Ramping up levels of productivity
by Toronto Training and HR
September 2013
CONTENTS
5-6 Definitions
7-8 Managing productivity
9-11 Factors that affect productivity
12-14 Enablers of productivity
15...
Page 3
Introduction
Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consul...
Page 5
Definitions
Definitions
• Productivity
• High productivity
• Low productivity
• Output
• How important is productivity
to employers ba...
Page 7
Managing productivity
Managing productivity
• Awareness
• Checking
• Recognition
• Challenge
Page 8
Page 9
Factors that affect
productivity
Factors that affect productivity
1 of 2
• Work environment
• Office design
Page 10
Factors that affect productivity
2 of 2
• Direction and guidance
• Support
• Skills, communication and
information
• Resou...
Page 12
Enablers of productivity
Enablers of productivity 1 of 2
• Strategic leadership of
people, processes, structures
and systems
• Healthy workplace cu...
Enablers of productivity 2 of 2
• High performing leaders and
teams who engage people to
work smartly on the right
priorit...
Page 15
Measuring productivity
Measuring productivity 1 of 2
• Traded variables
• Non-traded variables
• Physical production process
• Labour quality pro...
Measuring productivity 2 of 2
• Hospitality sector
• Kitchen staff
• Sales per person-hour
• Covers per person-hour
• Mish...
Page 18
Productivity for IT
workers
Productivity for IT workers 1 of 2
• Pulling information that exists
in different files and formats
together in one docume...
Productivity for IT workers 2 of 2
USING MOBILE TECHNOLOGY
• Use of email and calendar
• Review documents
• Send a documen...
Page 21
Varying the hours
Varying the hours
• Standard part-time increase
motivation and reduces
absenteeism
• Cyclical part time allows
employers t...
Page 23
Does weather affect
productivity?
Does weather affect productivity?
• Rain
• Temperature
• Visibility
Page 24
Page 25
Impact of social media
Impact of social media
• Enterprise social networks
• Consumer social networks
Page 26
Page 27
Impact of organizational
culture
Impact of organizational culture
• Values and beliefs, both
implicit and explicit
• Reputation
• Quality of people, in par...
Page 29
HR practices
HR practices
• Inducement practices
• Expectation practices
Page 30
Page 31
Retaining high producers
Retaining high producers
• Allow them to experiment
• Praise their efforts
• Reward extra productivity
• Give them opportu...
Page 33
Participative leadership
Participative leadership 1 of 2
• Principles of participative
leadership
• Performance improves in a
participative environ...
Participative leadership 2 of 2
• Participation is a lever that
creates job satisfaction
• It also leads to a higher
intri...
Page 36
Raising the game
High
Producers
Top 16%
Average
Producers
Middle 68%
Poor
Producers
Bottom 16%
60%60%-20%
Raising the game 1 of 2
Raising the game 2 of 2
• Unskilled/semi-skilled level
• Skilled workers
• Management/professional
employees
• Salespeople...
Page 39
‘Good work’
‘Good work’ 1 of 3
• Job security
• Equal and fair share of
production results
• Worker co-determination
• Collaborative w...
‘Good work’ 2 of 3
• Flexible and employee-friendly
working hours
• Work place equality and social
inclusion
• A healthy a...
‘Good work’ 3 of 3
• Ensuring career and
employment security
• Maintaining and promoting the
health and wellbeing of
emplo...
Page 43
When do employees work
hardest?
When do employees work hardest?
• When they have job pride
• When they find their jobs
interesting and meaningful
• When t...
Page 45
Productivity in Canada
Productivity in Canada 2 of 4
• OECD 2011
• The productivity gap with the
US
• How the provinces compare
• Standard of liv...
Productivity in Canada 3 of 4
AREAS TO FOCUS ON
• Business leader risk aversion
• Inefficient and insufficient
support for...
Productivity in Canada 4 of 4
RECOMMENDATIONS
• Accommodate
• Co-locate
• Educate
• Facilitate
• Incubate
• Innovate
• Pop...
Page 50
Conclusion and questions
Page 51
Conclusion and questions
Summary
Videos
Questions
Ramping up levels of productivity September 2013
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Half day open training event held in Mississauga, Ontario.

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  • Productivity December 2012
  • Ramping up levels of productivity September 2013

    1. 1. Ramping up levels of productivity by Toronto Training and HR September 2013
    2. 2. CONTENTS 5-6 Definitions 7-8 Managing productivity 9-11 Factors that affect productivity 12-14 Enablers of productivity 15-17 Measuring productivity 18-20 Productivity for IT workers 21-22 Varying the hours 23-24 Does weather affect productivity? 25-26 Impact of social media 27-28 Impact of organizational culture 29-30 HR practices 31-32 Retaining high producers 33-35 Participative leadership 36-38 Raising the game 39-42 ‘Good work’ 43-44 When do employees work hardest? 45-49 Productivity in Canada 50-51 Conclusion and questions Page 2
    3. 3. Page 3 Introduction
    4. 4. Page 4 Introduction to Toronto Training and HR Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers
    5. 5. Page 5 Definitions
    6. 6. Definitions • Productivity • High productivity • Low productivity • Output • How important is productivity to employers based in the GTA? • And what about entrepreneurs across Canada? Page 6
    7. 7. Page 7 Managing productivity
    8. 8. Managing productivity • Awareness • Checking • Recognition • Challenge Page 8
    9. 9. Page 9 Factors that affect productivity
    10. 10. Factors that affect productivity 1 of 2 • Work environment • Office design Page 10
    11. 11. Factors that affect productivity 2 of 2 • Direction and guidance • Support • Skills, communication and information • Resourcing • Integration • Outside the workplace Page 11
    12. 12. Page 12 Enablers of productivity
    13. 13. Enablers of productivity 1 of 2 • Strategic leadership of people, processes, structures and systems • Healthy workplace cultures that support productivity • An entrepreneurial mindset with partnerships and practices that drive focus on customers and results Page 13
    14. 14. Enablers of productivity 2 of 2 • High performing leaders and teams who engage people to work smartly on the right priorities-whilst building capability, and having fun • Innovation and creativity Page 14
    15. 15. Page 15 Measuring productivity
    16. 16. Measuring productivity 1 of 2 • Traded variables • Non-traded variables • Physical production process • Labour quality process • Return on human capital investment • Revenue per employee • Profit per employee Page 16
    17. 17. Measuring productivity 2 of 2 • Hospitality sector • Kitchen staff • Sales per person-hour • Covers per person-hour • Mishaps per hour • Mishaps percentage • Shift productivity chart • Server productivity chart • Service system chart Page 17
    18. 18. Page 18 Productivity for IT workers
    19. 19. Productivity for IT workers 1 of 2 • Pulling information that exists in different files and formats together in one document • Dealing with problems and time-consuming tasks that arise with paper documents • Searching for but not finding documents • Recreating documents because the current or the right version can’t be found or is lost Page 19
    20. 20. Productivity for IT workers 2 of 2 USING MOBILE TECHNOLOGY • Use of email and calendar • Review documents • Send a document • View own documents • Comment on document • Create/edit documents • Fill/submit form • Approve forms/documents • Sign documents Page 20
    21. 21. Page 21 Varying the hours
    22. 22. Varying the hours • Standard part-time increase motivation and reduces absenteeism • Cyclical part time allows employers to manage peaks and troughs in demand more efficiently • Shift-based part-time might extend firm operating hours, leading to a more intense use of capital Page 22
    23. 23. Page 23 Does weather affect productivity?
    24. 24. Does weather affect productivity? • Rain • Temperature • Visibility Page 24
    25. 25. Page 25 Impact of social media
    26. 26. Impact of social media • Enterprise social networks • Consumer social networks Page 26
    27. 27. Page 27 Impact of organizational culture
    28. 28. Impact of organizational culture • Values and beliefs, both implicit and explicit • Reputation • Quality of people, in particular their leadership and collaborative capabilities • Participation, communication and recognition Page 28
    29. 29. Page 29 HR practices
    30. 30. HR practices • Inducement practices • Expectation practices Page 30
    31. 31. Page 31 Retaining high producers
    32. 32. Retaining high producers • Allow them to experiment • Praise their efforts • Reward extra productivity • Give them opportunities to recharge Page 32
    33. 33. Page 33 Participative leadership
    34. 34. Participative leadership 1 of 2 • Principles of participative leadership • Performance improves in a participative environment • Leaders who are empowering achieve more than leaders who are not • Innovative behaviour increases • Group decisions lead to higher quality decisions than decisions which are imposed Page 34
    35. 35. Participative leadership 2 of 2 • Participation is a lever that creates job satisfaction • It also leads to a higher intrinsic motivation • In addition it results in increased feelings of justice and fairness Page 35
    36. 36. Page 36 Raising the game
    37. 37. High Producers Top 16% Average Producers Middle 68% Poor Producers Bottom 16% 60%60%-20% Raising the game 1 of 2
    38. 38. Raising the game 2 of 2 • Unskilled/semi-skilled level • Skilled workers • Management/professional employees • Salespeople Page 38
    39. 39. Page 39 ‘Good work’
    40. 40. ‘Good work’ 1 of 3 • Job security • Equal and fair share of production results • Worker co-determination • Collaborative work organization • Skills and competence development at all levels • Recurrent education/lifelong learning Page 40
    41. 41. ‘Good work’ 2 of 3 • Flexible and employee-friendly working hours • Work place equality and social inclusion • A healthy and risk-reducing work environment Page 41
    42. 42. ‘Good work’ 3 of 3 • Ensuring career and employment security • Maintaining and promoting the health and wellbeing of employees • Developing skills and competences • Reconciling working and non- working life Page 42
    43. 43. Page 43 When do employees work hardest?
    44. 44. When do employees work hardest? • When they have job pride • When they find their jobs interesting and meaningful • When they are recognized for their work and benefit from the work they have accomplished Page 44
    45. 45. Page 45 Productivity in Canada
    46. 46. Productivity in Canada 2 of 4 • OECD 2011 • The productivity gap with the US • How the provinces compare • Standard of living • Risk avoiders and risk takers • Newcomers to Canada • Research and development • Government incentives • Businesses, government and academia Page 47
    47. 47. Productivity in Canada 3 of 4 AREAS TO FOCUS ON • Business leader risk aversion • Inefficient and insufficient support for innovation • Lack of risk capital for start-up companies • Chronic under-investment in machinery and equipment • Sheltering of the Canadian economy • Increasing competition for human capital Page 48
    48. 48. Productivity in Canada 4 of 4 RECOMMENDATIONS • Accommodate • Co-locate • Educate • Facilitate • Incubate • Innovate • Populate • Update Page 49
    49. 49. Page 50 Conclusion and questions
    50. 50. Page 51 Conclusion and questions Summary Videos Questions

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