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Introduction to EquiBrand Consulting


1100 Moraga Way                                                     200 S. Michigan Ave.
1st Floor                                                           5th Floor
Moraga, California 94556                                            Chicago, Illinois 60604
Phone (925) 247-1400                                                Phone: (312) 635-0785

                                      www.equibrandconsulting.com
EquiBrand is a management consultancy driving brand and business
growth


n  Client needs direct our service offerings


    Client need or situation   EquiBrand focus areas         Related service offerings

    To achieve competitive                             n      Market and competitive
    advantage through a              Insight                   assessment
    deeper level of customer                           n      Quantitative and qualitative
    understanding                                              research (e.g., segmentation)


    To create actionable                               n      Brand positioning
    strategies and plans to          Identity          n      Product portfolio planning
    optimally position the                             n      Brand management
    business and brand

    To develop and launch                              n      Strategic growth planning
    new platforms to drive         Innovation          n      New product development
    profitable growth                                  n      Brand equity extension


2
EquiBrand helps its clients improve business performance by focusing
on integrated, upstream marketing


n  EquiBrand successfully blends fact-based decision making, creativity and an
    operational mindset


                                 Strategy
                                Consulting
                                  Firms
                                             •  Fact-Based Analytical
                                                Power




             Classic
                                                           Agency/
             Brand
                                                           Design
           Management

                  •  Operational and P&L                         •  customer Insights,
                     Management Experience                          Creativity and Identity
3
EquiBrand team members have consulted for a wide range of clients


n  Our clients come from a variety of industries and range from start-ups to well-
    established global brands




4
Why EquiBrand?


EquiBrand...
n    ... employs a market-driven approach, to ensure decision-making is based on
      marketplace perspectives
       –  Key question: What do you know about your important customers that your competitors
          don’t know?
n    ... is completely objective in tactical recommendations, as the firm holds no vested
      interest in downstream implementation services such as creative design or media
n    ... team members bring a broad and diverse set of skills to the table, including
      classic agency/marketing, strategic consulting and product management skills
       –  The consultants you meet with initially are the consultants who will be working on your
          business
n    ... is uniquely experienced. The firm's professionals have successfully launched,
      positioned and repositioned dozens of brands across a broad range consumer
      products and services, business-to-business, healthcare and other categories
n    ... uses a collaborative approach that streamlines project timelines, facilitates
      internal buy in and results in skills transference




5
EquiBrand employs a disciplined approach in building strong brands
and businesses


n     Three points in time need to be considered: 1) today; 2) the future vision and 3) the
       brand strategy, plan and tactics to close the gap




                                  Identify the vision for the several years from now                                                                     2
        High                                                                                                                                    Brand
                                                                                                                                                Vision
                                          Brand Architecture


                The logical, strategic
                                                                Value proposition
                                                                                                                       Brand

                                                                                                Action Plan
                and relational                                                      Messaging
                structure for all                                                                                    Positioning
                brands in the portfolio
      Brand                                                                                                    3
      Equity                                                     Brand                                                 Identify brand positioning to guide brand
                                                               Positioning                                            planning. Demonstrates the relevance and
                                                                                                                              differentiation of the offering

                              1
                    Brand            Determine current perceptions of the brand today;
                    Image            comprised of both positive and negative equities
         Low

               Today                                                                                           Brand                        Future
                                                                                                              Migration
6
Project deliverables depend upon individual client situations, and may
include the following


n      A project proposal is the first step in clarifying objectives, activities and outputs
                                         Common Project Deliverables

          Market Assessment                   Customer Framework                          Value Proposition




          Customer          Competitor
                     Company



        Assessment of Customer,             A framework aligning distinct          A statement of strategy to target
        Company and Competitor             target audience segments and           customers – the benefits you want
               dynamics                              their needs                      to stand for and deliver on



        Strategic Positioning                    Brand Architecture                  Marketing Strategy and Plan




      The conceptual place you want       The logical, strategic and relational   The plan for delivering the strategy,
       to own, maximizing relevancy         structure for all brands in the         including strategically aligned
7            and differentiation                                                      programs and touchpoints
                                                         portfolio
Market assessment includes a situational review, from three important
 perspectives


 n      Customers, Company and Competitors are assessed via internal interviews, synthesis of
         internal documents (plans, research, etc.) and a competitive “brand scan”

                                                 Market Assessment

1.                                     2.                                     3.
              Customer                                 Company                              Competitive




    -  Segmentation and Targeting           ‒ Brand and Product Equities           -  Growth Strategies and Tactics
    -  Touch Points/Decision Drivers        ‒ Internal Strategies and Plans        -  Positioning, Messaging




8
Brand architecture is the logical, strategic and relational structure for
all brands in the portfolio


Brand architecture overview                         Brand architecture objectives
n  Customers relate to brands at several           n    Key objectives include improved clarity,
    levels                                                synergy and brand leverage
       –  Master brand à Product brands à
          Product descriptors
n    This allows an organization to create a                              Masterbrand
      brand portfolio that appeals to distinct
      segments or need states
       •    Apple vs. Mac vs. iPod vs. iPhone vs.              Sub-brand
            iPhone Nano vs. iPad
       •    Coke vs. Diet Coke vs. Caffeine Free
            Diet Coke                                      A               B
n    The master brand often carries
      emotional benefits, with product
      brands conveying rational benefits and
      target-specific relevance




9
The value proposition should be developed to align key benefits with
target market needs


n    The value proposition drives strategies and actions across the organization, and
      consists of three parts:

           1. Customer Need/                    2. Customer                        3. Operational            Illustrative
               Situation                         Value “Planks”                       Strategies

      –  Actionable insights related to   –  The set of enduring strategies      –  Specific strategies, plans
         the customer situation both         or benefit “planks” that fulfill       and tactics that deliver
         today and in the future             customer needs                         against desired benefits

                       Value Proposition “Planks”


                             Benefit #1                    An enduring value proposition:
                                                             P  Creates a multi-dimensional definition of value
                             Benefit #2                      P  Provides direction to the business and brand
                                                             P  Forces a disciplined approach to resource
                             Benefit #3                          allocation
                                                             P  Drives strategies and actions across the
                                                                 organization
                             Benefit #4
                                                             P  Creates organizational alignment

                              Benefit N

10
Brand positioning brings focus and clarity to the development of
marketing strategy and tactics


n    Every decision that is made regarding the brand should be judged by how
      well it supports the positioning


              Brand Identity/       Brand & Product              Advertising/
                 Signage                Naming                    Collateral




                   Etc.                  Brand                Online Marketing/
                                       Positioning            Customer Service




                Channel                                         Co-Branding/
                                     Product Portfolio
                Initiatives                                     Partnerships




               Positioning is developed as an internal statement of strategy to
11                              guide external implementation
Marketing strategy and action plan synthesizes prior step outputs
and defines next steps for delivering the brand in the marketplace


     n    The strategy and action plan is used to direct internal and external actions in
           implementing the brand strategy

       Marketing and Brand
                                      Action Plan              Integration and Execution
             Strategy


                 Brand Action Plan
     n  Brand objective and strategies
     n  Target definition and framework
     n  Value proposition
     n  Positioning
     n  Brand architecture
     n  Touch points recommendations
     n  Internal alignment
     n  Etc.




12
Potential project approach



n      Consulting projects are designed to be collaborative and market-driven, based on a
        variety of inputs
                Step 1             Step 2                Step 3                Step 4               Step 5              Step 6

          Conduct Project       Prepare Initial    Conduct Focused       Prepare, Review          Optimize
          Kickoff and Brand        Brand              Ideation and                                                      Develop
                                                                         and Refine Brand        Concepts w/
              Situation           Strategy          Develop Brand                                                      Integrated
                                                                            Concepts               Target
             Assessment          Components        Strategy Concepts                                                 Brand Strategy
                                                                             Internally           Audiences



        Key issues to address:
            What do we        What are hypothesized What are viable      Which alternatives     Which concepts        What is the
           know about the       value proposition,   brand concept        hold the strongest        are most        recommended
               3 C’s?            architecture and    alternatives (in      appeal? What’s        relevant and      integrated brand
                                   positioning?    expressing intended   required to deliver?    differentiated?       strategy?
                                                        direction)?

                                                                                                    Optimized
                                                                                                    Concepts
      Customer    Competitor
             Company


        Key Interaction Points
           On-site kickoff           Interim            Focused            Internal focus        External focus      Review and
           and interviews           Workshop            Ideation               groups                groups          Refinement



13
Typical marketing strategy and brand strategy project benefits


n    A brand image assessment, including strengths and weaknesses, aligned by
      customer segments across markets (qualitative or quantitative)
n    A clear, credible and customer-informed brand vision to serve as a touchstone for the
      organization going forward
n    A relevant, differentiated and integrated value proposition and positioning designed to
      maximize customer relevancy and competitive differentiation
n    The recommended brand architecture, including guiding principles, brand/product
      classification and product naming decision-tree
n    A brand action plan, including next steps for transitioning to creative implementation
n    Shared enthusiasm and internal buy-in across the organization for delivering an
      integrated brand, based on group identification and resolution of key issues
n    Enhanced internal marketing capabilities and processes to support brand architecture
      management going forward
n    Improved efficiencies, accelerated implementation and increased return on
      investment through better coordination of marketing efforts




14

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Introduction to EquiBrand Consulting

  • 1. Introduction to EquiBrand Consulting 1100 Moraga Way 200 S. Michigan Ave. 1st Floor 5th Floor Moraga, California 94556 Chicago, Illinois 60604 Phone (925) 247-1400 Phone: (312) 635-0785 www.equibrandconsulting.com
  • 2. EquiBrand is a management consultancy driving brand and business growth n  Client needs direct our service offerings Client need or situation EquiBrand focus areas Related service offerings To achieve competitive n  Market and competitive advantage through a Insight assessment deeper level of customer n  Quantitative and qualitative understanding research (e.g., segmentation) To create actionable n  Brand positioning strategies and plans to Identity n  Product portfolio planning optimally position the n  Brand management business and brand To develop and launch n  Strategic growth planning new platforms to drive Innovation n  New product development profitable growth n  Brand equity extension 2
  • 3. EquiBrand helps its clients improve business performance by focusing on integrated, upstream marketing n  EquiBrand successfully blends fact-based decision making, creativity and an operational mindset Strategy Consulting Firms •  Fact-Based Analytical Power Classic Agency/ Brand Design Management •  Operational and P&L •  customer Insights, Management Experience Creativity and Identity 3
  • 4. EquiBrand team members have consulted for a wide range of clients n  Our clients come from a variety of industries and range from start-ups to well- established global brands 4
  • 5. Why EquiBrand? EquiBrand... n  ... employs a market-driven approach, to ensure decision-making is based on marketplace perspectives –  Key question: What do you know about your important customers that your competitors don’t know? n  ... is completely objective in tactical recommendations, as the firm holds no vested interest in downstream implementation services such as creative design or media n  ... team members bring a broad and diverse set of skills to the table, including classic agency/marketing, strategic consulting and product management skills –  The consultants you meet with initially are the consultants who will be working on your business n  ... is uniquely experienced. The firm's professionals have successfully launched, positioned and repositioned dozens of brands across a broad range consumer products and services, business-to-business, healthcare and other categories n  ... uses a collaborative approach that streamlines project timelines, facilitates internal buy in and results in skills transference 5
  • 6. EquiBrand employs a disciplined approach in building strong brands and businesses n  Three points in time need to be considered: 1) today; 2) the future vision and 3) the brand strategy, plan and tactics to close the gap Identify the vision for the several years from now 2 High Brand Vision Brand Architecture The logical, strategic Value proposition Brand Action Plan and relational Messaging structure for all Positioning brands in the portfolio Brand 3 Equity Brand Identify brand positioning to guide brand Positioning planning. Demonstrates the relevance and differentiation of the offering 1 Brand Determine current perceptions of the brand today; Image comprised of both positive and negative equities Low Today Brand Future Migration 6
  • 7. Project deliverables depend upon individual client situations, and may include the following n  A project proposal is the first step in clarifying objectives, activities and outputs Common Project Deliverables Market Assessment Customer Framework Value Proposition Customer Competitor Company Assessment of Customer, A framework aligning distinct A statement of strategy to target Company and Competitor target audience segments and customers – the benefits you want dynamics their needs to stand for and deliver on Strategic Positioning Brand Architecture Marketing Strategy and Plan The conceptual place you want The logical, strategic and relational The plan for delivering the strategy, to own, maximizing relevancy structure for all brands in the including strategically aligned 7 and differentiation programs and touchpoints portfolio
  • 8. Market assessment includes a situational review, from three important perspectives n  Customers, Company and Competitors are assessed via internal interviews, synthesis of internal documents (plans, research, etc.) and a competitive “brand scan” Market Assessment 1. 2. 3. Customer Company Competitive -  Segmentation and Targeting ‒ Brand and Product Equities -  Growth Strategies and Tactics -  Touch Points/Decision Drivers ‒ Internal Strategies and Plans -  Positioning, Messaging 8
  • 9. Brand architecture is the logical, strategic and relational structure for all brands in the portfolio Brand architecture overview Brand architecture objectives n  Customers relate to brands at several n  Key objectives include improved clarity, levels synergy and brand leverage –  Master brand à Product brands à Product descriptors n  This allows an organization to create a Masterbrand brand portfolio that appeals to distinct segments or need states •  Apple vs. Mac vs. iPod vs. iPhone vs. Sub-brand iPhone Nano vs. iPad •  Coke vs. Diet Coke vs. Caffeine Free Diet Coke A B n  The master brand often carries emotional benefits, with product brands conveying rational benefits and target-specific relevance 9
  • 10. The value proposition should be developed to align key benefits with target market needs n  The value proposition drives strategies and actions across the organization, and consists of three parts: 1. Customer Need/ 2. Customer 3. Operational Illustrative Situation Value “Planks” Strategies –  Actionable insights related to –  The set of enduring strategies –  Specific strategies, plans the customer situation both or benefit “planks” that fulfill and tactics that deliver today and in the future customer needs against desired benefits Value Proposition “Planks” Benefit #1 An enduring value proposition: P  Creates a multi-dimensional definition of value Benefit #2 P  Provides direction to the business and brand P  Forces a disciplined approach to resource Benefit #3 allocation P  Drives strategies and actions across the organization Benefit #4 P  Creates organizational alignment Benefit N 10
  • 11. Brand positioning brings focus and clarity to the development of marketing strategy and tactics n  Every decision that is made regarding the brand should be judged by how well it supports the positioning Brand Identity/ Brand & Product Advertising/ Signage Naming Collateral Etc. Brand Online Marketing/ Positioning Customer Service Channel Co-Branding/ Product Portfolio Initiatives Partnerships Positioning is developed as an internal statement of strategy to 11 guide external implementation
  • 12. Marketing strategy and action plan synthesizes prior step outputs and defines next steps for delivering the brand in the marketplace n  The strategy and action plan is used to direct internal and external actions in implementing the brand strategy Marketing and Brand Action Plan Integration and Execution Strategy Brand Action Plan n  Brand objective and strategies n  Target definition and framework n  Value proposition n  Positioning n  Brand architecture n  Touch points recommendations n  Internal alignment n  Etc. 12
  • 13. Potential project approach n  Consulting projects are designed to be collaborative and market-driven, based on a variety of inputs Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Conduct Project Prepare Initial Conduct Focused Prepare, Review Optimize Kickoff and Brand Brand Ideation and Develop and Refine Brand Concepts w/ Situation Strategy Develop Brand Integrated Concepts Target Assessment Components Strategy Concepts Brand Strategy Internally Audiences Key issues to address: What do we What are hypothesized What are viable Which alternatives Which concepts What is the know about the value proposition, brand concept hold the strongest are most recommended 3 C’s? architecture and alternatives (in appeal? What’s relevant and integrated brand positioning? expressing intended required to deliver? differentiated? strategy? direction)? Optimized Concepts Customer Competitor Company Key Interaction Points On-site kickoff Interim Focused Internal focus External focus Review and and interviews Workshop Ideation groups groups Refinement 13
  • 14. Typical marketing strategy and brand strategy project benefits n  A brand image assessment, including strengths and weaknesses, aligned by customer segments across markets (qualitative or quantitative) n  A clear, credible and customer-informed brand vision to serve as a touchstone for the organization going forward n  A relevant, differentiated and integrated value proposition and positioning designed to maximize customer relevancy and competitive differentiation n  The recommended brand architecture, including guiding principles, brand/product classification and product naming decision-tree n  A brand action plan, including next steps for transitioning to creative implementation n  Shared enthusiasm and internal buy-in across the organization for delivering an integrated brand, based on group identification and resolution of key issues n  Enhanced internal marketing capabilities and processes to support brand architecture management going forward n  Improved efficiencies, accelerated implementation and increased return on investment through better coordination of marketing efforts 14