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Workforce Management for the Hospitality Sector
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Workforce Management for the Hospitality Sector


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Synerion (formerly TimeTECH) provides Workforce Management/Time & Attendance systems that can help the hospitality industry reduce costs while improving service.

Synerion (formerly TimeTECH) provides Workforce Management/Time & Attendance systems that can help the hospitality industry reduce costs while improving service.

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  • 1. Workforce Management for the Hospitality Industry
  • 2. What is Workforce Management
    Part of the Greater Human Capital Management (HCM) Model
    Human Resources – Hiring/firing, skills management, compliance to regulations and standards
    Workforce Management – Regular vs. overtime hours, vacation and sick time, scheduling, costing or billing
    Payroll – EI/CPP/etc. deductions, salary
    “Workforce Management (WFM) encompasses all the activities, processes, and tools needed to manage a workforce. A comprehensive WFM system  includes planning, forecasting, scheduling, and tracking workers to optimize the balance of customer, employee, labour laws and organizational needs.”
  • 3. 3
    Top Pains in Hospitality
    Payroll “leakage”
    Knowing the exact labor costs
    Knowing the labor costs in advance. Not after the fact.
    Islands of data (pay upon schedule, setup employees once etc)
    Overstaffing and/or understaffing
    “Blank Check” budgeting (Forecast = schedule)
    How different was planning from real-life (planned vs. Actual
    Being able to forecast based on business needs (hourly employees)
    Better control of outsourcing staff (overcharged by the outsourcers)
  • 4. 4
    Risky Misconceptions
    Not having a Time & Attendance solution can cost companies greatly, especially if you have THIS attitude…
    “Our Time & Attendance is not complicated. We have people who do it manually, and we do not pay them that much”
    “We aren’t being sued today, therefore it must not be risky”
    “These costs or savings are not on any balance sheet. So how can these numbers be trusted?”
  • 5. 5
    Risky Misconceptions
    The stuff that’s not being shown on a balance sheet…
    Unreported Time Off
    Buddy punching and fraud
    Human error
    Internal Manipulations of reported activity
    True labor costs of projects and activities
    The costs of absences (partial, planned and unplanned time off)
    Working the clock (rounding rules etc)
    Management time preparing schedules
    Missed meal breaks
    Abuse of shift breaks
    Pyramiding premiums & extra pay (earning up to 4 times the base rate
    Overpaying non-worked time
    Unapproved overtime
    Lost productivity (no shows)
    Unreported overpayments
    Cost of payroll adjustments
    Inconsistent payments
    Incentive programs that no longer motivate
    Bonus programs that achieve opposite results
    Duplication of work efforts
    Poor customer satisfaction
    Save 2-5% of your annual payroll costs. Every year.
  • 6. 6
    Benefits of Automation
    Increase productivity while reducing operational costs
    Forecast costs and attendance
    Schedule shifts
    Monitor planned vs. actual results
  • 7. Forecast
    Forecast costs based on your hotel needs:
  • 8. Assign
    Assign employees to shifts, departments and tasks
  • 9. Analyze
    Compare planned vs. actual using business intelligence
  • 10. 10
    Why WFM?
    • Time & Attendance data is polled & calculated
    • 11. Seamless export to payroll
    • 12. Pay based on your schedule
    • 13. Automatically convert overtime hours to vacation
    • 14. Schedule based on your forecast
    • 15. Getting your real labor costs. Anytime. Anywhere.
  • 11
    About Synerion
    Synerion (formerly TimeTECH) was founded in 1983 and has since then been a leading provider of workforce management and time and attendance solutions. Servicing over 5,500 companies and over 4,000,000 employees worldwide, Synerion has customizable solutions for companies in all industries and of all sizes.
  • 16. Among our Customers
  • 17. Visit for more informationon Time & Attendance and Workforce Management solutions!
    Thank You!