On October 23rd, 2014, we updated our
By continuing to use LinkedIn’s SlideShare service, you agree to the revised terms, so please take a few minutes to review them.
LSSG Black Belt Training Business Performance Management
Data to Decisions BI is the technology for translating data into “actionable” information BI => Data => analysis and modeling => DSS => evaluation of alternatives => Decisions
Enterprise Performance Dashboards Graphic Source: Business Objects Metrics Business intelligence Methodology Define Objectives Monitor Metrics Analyze Data Improve Process Control Performance Dashboards provide a powerful interface to manage key performance indicators and strategic objectives. Drill-Down capabilities allow the identification of root causes for variation from objectives – facilitation of quick remedial action.
EPM: Process Drives Performance Source: Business Objects Define Measure Analyze Improve Proactive. Predictive. Precise.
The Balanced Scorecard and Voices of 6S A method of implementing a business strategy by translating it into a set of performance measures derived from strategic goals. Multiple Performance Perspectives Financial : How do we look to our Shareholders? Customer : How do our Customers See Us? Internal Business Process : What should we do that is Excellent? Employee and Organization Innovation and Learning : Can we continue to Improve and Add Value? Microsoft Scorecard Manger
Manufacturing Cycle Effectiveness (MCE) = Processing Time / Throughput Time
Throughput Time = Processing time + inspection time + movement time + waiting/storage time
MCE closer to 1, implies less wasted time, greater efficiency
Identify Market Create Product Build Product Deliver Product Service to Customer Customer Need Identified Innovation Process Operations Process Post-Sale Service Process Customer Need Development Cycle Time Quality/Defects (MCE) Delivery Cycle Time Satisfaction Segmentation
1. Balanced Scorecard: Financial Customer Internal Business Process Learning & Growth Strategy Objectives Metrics Key Process Indicators Business Analysis: Workout Sessions Catalyst Sessions Leadership Planning SOAR Planning Service/ Process Design Strategic Initiatives Process Improvement Lean/ Waste Reduction Just Do It 2. Strategic Improvement Goals: Based on Key Process Indicators Tied to Business Metrics 3. Prioritize Opportunities 4. Identify Specific Projects, Resources Design for Six Sigma Master Black Belts Black Belts PMO MBB, BB, PMP Core Six Sigma Black Belts Green Belts 8-D, KT Problem Solving BB, GB or Trained Team Ldr Lean Thinking Black Belts Green Belts Kaizen BB, GB or Trained Team Ldr Six Sigma Select Tools Trained Team 8-D, KT Problem Solving BB, GB or Trained Team Ldr
Lean Six Sigma Comprehensive Implementation Model