Happiness and job satisfaction June 2013


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Half day open training event covering happiness at work and job satisfaction held in Toronto.

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Happiness and job satisfaction June 2013

  1. 1. Happy and satisfied at work-are youkidding?by Toronto Training and HRJune 2013
  2. 2. CONTENTS3-4 Introduction to Toronto Training and HR Inc.5-6 Definitions7-8 Factors of job satisfaction9-10 Dimensions to job satisfaction11-12 Theories of job satisfaction13-14 Organizational culture15-16 Compensation17-18 Trust19-20 Attitudes21-22 Values and ethics23-24 Organizational commitment25-26 Job descriptive index27-28 Psychological keys to job satisfaction29-30 Foundations of success31-33 A great work environment34-35 Components of happiness at work36-37 Happiest job in the US38-39 Keeping top performers happy40-41 Making people happy at work42-44 Happiness; so what?45-46 Job satisfaction trends 2002-201247-49 What can be done?Page 2
  3. 3. Page 3Introduction
  4. 4. Page 4Introduction to Toronto Trainingand HRToronto Training and HR is a specialist training andhuman resources consultancy headed by Timothy Holden10 years in banking10 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HRare:Training event designTraining event deliveryReducing costs, saving time plus improvingemployee engagement and moraleServices for job seekers
  5. 5. Page 5Definitions
  6. 6. Definitions• Job satisfaction• Internal and external control• Happiness at workPage 6
  7. 7. Page 7Factors of job satisfaction
  8. 8. Factors of job satisfaction• Personal factors• Factors inherent in the job• Factors controlled bymanagementPage 8
  9. 9. Page 9Dimensions to jobsatisfaction
  10. 10. Dimensions to job satisfaction• Emotional response to a jobsituation• Often determined by how welloutcomes meet or exceedexpectations• Represents several relatedattitudesPage 10
  11. 11. Page 11Theories of jobsatisfaction
  12. 12. Theories of job satisfaction• Range of affect/facet model• Herzberg’s motivator-hygienetheory• Discrepancy model• Job satisfaction as a steadystate• Dispositional model• Reinforcement theory• Expectancy theory• Equity theory and fairnessPage 12
  13. 13. Page 13Organizational culture
  14. 14. Organizational culture• Forms• Types• Factors• National differencesPage 14
  15. 15. Page 15Compensation
  16. 16. Compensation• Cash compensation• Fringe compensationPage 16
  17. 17. Page 17Trust
  18. 18. Trust• Credibility• Respect• Fairness• Pride• CamaraderiePage 18
  19. 19. Page 19Attitudes
  20. 20. Attitudes• Positive affectivity• Negative affectivity• Nature of attitudes• Effects of attitudes• SurveysPage 20
  21. 21. Page 21Values and ethics
  22. 22. Values and ethics• Personal values• Organizational values• Leisure ethic scale• Money ethic scalePage 22
  23. 23. Page 23Organizationalcommitment
  24. 24. Organizational commitment• DefinitionCOMPONENTS• Affective• Normative• ContinuancePage 24
  25. 25. Page 25Job descriptive index
  26. 26. Job descriptive indexFACETS• Work itself• Supervision• Co-workers• Pay• PromotionPage 26
  27. 27. Page 27Psychological keys to jobsatisfaction
  28. 28. Psychological keys to jobsatisfaction• Eliminate the little things• Perception of fair pay• Achievement• Feedback• Complexity and variety• Control• Organizational support• Work-home overflow• Honeymoons and hangovers• You can’t please everyone…Page 28
  29. 29. Page 29Foundations of success
  30. 30. Foundations of success• Standardize• Technology• Reward• Recognition and achievement• Feedback• Recruitment• Control• Organizational support• Stress reduction• Sometimes you can pleaseeveryone…Page 30
  31. 31. Page 31A great work environment
  32. 32. A great work environment 1 of 2• Definition of a great place towork• Measuring relationships• Pride• Feedback• Appreciate• Reward• Involve everyone• Expectations• Hold managers accountablePage 32
  33. 33. A great work environment 2 of 2• Consistency• Control• “What I want is…”• AttritionPage 33
  34. 34. Page 34Components of happinessat work
  35. 35. Components of happiness at work• Contribution• Conviction• Culture• Commitment• ConfidencePage 35
  36. 36. Page 36Happiest jobs in the US
  37. 37. Happiest jobs in the US• Software QA Engineer• Executive Chef• Property Manager• Teller• Warehouse Manager• Administrative Assistant• Customer ServiceRepresentative• Accountant• Systems Engineer• Construction ManagerPage 37
  38. 38. Page 38Keeping top performershappy
  39. 39. Keeping top performers happy• Inconsistent or frequentlychanging priorities• Condoning mediocrity• The round peg/square holesyndrome• Underutilization• Playing favouritesPage 39
  40. 40. Page 40Making people happy atwork
  41. 41. Making people happy at work• Results• RelationshipsPage 41
  42. 42. Page 42Happiness; so what?
  43. 43. Happiness; so what? 1 of 2• Performance• Reviews• Goals• Productivity• Effectiveness• Efficiency• Creativity• Sale• Business deals• Organizational citizenshipbehavioursPage 43
  44. 44. Happiness; so what? 2 of 2• Social support• Motivation• Health• Energy• Engagement• Commitment• Respect• Self belief/confidencePage 44
  45. 45. Page 45Job satisfaction trends2002-2012
  46. 46. Job satisfaction trends 2002-2012• Opportunities to use skills andabilities• Job security• Compensation/pay• Communication betweenemployees and seniormanagement• Relationship with immediatesupervisor• Other aspectsPage 46
  47. 47. Page 47What can be done?
  48. 48. What can be done? 1 of 2• Employees feel disposable-actnow before the resignationconversation• Focus on developing andrewarding skills andachievements rather thanpeople-teach and rewardmanagers to coach rather thanrulePage 48
  49. 49. What can be done? 2 of 2• Making it work-build a culturethat embraces diversity andflexibility• The network effect-happy,fulfilled employees are yourbest recruitment toolsPage 49
  50. 50. Page 50Conclusion and questions
  51. 51. Page 51Conclusion and questionsSummaryVideosQuestions