Best Practices Project Management & Successful Implementation
2 The Implementation Process Most organizations do not realize the importance of the implementation process A successful implementation can determine: The effectiveness of a system How soon the enterprise will see a ROI Key to successfully implementing a WFM system is to understand the business.
3 Choosing Your Solution Look for solutions that are designed to Shorten implementation cycles Deliver high end user adoption rates Focus on optimizing business processes Build on proven best practices Achieve the greatest ROI as quickly as possible
4 Implementation Methodology How to Ensure a Successful Implementation and Greatest ROI: Planning Design Building Testing Deployment
Project initiation, introducing the project team, preparing the design Brings alignment and provides clarity on overall project goals and success criteria Prepares customer to effectively participate in project 5 Planning
Focused on optimizing customer’s business processes Designing workflow, designing configuration, determining training strategy, determine testing strategy, solution acceptance and final planning 6 Design
Installing hardware and software, finalizing the test plan, unit testing, customer training, testing and preparation Have experienced and accredited system consultants Implementation directly related to ROI Efficiency is key 7 Building
Integration testing and parallel testing Testing should be supported by test cases developed during the design phase Ensures that by the time parallel testing is conducted, the system performs as expected 8 Testing
Deployment strategy executed to move into production environment Once live, customer care professionals introduced for ongoing support 9 Deployment
When adopting a new system, training is critical Analyze existing processes and roles to create specific role training Different training programs for different areas of company depending on end user 10 Post-Implementation
WFM solutions are not one size fits all Solutions needs to be specific for organizational needs Chose vendor who can quickly and efficiently implement technology in a way that best suits your company and optimizes the value of the dollars invested. 11 Summary
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