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Effective performance reviews in the
Canadian workplace-HR.com

by Toronto Training and HR Inc.

November 2013
CONTENTS
3-4
5-6
7-8
9-10
11-12
13-14
15-16
17-18
19-20
21-22
23-24
25-26
27-28
29-30

About the speaker
Definitions
All a...
About the speaker

Page 3
About the speaker
Timothy Holden heads the specialist training and human
resources consultancy Toronto Training and HR
10 ...
Definitions

Page 5
Definitions





Performance review
Performance appraisal
Performance management
360 degree feedback

Page 6
All about performance
reviews

Page 7
All about performance reviews









Types of performance review
Purpose of performance reviews
Objectives of pe...
Words speak loudly just
like actions

Page 9
Words speak loudly just like actions





Questions for the appraiser
Questions for the appraisee
Phrases to use
Watch...
The interview

Page 11
The interview








Preparation
Good interviews
Bad interviews
Listening
Feedback
Negative feedback
After the mee...
Poor performance

Page 13
Poor performance
 Specific objectives and
descriptions of the
improvements needed
 Specific steps to achieve the
desired...
Making performance
reviews work

Page 15
Making performance reviews work











Pre-conditions
Validity
Involvement
Training
Acceptable standards and...
Conducting performance
reviews

Page 17
Conducting performance reviews









Different approaches
Gathering information
Make it a conversation
Hear wha...
Moving away from paperbased reviews

Page 19
Moving away from paper-based
reviews





Start
eReviews
Siloed performance reviews
Full circle performance reviews

P...
Rating and ranking
systems

Page 21
Rating and ranking systems
 Advantages and disadvantages
 Practical problems
 Numbers and ratings

Page 22
Issues around professional
ethos

Page 23
Issues around professional ethos
 Professional ethos typified by…
 Characteristics emphasized by
performance reviews

Pa...
Designing a performance
review system

Page 25
Designing a performance review
system
 Gaining support for the system
 Choosing an appropriate rating
instrument
 Selec...
Problems with
performance reviews

Page 27
Problems with performance reviews



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
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

Unclear standards
Halo effect
Central tendency
Leniency or strictness...
Conclusion and questions

Page 29
Conclusion and questions
Summary
Case studies
Questions
timothy.holden@torontotrainingandhr.ca

Page 30
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Performance reviews for hr.com November 2013

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Webinar delivered to HR.com subscribers in November 2013

Published in: Business, Technology
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Transcript of "Performance reviews for hr.com November 2013 "

  1. 1. Effective performance reviews in the Canadian workplace-HR.com by Toronto Training and HR Inc. November 2013
  2. 2. CONTENTS 3-4 5-6 7-8 9-10 11-12 13-14 15-16 17-18 19-20 21-22 23-24 25-26 27-28 29-30 About the speaker Definitions All about performance reviews Words speak loudly just like actions The interview Poor performance Making performance reviews work Conducting performance reviews Moving away from paper-based reviews Rating and ranking systems Issues around professional ethos Designing a performance review system Problems with performance reviews Conclusion and questions Page 2
  3. 3. About the speaker Page 3
  4. 4. About the speaker Timothy Holden heads the specialist training and human resources consultancy Toronto Training and HR 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers Page 4
  5. 5. Definitions Page 5
  6. 6. Definitions     Performance review Performance appraisal Performance management 360 degree feedback Page 6
  7. 7. All about performance reviews Page 7
  8. 8. All about performance reviews         Types of performance review Purpose of performance reviews Objectives of performance reviews Uses of performance reviews What can they achieve? Benefits of performance reviews Key elements of performance reviews Common themes of performance reviews Page 8
  9. 9. Words speak loudly just like actions Page 9
  10. 10. Words speak loudly just like actions     Questions for the appraiser Questions for the appraisee Phrases to use Watch the language used Page 10
  11. 11. The interview Page 11
  12. 12. The interview        Preparation Good interviews Bad interviews Listening Feedback Negative feedback After the meeting Page 12
  13. 13. Poor performance Page 13
  14. 14. Poor performance  Specific objectives and descriptions of the improvements needed  Specific steps to achieve the desired improvements  Specific methods for measuring performance and assessing improvement  Collaborate; don’t assassinate Page 14
  15. 15. Making performance reviews work Page 15
  16. 16. Making performance reviews work           Pre-conditions Validity Involvement Training Acceptable standards and targets Linked to other systems Input into performance reviews Sources of information Employee feedback An hour each quarter Page 16
  17. 17. Conducting performance reviews Page 17
  18. 18. Conducting performance reviews         Different approaches Gathering information Make it a conversation Hear what is being said Reward the positives Help fix the negatives Set SMART objectives Getting the most out of the situation Page 18
  19. 19. Moving away from paperbased reviews Page 19
  20. 20. Moving away from paper-based reviews     Start eReviews Siloed performance reviews Full circle performance reviews Page 20
  21. 21. Rating and ranking systems Page 21
  22. 22. Rating and ranking systems  Advantages and disadvantages  Practical problems  Numbers and ratings Page 22
  23. 23. Issues around professional ethos Page 23
  24. 24. Issues around professional ethos  Professional ethos typified by…  Characteristics emphasized by performance reviews Page 24
  25. 25. Designing a performance review system Page 25
  26. 26. Designing a performance review system  Gaining support for the system  Choosing an appropriate rating instrument  Selecting raters  Determining timing  Ensuring fairness  Decisions to make Page 26
  27. 27. Problems with performance reviews Page 27
  28. 28. Problems with performance reviews          Unclear standards Halo effect Central tendency Leniency or strictness Bias Horns effect Recency error First impression Fixed impression Page 28
  29. 29. Conclusion and questions Page 29
  30. 30. Conclusion and questions Summary Case studies Questions timothy.holden@torontotrainingandhr.ca Page 30
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