ServiceMaster by Schaefer
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ServiceMaster by Schaefer

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ServiceMaster by Schaefer ServiceMaster by Schaefer Presentation Transcript

      • We Specialize in Restoring Peace of Mind
    ServiceMaster Disaster Relief by Schaefer
    • Who We Are
    • 2 of 8 privately owned and operated ServiceMASTER Disaster Restoration franchises in the Kansas City metro
    • One of the largest Kansas City ServiceMASTER service provider s
    • “ Homeland Security” approved for government work
    • Customer satisfaction is our #1 priority.
    • Our company policy is the “ The Golden Rule” – treat others as you would like to be treated.
    • We strive to build long-term partnerships built on trust through providing excellent customer service and integrity in billing
    ServiceMaster Disaster Relief by Schaefer
    • Disaster response team on call 24/7 – anywhere, anyplace.
      • hurricanes
      • tornadoes
      • earthquakes
      • straight-line wind storms
      • flooding and fires
    • Disaster readiness plan – we can mobilize immediately.
    • Your emergency becomes our emergency . We will handle your emergency mitigation needs and complete your restoration process.
    Our Team ServiceMaster Disaster Relief by Schaefer
    • Core Competencies
    • Commercial and residential emergency restoration
    • 24/7/365…. yes even at 2:00 in the morning
    • Fire damage mitigation and reconstruction
    • Water damage mitigation and reconstruction
    • Mold remediation and reconstruction
    • Sewer and drain backup mitigation and reconstruction
    • Carpet and air duct cleaning
    ServiceMaster Disaster Relief by Schaefer
  • Nationwide Coverage Via our Franchise Network
    • Our highly trained and professional technicians respond to emergencies 24/7/365:
    • Fire and smoke
    • Water
    • Wind, tornado, hurricane
    • Earthquake
    • Other natural or man-made cause .
    ServiceMaster Disaster Relief by Schaefer
  • Each Situation Requires a Different Response……….. PROPERTY MANAGER ADJUSTER SERVICE MASTER TENANT/ OWNER WATER FIRE MOLD The Situation The Response SEWER
    • Loss dictates response.
    • You dictate the desired
    • timeline for mitigation
    • or remediation.
    • We follow your direction, and do the job right the first time.
    ServiceMaster Disaster Relief by Schaefer
  • Fire Mitigation
    • The effects of a fire are often serious.
    • Our professional restoration technicians handle clean up and help reduce the impact of your loss.
    • Fine, black soot can coat structure and contents not directly damaged by the fire.
    • Soot is usually swept through air ducts by the air handling units.
    • Soot, mixed with humidity caused by water on the flames, creates acidic residue that results in further damage.
    • A fire typically requires restoration needs caused by fire, smoke, odor and water.
    ServiceMaster Disaster Relief by Schaefer
  • Water Mitigation
    • Our trained technicians effectively handle water damage:
    • Drying and dehumidification
    • Document drying
    • Treat and deodorize affected areas to address potential health hazards.
    • Quick response and treatment to reduce further damage due to mold or mildew.
    • Large truck-mounted desiccant dehumidifiers and thousands of individual air movers to expedite the drying process in large commercial structures.
    ServiceMaster Disaster Relief by Schaefer
  • Mold Remediation
    • Poor air circulation
    • Chemicals in workplace
    • “ Sick Building Syndrome” – the effect of microbiological agents and allergens on indoor air quality.
    • Check buildings for mold as part of the routine maintenance.
    • Look for evidence of water damage and visible mold.
    • Correct conditions that cause mold, such as water leaks, condensation, infiltration, or flooding immediately.
    ServiceMaster Disaster Relief by Schaefer
  • Sewer/Drain Mitigation
    • One of the largest service providers in the multi-state area for sewer and drain mitigation.
    • We properly and quickly clean-up the damage.
    ServiceMaster Disaster Relief by Schaefer
    • Experience
    • Our franchises originated in 1986
    • Backing of SM corporate – 60+ years experience
    • Experience with:
    • -Professional sports facilities
    • -Retail shopping centers
    • -High-rises
    • -Casinos
    • -Catastrophic losses-Katrina/ Cedar Rapids/ Ike
    • -
    ServiceMaster Disaster Relief by Schaefer
    • Resources
    • World-class capabilities to handle any disaster.
    • Access to one of the largest inventories of drying equipment:
    • -Thousands of air movers
    • -Hundreds of commercial dehumidifiers
    • -Semi-trailer mounted desiccant dehumidifiers and generators
    • Affiliates throughout the U.S. Portable power and fuel delivery: no problem.
    • Fleet of emergency power equipment and the necessary qualified personnel.
    ServiceMaster Disaster Relief by Schaefer
    • Guaranteed 4- hour response time- usually less
    • Experience with trauma surrounding large losses and minimizing business interruption
    • Thorough communication throughout job…no surprises
    • Experience with expectation management
    • 48-hour post job follow up…..after the dust settles
    • Currently hold highest CSI rating available in our business.
    • (See next slide)
    Customer Service ServiceMaster Disaster Relief by Schaefer
  • Our Customer Service Index/ Loyalty Rating
    • One of the highest customer loyalty ratings in our business
    • 100% rating with both of our franchises for more than 2 years.
    ServiceMaster Disaster Relief by Schaefer
  • Closing Remarks
    • We want to earn the right to be your “GO TO” restoration resource.
    • References available upon request.
    • Informal loss prevention/ hazard prep CE available.
    • We strive to build long-term partnerships built on trust that can only be
    • earned with excellent performance and integrity in billing.
    • We strive to attain a 100% repeat and referral business base. Good service
    • produces referrals.
    ServiceMaster Disaster Relief by Schaefer
  • Thank you for your time!! ServiceMaster Disaster Relief by Schaefer