training is based on FAI competencies and is offered in instructor-led and e-learning formats. • Custom-designed or tailored training can integrate agency-unique requirements, individual development plans, and cohort training experiences. 32 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • PROJECT MANAGEMENT Professional Skills Project Managers and Business Analysts Cannot Rely on Technical Skills Alone BUSINESS ANALYSIS It is essential that project managers and business analysts possess a high level of skills, knowledge, and motivation to make a positive impact on organizational goals, mission, and vision. Our professional skills courses are designed to strengthen business and interpersonal skills, improve performance, and increase productivity. We’ll help you learn how to resolve critical workplace challenges, communicate effectively, create trusting work relationships, build strong leaders, and drive and sustain hard results — fostering professional growth and improving bottom-line results for your organization. PROFESSIONAL SERVICES COURSES Process Improvement Techniques .................................................................................................................................34 & FAC-P/PM Group Facilitation..........................................................................................................................................................34 Resolving Conflict..........................................................................................................................................................34 Negotiation Skills...........................................................................................................................................................34 Influencing Skills ...........................................................................................................................................................35 Briefing and Presentation Skills .....................................................................................................................................35 Critical Thinking for Problem Solving...........................................................................................................................35 Analytics Boot Camp .....................................................................................................................................................35 PROFESSIONAL SKILLS OTHER OFFERINGS Project Management ........................................................................................................................................................2 Business Analysis ...........................................................................................................................................................22 Professional Services ......................................................................................................................................................30 FAC-P/PM......................................................................................................................................................................32 Publications ...................................................................................................................................................................36 For course dates and locations, visit our website at OTHER OFFERINGS AND INFORMATION www.managementconcepts.com. K E Y: Course includes computer use M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 33
    • P R O F E S S I O N A L S K I L L S Process Improvement Techniques Group Facilitation Improve Your Organization’s Processes! C L A S S E S Incresase Team Collboration and Meeting C L A S S E S Develop or refine appropriate techniques for process For more information about Effectiveness! For more information about analysis and improvement in support of performance course 4032 dates and This course is designed for managers, team leaders, course 4319 dates and improvement initiatives. locations, visit our website. project managers, and professionals who are interested locations, visit our website. in facilitating group effectiveness in organizational YOU WILL BE ABLE TO: COURSE LEVEL: Intermediate settings. COURSE LEVEL: Intermediate • Identify the stages of a process improvement model CPE CREDITS: 24 CPE CREDITS: 24 • Blend qualitative and quantitative approaches to FIELD OF STUDY: Management YOU WILL BE ABLE TO: FIELD OF STUDY: process improvement that fit your organization’s goals Advisory Services • Define group facilitation and the role of a facilitator Communications • Collect information needed to make decisions and • Identify the guiding principles of effective group plan for process improvement FORMAT: Presentations; class facilitation FORMAT: Feedback and • Translate a process improvement opportunity into exercises; discussions; and • Apply a results-oriented facilitation process practice sessions; discussions; organized actions designed to achieve desired results application planning • Apply appropriate facilitation tools and techniques self-assessments; and • Communicate to stakeholders the status and results of • Demonstrate proficiency in core facilitation presentations your process improvement initiatives LENGTH: 3 Days competencies • Evaluate process improvement initiatives to determine PRICE: $890 • Facilitate groups to develop and agree on realistic LENGTH: 3 Days if they resulted in the desired impact plans or solutions to issues PRICE: $890 Resolving Conflict Negotiation Skills Become a Master of Successful Conflict C L A S S E S Project Success through Effective Negotiations! C L A S S E S Resolution! For more information about Negotiation skills and abilities enable a project manager to For more information about Learn to resolve conflict effectively by improving course 4364 dates and secure and maintain stakeholder buy-in, manage course 4365 dates and communication skills, uncovering root causes of locations, visit our website. requirements, and bolster support to retain project locations, visit our website. conflict, and managing emotions often present in resources. Long on practice, this course offers learning conflict. COURSE LEVEL: Intermediate opportunities for experienced and novice negotiators alike. COURSE LEVEL: Intermediate CPE CREDITS: 16 CPE CREDITS: 16 LEARN HOW TO: LEARN HOW TO: FIELD OF STUDY: PDU CREDITS: 14 • Describe the nature of conflict and its effects Communications • Negotiate agreements to build effective relationships FIELD OF STUDY: • Identify causes of conflict • Adapt your negotiation style Communications • Assess your conflict style and recognize the conflict FORMAT: Self-assessments; • Direct the flow of the negotiation process styles of others exercises; discussions; • Identify hidden agendas FORMAT: Exercises; • Identify and work with various reactions to conflict presentations; and • Overcome negotiation pitfalls discussions; facilitator • Monitor your emotions during conflict situations application planning • Respond constructively to negative tactics presentations; and • Handle conflict with agility and professionalism • Heighten your awareness of subtle power plays application planning • Overcome conflict through improved communication LENGTH: 2 Days • Manage emotions • Resolve conflict using proven strategies PRICE: $715 • Develop creative solutions to seemingly unsolvable issues LENGTH: 2 Days • Anticipate the outcomes of conflict • Tap into your strengths as conflict escalates PRICE: $715 • Identify ways to leverage productive conflict • Recover a stalled negotiation using proven techniques 34 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • P R O F E S S I O N A L S K I L L S Influencing Skills Briefing and Presentation Skills Learn to Acquire and Maintain Influence! C L A S S E S Deliver Professional Briefings and C L A S S E S Expand your personal influence within your For more information about Presentations! For more information about organization. Develop your skills, learn to overcome course 4363 dates and Briefing and presentation skills are a valuable asset for both course 4318 dates and obstacles, and discover influencing strategies to help you locations, visit our website. professional success and personal satisfaction. Presenting locations, visit our website. build relationships. ideas clearly and concisely enhances your ability to COURSE LEVEL: Intermediate represent and promote yourself and your organization. COURSE LEVEL: Intermediate LEARN HOW TO: CPE CREDITS: 16 CPE CREDITS: 24 • Assess a situation from your and others’ points-of-view PDU CREDITS: 14 LEARN HOW TO: PDU CREDITS: 21 • Determine your audience’s need by actively listening, FIELD OF STUDY: Personal • Identify features of effective briefings and presentations FIELD OF STUDY: asking questions, gathering data, and paraphrasing • Assess your influence style and learn to adapt Development • Address the key factors to consider when making a Communications • Influence your manager or others in authority briefing or presentation • Establish your credibility, assert yourself, and give and FORMAT: Self-assessments; • Organize presentation and briefing content using FORMAT: Exercises; practice receive feedback individual, small, and large proven techniques sessions; videotaping; • Use positive influencing language and non-verbal group practical exercises; • Create appropriate, attention-getting openings discussions; coaching and communication to your advantage discussions; facilitator • Close your presentations with impact and style feedback sessions; and • Say “No” and disagree professionally presentations; and • Enhance your presentations using audio-visual aids application planning • Expand your sphere of influence application planning • Manage nervousness • Engage your audience with effective body language LENGTH: 3 Days • Plan and execute influencing strategies LENGTH: 2 Days • Respond to questions from the audience PRICE: $890 • Overcome obstacles PRICE: $715 • Evaluate your briefings and presentations • Assess and work effectively with political dynamics Critical Thinking for Problem Solving Analytics Boot Camp Learn to Think Differently and Overcome C L A S S E S Learn Tools and Techniques You Can Apply C L A S S E S Barriers to Success! For more information about Immediately! For more information about Learn methodologies for changing your way of thinking course 4332 dates and Improve your analytical skills and refine your approach course 4600 dates and in order to achieve breakthroughs on problems you face locations, visit our website. to analyzing data for decision making. This course is an locations, visit our website. in the workplace. excellent first step or refresher! COURSE LEVEL: Intermediate COURSE LEVEL: Basic LEARN HOW TO: CPE CREDITS: 24 LEARN HOW TO: CPE CREDITS: 40 • Identify your style and patterns of thinking PDU CREDITS: 21 • Utilize Excel to apply statistical techniques for data FIELD OF STUDY: Statistics • Clearly define the problem FIELD OF STUDY: Personal analysis and decision making • Use questioning techniques to obtain the information Development • Properly handle data collection from multiple sources FORMAT: Exercises; case you need from others and data retention in Excel studies; discussions; • Examine and evaluate issues and opportunities FORMAT: Self-assessments; • Visualize data through Excel’s graphing functionality presentations; computer critically exercises; discussions; • Integrate data from multiple sources applications; and application • Solve problems faster with flexible thinking facilitator presentations; and • Describe a data set planning • Adapt your thinking to navigate through unexpected application planning • Summarize data to quickly gain a better events understanding LENGTH: 5 Days • Use creative thinking techniques to break through LENGTH: 3 Days PRICE: $1,500 thinking patterns PRICE: $890 • Solve problems in groups M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 35
    • PROJECT MANAGEMENT Publications Essential Project Management and Business Analysis Resources that Deliver Designed to further enhance your performance and help you stay ahead of the curve, we offer a full suite of project management and business analysis publications, including books, tools, templates, and PMP® exam prep aids. These specialized products deliver the knowledge, skills, and techniques you need to execute projects seamlessly, on time, and within budget. Our authors are professionals in their field. Benefit from their real-world experience. New Publications! BUSINESS ANALYSIS How to Save a Failing Streamlining Business The 77 Deadly Sins of A Practical Guide to Earned Project: Chaos to Control Requirements: The XCellR8™ Project Management Value Project Management, Ralph R. Young, Steven M. Approach Management Concepts Second Edition Brady, and Dennis C. Nagle, Jr. Gerrie Caudle Projects can be negatively By Charles I. Budd and How to Save a Failing Project: Streamlining Business impacted by common “sins” Charlene S. Budd Chaos to Control arms project Requirements: The XCellR8™ that hinder, stall, or throw the The new edition of this managers with the tools and project off track. The 77 PROFESSIONAL SERVICES Approach provides business valuable reference is techniques needed to address analysts with the foundation, Deadly Sins of Project extensively revised and project challenges. The principles, and steps needed Management helps you better updated with new material & FAC-P/PM authors provide guidance to develop a to gather and document understand how to execute projects by on earned value metrics, project plan, establish a schedule for business requirements in an accurate and providing individual anecdotes and case earned value management systems, as execution, identify project tracking efficient manner. Author Gerrie Caudle studies of the project management sins well as coverage of the special issues of mechanisms, and implement turnaround introduces the XCellR8™ approach, an described by experts in the field. earned value project management in methods to avoid failure and regain analysis method used to gather business Contents Include: Acquiescence • regard to the government. control. requirements in a structured, well- Assuming • Barriers • Blaming • Blinders Content: Part I—Background and Contents: Part I: Project Awareness: How defined set of steps. • Carelessness • Chaos • Cluelessness • Motivation• Project Management• The to Recognize a Failing Project • Why Contents: What Is the XCellR8™ Complacency • Conflicts • Confusion • Basics of Earned Value Metrics Part II— Projects Fail • Is Your Project Out of Consensus • Cowardice • Creep • PROFESSIONAL SKILLS Approach? • The XCellR8™ Approach: The Basics of Earned Value• The Earned Control? • Part II: Project Planning: How Identifying Business Events • The Democracy • Despair • Deviation • Value Management System• Part III—It’s to Recover a Failing Project • Analyzing XCellR8™ Approach: The Event Process Disrespect • Ego • Excess • Exclusion • All in the Plan• The Project Plan (Criterion Your Project • Why Create a Plan? • Model • The XCellR8™ Approach: The Excuses • Failure • Helplessness • Hope I) • The Organization (Criteria 2-5) • The Creating the Plan • Building a Team • Event Entity Relationship Diagram and • Immaturity • Indecision • Inefficiency Schedule (Criteria 6-8)• The Budget Identifying the Products • Identifying the Data Attribution • Putting It All Together • Inflexibility • Isolation • Lateness • (Criteria 9-15) • Part IV—Project Status• Work • Establishing a Schedule • Other • The Life Cycle of an Object • The Laziness • Magical Thinking • Tracking Performance (Criteria 16-021)• Planning Activities • Part III: Project XCellR8™ Approach: Completeness Tests Malfeasance • Meetingitis • Misalignment Reporting Variances (Criteria 22-27) • Part Execution: How to Minimize the Risk of • The XCellR8™ Approach: The Big • Miscommunication • No Authority • V—Handling a Project’s Changes and Future Failure • Executing the Plan • Picture • Using Use Cases • Test Opposition • Politics • Poor Termination• Time for a Change (Criteria Managing External and Internal Scenarios • Business Requirements Requirements • Popularity • 28-32)• Are We There Yet? • Part VI— Expectations • Managing Scope • Traceability • Applying the XCellR8™ Powerlessness • Procrastination • Implementation Partial• Implementing OTHER OFFERINGS Managing Quality • Optimizing the Plan Quitting • Rigidity • Scape-goating • AND INFORMATION Approach EVM• Government Contracts• Partial EV • A Recommended Approach for Project Silence • Suspicion • Tunnel Vision • Implementation• Part VII—Emerging Success ©2009, 6" x 9" softcover, 188 pages, Whining ISBN 978-1-56726-240-7, Product Code Practices• Earned Schedule• Critical ©2009, 6" x 9" softcover, 234 pages, B407, $45 ©2009, 6" x 9" softcover, 357 pages, Chain Project Methodology ISBN 978-1-56726-239-1, Product Code ISBN 978-1-56726-246-9; Product Code ©2009, 6" x 9" hardcover, ISBN 978-1- B391, $45 B777, $29 56726-256-8, Product Code B568, Price $65 36 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • PROJECT MANAGEMENT The Business The Art and Power of Facilitation: The Project Manager’s Guide Dispersed, Culturally Diverse Project Teams Running Powerful Meetings • Applying Complexity Thinking to Highly Analysis Essential to Making Successful Innovative, Urgent Projects • Applying Library Series Alice Zavala, PMP and Kathleen B. Hass, PMP , Decisions Complexity Thinking to Ambiguous ©2008, 6" x 9" softcover, Business Problems, Opportunities, and The Business Analysis 190 pages COL. Robert A. Powell, Ph.D., Solutions • Applying Complexity Thinking Essential Library is a series of ISBN 978-1-56726-212-4 and Dennis Buede, Ph.D. to Projects with Poorly Understood, Volatile practical guides that provide Product Code B124, $26 Contents: Good Decision- Requirements • Applying Complexity insight into the distinct areas of Making: The Key to Project Thinking to High-Visibility Strategic business analysis. This series provides those From Analyst to Leader: Elevating Success • Managerial Projects • Applying Complexity Thinking in the profession with the practical tools and the Role of the Business Analyst Decision-Making • Decisions to Large-Scale Change Initiatives • techniques needed to operate effectively. and the Project Management Applying Complexity Thinking to Projects BUSINESS ANALYSIS Kathleen B. Hass, PMP Lori Lindbergh, PMP , , Professionalizing Business Richard VanderHorst, PMP and Kimi , Life Cycle • Overview of Decision-Making with Significant Risks, Dependencies, and Analysis: Breaking the Cycle of Ziemski, PMP • Project Management Decisions • External Constraints • Applying Framing the Decision • Generating Complexity Thinking to Projects with a Challenged Projects ©2008, 6" x 9" softcover, Decision Alternatives • Analyzing the 132 pages High Level of IT Complexity Kathleen B. Hass, PMP Alternatives in Terms of Values and ISBN 978-1-56726-213-1 ©2009, 7" x 10" softcover, 298 pages ©2008, 6" x 9" softcover, Uncertainty • Handling Risk and Product Code B131, $26 ISBN 978-1-56726-233-9 120 pages Uncertainty • Training Project Managers as Product Code B339, $39 ISBN 978-1-56726-208-7 Decision Makers Product Code B087, $26 Work Breakdown Structures ©2009, 6" x 9" softcover, 311 pages Practical Project Risk PROFESSIONAL SERVICES for Projects, Programs, and ISBN 978-1-56726-234-6 Getting It Right: Business Product Code B346, $39 Management: The ATOM Requirement Analysis Tools and Enterprises Methodology & FAC-P/PM Techniques Gregory T. Haugan, PMP Managing Complex Projects: Contents: Part I: WBS David Hillson, PMP and , Kathleen B. Hass, PMP Don J. Wessels, PMP , , A New Model Peter Simon, PMP and Kevin Brennan, PMP Fundamentals • Introduction to the Work Breakdown Kathleen B. Hass, PMP Contents: Part I: The Problem ©2008, 6" x 9" softcover, • The Challenge of Managing 194 pages Structure • Work Breakdown Contents: Part I: Complexity Structure Fundamentals • Thinking in the World of Risk • Making It Work • ISBN 978-1-56726-211-7 Active Threat and Product Code B117, $26 WBS Software and the WBS in Business • Complexity Software • WBS Principles, Steps, and Thinking • Applying Opportunity Management — The ATOM Checklist • Part II: WBS Applications • Risk Process • Part II: Applying ATOM to PROFESSIONAL SKILLS Unearthing Business Requirements: Complexity Thinking to Project Management Methodology Projects • The Project a Typical Project • Start at the Beginning Elicitation Tools and Techniques (Initiation) • Exposing the Challenge and Operations • Life Cycle Complexity Model • Part II: Rosemary Hossenlopp, PMP and Kathleen B. Planning: Programs and Phases • (Identification) • Understand the Exposure Applying Complexity Thinking to Hass, PMP Portfolio Management and a Standard (Assessment) • Options and Actions Assign Key Project Team ©2008, 6" x 9" softcover, WBS • Government Performance Members • Competencies (Response Planning) • Spread the Word 211 pages Management and the WBS • The WBS in Required to Manage Complex Projects (Reporting) • Just Do It (Implementation) ISBN 978-1-56726-210-0 Construction Management • Part III: WBS • Developing Leaders of Complex Projects • Keeping It Alive (Major Reviews) • Product Code B100, $26 Examples and Descriptions • WBS • Part III: Applying Complexity Thinking Ongoing Updates (Minor Reviews) • Examples and Descriptions to Select the Project Cycle • Appropriate Learning from Experience (Post-Project The Business Analyst as Strategist: ©2008, 6" x 9" softcover, 382 pages Project Cycles for Independent Projects • Review) • Part III: Variations on a Theme • Translating Business Strategies ISBN 978-1-56726-228-5 Appropriate Project Cycles for Moderately ATOM for Small Projects • ATOM for OTHER OFFERINGS AND INFORMATION into Valuable Solutions Product Code B285, $52 Complex Projects • Appropriate Project Large Projects • Simulating Possible Cycles for Highly Complex Projects • Part Futures (Quantitative Analysis) • Next Kathleen B. Hass, PMP Steps IV: Managing the Dimensions of Project ©2008, 6" x 9" softcover, Complexity • Applying Complexity ©2007, 7" x 10" hardcover, 241 pages 169 pages Thinking to Large, Long-Duration Projects ISBN 978-1-56726-202-5 ISBN 978-1-56726-209-4 • Applying Complexity Thinking to Large, Product Code B025, $59 Product Code B094, $26 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 37
    • PROJECT MANAGEMENT Right-Brain Project Hierarchy Process and Its Applications to IT Maintenance: Applied Project Management for Project Risk Management • Scenario Management: A Planning as an Effective Tool For Dealing Project Management Small Projects Complementary Approach With Long-Term Uncertainties Michael F. Malinowski, PMP Sandra Rowe, PMP B. Michael Aucoin, PMP ©2007, 8 ½" x 11" looseleaf binder with Contents: Part I: Initiating Contents: Part I: Project CD-ROM, 234 pages Processes • Part II: Planning Management Discipline — Contents: What’s Wrong ISBN 978-1-56726-203-2 Processes • Part III: Project Management with Project Management? • Product Code B032, $125 Executing Processes • Part Overview • Concerns for Child’s Play…and Maturity • Two Brains Are Better than IV: Controlling Processes • Small Projects • Managing One • Motivation: The Need Managing Politics and Metrics — Overall Control • and Leading Small Projects • to Act • Projects Create Configuration Management • Cost Pre-Project Activities • Part Conflict in Projects BUSINESS ANALYSIS Change, Change Needs Leadership • Control • Communication and Beyond • II: Project Management Process for Small Tools of the Trade: Working with the Brian Irwin, PMP Risk Management • Part V: Assessing and Projects — Process Overview • Initiating Right Brain • Doing What Works: Contents: Understanding the Closing Processes • Peer Reviews and • Planning • Planning for Simple Projects Contemporary Projects in an Accelerated Project Environment • Politics Formal Audits • Customer Survey • • Controlling • Closing • Part III: World • Making the Complex Simple • – Project Management Fact- Annual Closeout Additional Discipline — Managing That’s Incredible: Case Studies of of- Life • Conflict: Don’t Fear ©2007, 6" x 9" softcover, 255 pages Multiple Small Projects • Building Phenomenal Projects • Principles of the Inevitable • Project ISBN 978-1-56726-207-0 Effective Teams • The Power of One • Right-Brain Project Management • Stakeholders • Communication • Product Code B070, $39 Time Management • Transitioning to Discovering Fire: Find the Compelling Negotiation • Multidirectional Large Projects Purpose • Solving the Mystery: Make Relationship Management • Devising a Essentials of Software ©2007, 6" x 9" softcover, 168 pages PROFESSIONAL SERVICES Sense of the Project • A Trip to the Political Strategy • The Leadership ISBN 978-1-56726-185-1 Laboratory: Experiment and Adapt • Element • Implications Project Management, Product Code B85X, $26 Second Edition & FAC-P/PM Painting without Numbers: Create the ©2008, 6" x 9" softcover, 213 pages New Reality • Doing Business with a ISBN 978-1-56726-221-6 Fast Forms for Managing Richard Bechtold, Ph.D. Handshake: Exercise and Fulfill Trust • Product Code B216, $29 All That Jazz: Hit the Sweet Spot • Contents: Project Development Projects Telling the Story: Leave a Legacy • The Management in the Software Kathleen A. Demery, PMP , Hero in Us All: The Moral of the Story Project Decisions: The Art Development Environment • and Monica M. Lusk and Science Selecting the Best Processes • ©2007, 6" x 9" softcover, 312 pages Contents: Project Developing Plans • Product ISBN 978-1-56726-206-3 Lev Virine and Michael Initiation Forms • Project Management • Product Product Code B063, $40 Trumper Planning Forms • Project PROFESSIONAL SKILLS Quality Management • Acquisition Contents: Part I: Management • Process Management • Execution and Control Software Tools for Managing Introduction to Project Iterative Estimation and Development of Forms • Project Closeout Complex Systems • Managing Defects Forms • General-Use Project Risk Decision Analysis • Part II: Forms Decision Framing • Part III: Using Diagnostic Software Architectures Hameed G. Nezhad, Ph.D. Modeling the Situation • Part • Managing Testing of COTS-Intensive ©2007, 8 ½" x 11" looseleaf binder with Contents: Part I: Risk IV: Quantitative Analysis • Part V: Systems • Implementing Quality CD-ROM, 680 pages Management Process • Implementation, Monitoring, and Frameworks and International Standards ISBN 978-1-56726-182-0 Step 1: Identifying Project Reviews • Diagnosing Project Control Product Code B825, $229 Uncertainties • Step 2: ©2008, 7" x 10" softcover, 344 pages Effectiveness • External Software Network/enterprise licenses available. Developing a Risk ISBN 978-1-56726-217-9 Capability Audits • Recovering Projects Call 1.800.506.4950 ext. 4170 for more Management Plan • Step 3: Qualitative Product Code B179, $49 from Insufficient Control • Recovering information. OTHER OFFERINGS AND INFORMATION Risk Assessment • Step 4: Quantitative Projects from Excessive Control • Risk Assessment • Step 5: Risk Response Recovering Projects from Inappropriate Planning and Implementation • Part II: Control • Sustaining the Recovery Simulation Tools • Project Simulations • ©2007, 6" x 9" hardcover, 489 pages Part III: Decisions Tools • Risk ISBN 978-1-56726-186-8 Management Decisions • The Analytic Product Code B868, $59 38 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • PROJECT MANAGEMENT Introduction to IT Project Earned Value Management Integrated Cost and Project Requirements: A Management Maturity Model® Schedule Control in Project Guide to Best Practices Cynthia Snyder, PMP and , Ray W. Stratton, PMP Management Ralph R. Young, DBA Frank Parth, PMP Contents: Part I: Earned Ursula Kuehn, PMP Contents: Introduction • Contents: Projects and Value Management Basics — Contents: Introduction to Key Requirements Success Operations • Organizational Introduction to Earned Value Project Management and the Factors • Partnering for Structure and the Strategic Role Management • Basic Integrated Process • The Success • Requirements- of Project Management • Project Concepts of Earned Value Integrated Process • Defining Related Project Startup Issues Processes, Phases, and Life Management • Requirements the Scope • Estimating the • Fostering Effective Cycles • Project Management Plan Elements of Earned Value Management • Real and Cost and Duration of Work Teamwork • Coaching the Project’s BUSINESS ANALYSIS • Initiating and Planning Project Scope • Imagined Impediments to Earned Value Packages • Balancing the Scope to the Requirements Manager and Requirements Creating the Work Breakdown Structures and Management • Part II: Implementing Budget • Understanding Workflow and Analyst • Clear Communication: The Key Project Schedule • Developing the Project Earned Value Management via the Earned How Work Packages Relate • Building a to Project Success • Being Agile: The Team • Quality Management • Project Value Management Maturity Model® — Network Schedule • Analyzing and “Right” Amount of Discipline and Process Communications • Project Risk • Finalizing The Need for an Earned Value Adjusting the Schedule • Analyzing • Continuous Improvement • The Project the Schedule and Budget • Project Execution Management Maturity Model® • Overview Schedule Risk • Readdressing the Scope to Manager’s Role Concerning Quality • • Project Monitoring and Control • Project of the EVM3 • EVM3 Level 1: Initial Level • Balance the Triple Constraint • Requirements, Risk, and the Project Audit and Closure EVM3 Level 2: Localized/Partial Establishing a Performance Measurement Manager • Summary and Suggested ©2007, 7" x 10" hardcover, 443 pages Implementation • EVM3 Level 3: ANSI/EIA Baseline • Performing Earned Value Implementation Steps ISBN 978-1-56726-178-3 748-Compliant Implementation • EVM3 Analysis • The Closeout Process • ©2006, 6" x 9" hardcover, 260 pages PROFESSIONAL SERVICES Product Code B787, $59 Level 4: Management Implementation • Analyzing the Cost and Schedule Metrics ISBN 978-1-56726-169-1 EVM3 Level 5: Optimizing Implementation of Deliverables • Archiving Cost and Product Code B698, $69 & FAC-P/PM Introduction to IT Project ©2006, 6" x 9" softcover, 192 pages Schedule Data for Continuous Process ISBN 978-1-56726-180-6 Improvement Software Project Management Forms Product Code B809, $36 ©2006, 6" x 9" softcover, 248 pages Management: Measures for Cynthia Snyder, PMP and , ISBN 978-1-56726-170-7 Frank Parth, PMP U.S. Military Program Product Code B701, $42 Improving Performance ©2007, 8 ½" x 11" looseleaf Management: Lessons Robert Bruce Kelsey binder with CD-ROM, 40 pages Project Management Contents: Measures, Goals, ISBN 978-1-56726-201-8 Learned and Best Practices Fundamentals: Key Concepts and Strategies • Product Code B015, $29 Gregory A. Garrett, PMP and , PROFESSIONAL SKILLS Implementing Measurement Rene G. Rendon, PMP and Methodology Architecture • Applying the Neal Whitten’s Let’s Talk! Contents: Part I: Gregory T. Haugan, Ph.D., PMP Basics: Run Rates • Behind More No-Nonsense Advice Requirements Management • Contents: Introduction and the Line: Attribute Analyses Part II: Leadership and Overview • A Project • Measuring Up: Historical for Project Success Teamwork • Part III: Risk and Data and Indicators • Graphical Display of Management Methodology • Neal Whitten, PMP Financial Management • Part Applying the Methodology • Data • Reality Check: The Human Side of IV: Supply Chain Management and Environmental and the Numbers Contents: Project Stakeholders Logistics • Part V: Contract Management Facilitating Elements ©2006, 6" x 9" softcover, 210 pages • The People Side • The and Procurement • Part VI: Special Topics ISBN 978-1-56726-173-8 Project Side • Introducing ©2006, 6" x 9" softcover, 292 pages These Topics and Discussions ©2006, 7" x 10" hardcover, 488 pages ISBN 978-1-56726-171-4 Product Code B736, $39 ISBN 978-1-56726-184-4 OTHER OFFERINGS AND INFORMATION in Your Organization • Closing Product Code B71X, $39 Thoughts Product Code B841, $79 ©2007, 7" x 10" softcover, 353 pages ISBN 978-1-56726-199-8 Order by phone at Product Code B998, $34 800.506.4450 or online at www.managementconcepts.com/pubs M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 39
    • PROJECT MANAGEMENT Essential People Skills for ©2005, 6" x 9" softcover with CD-ROM, skills, clear explanations, and innovative Effective Work Breakdown 260 pages approaches to the fundamentals of Structures Project Managers ISBN 978-1-56726-165-3 managing projects effectively. PMBOK® Gregory T. Haugan, Ph.D., PMP Steven W. Flannes, Ph.D., and Product Code B655, $42 Guide 4th Ginger Levin, DPA, PMP Edition Six Sigma for Project Managers ©2002, 7" x 10" softcover, 120 pages PM PowerTrac Steve Neuendorf ISBN 978-1-56726-135-6 Contents: The Importance Product Code B353, $26 of People Skills in Project Designed to increase the ©2004, 7" x 10" softcover, 69 pages Management • Project test-taker’s chances of ISBN 978-1-56726-146-2 Project Planning and Scheduling Manager: Leader, Manager, passing the PMP® Exam, Product Code B469, $26 Facilitator, Mentor • Gregory T. Haugan, Ph.D., PMP this unique e-learning prep The Triple Constraints in Project ©2002, 7" x 10" softcover, 102 pages Interpersonal Tools for the tool includes a library of over BUSINESS ANALYSIS Project Manager • The Art of Motivation • Management ISBN 978-1-56726-136-3 1,100 questions, sample exams, and query Product Code B361, $26 Managing Project Conflict • Stress functions. PM PowerTrac covers the 5 Michael S. Dobson, PMP Management for the Project Manager • project management processes and 9 Critical Incidents: When Traumatic Events ©2004, 7" x 10" softcover, 96 pages Managing Project Quality knowledge areas, plus the 29 professional ISBN 978-1-56726-152-3 Strike the Project Team • Future Issues, responsibility questions, as described in Timothy J. Kloppenborg, Ph.D., PMP and , Career Management, and Thoughts on Product Code B523, $26 Joseph A. Petrick, Ph.D., SPHR PMI®’s A Guide to the Project Management People Issues Body of Knowledge (PMBOK® Guide). Project Leadership ©2002, 7" x 10" softcover, 120 pages ©2005, 6" x 9" softcover, 181 pages CD-ROM Timothy J. Kloppenborg, Ph.D., PMP Arthur , ISBN 978-1-56726-141-7 ISBN 978-1-56726-168-4 Product Code CPM006, $199 Shriberg, Ed.D., and Jayashree Venkatraman Product Code B418, $26 Product Code B68X, $32 PROFESSIONAL SERVICES 10 copies or more: $50 each ©2003, 7" x 10" softcover, 156 pages Managing Project Integration Save $49 per CD-ROM! ISBN 978-1-56726-145-5 Denis F. Cioffi, Ph.D. Metrics for Project Product Code B450, $26 & FAC-P/PM Management: Formalized ©2002, 7" x 10" softcover, 100 pages Neal Whitten’s No-Nonsense Managing Projects for Value ISBN 978-1-56726-134-9 Approaches Advice for Successful Projects Product Code B345, $26 John C. Goodpasture, PMP Parviz F. Rad, Ph.D., PMP, Choose individual volumes — or the Neal Whitten, PMP ©2002, 7" x 10" softcover, 120 pages and Ginger Levin, DPA, PMP complete library — and give your Contents: Leadership, Soft ISBN 978-1-56726-138-8 Contents: Introduction • projects the best chance of success! Skills, and You • Roles and Product Code B388, $26 Project Things Metrics • Full set: Product Code B54X, $199 Responsibilities • Project Project People Metrics • Initiation • Project Planning Project Risk Management: PROFESSIONAL SKILLS Enterprise Metrics • Save $87 — equivalent to • Project Execution and A Proactive Approach Implementing a Metrics 3 FREE books! Control • Project Closeout • Paul S. Royer, PMP Program 2-10 Books: $23.50 each (discount will Promoting the Advancement ©2002, 7" x 10" softcover, 136 pages ©2005, 7" x 10" softcover, 365 pages of Project Management Beyond Your appear on your invoice) ISBN 978-1-56726-139-4 ISBN 978-1-56726-166-0 Projects • Some Final Thoughts 1 Book: $26 each (regular price) Product Code B396, $26 Product Code B663, $62 ©2004, 7" x 10" softcover, 258 pages ISBN 978-1-56726-155-4 Project Measurement Project Planning Techniques Product Code B558, $29 Steve Neuendorf Parviz F Rad, Ph.D., PMP and . , ©2002, 7" x 10" softcover, 96 pages Order by phone at Vittal S. Anantatmula, DSc, CCE Project Management ISBN 978-1-56726-140-0 800.506.4450 or online at Essential Library Product Code B40X, $26 OTHER OFFERINGS Contents: Introduction • AND INFORMATION www.managementconcepts.com/pubs Work Breakdown Structure • Project Estimating and Cost The Project Management Resource Breakdown Structure Prices are subject to change without notice. Please • Estimating Models • Essential Library is a Management visit our website for the most current information. series of eleven books, each Parviz F. Rad, Ph.D., PMP Scheduling • External Projects of which covers a separate and • Progress Monitoring • ©2002, 7" x 10" softcover, 136 pages distinct area of project Change Management • Managing Project ISBN 978-1-56726-144-8 management. This series Knowledge Product Code B442, $26 provides project managers new 40 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
    • PROJECT MANAGEMENT Other Offerings from Management Concepts ACQUISITION & CONTRACTING GRANTS & ASSISTANCE and organizations collaboratively to ensure they are Designed for federal contracting As the leading provider of federal able to solve organizational problems, as well as apply and program personnel, our grants and assistance training, we newly-acquired skills to improve their performance. courses teach the requirements teach courses in governmentwide and philosophy of the Federal grants requirements and best RETIREMENT PLANNING BUSINESS ANALYSIS Acquisition Regulation (FAR) and practices to personnel from federal In partnership with the National related policies, procedures, and awarding agencies, pass-through Institute of Transition Planning best practices. The curriculum includes courses that: entities, and recipient organizations. Our curriculum (NITP), we offer federal employees satisfy requirements for core training under DAWIA includes more than 20 courses, ranging from basic the most comprehensive and up- and FAC-C certifications; are equivalent to Defense topics such as the grants process and how to apply for to-date retirement and mid-career Acquisition University mandatory DoD contracting grants to advanced issues such as assistance law and planning seminars available across courses; fulfill requirements for electives and performance measurement for grants. Our Grants the country. With over 60-years combined service to continuous learning; carry college credit Management Certificate Program sets the standard for the federal government workplace, we understand recommendations from the American Council on fundamental, comprehensive, professional education what federal employees need for a successful PROFESSIONAL SERVICES Education; and provide specific guidance in for grants personnel. transition to retirement. Engaging and information- specialized areas, such as OMB Circular A-76, federal packed, our seminars equip federal employees with & FAC-P/PM real property leasing, and personal property LEADERSHIP & PROFESSIONAL SKILLS the resources and tools they need to ensure planning management. We also provide training to help CORs We offer a variety of learning for retirement is a positive experience. and COTRs meet their mandatory training opportunities to support the requirements. development of leaders and ANALYTICS managers as well as individuals Management Concepts specialized FINANCIAL MANAGEMENT who are looking to enhance their analytics training courses are Management Concepts helps professional skills. For aspiring designed to help individuals make individuals and organizations leaders, our leadership training and development sense of vast amounts of data in PROFESSIONAL SKILLS meet today’s financial programs are designed to build capabilities in such order to make quality decisions management challenges and areas as leading change and implementing strategy, and answer their organization’s address the critical issues of guiding and developing others, leading at all levels, toughest questions. Integrating modern management accountability, transparency, and thinking for results, and enhancing self-leadership thinking, traditional analytical techniques, and performance. Our instructor-led and technology- through personal development. practical technologies, our courses provide the skills based training supports core competencies for needed to manage and interpret data, assess risk, and accountants, auditors, budget analysts, and financial Through our professional skills offerings, we support communicate analysis findings. Our certificate managers and develops comprehensive knowledge individuals and organizations by fostering learning in program provides a foundation in a broad spectrum of and skills in appropriations law, accounting, budgeting areas such as effective communication, working with functional areas within analytics, providing both and performance, auditing, and internal controls. others, everyday thinking, business effectiveness, and conceptual frameworks to deepen the analyst’s Management Concepts develops customized solutions self-awareness and improvement. Our full range of OTHER OFFERINGS AND INFORMATION understanding of the theory, and pragmatic tools and ranging from workforce planning and competency services include off-the-shelf and custom training, techniques they can put to work immediately. assessments to job aids and certificate programs, and certificate programs, leadership development offers flexible delivery methods including web-based programs, 360-degree assessment and feedback, training, wikis, and webinars. executive and leadership coaching, action learning, and facilitation. We work with individuals, groups, M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 41
    • PROJECT MANAGEMENT Continuing Education and Professional Certification Training Course Credit and Training Certificates PROJECT MANAGEMENT INSTITUTE (BABOK® Guide). When you enroll and successfully Project Management Institute complete Management Concepts business analysis and ach student who fully attends and E (PMI) is the leading non-profit underlying fundamental courses, you will be able to successfully completes a Management apply the hours to meet the 21 hours of professional Concepts course will receive a certificate of professional association in project management, establishing development required to receive the Certified Business completion. Students must attend the entire BUSINESS ANALYSIS standards and providing professional certification— Analysis Professional™ (CBAP®). Refer to the IIBA® web class and participate in all learning site for guidance related to the CBAP®. www.theiiba.org experiences to receive a certificate. highly sought after by today’s competitive organizations. Management Concepts students receive Professional Development Units (PDUs), as required Management Concepts business analysis courses Earn College Credit by PMI, to obtain the Certified Associate in Project provide Continuing Development Units (CDUs) for The American Council on Management (CAPM®) or Project Management students preparing for, or maintaining, their Certified Education’s College Credit Professional (PMP®) certification and re-certification. Business Analysis Professional™ (CBAP®) certification. Recommendation Service (ACE IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are CREDIT) has evaluated and You are required to verify at least 23 contact hours of registered trademarks owned by International Institute of Business Analysis. PROFESSIONAL SERVICES recommended college credit for 76 of Management specific instruction addressing learning objectives in CBAP® is a registered certification mark owned by International Institute of Business Concepts courses. The American Council on project management to apply for CAPM® certification Analysis. Education, the major coordinating body for all the & FAC-P/PM and 35 contact hours to apply for PMP® certification. Certified Business Analysis Professional, EEP and the EEP logo are trademarks nation's higher education institutions, seeks to provide As a Project Management Institute (PMI®) Charter owned by International Institute of Business Analysis. leadership and a unifying voice on key higher Global Registered Education Provider (REP), education issues and to influence public policy Management Concepts project management courses Continuing Education through advocacy, research, and program initiatives. satisfy this requirement. Our courses meet the professional certification and PMP CAPM, PMBOK, and the PMI Registered Education Provider logo are , continuing education requirements for students seeking ACE CREDIT connects workplace learning with registered marks of the Project Management Institute, Inc. Continuing Professional Education (CPE) credits. colleges and universities by helping adults gain access PROFESSIONAL SKILLS to academic credit at colleges and universities for formal INTERNATIONAL INSTITUTE FOR BUSINESS ANALYSIS Management Concepts is registered with courses and examinations taken in the workplace or the National Association of State Boards The IIBA® is the other settings outside traditional higher education. For of Accountancy (NASBA) as a sponsor of independent non- more than 30 years, colleges and universities have continuing professional education on profit professional trusted ACE CREDIT to provide reliable course the National Registry of CPE Sponsors. association serving the growing field of business equivalency information to facilitate their decisions to State boards of accountancy have final authority on analysis. In whatever role, whether its requirements award academic credit. For more information, visit the the acceptance of individual courses for CPE credit. management, systems analysis, business analysis, ACE CREDIT website http://www.acenet.edu/acecredit. Complaints regarding registered sponsors may be requirements analysis, project management, or consulting, the IIBA® develops and maintains the addressed to the National Registry of CPE Sponsors, Professional Certification Training standards for the practice of business analysis and for 150 Fourth Avenue North, Suite 700, Nashville, TN the certification of its practitioners. 37219-2417. Website: www.nasba.org. Prerequisites OTHER OFFERINGS AND INFORMATION FAI AND FAC–P/PM and/or advance preparation, if applicable, will be Management Concepts offers a series of foundation and identified in the individual course descriptions. capstone courses that can be used to attain each level As a Founding Industry Sponsor of the International of the Federal Acquisition Certification for Project and Institute of Business Analysis (IIBA) and a Charter Endorsed Education Provider (EEP™), Management Student complaints will be handled in accordance Program Managers (FAC-P/PM). The FAC-P/PM with our Satisfaction Guarantee (see page 43). program is administered by the Federal Acquisition Concepts business analysis curriculum is consistent Institute (FAI). See page 32 for more information. with the Business Analysis Body of Knowledge® 42 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m
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    • PROJECT MANAGEMENT Index About Management Concepts...............................................................................................44 Project Cost Estimating.........................................................................................................12 Advanced Techniques for Enterprise Project Management ..................................................17 Project Management Application Workshop.........................................................................16 Analytics Boot Camp ............................................................................................................35 Project Management Certificate Programs.............................................................................4 Assessment Services ..............................................................................................................30 Project Management Course Calendar....................................................................................3 Briefing and Presentation Skills ............................................................................................35 Project Management Principles...............................................................................................6 Building Business Cases........................................................................................................26 Project Management Simulation ...........................................................................................16 BUSINESS ANALYSIS Business Analysis Certificate Program...................................................................................24 Project Management Skills for Business Analysts..................................................................27 Business Analysis Course Calendar ......................................................................................23 Project Planning Workshop ..................................................................................................31 Capital Asset Planning with Exhibits 53 and 300 ................................................................17 Project Procurement Management ........................................................................................14 CBAP® Exam Preparation NEW! ........................................................................................29 Project Risk Management......................................................................................................10 Continuing Education and and Professional Certification ...................................................42 Publications........................................................................................................................36 Course Enrollment Registration Form ................................................................... Back Cover Registration Information for Open Enrollment Classes ........................................................43 Crafting High-Quality Requirements ....................................................................................25 Resolving Conflict.................................................................................................................34 Critical Thinking for Problem Solving ..................................................................................35 Strategic Resource Management: Aligning Resources with Projects NEW! .........................21 Defining and Managing IT Project Requirements ...................................................................9 Troubled Project Triage: Assessing and Recovering Challenged Projects NEW! .................18 PROFESSIONAL SERVICES Dynamic Project Teams: Contributing to Project Success NEW! .......................................20 Verifying and Validating the Solution....................................................................................27 Establishing a Project Management Culture NEW! ONSITE ONLY ..................................19 Facilitated Project Planning: Flawless Project Launch COMING SOON .............................21 & FAC-P/PM Facilitation Skills for Business Analysts NEW! ...................................................................28 FAC-P/PM NEW! ................................................................................................................32 Group Facilitation.................................................................................................................34 Influencing Skills ..................................................................................................................35 IT Project Risk Management .................................................................................................10 Leadership and Communication Skills for Business Analysts NEW! ..................................28 Leadership and Communication Skills for Project Managers..................................................8 Leading and Managing High-Performing Project Teams NEW! ..........................................20 Making Decisions Using Earned Value .................................................................................13 PROFESSIONAL SKILLS Managing Complex Projects .................................................................................................11 Managing Government Projects: Unique Aspects of the Federal Environment COMING SOON ................................................................21 Managing IT Projects ..............................................................................................................7 Managing Multiple Projects with Virtual Teams....................................................................11 Managing Project Quality .....................................................................................................14 Managing Scope, Schedule, and Cost ...................................................................................12 Managing Stakeholder Expectations and Relationships NEW! ...........................................18 Mastering Project Requirements............................................................................................9 Mentoring and Coaching Services.......................................................................................31 Microsoft Project 2003® ........................................................................................................15 OTHER OFFERINGS Microsoft Project 2007® NEW! ...........................................................................................15 AND INFORMATION Mission Driven Project Management: From Strategy to Action NEW! ...............................19 Negotiation Skills..................................................................................................................34 Other Offerings from Management Concepts .......................................................................41 PMP® Exam Express: Certification Preparation.....................................................................13 Principles of Business Analysis..............................................................................................25 Process Improvement Techniques.........................................................................................34 Professional Services .............................................................................................................30 M a n a g e m e n t C o n c e p t s • Te l 7 0 3 . 7 9 0 . 9 5 9 5 • F a x 7 0 3 . 7 9 0 . 1 3 7 1 • w w w . m a n a g e m e n t c o n c e p t s . c o m 45
    • PR SRT STD U.S. Postage 8230 Leesburg Pike • Vienna, Virginia 22182 PAID Management Concepts PC0410 P R O J E C T M A N A G E M E N T & B U S I N E S S A N A LY S I S 2010 Class Registration Application Register online at www.managementconcepts.com Step 1 Student Information Step 4 Payment Information Have you taken a Management Concepts course before? ■Yes ■No ■ Check ■ ■ ■ ■ ■ Training Form ■ ■ Purchase Order To provide you with the best possible service, we’ve implemented ■ VISA ■ ■ ■ MasterCard ■ ■ American Express a unique student ID system. To create your personal ID, simply fill _______________________________________________________ in the blanks below: Credit Card Number ■■■■ ■■■■ ■■■■ ■■■■ _______________________________________________________ Expiration Date (Last 4 digits of your Social Security #) (First 4 letters of your last name) Name __________________________________________________ _______________________________________________________ Name on Card (Please Print) Title ___________________________________________________ _______________________________________________________ Organization ____________________________________________ Phone number of cardholder Address ________________________________________________ We must receive your payment prior to the start of the class. Course prices and schedules are subject to change without notice. City ________________________ State _______ Zip ____________ Please refer to our website for the most current information. Telephone ____________________ Fax ______________________ Cancellation Email __________________________________________________ Substitutions are permitted at any time prior to the start of the class. Would you like to be on our email list? ■Yes ■No If you cancel or change your registration more than two weeks prior In accordance with the Virginia state law, Management Concepts is to the start date of the class, Management Concepts will at your required to collect the following information. request, either refund your payment or apply it to another class. If Are you a resident of Virginia? ■Yes ■No you cancel or change your registration less than two weeks prior to the class start date, you will be responsible for the full price, and Step 2 Class Information then may request a “transfer voucher,” redeemable by one person, for one class of equal or lesser value. The voucher may be applied Class Number ___________________________________________ only one time, can be used by anyone in your organization, is valid for six months, and is nonrefundable. Course Name ____________________________________________ Class Dates _____________________________________________ Airline Tickets Location ________________________________________________ Please do not make nonrefundable travel reservations before you receive a registration confirmation letter. Step 3 Additional Students Contact Us Take advantage of our group discount by sending five or more students to the same session. Attach copies of this form as needed. Website: www.managementconcepts.com Phone: 703.790.9595 Name __________________________________________________ Fax: 703.790.1371 Name __________________________________________________ Mail: Management Concepts Name __________________________________________________ Attn: Customer Service Name __________________________________________________ 8230 Leesburg Pike Vienna, VA 22182 Name __________________________________________________