Job Title: Business Systems Analyst (12 month fixed-term contract)
Reporting to: Deputy Director - Business Systems
Date Prepared: March 2009
(This specification is loosely based on SFIA+ v3 tasks Business analysis - Level 5, Business process improvement -
Level 5 and Non-functional needs analysis - Level 5 - see appendix).
Main Function of Job:
To work closely with business units to design new IT solutions and processes to improve efficiency and
To analyse and establish business and user systems' requirements and propose appropriate solutions,
incorporating all aspects of the business systems development life cycle.
In addition to the duties and responsibilities listed below, the job-holder is required to perform other duties
assigned by the manager from time to time.
• Understand and analyse current working practices and work with users to identify skill gaps and
• Gather and analyse business systems information and requirements and, liaising with both business
users and IT colleagues, to propose and manage delivery of solutions.
• Assist business units to define and document requirement specifications and provide an initial
analysis role during the concept/feasibility stages of systems development.
• Translate client requirements into highly specified project briefs.
• Work with IT Programmers to create functional design specifications.
• Plan, guide and assist the business units with user acceptance scripts and testing.
• Plan, guide and assist the business units with user training and documentation.
• Promote and sustain a constructive, supportive and friendly working relationship with external and
internal customers, management and other work colleagues.
• Liaise with IT colleagues, business units and suppliers in order to resolve technical issues and/or to
implement new ideas.
• Liaise with suppliers on the implementation and support of external software packages.
• Manage the tendering process when new third party applications are required.
• Comply with health and safety policy and regulations.
• Undertake any other relevant duties.
On rare occasions (expensed) travel within England may be required, mainly to College teaching centres.
The nature of the role means that flexibility in working hours may be necessary during peak periods.
This job description is correct at 10 March 2009. It may vary in consultation with the post holder to reflect
the developments to the job.
Smart, professional appearance
EDUCATION/TRAINING & TECHNICAL SKILLS
Degree level or equivalent in relevant subject
Excellent customer service skills
Strong oral and written communication skills,
including presentations, specification and
business case writing
Advanced Level Microsoft Office 2003/7
Ability to simplify complexity into clear and
Business process mapping
IT- and/or Business-based degree or
ISEB Business Analyst Diploma or equivalent
At least 2 years recent experience of:
Analysing and developing business systems'
requirements and needs
Production of clear and detailed business
models and user requirement specifications
User Acceptance Scripts and Testing
Assistance with Functional Design
Assisting on large MIS Projects
Working with a similar remit within an IT team
Training end users in off-the-shelf and bespoke
applications, including writing technical and
Working closely with end users to develop their
use of complex, off-the-shelf software
Logical, analytical and adaptive
Good interpersonal skills and ability to be
diplomatic when required
Commitment to see tasks to completion
Positive, helpful attitude to problem solving
Methodical and organised
Ability to work on own initiative
Patient and sympathetic to the pressures that
Good attendance record
Attention to detail
Works well under pressure
Punctual and reliable
Job holders signature …………………………………………………………………………….
SFIA+ V3 Job Description Summary (for information only)
Code Title Version Skill Description Task Description
analysis - Level
3 The methodical investigation,
analysis, review and
documentation of all or part of a
business in terms of business
functions and processes, the
information used and the data on
which the information is based.
The definition of requirements for
improving any aspect of the
processes and systems and
quantification of potential
business benefits. The creation of
viable specifications and
acceptance criteria in preparation
for the construction of information
and communication systems.
Takes responsibility for investigative
work to determine requirements and
specify effective business processes,
through improvements in information
systems, data management,
practices, procedures, organisation
and equipment. Applies and monitors
the use of required modelling and
analysis tools, methods and
standards. Conducts investigations
at a high level for strategy studies,
requirements specifications and
feasibility studies. Defines, plans and
justifies (in business terms) projects
to develop/implement automated and
non-automated components of new
or changed processes.
3 The identification of new and
alternative approaches to
performing business activities.
The analysis of business
processes, including recognition
of the potential for automation of
the processes, assessment of the
costs and potential benefits of the
new approaches considered and,
where appropriate, management
of change and assistance with
Analyses business processes;
identifies alternative solutions,
assesses feasibility and
recommends new approaches.
Contributes to evaluating the factors
that must be addressed in the
change programme. Helps establish
requirements for the implementation
of changes in the business process.
- Level 5
3 The establishment, clarification
and communication of non-
functional requirements for
usability and utility, for example
screen design/layout, response
times, capacity, resilience. The
analysis of the characteristics of
users and their tasks and the
technical, organisational and
physical environment in which
products or systems will operate.
Advises on tools and methods to be
used and clarifies and communicates
the non-functional requirements of
system users, their characteristics
and tasks and the technical,
organisational and physical
environment in which products or
systems will operate.
Highest Task Level
Highest Task: Level 5: ensure, advise
Works under broad direction. Full accountability for own technical work or
project/supervisory responsibilities. Receives assignments in the form of objectives.
Establishes own milestones, team objectives and delegates assignments. Work is often self-
Influences organisation, customers, suppliers and peers within industry on contribution of
specialisation. Significant responsibility for the work of others and for the allocation of
resources. Decisions impact on success of assigned projects i.e. results, deadlines and
budget. Develops business relationships with customers.
Challenging range – variety of complex technical or professional work activities. Work
requires application of fundamental principles in a wide and often unpredictable range of
contexts. Understands relationship between specialism and wider customer/ organisational
Advises on the available standards, methods, tools and applications in own area of
specialisation and can make correct choices from alternatives. Can analyse, diagnose,
design, plan, execute and evaluate work to time, cost and quality targets. Communicates
effectively, formally and informally, with colleagues, subordinates and customers.
Demonstrates leadership. Clear understanding of the relationship between own area of
responsibility /specialisation to the employing organisation and takes customer
requirements into account when making proposals. Takes initiative to keep skills up to date.
Maintains awareness of developments in the industry. Can analyse user requirements and
advise users on scope and options for operational improvement. Demonstrates creativity
and innovation in applying solutions for the benefit of the user.
Type Description Code
Probably educated to degree level or holds a professional qualification. BGBPRE5Q
EITHER: Has achieved proficiency at Level 4 in any SFIA Development or
planning Skill, OR: Has gained experience (typically six years with some at
Level 5) in other SFIA Skills.
EITHER: Has achieved proficiency in the Task of Business analysis - Level
4, OR: Has gained substantial business experience, including some
management or professional responsibility, and has received training in
business analysis methods and techniques.
Has achieved proficiency in the Task of Non-functional needs analysis -
Is familiar with a range of analysis, modelling and design methods; has
broad current knowledge of IT standards, applications and trends. Is able to
obtain information from business people in face to face situations, and to
analyse information on users’ occupational tasks obtained by a variety of
formal and informal means. Has an analytical and creative approach to
Has excellent interpersonal skills and is fully experienced at dealing with
clients/users. Has a good understanding of alternative software engineering
life cycles for development and the concepts and practices required to
implement effective information systems. Possesses a broad understanding
of business and business Skills, and understands the significance of
commercial constraints. Is able to recognise potential assignments outside
own areas of specialisation and bring to bear appropriate expertise as
Demonstrates a concern and aptitude for considering the user's perspective
in IT development. Has a good understanding of alternative software
engineering life cycles for development and the concepts and practices
required to operate effective information systems. Has excellent
interpersonal skills and is fully experienced at dealing with clients/users.
Possesses a broad understanding of business and business skills,
understands the significance of commercial constraints and a deep
understanding of user aspects of interactive systems. Is expert in the
methods and techniques for eliciting the context of use, user needs,
analysing context of use and generating user requirements. Is familiar with
tools for representing system requirements.
Description Optional? Code
Takes responsibility for investigative work to determine requirements, and
specify effective business processes. Organises their implementation through
improvements in information systems, data management, practices,
organisation and equipment. Applies and monitors the use of required
modelling and analysis tools, methods and standards in an intelligent and
Co-operates with senior client and IS staff as required, conducting
investigations at a high level for strategy studies, requirements specifications
and feasibility studies. Maintains technical awareness at a level where
alternatives can be analysed, modelled and classified according to technical
feasibility and performance.
Utilises business experience and skills to assess and advise on the
practicability of alternatives, marrying up technical limitations with operational
Takes responsibility as needed for the detailed specification and modelling of
recommended solutions using resources, standards, methods and tools as
required. Maintains links with appropriate counterparts within both software
engineering and service delivery functions and plays a full part in bringing
systems to implementation as detailed by organisation policies and methods.
Applies available standards, methods and tools in an intelligent and effective
way, and produces a consistently high standard of documentation of both a
technical and a descriptive nature.
Plans, arranges and controls meetings, workshops and relations with
client/user staff during system investigations and throughout subsequent
development work. Takes responsibility at a high level for the proper conduct
of such relations.
Defines, plans and justifies (in business terms) projects to develop/implement
automated and non-automated components of new or changed processes.
Assists clients/users in defining acceptance tests for automated systems, and
takes responsibility for their proper execution.
Investigates, documents and analyses current business processes; identifies
the organisational units which undertake, and support the business processes.
Identifies alternatives, assesses feasibility, and recommends new approaches.
Contributes to evaluating the factors which must be addressed in change
programmes, including cultural, organisational and business constraints
affecting options for change.
Establishes an understanding of business aims and facilitates development of
alternative processes to achieve them.
Assesses the risks, costs and potential benefits of alternative business
Helps establish requirements for the implementation of changes in business
Working with analysis and design specialists, uses business experience and
skills to assess and advise on the usability and accessibility of alternatives.
Advises on tools and methods to be used for the detailed specification and
modelling of non-functional requirements. Maintains links with appropriate
counterparts within both software engineering and service delivery functions
and assists in bringing systems to implementation as detailed by organisation
policies and methods.
Produces a consistently high standard of documentation of both a technical
and a descriptive nature.
Takes part in meetings, workshops and relations with client/user staff during
system investigations and throughout subsequent development work.
Clarifies and communicates the non-functional requirements of system users,
their characteristics and tasks, and the technical, organisational and physical
environment in which products or systems will operate. Takes responsibility for
ensuring that cost of ownership is fully acknowledged, in finalising the
Assists clients/users in defining acceptance tests for the non-functional
aspects of automated systems, and takes responsibility for their proper
Ensures that the project takes account of contextual factors in the definition of
functional and non-functional requirements and in the developing design
Knowledge and Skills
Type Depth Title Description Code
Commercial Orientation Keeping commercial aspects continually in
mind when taking actions or making
Conceptual Thinking Acquiring understanding of the underlying
issues in complex problems or situations by
correctly relating these to simpler or better
understood concepts, models or previous
Creativity Taking innovative approaches to problem
solving and devising inventive and creative
Customer Focus Understanding the needs of the internal or
external customer and keeping them in mind
when taking actions or making decisions.
Flexibility Taking account of new information or
changed circumstances and modifying
understanding of a problem or situation
Goal Orientation Maintaining focus on agreed objectives and
deliverables whatever the circumstances.
Influence and Persuasion Influencing and persuading others to take a
specific course of action when there is no
direct line of command or control.
Information Acquisition Identifying gaps in the available information
required to understand a problem or situation
and devising means of remedying such
Interacting with People Establishing relationships and maintaining
contacts with people from a wide variety of
Technical Expert in Graphical User Interfaces Graphical human/computer interfaces which KSC07
(GUI) facilitate effective communication between
computer and operator, the technology and
architecture associated, and the working of
relevant libraries. Examples: Windows,
Techniques which help in modelling and
understanding a business and its operation.
Examples: functional business models,
statistical process control, relational data
modelling, use case.
Corporate, Industry and
Standards associated with the practitioner's
Examples: safety standards, departmental
programming standards, organisational
network performance standards, help desk
procedures, corporate quality and change
management processes, IT Infrastructure
Tools and techniques (manual or automated)
which can be used to document an
understanding of the structure, relationships
and use of information within an
Examples: information usage model, entity
model, class diagram, relational data model,
data flow model.
Standards associated with IT practice.
Examples: PRINCE, SSADM, IEEE802.3,
ITU(T), ETSI, IEC, BSI, ISO 9000.
Health and Safety Statutory health and safety requirements
relating to working environment.
Examples: building services, standby power
systems, communications towers/masts,
Principles, methods, techniques and tools for
the effective management of the testing
process and the execution of tests
throughout the lifecycle of development
Examples: organisation standards for
testing, planning & estimating, configuration
management, incident management, test
efficiency and effectiveness measurement.
Expert in Business Characteristics The functional structure of businesses and
other organisations; their mission, objectives,
strategies and critical success factors.
Techniques for streamlining business
processes which have been modelled and
understood. Examples: error-proofing, value
added assessment, process cycle time
reduction, future-proofing, resilience,
reliability, cost effectiveness.
Function or Department
The activities, structure, and position in the
organisation of the functions or departments
for which services are provided.
Examples: sales, engineering, marketing,
The selection and application of information
gathering methods, tools and techniques
which are appropriate to the information
required and the sources available.
Examples: contextual enquiries, focus
groups, structured interviews,
questionnaires, observation, statistical
Legislation Relevant national and international
Examples: Data Protection Act, EU
Presentation Techniques Methods and techniques for delivering
Business Proposals Methods and techniques for preparing and
presenting business cases, invitations to
tender and statements of requirements both
orally and in writing.
Customer Value Chain
The complete sequence of activities within a
process, from receipt of an order or request
to delivery of a product or service.
Desktop Software The use of everyday desktop software.
Examples: word processing, spreadsheets,
Project Planning and
Methods and techniques associated with
planning and monitoring progress of
Examples: product/work breakdown
structures, critical path analysis, earned
value, resource analysis, conflict resolution.
Title Description Code
Advanced Techniques for
More complex tools and techniques associated with the analysis,
modelling and streamlining of business processes.
Business Modelling and
Techniques for the analysis, breakdown and documentation of the
functional structure and information flows within a business area.
Customer Relations Negotiation, presentation and meeting skills, as preparation for playing
a leading role in relationships with clients/users at a senior
management level in order to achieve and maintain customer
Financial Planning and
Philosophy, regulations, procedures and tools for the financial
management of both ongoing and project activities.
Hardware and Software
Products for Future Use
Software or hardware products or solutions that are potentially of use
to the organisation.
Information and Data
Techniques for documenting an understanding of the structure,
relationships and use of information within an organisation.
Job Analysis Techniques for identifying the requirements for a particular job in
terms of the tasks involved and the skills, knowledge and experience
Project Leadership Project management methods and leadership skills, as preparation for
more demanding project management responsibility.
Project Management Skills such as business case preparation, project definition, planning,
risk management, project change control, configuration management,
financial management and staff selection for managing projects.
Project Planning and
Project planning and control methods and techniques. TA041
Quality Management Principles and good practice of quality systems, manuals, procedures
and plans. Quality assurance and audit. External quality standards.
Total Quality Management and European Foundation for Quality
Management Excellence Model.
Methods and techniques for evolution of IT applications, typically
making extensive use of modelling and progressive prototyping,
involving the owners and end-users throughout.
Security Software Software designed to prevent unauthorised access; installation
Standards for service management, such as the IT Infrastructure
Library and the BSi Code of Practice.
Testing techniques used to plan and execute software tests of all
application components (functional and non-functional) to verify that
the software satisfies specified requirements and to detect errors.
Strategic Planning for
The psychology and practicalities of the process of defining the long
term business information requirements of an organisation in a
methodical way that will produce clearly defined options and action
plans for the use of IT-enabled business processes.
Introduction to systems development including: development lifecycles
and methodologies, organisation interfaces, project and programme
management, risk management, and change control.
Training Needs Analysis Methods and techniques for the analysis of individual
training/development needs, of (typically) IT practitioners.
Professional Development Activities
Title Description Code
Exploring a topic which is not part of own normal responsibilities, and
presenting findings to colleagues.
Community Work Participating in community or civic affairs. PDFB06
Deputising Standing in for supervisor or manager on a temporary basis during
vacation or other period of absence.
Extra Mural Activities Undertaking activities outside working environment which can help to
develop professional skills or offer additional insight into or understanding
of own working role.
Extra Mural Studies Undertaking self study or attending evening classes or vacation school in
subjects relevant to but not directly related to own role eg foreign
Gaining Knowledge Developing an understanding of the commercial, administrative and/or PDFK05
of Activities of
industrial activities undertaken by the employing organisation.
of Broader IT Issues
Increasing and maintaining currency of knowledge of broader IT issues
through reading, attending seminars, special studies, temporary
of IT Concepts and
Undertaking study, training and, where possible, practice in IT concepts
and techniques external to own function.
Developing a comprehensive understanding of the business environment
in which the employing organisation operates, and its position, policies
and direction in relation to the external world.
Carrying out professional duties abroad, for employing organisation. PDFB09
Job Rotation and
Undertaking temporary periods in other roles, inside or outside of IT,
particularly those which offer a new perspective on own function or
exposure to other environments and cultures.
Undertaking training and practice in and gaining an understanding of the
skills and techniques required to manage all or part of an organisation,
including business and financial management, management of change
and strategic planning. This will require both on and off the job training
and may include participation in an appropriate development programme
such as MBA.
Mentoring Acting as a mentor, advising those for whom there is no direct
responsibility on matters to do with work and career.
Undertaking training and practice in negotiating with and influencing
Taking an active part in professional body affairs at branch, specialist
group or committee level.
Project Assignments Participating in a project team, working group or task force established to
deal with a specific problem or issue - especially valuable if the group is
Publications Contributing to professional and technical journals. PDFP03
Participating in working groups, committees etc responsible for the
production, maintenance or oversight of relevant standards or legislation.
Teaching, lecturing, tutoring, coaching, formally or informally, in area of
Team Leadership Undertaking training and practice in the skills required to lead teams,
including motivation, direction, delegation, appraisal, counselling and
Qualification Title Awarding Body Description
Certificate in Modelling Business
Certification Solution Consultant SAP - Systems, Applications, www.sap.com QU141
and Products in Data
Diploma in Business Analysis Information Systems
Foundation Certificate in IT-
Enabled Business Change
Skills Framework for the Information Age (c) SFIA Foundation 2003 and SFIAPlus (c) The British Computer Society
Software (c) InfoBasis Limited.