Trends in Workforce Management


Published on

Trends in Workforce Management

Published in: Technology, Business
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Trends in Workforce Management

  1. 1. Trends in Workforce Management<br />
  2. 2. What is Workforce Management<br />2<br />Part of the Greater Human Capital Management (HCM) Model<br />Human Resources – Hiring/firing, skills management, compliance to regulations and standards<br />Workforce Management – Regular vs. overtime hours, vacation and sick time, scheduling, costing or billing<br />Payroll – EI/CPP/etc. deductions, salary<br />
  3. 3. Workforce Management (WFM) encompasses all the activities, processes, and tools needed to manage a workforce. A comprehensive WFM system  includes planning, forecasting, scheduling, and tracking workers to optimize the balance of customer, employee, labour laws and organizational needs.<br />3<br />WFM Defined<br />
  4. 4. 4<br />Who Utilizes WFM?<br />Buyers – originally HR, Payroll, IT<br />Now Finance and Operations are adopting WFM for strategic, productivity applications<br />Influencers – Finance (Controller) & Operations Management<br />Users – originally hour shift workers, now being utilized by:<br />“non-traditional”, contingent workforce (contract, agency, temporary)<br />Salaried, “professional” workforce (billing, cross-charging, security)<br />MSS and ESS<br />Offside workers – virtual, mobile, 24x7 “connected” workforce<br />Now moving towards the entire workforce<br />
  5. 5. 5<br />Vendor Trends<br />Expanding and Contracting<br />Expanding application breadth through organic development and acquisition, with increasing vertical industry focus<br />Consolidation will continue to occur in the vendor/provider market<br />Kronos acquires healthcare WFM provider API Healthcare Corporation (2/07/11)<br />RedPrairie acquires all-commerce solutions provider Escalate Retail (2/02/11)<br />
  6. 6. 6<br />Vendor Trends<br />ERP vs. Best-of-Breed<br />ERP’s are catching up, but only for the more basic WFM applications<br />Workforce Management vendors are likewise expanding the depth, breadth, and sophistication of their WFM application suite <br />Platform and Data Collection Devises<br />SaaS increasing in availability and use<br />Projected 50% increase in subscriptions (CedarCrestone 2010-2011 Survey from IHR Trends in WFM Slides)<br />Mobile apps becoming more sophisticated<br />
  7. 7. 7<br />Application Trends<br />Mobility<br />Optimized Scheduling<br />Absence Management<br />Used for entire workforce – hourly AND salaried<br />Attendance<br />Accruals<br />Scheduled and Unscheduled Incidental Absences <br />Leaves of Absence (i.e., FMLA, WC, STD, etc.)<br />
  8. 8. 8<br />Application Trends<br />Workforce Analytics<br />Operational Performance Analytics<br />Performance, productivity, quality, overall equipment and labor effectiveness, cost/margin analysis, etc.<br />Fitness for Duty (esp., transportation, services, healthcare)<br />Physical (Fatigue Management, Drug Screening, etc.)<br />Competency (Certifications and Licenses)<br />Compliance<br />
  9. 9. 9<br />Future of WFM<br />Short Term<br />Scheduling Optimization<br />Recent discipline<br />Moving from team based to individual based<br />Optimization algorithms are very basic<br />Human store managers are intuitive<br />Business Intelligence<br />Key Performance Indicators<br />Benchmarking<br />
  10. 10. 10<br />Future of WFM<br />Short Term – Mobile<br />Mobile sector is growing 8x faster than traditional PCs did at the same stage in their evolution<br />Your future workers & possibly current customers<br />Ensure your WFM strategy includes mobile integration<br />Captive vs. User Owned Devices<br /><ul><li>Captive device
  11. 11. Supplied by employer
  12. 12. Ultimate control over the device
  13. 13. Security
  14. 14. No multi-platform development required
  15. 15. User Owned Device
  16. 16. Associate (employee) manages
  17. 17. Process required for enrollment of device
  18. 18. Remote wipe</li></li></ul><li>11<br />Future of WFM<br />Short Term – Forecasting & Optimization<br />Many organizations are not ready for forecasting and optimization<br />Not enough data in the proper format (a year of history is essential)<br />Socioeconomic makeup<br />Dilemma<br />Market<br />What is the impact of the legal/socio/economic environment<br />What are the cause and effect relationships on your demand<br />Continuous learning<br />Much ROI still on the table<br />Schedule optimization is the most computational intense function in WFM<br />
  19. 19. 12<br />Future of WFM<br />Long Term<br />Building/Fitting<br />Currently evolving from coding to configuring<br />Think of it as “Code as Data”<br />Code backdoors<br />Change control is still essential<br />Next evolution: system training<br />Artificial intelligence<br />
  20. 20. 13<br />Future of WFM<br />Long Term<br />Data Gathering<br />Automation of data gathering – technically we are ready<br />Economically justifiable<br />Primary barrier to adoption is sociological<br />Current technologies employ wireless sensor bands or video recognition with “wand”<br />Future: no augmentation required<br />Pattern Recognition<br />Systems that watch and learn<br />Any gatherable quantifiable metric<br />Moving from systems that track to systems that predict<br />
  21. 21. Visit for more informationon Time & Attendance and Workforce Management solutions!<br />Thank You!<br />