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Trends in Workforce Management


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Trends in Workforce Management

Trends in Workforce Management

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  • 1. Trends in Workforce Management
  • 2. What is Workforce Management
    Part of the Greater Human Capital Management (HCM) Model
    Human Resources – Hiring/firing, skills management, compliance to regulations and standards
    Workforce Management – Regular vs. overtime hours, vacation and sick time, scheduling, costing or billing
    Payroll – EI/CPP/etc. deductions, salary
  • 3. Workforce Management (WFM) encompasses all the activities, processes, and tools needed to manage a workforce. A comprehensive WFM system  includes planning, forecasting, scheduling, and tracking workers to optimize the balance of customer, employee, labour laws and organizational needs.
    WFM Defined
  • 4. 4
    Who Utilizes WFM?
    Buyers – originally HR, Payroll, IT
    Now Finance and Operations are adopting WFM for strategic, productivity applications
    Influencers – Finance (Controller) & Operations Management
    Users – originally hour shift workers, now being utilized by:
    “non-traditional”, contingent workforce (contract, agency, temporary)
    Salaried, “professional” workforce (billing, cross-charging, security)
    MSS and ESS
    Offside workers – virtual, mobile, 24x7 “connected” workforce
    Now moving towards the entire workforce
  • 5. 5
    Vendor Trends
    Expanding and Contracting
    Expanding application breadth through organic development and acquisition, with increasing vertical industry focus
    Consolidation will continue to occur in the vendor/provider market
    Kronos acquires healthcare WFM provider API Healthcare Corporation (2/07/11)
    RedPrairie acquires all-commerce solutions provider Escalate Retail (2/02/11)
  • 6. 6
    Vendor Trends
    ERP vs. Best-of-Breed
    ERP’s are catching up, but only for the more basic WFM applications
    Workforce Management vendors are likewise expanding the depth, breadth, and sophistication of their WFM application suite
    Platform and Data Collection Devises
    SaaS increasing in availability and use
    Projected 50% increase in subscriptions (CedarCrestone 2010-2011 Survey from IHR Trends in WFM Slides)
    Mobile apps becoming more sophisticated
  • 7. 7
    Application Trends
    Optimized Scheduling
    Absence Management
    Used for entire workforce – hourly AND salaried
    Scheduled and Unscheduled Incidental Absences
    Leaves of Absence (i.e., FMLA, WC, STD, etc.)
  • 8. 8
    Application Trends
    Workforce Analytics
    Operational Performance Analytics
    Performance, productivity, quality, overall equipment and labor effectiveness, cost/margin analysis, etc.
    Fitness for Duty (esp., transportation, services, healthcare)
    Physical (Fatigue Management, Drug Screening, etc.)
    Competency (Certifications and Licenses)
  • 9. 9
    Future of WFM
    Short Term
    Scheduling Optimization
    Recent discipline
    Moving from team based to individual based
    Optimization algorithms are very basic
    Human store managers are intuitive
    Business Intelligence
    Key Performance Indicators
  • 10. 10
    Future of WFM
    Short Term – Mobile
    Mobile sector is growing 8x faster than traditional PCs did at the same stage in their evolution
    Your future workers & possibly current customers
    Ensure your WFM strategy includes mobile integration
    Captive vs. User Owned Devices
    • Captive device
    • 11. Supplied by employer
    • 12. Ultimate control over the device
    • 13. Security
    • 14. No multi-platform development required
    • 15. User Owned Device
    • 16. Associate (employee) manages
    • 17. Process required for enrollment of device
    • 18. Remote wipe
  • 11
    Future of WFM
    Short Term – Forecasting & Optimization
    Many organizations are not ready for forecasting and optimization
    Not enough data in the proper format (a year of history is essential)
    Socioeconomic makeup
    What is the impact of the legal/socio/economic environment
    What are the cause and effect relationships on your demand
    Continuous learning
    Much ROI still on the table
    Schedule optimization is the most computational intense function in WFM
  • 19. 12
    Future of WFM
    Long Term
    Currently evolving from coding to configuring
    Think of it as “Code as Data”
    Code backdoors
    Change control is still essential
    Next evolution: system training
    Artificial intelligence
  • 20. 13
    Future of WFM
    Long Term
    Data Gathering
    Automation of data gathering – technically we are ready
    Economically justifiable
    Primary barrier to adoption is sociological
    Current technologies employ wireless sensor bands or video recognition with “wand”
    Future: no augmentation required
    Pattern Recognition
    Systems that watch and learn
    Any gatherable quantifiable metric
    Moving from systems that track to systems that predict
  • 21. Visit for more informationon Time & Attendance and Workforce Management solutions!
    Thank You!