Creating a Personal Training Program for Enterprise ...


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  • The Hay Group Guide Chart-Profile Method can help an organization Thousands of organizations—including more than half of the world’s largest companies—rely on Hay Group’s job evaluation methodology to help them bring together the right people, jobs and structures to execute their strategies. Commonly known as The Hay Group Method, our system provides clients with a consistent and objective framework to analyze organizational structures, evaluate people and jobs, define career progressions, develop pay and reward programs, and manage their human resources more effectively.Hay Group Guide Chart-Profile Method Having the best job evaluation tools is critical. Hay Group offers the world’s best, time-tested evaluation methodology for assessing jobs by relative size, nature and importance, at all levels in all types of organizations. : Gain an understanding of relative accountabilities of all roles – HQ, business, function, and category. Establish clear, effective career paths, useful in determining career moves and development programs. Design internally equitable pay structures. Ensure meeting requirements of "equal value" legislation. Make accurate market competitiveness assessments through “measured job-size” surveys. Analyze job and organization design efficiency and effectiveness. Determine the best job/person match. Hay Group works with clients to develop a full understanding of their organization and business context, and the resulting needs. We then provide advice and tools enabling a "fit for purpose" process, including: Job documentation. Stakeholder engagement. Methodology customization. Supporting IT tools . Methodology training (if needed). Quality assurance (ensures consistent method application). Ongoing support of clients’ evaluated structures.
  • Depending on Data Management’s alignment and positioning in an organization, the organization size, centralization/decentralization, industry, and other factors, these generic roles may be clustered or aligned in different configurations. This is a very generic matrix of roles within functional areas by broad banded functions. Data Resource Management is presumed to be the overall management of all data resources and services, including portfolio management of the data resource, program and project management, skill development, procurement, etc. Database Administration is presumed to be the functional area for managing DBMS software, data structure development, performance monitoring, performance tuning, backup, recovery, archiving, security, and storage management. Data Warehousing/Business Intelligence is presumed to be the functional area for decision support systems, data warehouse, data marts, query and reporting tools, … Meat Data / Repository Management is presumed to be the functional area responsible for developing and managing the data requirements, data models, data descriptions, taxonomies/ontologies, data resource knowledge base (aka repository)… Management = planning organizing, directing, controlling, and leading resources – integrating/aligning processes, deliverables, priorities with organizational strategies and CSFs Architecture = managing the integration and infrastructure of data resources Analysis & Design = evaluation of business problems and needs, defining functional data requirements, data and metadata definition Engineering = translation of requirements into physical specifications, implementation of specifications in data structures, storage and communications capabilities, managing performance, controlling access, ensuring availability Operations = installing, monitoring, maintenance of the operational environment, i.e., equipment and facilities
  • Not sure what I was going for here… maybe overall qualifications for a role-based Data Management Professional Certification?
  • Okay, this I came up with while sitting in a Toastmasters club officer meeting and thinking about levels of competencies… so I used the Toastmasters’ labels – Competent, Advanced, Distinguished… don’t know if it helps us with our task, but I thought it was interesting… I had to do something in that meeting to keep from nodding out and banging my forehead on the table…
  • I think this or some variation is what I was originally charged with… probably should/could add a column for vendor/product specific trainign and “certifications”?
  • Creating a Personal Training Program for Enterprise ...

    1. 1. Creating a Personal Training Program for Enterprise Data Management Deborah Henderson (CapGemini - DAMAI VP Education) Anne Marie Smith Ph.D. (EWSolutions, Northcentral University) EIM Conference June Toronto 2008 DAMA International
    2. 2. Anne Marie Smith Background <ul><li>Anne Marie Smith – [email_address] </li></ul><ul><li>Internationally recognized expert and speaker in the fields of enterprise information management, data modeling, meta data management and data warehousing, one of the top industry experts in data governance and information management strategy and planning </li></ul><ul><li>Over 20 years experience in delivering solutions in enterprise information management for numerous companies / clients across varied industries </li></ul><ul><li>Published over 50 articles that have been featured in some of the industry’s most prestigious magazines and newsletters </li></ul><ul><li>Contributing author to the DAMA Data Management Body of Knowledge (DMBOK) </li></ul><ul><li>Has taught at several institutions of higher learning including LaSalle University </li></ul><ul><li>Holds certifications in PMP, CDPM and has earned a PhD in Management Information Systems </li></ul><ul><li>Editor-in-Chief, Real World Decision Support journal: http:// </li></ul>
    3. 3. Deborah Henderson Background <ul><li>Deborah Henderson– deborah.henderson @ </li></ul><ul><li>International speaker in the field of data management and expert in data governance, data architecture, data warehousing </li></ul><ul><li>President DAMA Foundation and VP Education and Research in DAMA International, member IRMAC for 17 years </li></ul><ul><li>Contributor to the Data and Information Quality, Data Management exams for the ICCP and DAMA </li></ul><ul><li>Over 25 years experience in delivering solutions in data management to the provincial electricity generation, transmission and distribution, and to the worlds largest auto manufacturer </li></ul><ul><li>Published over 30 articles in magazines and newsletters and a Canadian Management Association Guide on Data Warehousing </li></ul><ul><li>Sponsor and contributing author to the DAMA Data Management Body of Knowledge (DMBOK), and the DAMA Dictionary of Data Management </li></ul><ul><li>Holds an MLS ( Masters in Library Science) and certifications PMP, CDMP (Mastery level) </li></ul>
    4. 4. <ul><li>The Data Management profession has members who are entrusted with the information of major organizations. </li></ul><ul><li>Many, if not most, of these professionals work for large organizations and are charged with definition, development, and management of the mission-critical information stores of significant organizations of the world. </li></ul><ul><li>In smaller organizations, IT professionals take on multiple roles so that a portion of the work is data management; but ‘hidden’ in the overall skill set </li></ul><ul><li>Most of these professionals have been out of college for 15 to 20 years – this is not an entry-level profession (from a DAMA survey 2006) </li></ul>Not an Entry Level Profession
    5. 5. A Plethora of Job Titles <ul><ul><li>Data Analyst </li></ul></ul><ul><ul><li>Database Analyst </li></ul></ul><ul><ul><li>Data Modeler </li></ul></ul><ul><ul><li>Data Management Specialist </li></ul></ul><ul><ul><li>Information Analyst </li></ul></ul><ul><li>Data Architect </li></ul><ul><li>Meta Data Specialist </li></ul><ul><li>Business Analyst </li></ul><ul><li>Enterprise Data Manager </li></ul><ul><li>Etc……………. </li></ul>Data Management suffers from a lack of standard job titles: Part of the problem is that generic job titles are a purposeful strategy for businesses to describe a multitude of job skills eg. The Hay Group Method
    6. 6. What’s my Career? <ul><li>Acknowledge that career goals can change over the course of your professional life </li></ul><ul><li>Key Ideas </li></ul><ul><li>Develop a career path with flexibility </li></ul><ul><li>Decide on your specialities </li></ul><ul><li>Identify the skills you need to acquire mastery of your chosen data management specialities </li></ul><ul><li>The DAMA Curriculum Framework can help </li></ul>
    7. 7. <ul><li>The approach taken by DAMAI Data Management curriculum includes all aspects (conceptual, logical and physical perspectives: </li></ul><ul><ul><li>Model for data management in the real world </li></ul></ul><ul><ul><li>List of concepts in Data Management </li></ul></ul><ul><ul><li>List of topics from the ICCP CDMP exams as input </li></ul></ul><ul><ul><li>Body of Knowledge (BOK) for Data Management as input </li></ul></ul><ul><ul><li>List of careers and job clusters from the NWET (National Workforce Center for Emerging Technologies) 1 </li></ul></ul><ul><ul><li>List of education delivery channels based on the North American model </li></ul></ul><ul><ul><li>Clustering of topics for courses </li></ul></ul><ul><ul><li>Cross reference matrices for the reader to study in the development of a curriculum </li></ul></ul><ul><ul><li>1 Building a Foundation for Tomorrow – Skill Standards for Information Technology , National Workforce Center for Emerging Technologies, 1999. </li></ul></ul>Curriculum Approach
    8. 8. <ul><li>ICCP – highest level certification for computing professionals http:// / </li></ul><ul><li>ICCP Data Management certification (CDMP) designed to test knowledge of IRM/DRM functions – all stages (conceptual, logical, physical) </li></ul><ul><li>Serves as validation for the DAMA IRM/DRM curriculum – courses and exams based on DAMA curriculum framework </li></ul>ICCP and DAMAI
    9. 9. ICCP and DM Certification <ul><li>CDMP Certified Data Management </li></ul><ul><ul><li>Professional Practitioner (pass tests at 50% or higher) </li></ul></ul><ul><ul><li>Master Professional (pass tests at 70% or higher) </li></ul></ul><ul><li>Required: </li></ul><ul><ul><li>Pass three ICCP exams in data management and related fields </li></ul></ul><ul><ul><li>Work experience in data field </li></ul></ul><ul><ul><li>Recertification – 3 year cycles </li></ul></ul><ul><ul><li>Continuing Professional Education </li></ul></ul><ul><ul><li>Adopt ICCP Code of Ethics </li></ul></ul>
    10. 10. ICCP and DM Certification <ul><li>CDMP-eligible Exams include: </li></ul><ul><ul><li>IT Core </li></ul></ul><ul><ul><li>Data Management </li></ul></ul><ul><ul><li>Data Warehousing </li></ul></ul><ul><ul><li>Database Administration </li></ul></ul><ul><ul><li>Integrated Project Management </li></ul></ul><ul><ul><li>IT Management </li></ul></ul><ul><ul><li>Systems Development </li></ul></ul><ul><ul><li>Business Intelligence </li></ul></ul><ul><ul><li>Data and Information Quality </li></ul></ul><ul><ul><li>…………… </li></ul></ul>
    11. 11. <ul><li>Career Ladders for Data Management use skill standards published by the National Workforce Center for Emerging Technologies </li></ul><ul><li>Career Ladders describe a progression of job titles and skill requirements for a job cluster </li></ul><ul><li>Career Ladders have three levels </li></ul><ul><ul><li>Entry (Novice) </li></ul></ul><ul><ul><li>Proficient (Practitioner) </li></ul></ul><ul><ul><li>Expert (Master) </li></ul></ul><ul><li>Curriculum designed to provide foundation knowledge and facility for the chosen track </li></ul>Career Ladders in DM
    12. 12. <ul><li>IRM/DRM Career Ladders include: </li></ul><ul><ul><li>Business or Systems Analysis </li></ul></ul><ul><ul><li>Data Warehousing </li></ul></ul><ul><ul><li>Data Analyst / Data Modeling / Architect </li></ul></ul><ul><ul><li>Data Administration / Management </li></ul></ul><ul><ul><li>Database Administration </li></ul></ul><ul><ul><li>Project Management </li></ul></ul><ul><ul><li>Data Quality </li></ul></ul><ul><ul><li>Information Security </li></ul></ul><ul><ul><li>Technical Trainer / Technical Writer </li></ul></ul><ul><ul><li>Data or Information Architect </li></ul></ul><ul><ul><li>Data Governance Co-ordinator </li></ul></ul>Career Ladders in DM
    13. 13. <ul><li>Career Ladders include paths and roles appropriate to the ladder </li></ul><ul><li>Example for Database Administrator: </li></ul>Career Paths & Roles Foundations Associate DBA Database Analyst Database Administrator Senior Database Architect Novice Practitioner Master Required Skills and Knowledge
    14. 14. <ul><li>Example for Data Modeler/Architect: </li></ul>Career Paths & Roles Foundations Modeler Intermediate Data Architect Enterprise Data Modeler Novice Practitioner Master Required Skills and Knowledge Senior Data Architect
    15. 15. <ul><li>Example for Data Quality Analyst: </li></ul>Career Paths & Roles Foundations Data/ Database Analyst Intermediate Data Analyst Data Quality Analyst Senior Data Quality Administrator Novice Practitioner Master Required Skills and Knowledge
    16. 16. <ul><li>Example for Data Governance </li></ul><ul><li>Coordinator: </li></ul>Career Paths & Roles Foundations Data Governance Coordinator Novice Practitioner Master Required Skills and Knowledge Many routes !
    17. 17. Career Choices: Foundations+ <ul><ul><li>Modeling, Database, Ethics, Data processes (CRUD), Interaction of data and business logic </li></ul></ul>Novice Practitioner Master database programmer data governance co-ordinator enterprise data modeller
    18. 18. <ul><li>Both ! </li></ul><ul><ul><li>It is important for the data management professional to have some exposure to most areas of data management – tree </li></ul></ul><ul><ul><li>It is important for the data management professional to choose one or a few areas for progression to mastery - ladder </li></ul></ul>Ladders or Trees?
    19. 19. Ladders or Trees? - 2 <ul><li>Choosing leaves on the data management tree for exposure and choosing one or a few areas for mastery will create the well-rounded data management professional </li></ul>
    20. 20. <ul><li>Topics an area that are explored to some degree within the DAMAI Curriculum; a curriculum and /or course learning unit </li></ul><ul><ul><li>Topics may relate to one or more courses, and may be combined as appropriate with other topics </li></ul></ul><ul><li>Topic Cluster: is a highly related set of topics which are typically taught together – courses are developed by assembling a series of topics within a cluster and adding additional materials/topics as necessary </li></ul>Topics and Topic Clusters
    21. 21. <ul><li>The Environment for Managing Data as a Resource </li></ul><ul><ul><li>Types of data and information </li></ul></ul><ul><ul><li>General file and database processing principles </li></ul></ul><ul><ul><li>Uses of Data, information, knowledge, wisdom; metadata </li></ul></ul><ul><ul><li>data and information (by discipline and within DRM) </li></ul></ul><ul><ul><li>Evolution of database technologies </li></ul></ul><ul><ul><li>Risks and rewards of data resource management </li></ul></ul><ul><li>Data Resource Management Overview </li></ul><ul><ul><li>Information Systems Planning (ISP) concepts </li></ul></ul><ul><ul><li>Data / Metadata Management Plans </li></ul></ul><ul><ul><li>Strategic data plan (linked to business plan) </li></ul></ul><ul><ul><ul><li>Enterprise data / information framework </li></ul></ul></ul><ul><ul><ul><li>Data portfolio management </li></ul></ul></ul><ul><ul><ul><li>Relationship management (vendor, customer, employee) </li></ul></ul></ul><ul><ul><ul><li>Data quality management </li></ul></ul></ul><ul><ul><ul><li>Metadata management plan </li></ul></ul></ul><ul><ul><li>Policies / Standards / Legal requirements/ Processes / Procedures </li></ul></ul><ul><ul><ul><li>Internal to DRM </li></ul></ul></ul><ul><ul><ul><li>External to DRM </li></ul></ul></ul><ul><ul><ul><li>External to organization </li></ul></ul></ul>Two Topic Clusters with Topics
    22. 22. <ul><li>Planning for Data and Metadata </li></ul><ul><li>Data Requirements Analysis and Documentation </li></ul><ul><li>Data Models and Modeling </li></ul><ul><li>Relational Data Model </li></ul><ul><li>Data Storage Management </li></ul><ul><li>Data Access and Database Programming </li></ul><ul><li>Data Warehousing </li></ul><ul><li>Data / Metadata Infrastructure Management </li></ul><ul><li>Information and Data Security </li></ul><ul><li>Data Quality Management </li></ul><ul><li>Data Reliability </li></ul><ul><li>Information Systems Project Management </li></ul>Topic Clusters List
    23. 23. Continuing Education <ul><li>Map your continuing education goals to curriculum </li></ul><ul><li>Become certified as a Data Management Professional, Business Intelligence Professional or other ICCP certification (CDMP, CBIP) </li></ul><ul><li>Discover courses and seminars and professional volunteerism to provide Professional Development Units (PDU) and contact hours for re-certification </li></ul><ul><li>Raise awareness of certification and continuing education to advance the data management profession throughout your company </li></ul>
    24. 24. Generic Roles VP/Director Enterprise Architect Manager Manager Manager Manager Portfolio Manager Database Architect DW Architect Metadata Architect Enterprise Data Administrator Data Resource Analyst Enterprise Database Administrator Performance Analyst Database Administrator DW Developer Data Administrator Performance Management Analyst Storage Analyst Operator Operator Operator Database Administrator Data Warehousing Analyst Data Administrator Functional Area Function Data Resource Management Database Administration Data Warehousing/ Business Intelligence Meta Data / Repository Management Management Architecture Analysis & Design Engineering Operations
    25. 25. Recommended Qualifications <ul><li>UG = Undergraduate </li></ul><ul><li>CS = Computer Science </li></ul><ul><li>CCP = Certified Computing Professional </li></ul><ul><li>DMP = Data Management Professional </li></ul><ul><li>ACP = Associate Computing Professional </li></ul>Role Education Certification Experience Manager Min : UG – CS/Business Recommended : MBA/MSIS Min : IT Mgt training program Recommended : ICCP-CCP/DMP Min : 3 years in two or more related roles Recommended : 5 years in more than two related roles Architect Min : UG – CS/MIS Recommended : MS-CS/MSIS Min : Vendor Certification Program Recommended : ICCP-CCP/DMP Min : 3 years in one or more related roles Recommended : 5 years in two or more related roles Analyst/ Designer Min : UG – CS/Business Recommended : UG – CS Min : Vendor Certification Program/ACP Recommended : ICCP-CCP/DMP Min : 2 years in one or more related roles Recommended : 4 years in one or more related roles Engineer Min : UG – CS, Math, Engineering Recommended : Post Graduate studies Min : Vendor Certification Program/ACP Recommended : ICCP-CCP/DMP Min : 1 years in one or more related roles Recommended : 3 years in one or more related roles Operator Min : AAS Recommended : UG-CS Min : ACP Recommended : Vendor Certification Program Min : - Recommended : 1 year + in business role
    26. 26. Recommended Competencies Role Novice Practitioner Advanced Manager <ul><li>Minimum education and experience levels </li></ul><ul><li>One or more Specialty/Vendor training programs </li></ul><ul><li>One or more Specialty/Vendor exams </li></ul><ul><li>ICCP Proficiency Exam(s) </li></ul><ul><li>Active membership in domain related professional association or user group </li></ul><ul><li>Competent plus : </li></ul><ul><li>Recommended education and experience levels </li></ul><ul><li>A professional certification, CCP or DMP </li></ul><ul><li>Regular continuing professional education program/ recertification </li></ul><ul><li>Active professional network of peers </li></ul><ul><li>Presentations at local professional association/user group </li></ul><ul><li>Leadership role in local professional association/user group </li></ul><ul><li>Advanced plus at least 3 of the following : </li></ul><ul><li>Advanced experience in at least one other professional role </li></ul><ul><li>Additional ICCP/other proficiency exams </li></ul><ul><li>Presentations at national or international conferences </li></ul><ul><li>Leadership role at the national or international level in professional organization/user group </li></ul><ul><li>Teaching at institution of higher education </li></ul><ul><li>Publication of articles in trade magazines, academic journals </li></ul><ul><li>Published author of professional text </li></ul>Architect Analyst/ Designer Engineer Operator
    27. 27. Recommended ICCP Exams Role ICCP Exams Manager CCP Core + Data Management + IS Management/Systems Development/Business Information Systems Architect CCP/DMP Core + Data Management + Data Warehousing/Database Administration/Systems Development Analyst/ Designer CCP/DMP Core + Data Management + Data Warehousing/Database Administration/Systems Development Engineer CCP/DMP /ACP Core + Database Administration + Data Management/Data Warehousing/Systems Development Or, ACP/proficiency exam in Database Administration Operator ACP Any data proficiency exams, ACP
    28. 28. Courses for ICCP Exam Prep <ul><li>Some organizations offer courses that are based on ICCP / DAMA curriculum framework </li></ul><ul><li>Some colleges offer data management education, visit http:// / education for list of schools and programs </li></ul><ul><li>EWSolutions’ courses are certified by ICCP and State of Illinois for professional development and continuing education credits and can serve as foundation for exam preparation </li></ul><ul><li>http:// /education for complete course list </li></ul>
    29. 29. <ul><li>Developing and refining your approach to continuing education in enterprise data management is essential for professional and personal growth </li></ul><ul><li>DAMA Curriculum Framework can serve as a proper foundation for developing your personal education path </li></ul><ul><li>Continue to learn about data management and its related fields </li></ul><ul><li>Become / remain active in DAMA for educational and professional development opportunities http:// ; and </li></ul>Conclusion
    30. 30. Additional References <ul><li>EIM Institute: http:// </li></ul><ul><li>Real World Decision Support Journal: http:// </li></ul><ul><li>The Data Administration Newsletter: http:// </li></ul><ul><li>DAMA-Data Management Body of Knowledge (DAMA-DMBOK): http:// </li></ul>
    31. 31. Questions and Answers Thank you for your attendance and participation! Questions and comments can be addressed to the VP – Educational Services, DAMAI: [email_address]  
    32. 32. References <ul><li>Building a Foundation for Tomorrow – Skill Standards for Information Technology , National Workforce Center for Emerging Technologies, 1999. </li></ul><ul><li>DAMA International Curriculum for Post-Secondary Education </li></ul><ul><li>Institute for Certifying Computing Professionals (ICCP) </li></ul>
    33. 33. Anne Marie Smith, PhD. Director of Education Principal Consultant EWSolutions, Inc. [email_address] Deborah Henderson, MLS Senior Consulting Data Specialist Inergi LP / CapGemini LP President DAMA Foundation VP Education and Research DAMAI [email_address] Contact US!