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Business Analysis Practice

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  • 1. IT SERVICES Business Analysis Practice In an organization known for its domain skills, the Business Analysis Group is the primary repository of this domain knowledge. The practice is focused on maximizing the business value of IT for our customers. “…One of the key differentiators for MphasiS is its domain expertise, as well as the individual credibility and stature of its founders and its executive management team in the global financial services industry. By focusing on one key sector and continually investing in its domain and business expertise in this sector, it has been able to achieve a depth of business knowledge and expertise that rivals some of its bigger competitors” - Gartner Our philosophy - The end solution should make business sense, as business should drive technology and not vice versa. IT SERVICES BPO SOLUTIONS
  • 2. IT SERVICES Our Services , The group's core competencies include optimizing , Conducting user acceptance tests through your business processes based on in-depth granular detailing knowledge of your domain. This is done in , Ensuring knowledge transfer to the business several ways: users, through user training and workshops to , facilitate optimal use of the solution Understanding and representing stakeholder requirements through pre-field activities and Other Services include: requirement analysis, while leveraging domain expertise , Building functional and technology roadmaps , Sharing best practices gleaned from our myriad , Being involved in “Make” or “Buy” Analysis projects and highlighting areas for improvement , Managing all activities related to a project on your through Business Process Re-engineering and behalf technology solutions , Assisting your business teams understand/ , Using Functional expertise to organize, document execute the SDLC process and communicate functional requirements for the planned system The Team Comprising of professionals from leading business schools worldwide, Business Analysts at MphasiS typically have at least 2 years of exposure to the financial, Supply Chain Management and/or consulting sector. Many have experience in various geographies The group represents a cohesive close-knit community, that , Facilitates constant interactions through a virtual team room , Shares ideas and best in class practices , Encourages knowledge exchange and learning through an e-learning framework Domain Expertise Retail Logistics Banking 17% 31% Healthcare/ Pharma 6% Corporate Banking Investment 12% Banking 4% Insurance Credit Cards 15% 15%
  • 3. IT SERVICES Our Methodology Build Rapport Maintain Client Focus Think End-to-End Interview Complete Understand client Validate Study RFP/ documents; Test client SPOC; specs with sales pitch procure System business gather client sign-off specs Understand Gain Address all Ensure that System Test the client familiarity questions the end user Requirements Plans/Cases/ need, and with sector related to the and analyst Specification scripts what was process speak the document promised as Pursue same System part of the research Gather data, language Use cases Integration sales pitch. flows, models Testing / User Resort to BAG through Question Test cases Acceptance Draft a Virtual Team questionnaires assumptions Testing hypothesis of Room, seek and interviews Transfer client’s past Ascertain knowledge to User manual/ business – to experience Build meanings of tech team training be verified within group scenarios and term, probe later in the (but avoid enlist requirement, Track Perform process. ‘me-too’) assumptions establish changes defect alternative through analysis to Seek a client User Interface flows appropriate differentiate vision system; between BA Tools document, or Map these should changes and start to pen processes, be analysed incorrectly Performance / understanding use cases and formally interpreted Scalability of one approved requirements issues Stakeholders’ view should be sought/ratify vision document
  • 4. IT SERVICES Engagement Models BAs discharge / execute their services in various modes as detailed below: Onsite Team Hybrid Team Offshore Team ! Detailed client meetings ! Onsite for a few weeks to ! Involves key personnel gather core requirements onsite for ! Gather requirements and Detailed client meetings vet with end users ! Involves some pre-field work Gather requirements and ! Obtain sign-offs ! Return offshore to flesh out vet with end users the requirements, and send Obtain sign-offs ! Testing, particularly User to client onsite ! BA can be used for Acceptance Testing ! Facilitate closure on Detailing screen specs ! Typically preferred for requirements through other Writing use cases complicated projects likely means – Teleconference, Test scripts to last for a limited duration Virtual Team Room ! Good model for projects of long duration and/or ! Long projects may involve ongoing long term multiple trips relationships Why Business Analysis from MphasiS? A driven and highly qualified team comprising of hand-picked analysts A veritable repository of business expertise by way of combined experience in consulting, banking and other business domains Poised to evolve into a think-tank for our clients who increasingly demand creative solutions Flexible engagement models For more information please contact: bag@mphasis.com For more information please contact: bag@mphasis.com USA : MphasiS, 460 Park Avenue South, Suite # 1101, New York, NY 10016, USA Tel.: 212 686 6655 Fax: 212 686 2422 UK : MphasiS, Southbank House, Black Prince Road, London SE1 7JS, UK Tel.: +44 20 7463 0601 Fax: +44 20 7735 1555 MphasiS, Edinburgh House, 43-51 Windsor Road, Slough Sl1 2EE, UK Tel.: +44 0 1753 217700 Fax: +44 0 1753 217701 IT SERVICES BPO SOLUTIONS INDIA : MphasiS, The Millenia, Tower A & B, 1 & 2 Murphy Road, Ulsoor, Bangalore 560008, India Tel.: +91 80 2556 7500 Fax: +91 80 2556 7515 w w w . m p h a s i s . c o m Copyright © MphasiS Corporation. All rights reserved. New York | Memphis | Houston | Phoenix | Tijuana | San Mateo | London | Bad Ems | Bangalore | Mangalore | Mumbai | Pune | Ahmedabad | Noida | Singapore | Shanghai | Tokyo | Sydney

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