Business analysis


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Business analysis

  1. 1. Over 1500 in association with Graduates Business Analysis Canada-wide! ® Find out more at an upcoming online information session. See inside for details. The Masters Certificate in Business analysis ST. JoHN’S Gain the competency, confidence and credibility to be a successful and sought-after Business Analyst or Business Systems Analyst. For upcoming program dates, visit:
  2. 2. 18 DaYS oVEr 4 moNTHS • 9 lEarNINg moDUlES FOR UPCOMING ST. JOHN’S PROGRAM DATES The Masters Certificate in Visit Business analysis Effective Business Analysts are very much in oUr NETWork oF UNIVErSITY ParTNErS demand today – in the technical arena as well as the business side of projects. The Masters Certificate in Business Analysis from The Schulich Executive Education Centre (SEEC) equips you with the knowledge and techniques to plan, elicit, communicate, analyze, model, validate and manage user requirements through the project life cycle. THE rESUlT: projects with cost savings, accurate time to Receive Canada’s most respected business analysis certificate through our network of market, and most importantly, solutions that meet the organization’s university partners in these cities: business needs. ST. JOHN’S: Memorial University of Newfoundland 9 CoUrSE moDUlES • STarT To FINISH IN JUST 4 moNTHS TORONTO: Schulich School of Business, York University Module 1 > 1 DAY Program Introduction and Business analysis Framework** SAINT JOHN: University of New Brunswick Module 2 > 2 DAYS Planning, Validating and managing User requirements** OTTAWA: Sprott School of Business, Module 3 > 2 DAYS Carleton University Creativity and Critical Thinking** Module 4 > 2 DAYS EDMONTON & CALGARY: Learning and Performance Institute Communications Input: Questioning, listening, Facilitating and managing Conflict** SASKATOON: Module 5 > 2 DAYS University of Saskatchewan Eliciting User requirements** Module 6 > 3 DAYS VICTORIA: University of Victoria modeling the Business Problem and Solution** Module 7 > 2 DAYS Communications output: Planning, Writing and Presenting** Module 8 > 2 DAYS Filling in the gaps Module 9 > 2 DAYS Final Exam and Simulation Execution **These modules qualify for PDU credits from PMI®. Register online today at
  3. 3. Program FEaTUrES n Use the most current business analysis practices and techniques applicable to a range of industries n a wealth of expertise delivered by instructors with real-world experience n action learning exercises, case studies and simulation that ensure learned skills are put into practice Unleash your n Share knowledge and Potential network with Business Analysts from diverse organizations HErE arE YoUr NEXT STEPS to receiving your Masters Certificate in Business Analysis… 1 To register The program consistently builds the knowledge and skills necessary to become a competent, confident Visit (or see and sought-after Business Analyst – a role that is Convenient Registration Options on the rear panel) now recognized as critical to creating successful 2 To ask a Question about the Program business solutions and satisfied customers. Contact Jackie Collins at Tel: 709.737.2131, or e-mail: Why Should You attend? Join us for a free 1-hour online information This intensive learning experience can help you: session (see inside for dates). RSVP online at: n Expand and confirm the knowledge, tasks and techniques of an effective Business Analyst n Become creative, innovative and a critical thinker 3 For Further Program-related Information n Master the communication, analytical and model- Visit ing practices throughout the project life cycle • watch a video message from the Program Director n Share and network with other business analysts • see what past participants have to say n Advance your career in business analysis • review the instructors and their areas of expertise • see the list of participating organizations n Prepare for the IIBA certification process PLUS, receive 126 CDUs/PDUs towards your Continuing Certification Requirements. Register online today at
  4. 4. PROGRAM MODULE DESCRIPTIONS mESSagE From THE Program DIrECTorS MODULE 1 Duration: 1 day Effective Business Analysts are very Program Introduction and Business analysis much in demand today – in the Framework technical arena as well as the business side of projects. But formal On the opening day, we build the foundation of the certificate program and discuss the role and responsibilities of the education is becoming a key Business Analyst. requirement for all Bas. The days of just ‘winging it’ are over. WHAT YOU WILL LEARN: • Understand the project/product life cycle and the role of the The Masters Certificate in Business Business Analyst Analysis program focuses on the • Learn the competencies of the Business Analyst vital ingredients to be an effective • Determine the project team and team members’ roles Ba – from planning, communicating, • Review the knowledge areas of the International Institute of eliciting, and analyzing to validating Business Analysis (IIBA) Body of Knowledge (BABOK) and managing the user requirements – throughout the project life cycle. our curriculum is aligned with the latest draft of the IIBa® Body of knowledge (BaBok®), and MODULE 2 Duration: 2 days we are confident that upon graduation from our pro- gram, you will be ready to sit for the CBAP® exam. Planning, Validating and managing User requirements Your participation in this program is an investment that will pay major dividends for your organization Develop a plan that includes determining and estimating the and your career. requirements activities a BA typically performs and how to control and manage changes to the deliverables. WHAT YOU WILL LEARN: • Identify and analyze all relevant stakeholders David Barrett, Program Director • Develop a Work Breakdown Structure (WBS) that is require- Centre of Excellence in Business Analysis ments driven, focusing on planning, testing and managing Schulich Executive Education Centre responsibilities Schulich School of Business, York University • Develop a risk plan and a high-level test plan • Learn strategies for managing change in the requirements Beverley Fingerhut, Program Director Centre of Excellence in Business Analysis MODULE 3 Duration: 2 days Schulich Executive Education Centre Schulich School of Business, York University Creativity and Critical Thinking Learn to think “outside of the box” and apply critical thinking, creativity and innovation to your business analysis practices WHo SHoUlD aTTEND? and solutions. n Business Analysts from all industries who are WHAT YOU WILL LEARN: responsible for identifying, analyzing and managing • Learn proven techniques to enhance your personal creativity business requirements, analyzing business processes and strategic thinking skills and recommending solutions • Determine root causes n Business Analysts and Managers new to the role • Draft a problem statement that clearly defines your challenge n Business and Systems Analysts who lack formal training • Identify the best solutions and create successful action plans and need to close the gaps in their background n Business or IT professionals who want to move into the Business Analyst role n Project Managers IN-ComPaNY TraININg: Please note that any of The Masters Certificate in Business Analysis modules can be delivered n Quality Assurance professionals in-company for groups of 10 or more. For more information, call the n Product Managers Gardiner Centre, 709.737.2131 or visit n Business Consultants Register online today at
  5. 5. MODULE 4 Duration: 2 days • Present requirements to different types of audiences and ensure that the contents are understood Communications Input: Questioning, listening, • Create a communication plan detailing stakeholders, the Facilitating and managing Conflict information needed by each, and forms of communication Effectively elicit requirements, recommend the business solution and achieve commitment by effectively communicating and negotiating with all stakeholders, from user groups to technical teams. MODULE 8 Duration: 2 days WHAT YOU WILL LEARN: • Ask the right questions from the start Filling in the gaps • Apply effective listening and clarifying techniques Review all material and take an in-depth look at the Enterprise • Facilitate a group requirements session Analysis sections of the International Institute of Business • Learn to manage conflict and build consensus Analysis (IIBA) Body of Knowledge (BABOK). This module equips potential candidates to sit for the IIBA Certified Business Analysis Professional (CBAP) exam. WHAT YOU WILL LEARN: MODULE 5 Duration: 2 days • Review of course material mapped to the IIBA Body of Knowledge Eliciting User requirements • Enterprise analysis activities and the BA in Enterprise Analysis Equip yourself with the ability to gather, document and identify • A review of the CBAP exam process user requirements. WHAT YOU WILL LEARN: • Capture, clarify and confirm prototype requirements MODULE 9 Duration: 2 days • Write clear, complete and unambiguous requirements • Identify high-risk requirements and what to do about them Final Exam and Simulation Execution • Manage the change control process and requirements sign-off The final exam consists of multiple-choice questions and covers all the course material presented in the program. In Project Simulation, all participants in assigned teams present their completed real-world case study, applying the knowledge and MODULE 6 Duration: 3 days skills learned throughout the modules. WHAT YOU WILL LEARN: modeling the Business Problem and Solution • Gain insight into different approaches to the case study Learn the key analysis models BAs use to analyze, formalize and • Relate concepts taught in the course to the case study validate business and system requirements, along with their • Produce and present the deliverables needed to complete purposes, strengths and when to apply them. the project successfully WHAT YOU WILL LEARN: • Techniques to document, analyze and redesign processes • How to build a logical data model to represent an organiza- tion’s information requirements and business rules • How to develop a Use Case Model, considered to be industry best practice in representing functional requirements MODULE 7 Duration: 2 days Communications output: Planning, Writing and Join us for a free 1-hour online information session Presenting where you can learn more about the program and Write effective, readable documents and present clear requirements ask any questions you may have. and solutions by defining your objectives and your audience. This is a simultaneous website / telephone session. Once Develop a communications plan to get buy-in from stakeholders. you register, you will be sent your login details. To view WHAT YOU WILL LEARN: information session dates and to RSVP, visit • Write clear and concise requirements • Assemble a requirements package, complete with executive summary and a plan for how requirements will be communicated Register online today at
  6. 6. Program FaCUlTY SEEC’s Masters Certificate in Business Analysis program offers you WHaT PaST ParTICIPaNTS SaY… the expertise of faculty with real-world experience in business analysis and project management. David Barrett Beverley Fingerhut “ I highly recommend the MCBA. It is a hands-on program that David heads both the Centre Before becoming Program Direc- encompasses all the competencies of a Business Analyst and also of Excellence in Business Analysis tor for The Masters Certificate in serves as a valuable networking forum.” and Centre of Excellence in Business Analysis, Beverley was a linda Xavier-alfred, Business analyst, Infrastructure Ontario Project Management with Schulich Vice-President and Management Fall 2007 MCBA Graduate Executive Education Centre. As the Consultant with a major consulting Managing Director of ProjectWorld company. She is on the Advisory and BusinessAnalystWorld, David Board of BusinessAnalystWorld and “The MCBA program is the ideal forum to broaden the technical is running conferences in Toronto, a founding member of the IIBA. and people skills required to excel in the Business Analyst role... Vancouver, Montreal, the US and I would recommend this program to any Business Analyst aspiring Australia. to learn current business practices and techniques, and affirm Doug Land existing skills!” Doug is President of Lobstick Patrick van Abbema Project Solutions Inc. and teaches Barbara korinek, Team leader, Business analyst Patrick is CEO of AltNexus Consult- Project Management and Business First Canadian Title ing and a senior business analyst Analysis in a variety of settings, with over 15 years of experience. including corporate and academic. “The MCBA program was an excellent opportunity for me to learn He has provided consulting, busi- His passion and specialty focus is how to be an effective Business Analyst. The in-class exercises al- ness process re-engineering and on effective communications and strategic expertise to clients in Human Resources. lowed me to learn and master the soft and technical skills I need North America and Western Europe. to better meet my organization’s needs.” mary Burney, Senior Systems analyst W.G.M. (Bud) Lush Lesa Berec Canadian Institutes of Health Research Bud is President of Atocrates, Inc., Lesa is an award winning com- which specializes in education, munication specialist with over training and staff competency as- “Taking this program has given me the confidence and tools to 15 years experience in planning, sessment for management projects. move forward in my role as a Business Analyst. The instructors are creating and presenting busi- He is a guest simulation designer current with industry practices and bring their real world experi- ness documents. She has taught and lecturer at the U.S. Defense ences to the classroom, which I found incredibly valuable.” business writing to clients in the System’s Management College, public and private sectors. and USC’s Institute of Safety and Judy Shandler, Business analyst Systems Management. British Columbia Institute of Technology Roy Cook Roy is a Senior Advisor/ Instructor Mark Moore “I feel the MCBA program is comprehensive and covers all areas with Atocrates, Inc. He specializes Mark has 20 years of experience in crucial to being an effective Business Analyst. I definitely gained in requirements planning, testing business analysis and project man- valuable knowledge and was able to network with a group of and managing. He has managed a agement. As President of Moore, excellent Business Analysts.” wide variety of business process Couture and Associates, he works Henry Benjamin, application Specialist, Information Technology simplification and improvement with clients around the world and St. Michael’s Hospital initiatives and is a highly accom- has taught business analysts and plished six sigma black belt. project managers in more than 15 countries. “The MCBA was a wonderful experience. Coming from the business side into a BA role, I’ve picked up some very useful tools, and feel May Jim Debbie Showler more confident in speaking the language of our technical team. May has over 25 years experience Moreover, I’ve developed some great relationships with both in the business and application Debbie is a Principal Instructor teachers and classmates that will live on well past graduation.” development arena, with expertise with Atocrates, Inc. and special- in business consulting, project izes in creative problem solving. Eric murakami, IT manager – External relationships and people management, systems She has more than 16 years of Campbell Company of Canada integration and workflow projects. business analysis experience.
  7. 7. PARTICIPATING ORGANIZATIONS (Partial List) WHaT PaST ParTICIPaNTS SaY (CoNTINUED)… Join our growing list of participating organizations in The Masters Certificate in Business Analysis program: “The Masters Certificate in Business Analysis provided me with a better understanding of how to leverage my business analysts on a project and implement best practices for requirements gather- ADP Canada Nova Chemicals ing. Since the program, I have incorporated new BA influenced Advanced Micro Devices Navantis Inc processes into our project best practices that delight customers Aegon Canada Novelis Foil Products and set us apart from our competition.” American Express Office of Legislative Counsel Christine Irving, Product Works Angoss Software Corp Omron Canada Principal, Strategic Technology Management Bell Canada Ontario College Application Benjamin Moore Services “As executive seminars go, Schulich runs an exceptional MCBA Biovail Pharmaceuticals Ontario Lottery Corporation program. The program allows you to immediately implement solu- Canada Ontario Municipal Employees tions on the job where applicable. I’ve already been told by peers Blockbuster Canada Retirement System and management alike that they see a positive change in how I Budget Car Rentals Ontario Teacher’s Pension go about my tasks and the deliverables associated with my job.” Campbell Company of Plan Board Dale Scarlett, Project analyst Canada OPSEU Pension Trust Ontario Teachers’ Pension Plan CIBC PeopleSoft City of Toronto PPG Canada CPAS Systems PricewaterhouseCoopers Inc. Davis & Henderson Region of Peel Dell Reuters Canada Durham College & UOIT Rogers Telecom EDS Canada Royal Bank of Canada Fidelity Information Services SAP Canada First Canadian Title Schneider Foods Fraser Milner Casgrain LLP Siemens Frito Lay Canada Softchoice Corp Government of Ontario St. Michaels Hospital HIROC Group Sun Life Financial Hoffman-La Roche TDS Automotive IBM Canada Teknion Infrastructure Ontario Veritas Software Intelli Pro Computer System Volvo Trucks Canada Keane, Inc Weston Foods Kit Software White Clarke North America “I’ve gained knowledge through the course, which I have already Liquor Control Board Canada Winners applied. I’ve gained recognition within my company for this ac- (LCBO) Yellow Pages complishment. I’m more positive and confident in my work.” Loblaws Companies Ltd marjorie Pease, manager Information Services Manulife Financial Budget Car and Truck Rentals Ministry of Education Ministry of Finance Ministry of Government Delivery Services Ministry of Health & Long Term Care Ministry of Municipal Affairs and Housing Ministry of Transportation Morneau Sobeco Mother Parkers Tea & Coffee
  8. 8. rEgISTraTIoN DETaIlS ® CONVENIENT REGISTRATION OPTIONS ONLINE The Masters Certificate in FAX You may also download and print a registration Form from Business analysis, complete and fax to 709.737.7999, or MAIL ST. JoHN’S Mail your downloaded Registration Form to Gardiner Centre, B4019, Memorial University of Newfoundland, St. John’s, NL A1B 3X5 Gain the competency, confidence and credibility to be a INQUIRIES successful and sought-after Business Analyst or Business Telephone 709.737.2131 Systems Analyst. PROGRAM DATES For specific module dates, please visit • Unless otherwise announced, all modules of the Masters Certificate in Business Analysis commence at 8:30 a.m and end at 5:00 p.m. To rEgISTEr for an upcoming session, see our LOCATION CoNVENIENT rEgISTraTIoN oPTIoNS at left. Gardiner Centre, Room B4019, 4th Floor, Business Administration For FUrTHEr Program-rElaTED INFormaTIoN, visit Building, Memorial University of Newfoundland, St. John’s, NL FRAMED CERTIFICATE OF PROGRAM COMPLETION You will receive a professionally framed Certificate of Completion. Participants must attend all days of all program modules in order to receive the certificate. PROGRAM FEE $7,500 CDN + 13% HST = $8,475 CDN • 18 Days • Program fee includes full 9-module program tuition, all teaching materials, lunches and refreshments and a Certificate of Completion • Memorial University’s liability is limited to reimbursement of paid tuition fee. • Full program fee is payable prior to start of program DEPOSITS, CANCELLATIONS, REPLACEMENTS AND TRANSFERS IMPORTANT: a deposit of $800 is required to secure your place in the program. Please include your credit card information on faxed or online registrations, or mail a cheque along with your completed program registration. • If you are unable to attend the program you may transfer to the next session, subject to the 21-day written notification require- ment or your organization may name a replacement candidate. • Only one module transfer to another session will be permitted (subject to space availability) without penalty. Each subsequent transfer request has a $200 administration fee. • A full refund will be issued for written cancellations received a minimum of 21 days before the program start date. Written cancellations received after this date will incur an administration charge of $800. Non-attendance or withdrawal after program start date will incur a full program fee. Modules, speakers, topics, dates, fees, locations and applicable taxes are subject to change. MAILROOM: Please forward to Human Resources if employee has moved.