Hugh Peden PROFILE
As an information technology professional with a focus on business results, I am skilled in strategic information
technology planning, project management, business analysis, and organizational change management. With 21 years
experience in the IT industry, I have demonstrated leadership capabilities through many years of managing high quality
technical and business teams and have held senior positions within IT departments and consulting organizations in
Canada and the United States. My focus on overall business solution management has ensured these large business
projects were delivered successfully with sustainable benefits to the organization.
Throughout my career I have held roles that include Senior Project Manager, IT Manager and Senior IT / Business
Consultant with responsibilities for formulating and managing large information technology investments. My career has
covered a number of industry sectors including Energy, Mining, Pulp & Paper, Retail, Tourism, Transportation, and
Publishing and I have hands-on experience implementing ERP, Document and Records Management,, GIS, Maintenance
Management, and Production Management solutions.
IT MANAGEMENT & STRATEGIC PLANNING
IT Strategy – Historical Experiences / Storyeum
Led consulting team that developed IT Strategic Plan for $54 million Vancouver-based tourist attraction, Storyeum, a
104,000 square-foot themed venue under the streets of historic Gastown. Developed solution alternatives,
implementation scenarios, investment alternatives, budgets and cash flows, implementation strategies and risk mitigation
IT Manager, Distribution Services – BC Gas Utility
Responsible for all aspects of Information Technology planning within the Distribution Services business unit comprised
of over 500 employees performing core utility functions including mains and services construction, distribution system
maintenance, and customer service activities. Responsible for ensuring application and desktop support agreements with
the Corporate IT Department met requirements of business unit and that agreed upon service levels were maintained.
Project portfolio of over $35 million included Mobile Data Dispatch, AM/FM/GIS; Work Management, Maintenance
Management and Records Management initiatives.
IT Strategy – Tourism British Columbia
Provided methodology and plans, and assisted with, development of IT Strategic plan for one of Canada’s premier
Destination Marketing Organizations – Tourism British Columbia.
Participated and lead workshops, strategy sessions, and provided framework in which to prioritize IT investments.
Electronic Document Management Strategic Study – Centra Gas
Completed Electronic Document Management (EDM) Strategic Study for this client. Reviewed document usage,
volumes and characteristics for all documents used in day-to-day construction and maintenance operations and
conducted analysis of opportunities for EDM technology. Developed logical list of applications and facilitated
prioritization of each; requirements analysis for top-priority applications; cost-benefit analysis for specific prioritized
applications; and overall implementation plan.
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Hugh Peden PROFILE
PROJECT MANAGEMENT & SOLUTION DELIVERY
Product Code Re-Design and Implementation – Alderwoods Group
Engaged by Alderwoods Group, a multi-national funeral services firm, to lead a team to design, develop, and implement
standardized product codes across the corporation. Engagement included implementation of the new product codes at
750 locations across North America.
Records Management Application Implementation – BC Gas Utility
Responsible for all aspects of the Digitized Construction Records System (DCRS) project including project feasibility,
business case, Board approval, application development, document conversion, and implementation. This two-year,
$4,000,000, document management system initiative resulted in 2,000,000 service line documents being digitized and
stored electronically and facilitated the closure of 17 Branch Offices
SAP Plant Maintenance Implementation – BC Gas Utility
Managed this $11.5 million initiative responsible for implementing a risk-based maintenance philosophy at this client
and supporting that business through the implementation of SAP PM – further rolling out the ERP footprint at this client
site. Responsible for all aspects of the implementation project including budgets, staffing, risk management, issue
resolution, organizational readiness, change management and project approvals. Project consisted of approximately 15
staff divided into Technical, Change Management and Business User teams. Project also included integration with
mobile data dispatch and facilities management systems via EAI middleware (MQ Series & Mercator).
Project was completed in conjunction with an SAP 4.6 Upgrade project that significantly enhanced the complexity of the
Production Management Implementation – Alberta Pacific Forest Industries
Project managed the implementation of a $1,000,000 Unix-based Production Management System at Alberta-Pacific
Forest Industries mill in Athabasca – the world’s largest single line kraft pulp mill.
The scope of this initiative included order entry integration with corporate order entry; production planning and
scheduling; real-time production tracking; warehouse inventory control, shipment planning, and integration with
corporate shipment tracking applications
Electronic Document Management Implementation(s) – BC Gas Utility
Managed implementation of two document management implementations – one to manage over 15,000 electronic
Engineering Drawings and the second to manage all departmental filing with a maintenance organization. Both
implementations were approximately 6 months in duration and involved Documentum – a popular EDMS tool.
BUSINESS ANALYSIS & CONSULTING
Knowledge Management Project – Placer Dome Inc.
Contracted by Placer Dome Group (PDG) as a Document and Records Management Specialist for their $8 million
Knowledge Management Project. To date role has involved development of Knowledge Management “Road Map”
comprised of a management evaluation system for over 55 individual KM initiatives as well as organization of those
initiatives into a multi-year KM program. Developed the KM Project Implementation Methodology that details a
standardized implementation approach for each KM initiative and leverages centralized technical resources with local
business teams along with re-usable solution components. I have assisted in the development of the overall Knowledge
Management Program Business Case as well as the Product Selection process that was ultimately won by Open Text.
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Hugh Peden PROFILE
My efforts have been focused on development of business requirements for two selected Knowledge Management pilot
projects - Legal Agreements Management and Work Procedures Management - their development within the Open Text
Livelink environment and implementation.
Electronic Document Management Business Case – BC Gas Utility
Developed business case for $4 million records management application whose primary focus was to central
management of all gas service records using document imaging technology. Developed (and realized) tangible benefits
with savings of $1M per year. Business case approved by Executive and Board of Directors.
Preventive Maintenance / Work Management Business Case – BC Gas Utility
Managed development of business case for $11.6 million SAP PM/SM in support of this clients maintenance
management and construction management business units. Alternative solutions, costs and benefits documented as part
of this effort. Business case approved by Executive, Board of Directors, and local Utility Commission.
Maintenance Management Strategy – BC Gas Utility
Assisted maintenance department with complete review of existing maintenance management practices for this Utility
and development, acceptance, and approval of a risk-based maintenance strategy. Also completed detailed requirements
analysis to support maintenance strategy with a computerized maintenance management system.
Maintenance Management Vendor Evaluation – H.A. Simons
Developed Request for Information related to Maintenance Management application vendors. Issued to RFI to twenty-
five vendors, evaluated responses, participated in selection of maintenance management system.
Mobile Data Dispatch Feasibility Study – BC Gas Utility
Assisted with the development of feasibility study associated with the centralization of dispatch operations through the
use of mobile field work force technologies. Developed detailed implementation
plan for pilot project.
Enterprise Application Integration (EAI) Vendor Selection – BC Gas Utility
Participated on this internal corporate team mandated to document EAI requirements within the organization, review
current EAI products, and selection of product for this client.
AM/FM/GIS Business Case & Product Selection –BC Gas Utility
Oversight and direct participation as Sr. Business Analyst in development of business case for $15 million Automated
Mapping / Facilities Management (AM/FM) initiative to integrate geographic and facilities data. Sought and received
project approval from President, Board and subsequently developed Utility Commission application for funding.
Developed project Terms of Reference, Software Vendor Evaluation and Phase 1 Implementation Request for Proposal.
Reservation System Business Case & Requirements Analysis – Tourism BC
Managed and participated in gathering of requirements, reviewing alternatives, and developing costs and benefits models
for replacement reservation system for one of Canada’s premier Destination Marketing Organizations that generates $28
million in annual revenue through bookings of tourist products. Recommendations approved by Executive Committee.
Presently working on IT Architecture, IT Application Strategy and Transition Plan for this client.
EDUCATION & ONGOING PROFESSIONAL DEVELOPMENT
Bachelor of Science, University of Manitoba, Winnipeg, Manitoba (1984)
Major in Mathematics and Computer Science
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Hugh Peden PROFILE
Information Systems Strategic Planning, American Management Association, Essential Management Skills, University
of British Columbia, Facilitation Skills and Techniques, Sierra Systems, Natural Gas & Petroleum Technology Summer
Institute, British Columbia Institute of Technology, Conceptual Data Modeling & Functional Process Modeling, DMR,
Advanced Systems Analysis, Association for Systems Management
HCP Consulting Inc. , Maple Ridge
December 2003 to Present – President, Managing Consultant
PlanB Solutions Inc., Costa Mesa, California
May 2001 to November 2001 – Director, Systems Delivery (Canada)
IT Evolution Consulting Inc., Vancouver
October 1999 to December 2003– Co-Founder, Company Director, Vice President, Managing Consultant.
BC Gas Utility Ltd., Vancouver
1997 to 1999 – Manager, Information Technology, Distribution Services
1995 to 1997 – Sr. Business Analyst, MIS (Distribution Services)
1993 to 1994 – Sr. Business Analyst, MIS (Gas Supply and Transportation)
H.A. Simons, Vancouver
1990 to 1993 – Sr. Consultant, Systems Engineering Division
Abitibi-Price Inc., Toronto
1984 to 1990 – Sr. Systems Analyst, Information Centre Consultant, Systems Analyst
Co-authored report titled "Modernization of Mill Data Analysis Techniques at Abitibi-Price". Presented to the Canadian
Pulp and Paper Association's 1986 annual meeting and published by Pulp and Paper Canada in the March 1987 issue.
IT Evolution White Paper – “Centralization of Utility Records Management through use of Document Management and
GIS technology” August, 2000 which can be viewed at www.itevolution.com
COMMUNITY SERVICE & AWARDS
Vancouver Police Pipe Band (Pipe Staff Sergeant). Second in command with responsibilities for organization and
musical performance of this 35-member organization comprised of both police and civilian members.
Chief Constables Unit Citation (2000) – Commendation from City of Vancouver Chief Constable in recognition of
exceptional performance and contribution in the organization and participation of the Vancouver Police Pipe Band’s
month long performance at the 1999 Edinburgh Military Tattoo.
University of Waterloo, Math Contest, Gold Medal Winner (1979)
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