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Business Process Modeling -  Lecture Notes week 1, sem 1 2007 - Wasana Bandara Queensland University of Technology Brisban...
Discussion <ul><li>What is a business process? </li></ul><ul><li>Why is business process management so popular? </li></ul>
<ul><li>What is a business process? </li></ul>
Our Process Definition A process is the self-contained,  temporal  and logical order  (parallel and/or serial) of those ac...
What is BPM? <ul><li>Business Process Management is a  structured, coherent and consistent   way of understanding, documen...
<ul><li>What is the value proposition of Business Process Management? </li></ul>
Why Business Process Management? <ul><li>Organisations are a collection of processes. </li></ul><ul><li>Processes reflect ...
Business Process Management Lifecycle Manage- Change ment
Business Process Lifecycle Support
Purposes of process modeling Process Documentation SOA Simulation Workflow/ Document Management Knowledge Management/ Trai...
<ul><li>How does all this fit with what you are about to learn  in this unit …? </li></ul>
Process Modelling  - The Missing Middle?
<ul><li>All IT is initially an expense. </li></ul><ul><li>The efficiency of the business processes determines the value of...
The Magic word … “ PROCESS …”
Challenges of a Process Manager by Scott Adams
What does the industry offer?
1  Organisation of this Subject
The design of this unit … ITB298 Unit Structure ITB298 Content Comprehensive Industry demand Analysis - Australia - USA - ...
Summary Skills Extracted from the Job Content Analysis 31 16 8 7 Client Management / stakeholder management Skill JS-15 32...
Summary Skills Extracted from the Job Content Analysis 15 4 9 2 ITIL reference model knwoledge JS-29 17 8 4 5 Lean Process...
Summary Skills Extracted from  For further details, see report in OLT site Please note that the skills presented here is n...
1.4  Structure of the Unit
Unit Structure Mid semester break BPMN workshop Complete readings set for week six. Complete BPMN workshop. Have a first d...
Unit Structure May day holiday  Configurable Reference models exercise Complete readings set for week nine. Complete confi...
Unit Structure Semester revision and Mock exam Complete readings set for week thirteen. Review and attempt mock exam. Comp...
Tutorials <ul><li>TIME:  7.00pm-8.00pm OR 4.00- 5.00pm </li></ul><ul><li>VENUE: S 623 </li></ul><ul><li>Tutorials will sta...
The Market for BPM Tools *  44,000+ Licenses Sold * Sixth year as leader * Complete solutions * Scaleable solution * Compu...
Think beyond the square … Extracted from  Peter Grant -  Director, Stream Executive, December 2004   Albert Einstein “ We ...
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Process Engineering

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  • QUT Brisbane, Dr. Michael Rosemann ITN286 - Process Engineering and EWS Lecture - 4 March 1999
  • And it is a CYCLIC PROCESS ….
  • The entire enterprise Participates in a company’s BPM efforts process ….
  • QUT Brisbane, Dr. Michael Rosemann ITN286 - Process Engineering and EWS Lecture - 4 March 1999
  • QUT Brisbane, Dr. Michael Rosemann ITN286 - Process Engineering and EWS Lecture - 4 March 1999 What is REALLY MISSING is the skills that bridges the gap between It and Business
  • Emphasise the fact that IT IS STILL Essential ….
  • The key theme here is process …. Tell te story of how only when you have your processes correct the Org will excel ….
  • This Has been acknowledged in many organizations …. Processes ARE in the agenda for many ….
  • So, … there is a LOT of opportunity out there ….
  • But ... Let make sure that YOU end up as skilled Prcess Experts .....
  • Transcript of "Process Engineering"

    1. 1. Business Process Modeling - Lecture Notes week 1, sem 1 2007 - Wasana Bandara Queensland University of Technology Brisbane, 26th Feb 2007
    2. 2. Discussion <ul><li>What is a business process? </li></ul><ul><li>Why is business process management so popular? </li></ul>
    3. 3. <ul><li>What is a business process? </li></ul>
    4. 4. Our Process Definition A process is the self-contained, temporal and logical order (parallel and/or serial) of those activities , that are executed for the transformation of an business object with the goal of accomplishing a given task . Invoice Inquiry Quotation Delivery note Customer order
    5. 5. What is BPM? <ul><li>Business Process Management is a structured, coherent and consistent way of understanding, documenting, modeling, analysing, simulating, executing, measuring and continuously changing end-to-end business processes and all involved resources in light of their contribution to business improvement . </li></ul>Definition by the Australian BPM Community of Practice
    6. 6. <ul><li>What is the value proposition of Business Process Management? </li></ul>
    7. 7. Why Business Process Management? <ul><li>Organisations are a collection of processes. </li></ul><ul><li>Processes reflect time, cost, quality. </li></ul><ul><li>Processes reflect products and services. </li></ul><ul><li>Processes reflect customer orientation. </li></ul><ul><li>Processes reflect flexibility. </li></ul><ul><li>Processes reflect complexity. </li></ul><ul><li>Processes reflect working styles and culture. </li></ul><ul><li>The performance relies on business processes. </li></ul>
    8. 8. Business Process Management Lifecycle Manage- Change ment
    9. 9. Business Process Lifecycle Support
    10. 10. Purposes of process modeling Process Documentation SOA Simulation Workflow/ Document Management Knowledge Management/ Training Process Improvement Process Cost Analysis Enterprise Systems Compliance / Risk Management Software Evaluation/ Selection Enterprise Architecture
    11. 11. <ul><li>How does all this fit with what you are about to learn in this unit …? </li></ul>
    12. 12. Process Modelling - The Missing Middle?
    13. 13. <ul><li>All IT is initially an expense. </li></ul><ul><li>The efficiency of the business processes determines the value of IT. </li></ul>
    14. 14. The Magic word … “ PROCESS …”
    15. 15. Challenges of a Process Manager by Scott Adams
    16. 16. What does the industry offer?
    17. 17. 1 Organisation of this Subject
    18. 18. The design of this unit … ITB298 Unit Structure ITB298 Content Comprehensive Industry demand Analysis - Australia - USA - UK Local Industry Experts Pedagogical guidelines +
    19. 19. Summary Skills Extracted from the Job Content Analysis 31 16 8 7 Client Management / stakeholder management Skill JS-15 32 14 9 9 SAP related product skills JS-14 32 9 6 17 Problem solving (tools such as : scatter diagrams, improve, etc ) skills JS-13 32 29 0 3 Context specific knowledge JS-12 33 24 5 4 Process Improvement JS-11 35 25 2 8 Negotiation skills JS-10 37 18 7 12 Business Analysis JS-9 40 6 10 24 Technical / specifications Writing / documentation (Written skill) JS-8 42 22 12 8 Change mangement skill / Business Process Change JS-7 44 25 9 10 Business Intelligence JS-6 55 25 18 12 Process Reegineering / development / BPR JS-5 68 32 24 12 Process Modelling / design / mapping JS-4 73 34 17 22 Project management skill (Project Work Bench, MS Project, Team Work Bench and EPIC) JS-3 78 22 28 28 Analytical skill ( /Business Process Analysis) JS-2 96 43 20 33 Communication (verbal) and presentation skills JS-1 Total Australia UK US Specific Skills / Experience Required Job Skill ID
    20. 20. Summary Skills Extracted from the Job Content Analysis 15 4 9 2 ITIL reference model knwoledge JS-29 17 8 4 5 Lean Process Management (Improvement Methodology) JS-28 17 1 5 11 Leadership skill JS-27 17 13 0 4 Facilitation skills JS-26 19 7 2 10 SDLC knowledge (RUP , Agile, etc.) JS-25 20 4 9 7 Planning & Organizational skills JS-24 21 11 4 6 Requirements gathering methods and analysis knowledge JS-23 23 6 11 6 Process Management (BPM) JS-22 24 19 2 3 How to run training / workshops JS-21 26 4 10 12 Six Sigma JS-20 26 4 21 1 Interpersonal, team and stakeholder management skill JS-19 27 18 3 6 Consulting JS-18 28 1 7 20 MS office (vision, word, excel, MS project etc) JS-17 31 5 1 25 Internet technologies (HTML, java Script) JS-16 Total Australia UK US Specific Skills / Experience Required Job Skill ID
    21. 21. Summary Skills Extracted from For further details, see report in OLT site Please note that the skills presented here is not in any particular order Basic statistical skills Fg-12 Creative ability Fg-11 Team management Fg-10 Scope management Fg-9 Negotiation and leadership skills Fg-8 Ability to run workshops and training Fg-7 Ability to communicate with the client Fg-6 Understand what the business problem is Fg-5 Knowledge on methodology and frameworks Fg-4 Ability to conduct the finer details within BPM projects Fg-3 Ability to see the bigger picture of BPM Fg-2 Systems analysis skills FG-1 **Specific Skills / Experience Required Job Skill ID
    22. 22. 1.4 Structure of the Unit
    23. 23. Unit Structure Mid semester break BPMN workshop Complete readings set for week six. Complete BPMN workshop. Have a first draft of Assignment 1 ready for pre-submission feedback (optional). Process Modelling with the Business Process Modelling Notation (BPMN) - Part 1 2nd of April 6 ARIS workshop Complete readings set for week five. Complete ARIS workshop. Continue with Assignment 1 tasks. Further Applications of Business Process Modelling 26th of March 5 ARIS workshop Complete readings set for week four. Complete ARIS workshop. Commence tasks for Assignment 1. ARIS Modelling (Cont) Model based process management - What does it mean …? 19th of March 4 ARIS workshop Complete readings set for week three. Complete ARIS workshop. Read and understand Assignment 1 requirements. The Architecture of Integrated Information Systems (ARIS) 12th of March 3 ARIS workshop Complete readings set for week two. Complete ARIS workshop. Complete and report on group formation. Introduction to EPCs 5th March 2 - none- Read Week 1 document and understand schedule, resources (OLT, Library, etc) and requirements of assessment items. Complete readings set for week one. Introduction to BPM and Process modelling 26th Feb 1 Assessment Tasks/Dates Tutorial/ Practical Tasks Student Activities Lecture Topic Starting Week
    24. 24. Unit Structure May day holiday Configurable Reference models exercise Complete readings set for week nine. Complete configurable reference model exercise in tutorial. Continue with Assignment 2 tasks. Review Assignment 1 feedback with tutor. Meta models and Reference Process Models 30th of April 9 BPMN workshop Complete readings set for week eight. Complete advanced BPMN workshop. Prepare for Assignment 2 Process Modelling in the landscape of Large systems 23rd of April 8 Assignment 1 due BPMN workshop Complete readings set for week seven. Complete BPMN workshop. Finalise and submit Assignment 1 Process Modelling with the Business Process Modelling Notation (BPMN) - Part 2 16th of April 7 Assessment Tasks/Dates Tutorial/ Practical Tasks Student Activities Lecture Topic Starting Week
    25. 25. Unit Structure Semester revision and Mock exam Complete readings set for week thirteen. Review and attempt mock exam. Complete SEUs and SETs for unit. Review Assignment 2 feedback with tutor. Deriving Reference models and Process Patterns: Case study example 4th of June 13 Assignment 2 due Student presentations Complete readings set for week twelve. Prepare and present for the oral presentations of ITB298 Assignment 2. Finalise and submit Assignment 2 report. Process Modelling case studies - modelling power and impacts 28th of May 12 Workflow modelling exercise Complete readings set for week eleven. Complete Workflow modelling exercise. Continue with Assignment 2 tasks. Have a first draft of Assignment 1 ready for pre-submission feedback (optional). Closing the loop - Model based process design to process execution 21st of May 11 Tutorial on Process Modelling Management Complete readings set for week ten. Complete Tutorial on Process Modelling Management. Continue with Assignment 2 tasks. The Process of Process Modelling Management 14th of May 10 Assessment Tasks/Dates Tutorial/ Practical Tasks Student Activities Lecture Topic Starting Week
    26. 26. Tutorials <ul><li>TIME: 7.00pm-8.00pm OR 4.00- 5.00pm </li></ul><ul><li>VENUE: S 623 </li></ul><ul><li>Tutorials will start next week (week 2) and please form your groups as early as possible… </li></ul>
    27. 27. The Market for BPM Tools * 44,000+ Licenses Sold * Sixth year as leader * Complete solutions * Scaleable solution * Computer Based Training * Easy to Use
    28. 28. Think beyond the square … Extracted from Peter Grant - Director, Stream Executive, December 2004 Albert Einstein “ We can’t solve problems by using the same kind of thinking we used when we created them”.
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