Your SlideShare is downloading. ×
Culture September 2013
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

Culture September 2013

642
views

Published on

Half day open training event held in Toronto, Ontario.

Half day open training event held in Toronto, Ontario.

Published in: Business, Education

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
642
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. All about culture by Toronto Training and HR September 2013
  • 2. CONTENTS 5-6 Definitions 7-8 Primary characteristics of organizational culture 9-10 Traits of organizational culture 11-13 Elements of organizational culture 14-17 Dimensions of organizational culture 18-19 Strengthening organizational culture 20-24 Types of culture 25-26 What does culture look like? 27-28 Influences on culture 29-30 Cultural differences 31-32 Measuring culture 33-34 Assessing and identifying culture 35-37 Cultural competence 38-39 Performance reviews 40-41 How does ritual communication contribute? 42-43 Applying reward and recognition programs 44-49 Building a healthy culture 50-51 Conclusion and questions Page 2
  • 3. Page 3 Introduction
  • 4. Page 4 Introduction to Toronto Training and HR Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers
  • 5. Page 5 Definitions
  • 6. Definitions • Culture • Corporate culture • Organizational culture Page 6
  • 7. Page 7 Primary characteristics of organizational culture
  • 8. Primary characteristics of organizational culture • Innovation and risk taking • Attention to detail • Outcome orientation • People orientation • Team orientation • Aggressiveness • Stability Page 8
  • 9. Page 9 Traits of organizational culture
  • 10. Traits of organizational culture • Involvement • Consistency • Adaptability • Mission Page 10
  • 11. Page 11 Elements of organizational culture
  • 12. Elements of organizational culture 1 of 2 • Artifacts • Values • Assumptions Page 12
  • 13. Elements of organizational culture 2 of 2 • Vision • Value • Voice Page 13
  • 14. Page 14 Dimensions of organizational culture
  • 15. Dimensions of organizational culture 1 of 3 • Innovation • Stability • Respect for people • Outcome orientation • Attention to detail • Team orientation • Aggressiveness Page 15
  • 16. Dimensions of organizational culture 2 of 3 • Attitude • Style Page 16
  • 17. Dimensions of organizational culture 3 of 3 CULTURAL DIMENSIONS THEORY • Power distance • Uncertainty avoidance • Individualism v collectivism • Masculinity v femininity • Long-term v short-term orientation Page 17
  • 18. Page 18 Strengthening organizational culture
  • 19. Strengthening organizational culture Page 19
  • 20. Page 20 Types of culture
  • 21. Types of culture 1 of 4 • Work hard, play hard • Tough-guy, macho • Process • Bet-the-company Page 21
  • 22. Types of culture 2 of 4 • Constructive • Passive/defensive • Aggressive/defensive Page 22
  • 23. Types of culture 3 of 4 • Me • We Page 23
  • 24. Types of culture 4 of 4 Collaborative (clan) Create (adhocracy) Control (hierarchy) Compete (market) Page 24
  • 25. Page 25 What does culture look like?
  • 26. What does culture look like? • Invisible manifestations • Visible manifestations Page 26
  • 27. Page 27 Influences on culture
  • 28. Influences on culture • Leadership • Internal influences • External influences Page 28
  • 29. Page 29 Cultural differences
  • 30. Cultural differences • Scale • How does Canada compare? • Values Page 30
  • 31. Page 31 Measuring culture
  • 32. Measuring culture • Exit interviews • Churn rate • Employee engagement surveys • Internal v external fill rate • Voice of the customer Page 32
  • 33. Page 33 Assessing and identifying culture
  • 34. Assessing and identifying culture • Is everyone singing the same chorus? • How do leaders lead? • Who gets to drink from the information reservoir? • Is this an organization based of teams or of stars-and- satellites? • How does an organization evaluate performance? Page 34
  • 35. Page 35 Cultural competence
  • 36. Cultural competence 1 of 2 • Definition • Comparison with cultural training Page 36
  • 37. Cultural competence 2 of 2 Page 37 Desire Awareness Knowledge Skills
  • 38. Page 38 Performance reviews
  • 39. Performance reviews • For employees with good numbers and good values • For those with bad numbers and bad values • For those with good values but mediocre numbers • For employees with great numbers but disappointing values Page 39
  • 40. Page 40 How does ritual communication contribute?
  • 41. How does ritual communication contribute? • Metaphors • Stories • Rites and ceremonies • Reflexive comments • Fantasy themes Page 41
  • 42. Page 42 Applying reward and recognition programs
  • 43. Applying reward and recognition programs • Create an award program for peer recognition of a job well done or for going above and beyond in their work • Produce a monthly or quarterly newsletter • Plan an annual organizational- wide retreat • Host employee outings • Recognize your employee’s family including children and pets Page 43
  • 44. Page 44 Building a healthy corporate culture
  • 45. Building a healthy corporate culture 1 of 5 • Trust • Fairness • Respect • Alignment • Communication • Empowerment • Efficient processes • Structure • Self-discipline Page 45
  • 46. Building a healthy corporate culture 2 of 5 • Total focus on customer satisfaction and quality • Behaviours required from leaders and managers • Quality of life • The job itself • Rewards Page 46
  • 47. Building a healthy corporate culture 3 of 5 STEPS TO TAKE • Let everyone know the strategic intent • Align values • Put the culture in print • Allow people to express their individuality • Let the culture be bigger than itself • Encourage relationship building Page 47
  • 48. Building a healthy corporate culture 4 of 5 STEPS TO TAKE (CONTINUED) • Look for ways to reward or recognize people when you catch them doing the right thing Page 48
  • 49. Building a healthy corporate culture 5 of 5 HOW AND WHAT • How you structure • How and who you hire • What you sat and do • How you performance manage • What you reward • What you develop • How you lead Page 49
  • 50. Page 50 Conclusion and questions
  • 51. Page 51 Conclusion and questions Summary Videos Questions