Workforce Management for the Hospitality Sector


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Synerion (formerly TimeTECH) provides Workforce Management/Time & Attendance systems that can help the hospitality industry reduce costs while improving service.

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Workforce Management for the Hospitality Sector

  1. 1. Workforce Management for the Hospitality Industry<br />
  2. 2. What is Workforce Management<br />2<br />Part of the Greater Human Capital Management (HCM) Model<br />Human Resources – Hiring/firing, skills management, compliance to regulations and standards<br />Workforce Management – Regular vs. overtime hours, vacation and sick time, scheduling, costing or billing<br />Payroll – EI/CPP/etc. deductions, salary<br />“Workforce Management (WFM) encompasses all the activities, processes, and tools needed to manage a workforce. A comprehensive WFM system  includes planning, forecasting, scheduling, and tracking workers to optimize the balance of customer, employee, labour laws and organizational needs.”<br />
  3. 3. 3<br />Top Pains in Hospitality<br />Payroll “leakage” <br />Knowing the exact labor costs<br />Knowing the labor costs in advance. Not after the fact. <br />Islands of data (pay upon schedule, setup employees once etc)<br />Overstaffing and/or understaffing <br />“Blank Check” budgeting (Forecast = schedule) <br />How different was planning from real-life (planned vs. Actual<br />Being able to forecast based on business needs (hourly employees)<br />Better control of outsourcing staff (overcharged by the outsourcers)<br />
  4. 4. 4<br />Risky Misconceptions<br />Not having a Time & Attendance solution can cost companies greatly, especially if you have THIS attitude…<br />“Our Time & Attendance is not complicated. We have people who do it manually, and we do not pay them that much” <br />“We aren’t being sued today, therefore it must not be risky” <br />“These costs or savings are not on any balance sheet. So how can these numbers be trusted?”<br />
  5. 5. 5<br />Risky Misconceptions<br />The stuff that’s not being shown on a balance sheet…<br />Unreported Time Off<br />Buddy punching and fraud <br />Human error <br />Internal Manipulations of reported activity<br />True labor costs of projects and activities<br />The costs of absences (partial, planned and unplanned time off)<br />Working the clock (rounding rules etc)<br />Management time preparing schedules<br />Missed meal breaks<br />Abuse of shift breaks<br />Pyramiding premiums & extra pay (earning up to 4 times the base rate<br />Overpaying non-worked time<br />Unapproved overtime<br />Lost productivity (no shows) <br />Unreported overpayments<br />Cost of payroll adjustments<br />Inconsistent payments<br />Incentive programs that no longer motivate<br />Bonus programs that achieve opposite results <br />Duplication of work efforts<br />Poor customer satisfaction<br />Save 2-5% of your annual payroll costs. Every year.<br />
  6. 6. 6<br />Benefits of Automation<br />Increase productivity while reducing operational costs<br />Forecast costs and attendance<br />Schedule shifts<br />Monitor planned vs. actual results<br />
  7. 7. Forecast<br />Forecast costs based on your hotel needs:<br />
  8. 8. Assign<br />Assign employees to shifts, departments and tasks<br />
  9. 9. Analyze<br />Compare planned vs. actual using business intelligence<br />
  10. 10. 10<br />Why WFM?<br /><ul><li> Time & Attendance data is polled & calculated
  11. 11. Seamless export to payroll
  12. 12. Pay based on your schedule
  13. 13. Automatically convert overtime hours to vacation
  14. 14. Schedule based on your forecast
  15. 15. Getting your real labor costs. Anytime. Anywhere. </li></li></ul><li>11<br />About Synerion <br />Synerion (formerly TimeTECH) was founded in 1983 and has since then been a leading provider of workforce management and time and attendance solutions. Servicing over 5,500 companies and over 4,000,000 employees worldwide, Synerion has customizable solutions for companies in all industries and of all sizes.<br />
  16. 16. Among our Customers<br />12<br />
  17. 17. Visit for more informationon Time & Attendance and Workforce Management solutions!<br />Thank You!<br />