MGT 300 Syllabus - Spring 2010.doc
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MGT 300 Syllabus - Spring 2010.doc Document Transcript

  • 1. MGT 300 Section 3 – Operations Management Syllabus – Spring 2010 Professor: Douglas M. Stewart, Ph.D. Office: 305 GSM Phone: (505)277-6169 (email preferred) Email: Class Time: Tuesday and Thursday, 9:30 am to 10:45 am in ASM 1065 Course Data Files: Office Hours: Tuesday and Thursday, 11:00 am to 12:00 noon, and by appointment Text: Jacobs, Chase and Aquilano, Operations and Supply Management, 12th Ed., McGraw-Hill. You may purchase this textbook at the UNM bookstore. Homework Manager: You will be required to have access to McGraw-Hill’s homework manager system for this course. If you text did not come with an access code for homework manager, you can go to this link to purchase one. You do not need Homework Manager Plus, just the regular version. You will then go to our class homework manager site to register. You will get into the habit of checking the homework manger website often to know when quizzes and assignments open and when they close. Not all work will be posted on that site at the first week of the semester. Quizzes are set to one attempt. Assignments will typically allow three attempts with new data each time. Sometimes the answers are marked wrong by the website due to rounding. If you notice that you lost points due to rounding, send me an email and I can adjust your score manually. Your exams will also be taken on the homework manager website. Course Description: This course provides and introduction to the design, planning and control of the manufacturing and service systems required to transform an organizations inputs into useful goods and services. Managerial challenges of productivity, quality, and just-in-time systems are considered. Prerequisite for this course is Introduction to Business Statistics (MGT 290 or STAT 245). Course Objectives: This course will provide you with an overview of many of the topics that are essential for a business manager to understand in order to effectively oversee, coordinate with or control the operations of their organization. You will cover the quantitative and conceptual tools of operations management most important for managers across all business disciplines. Some key topics, essential to the operations management professional will be reserved for concentration classes. Upon completion of this course the student will be able to: 1. Understand production and service operations management principles, concepts, practices and policies. 2. Understand the various decision making tools and how they are used. 3. Identify and analyze fundamental problems relating to the operations of services and manufacturing environments. Other Important Information: • If you are a qualified person with disabilities who might need appropriate academic adjustments, please communicate with me as soon as possible so that we may make appropriate arrangements to meet your needs in a timely manner. Frequently, we will need to coordinate accommodating activities with other offices on campus. Course materials can be made available in alternative formats. • It is expected you will respect others by not using communication devices during the class period. • Any violation of the Student Code of Conduct will be taken very seriously and appropriate sanctions will be applied. Violations include: plagiarism, exam misconduct, etc. Please refer to the UNM Pathfinder for additional information - .
  • 2. Missed Assignments: There will be no make-ups for quizzes or assignments. Make-ups for exams will only be provided to individuals who provide convincing proof of a medical, legal, family or work emergency. Makeup exams are not guaranteed to be of the same format, length or difficulty as the regularly scheduled exams. Makeup exams are not automatically granted, and at most one makeup exam will be given per individual per course. Should you miss more than one exam during the semester you will receive an incomplete which can be changed the following semester by taking the relevant exam with another class. Grading: Your grade will be determined by the following: Assignments (about 10) 150 points Quizzes (about 10) 100 points Midterm Exam 150 points Business Analysis Paper 70 points Business Analysis Presentation 30 points Final Exam 200 points Total Points 700 points The points assigned to each component of the course might be adjusted somewhat as we go. This is due to uncertainties about the coverage of material and the precise timing of topics. I do use fractional grades. I will determine the letter grade cutoffs after the final exam has been graded. Business Analysis Papers and Presentations: Each one of you will be part of a group of three to four people that will submit a paper and make an oral presentation to the class on your analysis of an actual business. You will conduct a study of an organization and the operations management tools and concepts that are utilized. You must apply at least two tools and/or two concepts presented in your textbook. In your paper and your presentation you must link the textbook with your analysis of a business. Merely descriptive papers and presentations will not be acceptable. Tie in the tools and concepts learned in the textbook. So you must actually discuss both what you have seen in the textbook and what you found in the business. Examples of organizations utilized in previous semesters are: Dion’s Pizza, Starbucks, Netflix, UNM Bookstore, Whole Foods, Flying Star, The Frontier Restaurant, and others. Your paper should be about 10 pages in length with 1.5 line spacing, and should include a table of contents, an introductory paragraph, page numbers, headings and subheadings, citations to your textbook, graphics, data, and conclusions. Cite the textbook and use APA guidelines for writing style. Your presentation should be 15 minutes long, and consist of a carefully constructed PowerPoint presentation. All group members will present. Practice your presentation and try to avoid simply reading from your slides or note cards, remembering to make eye contact and project your voice. It is up to you to deliver the paper and the presentation no matter what your other group members do. If you find that a group member is not pulling his or her weight then you can fire them. Just like the real world. You will also be given an opportunity to evaluate your group members at the end of the semester. Don’t put off this project until the last week of the semester. That will lead to a sloppy paper and presentation.
  • 3. Term Paper Evaluation Rubric: 0 - Unsatisfactory 1 - Satisfactory 2 - Superior Score Organization • No headings or • Introduction implies • Well designed headings and subheadings but does not clearly and subheadings Development • No, or poorly state thesis, purpose • Clear introduction states of Ideas communicated and/or organization of thesis, purpose and introduction paper organization of paper • No clear thesis • Thesis present but not • Thesis clear and well- • Little or no logical fully developed developed connection from one idea • Generally thoughtful • Logical arguments and to the next development of analysis are easy to • Basic or little argument with some follow understanding of topic gaps in logic or • Thorough • Little evidence of reasoning. understanding of topic author’s original thinking • Competent • Significant evidence of • Conclusion (when understanding of topic author’s original needed) absent or • Some evidence of thinking (e.g. persuasive perfunctory author’s original synthesis of thinking information) • Conclusion briefly • Conclusion (when summarizes paper but needed) is clear and does not tie it into a comprehensive coherent whole. Tone and • Tone overly informal • Tone generally • Tone consistently Word • Incorrect/inappropriate professional professional Choice word choice often • Word choice generally • Word choice precise, interferes with correct/appropriate correct and appropriate communication Spelling and • Frequent errors (average • Occasional errors • Very few errors Punctuation 3 or more per page) (average 1 to 2 per (average fewer than 1 • Errors interfere with page) per page) communication • Errors do not • Errors do not interfere substantially interfere with communication with communication Grammar, • Sentences regularly • Sentences are • Sentence structure Sentence and contain grammatical generally makes paper easy to Paragraph errors or other problems grammatically correct read Structure that interfere with but occasionally • Each paragraph contains communication awkward a topic sentence • Many paragraphs do not • Most paragraphs • Paragraphs are focused contain a topic sentence contain a topic and coherent • Paragraphs generally lack sentence • Quotations add value focus • Paragraphs are • Quotations are • Quotations are often generally focused and integrated seamlessly irrelevant coherent • Quotations often • Quotations generally interrupt the flow of add value writing • Quotations occasionally interfere with flow of writing Sources and • No textbook citations • Where appropriate, • Cites textbook by page References • Sources for facts, sources for most facts, • Where appropriate, quotations and ideas not quotations and ideas sources for all facts, properly indicated are properly indicated quotations and ideas are • Sources do not support • Sources generally properly indicated the author’s points support the author’s • Sources consistently • Too few sources used points support author’s points • More or a greater • Appropriate variety of variety of sources sources should be used
  • 4. Class Presentation Evaluation Rubric: 1 2 3 4 Total Organization Audience cannot Audience has Student presents Student presents understand difficulty following information in information in logical, presentation because presentation because logical sequence interesting sequence there is no sequence student jumps which audience can which audience can of information around follow follow Content Student does not Student is Student is at ease Student demonstrates Knowledge have grasp of uncomfortable with with expected full knowledge (more information; student information and is answers to all than required) by cannot answer able to answer only questions, but fails answering all class questions about rudimentary to elaborate questions with subject questions explanations and elaboration Graphics Student uses Student Student’s graphics Student’s graphics superfluous graphics occasionally uses relate to text and explain and reinforce or not graphics graphics that rarely presentation screen text and support text and presentation presentation Mechanics Student’s Presentation has Presentation has no Presentation has no presentation has four three misspellings more than two misspellings or or more spelling and/or grammatical misspellings and/or grammatical errors errors and/or errors grammatical errors grammatical errors Eye Contact Student reads all of Student Student maintains Student maintains eye report with no eye occasionally uses eye contacts most of contact with audience, contact eye contact, but still the time, but seldom returning to reads most of report frequently returns to notes notes Delivery Student mumbles, Student voice is Student speaks Student speaks clearly, incorrectly low, incorrectly clearly, pronounces pronunciation of terms pronounces terms, pronounces terms most words is correct and precise, and speaks to quietly and class has correctly, and most and all of class can hear for students in the difficulty hearing of class can hear presentation back of class to hear presentation presentation
  • 5. Schedule: All readings should be completed prior to class on the day they are assigned. DATE: COVERAGE Important Action Items January 19 Chapter 1 Introduction and Chapter 1 – Introduction to the Field Purchase Access Codes for Homework Manager and Register on Class Site January 21 Chapter 2 Operations and Supply Strategy January 26 Chapter 3 Project Management January 28 Chapter 3 Project Management (cont.) February 2 Chapter 4 Product and Service Design February 4 Chapter 5 Strategic Capacity Management February 9 Chapter 5a Learning Curves February 11 Chapter 6 Process Analysis February 16 Chapter 7 Manufacturing Processes February 18 Chapter 8 Service Processes February 23 Chapter 8a Waiting Line Analysis February 25 Chapter 8a Waiting Line Analysis (continued.) March 2 Chapter 9 Six Sigma Quality March 4 Chapter 9 Six Sigma Quality March 9 Review for the midterm exam March 11 Midterm Exam – Be at a computer with a reliable internet Midterm Exam connection between 9:30 and 10:45. We will not meet in the classroom. Exam will be done online. You will each have different data from your classmates and questions will be in a different order. You will have one attempt on the exam. March 16 Spring Break – No Class March 18 Spring Break – No Class March 23 Chapter 9a Process Capability and SPC March 25 Chapter 9a Process Capability and SPC (continued) March 30 Chapter 11 Logistics and Facility Location April 1 Chapter 12 Lean Manufacturing April 6 Chapter 15 Demand Management and Forecasting (Trend Effects and Linear Regression should be read for concepts. You will not have computational problems in these two areas.) April 8 Chapter 15 Demand Management and Forecasting (continued) April 13 Chapter 16 Aggregate Sales and Operations Planning Bring a Laptop to Class April 15 Chapter 16 Aggregate Sales and Operations Planning Bring a Laptop to Class (continued) April 20 Chapter 17 Inventory Control (Single-Period and Fixed-Time Period Models will not be covered) April 22 Chapter 17 Inventory Control (cont.) April 27 Group presentations of projects Email your presentations to me April 29 Group presentations of projects Email your presentations to me May 4 Group presentations of projects Email your presentations to me May 6 Review for Final Exam Business Analysis Papers Due (Send by email attachment only. Cc all members of your group) May 11 Final Exam - Tuesday May 11th at 7:30 to 9:30 Final Exam Be at a computer with a reliable internet connection between 7:30-9:30 Mountain Time. We will not meet in the classroom. Exam will be done online. You will each have different data from your classmates and questions will be in a different order. You will have one attempt on the exam. The exam will be cumulative.