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IIBA Conference
  Strategic Business
        Analysis:
 An Essential Skill For
Business/IT Alignment

      Presented by:
...
This work is licensed under the
 Creative Commons Attribution-No
Derivative Works 2.5 Canada License.

           To view ...
Strategic Business Analysis:
               Essential BITA Skills
• Introduction to Business/IT Alignment
     Business/I...
Our Services
•   Plan
          Business/IT Alignment
          Business Process Renewal
          Enterprise Architect...
Business/IT Alignment Services

             Slide 5 of 31
BITA Domains
Planning & Direction                                            Information Management
•Strategic Planning   ...
Planning &                      Information
                                          Direction                      Manag...
Planning &                  Information
                                          Direction                  Management
  ...
Planning &                  Information
                                           Direction                  Management
 ...
Planning &                      Information
                                        Direction                      Managem...
BITA Approach
Process-People-Projects-Platform




             Slide 11 of 31
Platform

 Technology architecture provides infrastructure and
operations that are reliable, secure and provide efficient
...
Process

IT services, management, development and practices are
 consistent, dependable and responsive to business needs

...
People

Mature, service-oriented IT organization that is proactive to
   changing business requirements and can demonstrat...
Projects

Effective project management successfully identifies, plans,
  executes and monitors projects, to ensure they ad...
BITA Industry Best Practices

                             Process         Business Process
                 AMS          ...
BITA Leverages Best Practices

The BITA approach incorporates concepts and principles
  from accepted management and organ...
Essential Business Analysis Skills
• Analyze and understand the business problems
• Identify and document requirements
• C...
Strategic Business Analysis

 “Depending on their years of experience, Senior Business
Analysts may play a lead role in th...
What is Strategy?
• A strategy is a plan of action designed to achieve a
  particular goal. The word strategy has military...
How can Strategic Business Analysis help
               clients?

      Define – Where You Are
      Describe - What the...
What does a Strategic Business Analyst DO?
• Work with the client to understand and define the issue or
  area being exami...
BITA Method
                 BITA PROCESS STEPS

Step 1   Understand the Problem and Establish the Target


Step 2   Ident...
Step 1:Understand the Problem
   and Establish the Target


Critical 1st steps:
• Define the issue - distinguish the sympt...
Step 2: Identify Involvement
of Business and IT Resources

    • Client Sponsor
    • Business Leader
    • IT Leader
    ...
Step 3: Define a Best Practice
    Model and Establish a
         Foundation


• Select a Model based on relevant industry...
Step 4: Examine the Issue by
  Consulting with Business
        Stakeholders


• Use the best practice model to target the...
Step 5: Analyze Findings and
 Develop Recommendations



• Analyze the gaps between the stakeholder expectations,
  best p...
Step 6: Complete the
       Deliverable(s)


Since every BITA engagement is unique to the client, the issue and the
  envi...
Strategic Business Analysis &
   Business/IT Alignment



• Applying Strategic Business Analysis using BITA to a real-
  l...
THANK YOU!
 Business/IT Alignment Links

• Online Business Systems
     http://www.obsglobal.com
• Suzanne Adnams
     s...
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  1. 1. IIBA Conference Strategic Business Analysis: An Essential Skill For Business/IT Alignment Presented by: Suzanne Adnams Online Business Systems November, 2009 Slide 1 of 31
  2. 2. This work is licensed under the Creative Commons Attribution-No Derivative Works 2.5 Canada License. To view a copy of this license, visit http://creativecommons.org/licenses/by-nd/2.5/ca/ Or send a letter to: Creative Commons, 171 Second Street, Suite 300, San Francisco, California 94105, USA. Slide 2 of 31
  3. 3. Strategic Business Analysis: Essential BITA Skills • Introduction to Business/IT Alignment  Business/IT Alignment Services  BITA Domains  BITA Approach  BITA Best Practices • Role of the senior business analyst in BITA • Moving BA from Functional to Strategic • Applying Strategic Business Analysis • Questions and Discussion Slide 3 of 31
  4. 4. Our Services • Plan  Business/IT Alignment  Business Process Renewal  Enterprise Architecture – SOA  Project Management  Solution/Package Selection • Transform  Application Development  Package Implementation  Organizational Change Management  Performance Management/Business Intelligence  Enterprise Integration  Portals and Composite Applications  Customer Interaction Management  Justice & Public Safety • Manage  Application Management Services Slide 4 of 31
  5. 5. Business/IT Alignment Services Slide 5 of 31
  6. 6. BITA Domains Planning & Direction Information Management •Strategic Planning •Information Strategy •Business Assessments •Protection & Security •Architecture & Standards •Knowledge Management •IT Resource, Operations & Project Planning •Privacy & Confidentiality •Solution Selection & Implementation Plans •Data/Information Architecture Business/IT Alignment Organizational Management Policy & Governance •Communication Processes •Control Processes •Business/IT Relationship Models •Investment & Value •Organizational Reporting •Best Practices & Policies •Resource Management •Authority & Accountability •Roles & Responsibilities •Management Policies & Practices Slide 6 of 31
  7. 7. Planning & Information Direction Management Planning & Business/IT Direction Alignment Organizational Policy & Management Governance Assisting clients with: • Planning • Business Assessments • Architecture & Standards • IT Resource, Operations & Project Planning • Solution Selection & Implementation Roadmaps Slide 7 of 31
  8. 8. Planning & Information Direction Management Information Business/IT Management Organizational Alignment Policy & Management Governance Assisting clients with: •Information Strategy •Protection & Security •Knowledge Management •Privacy & Confidentiality •Data/Information Architecture Slide 8 of 31
  9. 9. Planning & Information Direction Management Organizational Business/IT Management Alignment Organizational Policy & Management Governance Assisting clients with: • Communication Processes • Business/IT Relationship Models • Organizational Reporting • Resource Management • Roles & Responsibilities Slide 9 of 31
  10. 10. Planning & Information Direction Management Policy & Business/IT Governance Organizational Alignment Policy & Management Governance Assisting clients with: •Investment & Value •Best Practices & Policies •Control Processes •Authority & Accountability •Management Policies & Practices Slide 10 of 31
  11. 11. BITA Approach Process-People-Projects-Platform Slide 11 of 31
  12. 12. Platform Technology architecture provides infrastructure and operations that are reliable, secure and provide efficient access to information and tools Reliable Accessible Efficient Sustainable Secure Slide 12 of 31
  13. 13. Process IT services, management, development and practices are consistent, dependable and responsive to business needs Service Oriented Best Practices Effective Consistent Standards Slide 13 of 31
  14. 14. People Mature, service-oriented IT organization that is proactive to changing business requirements and can demonstrate innovative solutions Service Oriented Customer Focused Confident Motivated Responsive Slide 14 of 31
  15. 15. Projects Effective project management successfully identifies, plans, executes and monitors projects, to ensure they add value Innovative Successful Relevant Business Focused Value Driven Slide 15 of 31
  16. 16. BITA Industry Best Practices Process Business Process AMS Management Test Management Organizational Change Quality Management Management IT Service Management Governance Platform People Technology Arch/SOA Project Management Application Development Business Intelligence Package Implementation Performance Mgmt Integration Services Policies Projects Slide 16 of 31
  17. 17. BITA Leverages Best Practices The BITA approach incorporates concepts and principles from accepted management and organizational best practices.  Balanced Scorecard – BSC  Governance & Controls – COBIT, ITGI  IT Service Management – ITIL  Project Management – PMI/PMBOK  Enterprise Architecture – EA/TOGAF  Business Analysis – IIBA/BABOK Slide 17 of 31
  18. 18. Essential Business Analysis Skills • Analyze and understand the business problems • Identify and document requirements • Communicate effectively (written and spoken) • Manage client relationships • Facilitate discussions • Negotiate and build consensus • Model data and processes • Plan and manage activities • Facilitate and develop business strategy • Understand and manage organizational change [From: The IIBA Web site – http://www.theiiba.org] Slide 18 of 31
  19. 19. Strategic Business Analysis “Depending on their years of experience, Senior Business Analysts may play a lead role in the strategic evaluation of an organization’s current systems and processes. In addition, they work at a high level to analyze a client’s business, then recommend and develop solutions to address their business challenge.” [From: The IIBA Web site – http://www.theiiba.org] In other words, Senior Business Analysts help align IT solutions with Business needs – Strategic Business Analysis Slide 19 of 31
  20. 20. What is Strategy? • A strategy is a plan of action designed to achieve a particular goal. The word strategy has military connotations, because it derives from the Greek word for general.[1] • Strategy is different from tactics. In military terms, tactics is concerned with the conduct of an engagement while strategy is concerned with how different engagements are linked. In other words, how a battle is fought is a matter of tactics: the terms that it is fought on and whether it should be fought at all is a matter of strategy. [http://en.wikipedia.org/wiki/Strategy] [1] Oxford English Dictionary (2 ed.). Oxford, England: Oxford University Press. 1989. Slide 20 of 31
  21. 21. How can Strategic Business Analysis help clients? Define – Where You Are Describe - What the business expects Determine - How to move forward Ensuring IT services align with Business priorities Slide 21 of 31
  22. 22. What does a Strategic Business Analyst DO? • Work with the client to understand and define the issue or area being examined and the desired outcomes • Advise on the composition of the project team to ensure both business, IT and associated SME are involved • Determine relevant best practices, baselines or target state for success • Apply best practices, undertaking research and initiating consultations across the organization • Compile, consolidate and analyse the findings to develop solutions or recommendations • Document and present results in professional format to sponsors and senior business management. Slide 22 of 31
  23. 23. BITA Method BITA PROCESS STEPS Step 1 Understand the Problem and Establish the Target Step 2 Identify Involvement of Business and IT Resources Define a Best Practice Model and Establish a Step 3 Foundation Examine the Issue by Consulting with Business Step 4 Stakeholders Step 5 Analyze Findings and Develop Recommendations Step 6 Complete the Deliverables Slide 23 of 31
  24. 24. Step 1:Understand the Problem and Establish the Target Critical 1st steps: • Define the issue - distinguish the symptoms from the cause! • Set realistic expectations – what will be different when the issue is addressed? Slide 24 of 31
  25. 25. Step 2: Identify Involvement of Business and IT Resources • Client Sponsor • Business Leader • IT Leader • BITA Strategist (Senior) • Business Analyst (Intermediate) • Subject Matter Experts Slide 25 of 31
  26. 26. Step 3: Define a Best Practice Model and Establish a Foundation • Select a Model based on relevant industry best practices, the customer’s environment and the issues • Use the selected Model to establish a foundation for examining the issue within the customer’s culture, practices and environment Slide 26 of 31
  27. 27. Step 4: Examine the Issue by Consulting with Business Stakeholders • Use the best practice model to target the specific processes, functions, activities and tasks for examination • Engage key stakeholders to collect information and data related to: People, Processes, Platforms and Projects associated with the issue • Validate and confirm findings with sponsor and stakeholders Slide 27 of 31
  28. 28. Step 5: Analyze Findings and Develop Recommendations • Analyze the gaps between the stakeholder expectations, best practice foundations and delivered IT services • Identify the risks and impacts of gaps on business service delivery or business performance • Develop the Alignment Recommendations Slide 28 of 31
  29. 29. Step 6: Complete the Deliverable(s) Since every BITA engagement is unique to the client, the issue and the environment, BITA Deliverables can take a variety of forms: • An Executive or Board Report or Issue Review • A Roadmap to help management set short and long term direction • An IT, business or implementation Plan for new processes, practices or technologies • A Measurement Model or Maturity Model Assessment • A BITA Relationship Framework to build or reinforce business and IT interactions …. And many more … Slide 29 of 31
  30. 30. Strategic Business Analysis & Business/IT Alignment • Applying Strategic Business Analysis using BITA to a real- life organizational challenge: The Challenge Slide 30 of 31
  31. 31. THANK YOU! Business/IT Alignment Links • Online Business Systems  http://www.obsglobal.com • Suzanne Adnams  sadnams@obsglobal.com • Business/IT Alignment - Wordpress  http://alignblog.wordpress.com/ • LinkedIn Group: Business/IT Alignment Interest Group  www.linkedin.com/ Slide 31 of 31
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