Common Errors when Choosing a WFM Solution


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The most common mistakes that individuals and companies make when selecting a workforce management system - be sure to avoid these!

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Common Errors when Choosing a WFM Solution

  1. 1. Workforce Management Software<br />The 6 Most Common Errors when Choosing a WFM Solution<br />
  2. 2. Communication Problems<br />Ensure you find the right provider that communicates professionally, and can meet your needs (customization requirements, industry-specific needs) <br />When communicating with the provider:<br />Ensure you and your provider are on the same page in terms of requirements (this will allow for a more honest cost and timeline estimate)<br />WFM solutions are very complex, so makesure to be perfectly clear about what you want<br />1<br />
  3. 3. Tight Deadlines<br />Set a realistic timeline for your project, by considering:<br />Time needed for communication: costly projects like this require approval from upper management, who may take time to analyze the decision<br />The complexity of the system: complicated systems require more time for training, to fully understand its use<br />End-user adoption: the system cannot be integrated in the company fully until the end-users are comfortable<br />Be patient – don’t rush the project, as it willundermine the potential benefits<br />2<br />
  4. 4. Unrealistic Expectations<br />If similar companies in parallel industries have had problems with implementing a WFM solution:<br />Address these potential conflicts<br />Find ways to prevent them from occurring<br />Don’t think that your companywill be “the exception”<br />3<br />
  5. 5. Thinking it is an Easy Fix<br />Implementing a WFM solution is a complex process<br />Having an automated solution helps organize processes and minimize errors, but it is not a fool-proof solution<br />Companies need to examine currentprocesses – if the policy itself is hard tofollow, it should be reassessed as a whole<br />4<br />
  6. 6. Lack of Research<br />It is very important to make informed decisions about your WFM project<br />Find out more information on pricing and timelines by talking with:<br />Partners, consultants, other companies in your industry <br />Anyone who has overseen the implementation of a WFM solution<br />Be knowledgeable about what you want,and make educated decisions <br />5<br />
  7. 7. Too Much Complexity<br />Using methods in the system that are uncommon can lead to glitches; you may want to steer away from any complex ideas altogether<br />Complex modules and applications require more time for implementation, training and end-user adoption<br />Be careful with customization<br />6<br />
  8. 8. Avoid these common mistakes and find the perfect WFM solution for you!<br />Thank You!<br />
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