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Common Errors when Choosing a WFM Solution
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Common Errors when Choosing a WFM Solution


The most common mistakes that individuals and companies make when selecting a workforce management system - be sure to avoid these!

The most common mistakes that individuals and companies make when selecting a workforce management system - be sure to avoid these!

Published in Business , Technology
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  • 1. Workforce Management Software
    The 6 Most Common Errors when Choosing a WFM Solution
  • 2. Communication Problems
    Ensure you find the right provider that communicates professionally, and can meet your needs (customization requirements, industry-specific needs)
    When communicating with the provider:
    Ensure you and your provider are on the same page in terms of requirements (this will allow for a more honest cost and timeline estimate)
    WFM solutions are very complex, so makesure to be perfectly clear about what you want
  • 3. Tight Deadlines
    Set a realistic timeline for your project, by considering:
    Time needed for communication: costly projects like this require approval from upper management, who may take time to analyze the decision
    The complexity of the system: complicated systems require more time for training, to fully understand its use
    End-user adoption: the system cannot be integrated in the company fully until the end-users are comfortable
    Be patient – don’t rush the project, as it willundermine the potential benefits
  • 4. Unrealistic Expectations
    If similar companies in parallel industries have had problems with implementing a WFM solution:
    Address these potential conflicts
    Find ways to prevent them from occurring
    Don’t think that your companywill be “the exception”
  • 5. Thinking it is an Easy Fix
    Implementing a WFM solution is a complex process
    Having an automated solution helps organize processes and minimize errors, but it is not a fool-proof solution
    Companies need to examine currentprocesses – if the policy itself is hard tofollow, it should be reassessed as a whole
  • 6. Lack of Research
    It is very important to make informed decisions about your WFM project
    Find out more information on pricing and timelines by talking with:
    Partners, consultants, other companies in your industry
    Anyone who has overseen the implementation of a WFM solution
    Be knowledgeable about what you want,and make educated decisions
  • 7. Too Much Complexity
    Using methods in the system that are uncommon can lead to glitches; you may want to steer away from any complex ideas altogether
    Complex modules and applications require more time for implementation, training and end-user adoption
    Be careful with customization
  • 8. Avoid these common mistakes and find the perfect WFM solution for you!
    Thank You!