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Communication
by Toronto Training and HR
May 2014
CONTENTS
3-4 Introduction
5-6 Sending and receiving
7-8 Building blocks of communication style
9-10 Components of persuasi...
Page 3
Introduction
Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consul...
Page 5
Sending and receiving
Sending and
receiving
• The sender
• The receiver
Page 6
Page 7
Building blocks of
communication style
Building blocks
of
communication
style
• Clarity
• Conciseness
• Coherence
• Consensus
Page 8
Page 9
Components of persuasive
speech
Components
of persuasive
speech
• Ethos-character
• Logos-reason
• Pathos-emotion
Page 10
Page 11
Making your message
count
Making your
message
count
• Questions to ask
• Types of audience
• Taking it offline
Page 12
Page 13
Ways to ensure people
understand you
Ways to
ensure people
understand
you
• Know your audience
• Know what you are talking
about
• Avoid ambiguity
• Say what y...
Page 15
Communication
apprehension
Communication
apprehension
• Definition
• Social anxiety
• Leadership initiative
• Multicultural
appreciation
• Adaptabili...
Page 17
Running an effective
meeting
Running an
effective
meeting 1 of 2
• Know if you really need a
formal meeting at all
• Set expectations prior to
the meet...
Running an
effective
meeting 2 of 2
• Know when to lead and
when to participate
• Always let people out
early
• Make it fu...
Page 20
Listening
Listening • What is effective listening?
• Internal listening
• Basic listening modes
• Reasons for poor listening
• Roadb...
Page 22
Presentations
Presentations
1 of 2
• Report
• Story
Page 23
Presentations
2 of 2
• Ways to ruin a
presentation
• How to make your
presentation linger
Page 24
Page 25
Emails
Emails 1 of 2 • Legal department
• Sales department
Page 26
Emails 2 of 2 • Identity
• Materiality
• Vulnerability
• Visibility
Page 27
Page 28
Virtual teams and
communication
Virtual teams
and
communication
• Location
• Email or face-to-face
• Non-verbal
communication
• Culture
• Trust
Page 29
Page 30
Effective learning &
development
communication
Effective
learning &
development
communication
• Clarity
• Consistency
• Commitment
• Challenge
• Chutzpah
• Create and sh...
Page 32
Sources of pre-conceived
notions
Sources of
pre-conceived
notions 1 of 2
• Previous education or
training
• Limited personal
experience
• Wild guesses
• As...
Sources of
pre-conceived
notions 2 of 2
• The problem with pre-
conceived notions
Page 34
Page 35
Communicating workforce
metrics
Communicating
workforce
metrics
• Topic scoping
• Data investigation
• Storyboarding
• Presentation design
• Message prepa...
Page 37
Six levels of speaking
Six levels of
speaking 1 of 3
• How to speak so
people listen
• How to speak so
people understand
• How to speak so
people...
Six levels of
speaking 2 of 3
• How to speak so people
remember what you
want them to
• How to speak so people
think or do...
Six levels of
speaking 3 of 3
SPEAKING POWER
• Interest
• Insight
• Influence
• Impact
• Impulsion
• Inspiration
Page 40
Page 41
Mechanisms of employee
voice
Mechanisms of
employee voice
• Upward problem-
solving
• Representative
participation
Page 42
Page 43
Leadership communication
Leadership
communication
1 of 3
• Competence
• Connection
Page 44
Leadership
communication
2 of 3
• Core principles
Page 45
Leadership
communication
3 of 3
• Personal leadership
communication guide
Page 46
Page 47
Drills
Drills
Page 48
• Group A
• Group B
• Group C
• Group D
Page 49
Conclusion, summary and
questions
Page 50
Conclusion, summary and
questions
Conclusion
Summary
Videos
Questions
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Communication May 2014

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Half day open training event held in Toronto, Canada

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Transcript of "Communication May 2014"

  1. 1. Communication by Toronto Training and HR May 2014
  2. 2. CONTENTS 3-4 Introduction 5-6 Sending and receiving 7-8 Building blocks of communication style 9-10 Components of persuasive speech 11-12 Making your message count 13-14 Ways to ensure people understand you 15-16 Communication apprehension 17-19 Running an effective meaning 20-21 Listening 22-24 Presentations 25-27 Emails 28-29 Virtual teams and communication 30-31 Effective learning & development communication 32-34 Sources of pre-conceived notions 35-36 Communicating workforce metrics 37-40 Six levels of speaking 41-42 Mechanisms of employee voice 43-46 Leadership communication 47-48 Drills 49-50 Conclusion, summary and questions Page 2
  3. 3. Page 3 Introduction
  4. 4. Page 4 Introduction to Toronto Training and HR Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 15 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery HR support with an emphasis on reducing costs, saving time plus improving employee engagement and morale Services for job seekers
  5. 5. Page 5 Sending and receiving
  6. 6. Sending and receiving • The sender • The receiver Page 6
  7. 7. Page 7 Building blocks of communication style
  8. 8. Building blocks of communication style • Clarity • Conciseness • Coherence • Consensus Page 8
  9. 9. Page 9 Components of persuasive speech
  10. 10. Components of persuasive speech • Ethos-character • Logos-reason • Pathos-emotion Page 10
  11. 11. Page 11 Making your message count
  12. 12. Making your message count • Questions to ask • Types of audience • Taking it offline Page 12
  13. 13. Page 13 Ways to ensure people understand you
  14. 14. Ways to ensure people understand you • Know your audience • Know what you are talking about • Avoid ambiguity • Say what you mean • Take time to explain • Don’t run off at the mouth • Establish rapport • Beware of double meanings • Avoid extremes Page 14
  15. 15. Page 15 Communication apprehension
  16. 16. Communication apprehension • Definition • Social anxiety • Leadership initiative • Multicultural appreciation • Adaptability Page 16
  17. 17. Page 17 Running an effective meeting
  18. 18. Running an effective meeting 1 of 2 • Know if you really need a formal meeting at all • Set expectations prior to the meeting • Facilitate well during the meeting • Parkinson’s Law • Allow conflict • Assign action steps • Delegate the meeting responsibility Page 18
  19. 19. Running an effective meeting 2 of 2 • Know when to lead and when to participate • Always let people out early • Make it fun… Page 19
  20. 20. Page 20 Listening
  21. 21. Listening • What is effective listening? • Internal listening • Basic listening modes • Reasons for poor listening • Roadblocks to listening • Tools for effective listening • Results of effective listening • To listen means… Page 21
  22. 22. Page 22 Presentations
  23. 23. Presentations 1 of 2 • Report • Story Page 23
  24. 24. Presentations 2 of 2 • Ways to ruin a presentation • How to make your presentation linger Page 24
  25. 25. Page 25 Emails
  26. 26. Emails 1 of 2 • Legal department • Sales department Page 26
  27. 27. Emails 2 of 2 • Identity • Materiality • Vulnerability • Visibility Page 27
  28. 28. Page 28 Virtual teams and communication
  29. 29. Virtual teams and communication • Location • Email or face-to-face • Non-verbal communication • Culture • Trust Page 29
  30. 30. Page 30 Effective learning & development communication
  31. 31. Effective learning & development communication • Clarity • Consistency • Commitment • Challenge • Chutzpah • Create and share stories Page 31
  32. 32. Page 32 Sources of pre-conceived notions
  33. 33. Sources of pre-conceived notions 1 of 2 • Previous education or training • Limited personal experience • Wild guesses • Assumptions Page 33
  34. 34. Sources of pre-conceived notions 2 of 2 • The problem with pre- conceived notions Page 34
  35. 35. Page 35 Communicating workforce metrics
  36. 36. Communicating workforce metrics • Topic scoping • Data investigation • Storyboarding • Presentation design • Message preparation • Telling the story Page 36
  37. 37. Page 37 Six levels of speaking
  38. 38. Six levels of speaking 1 of 3 • How to speak so people listen • How to speak so people understand • How to speak so people understand as you intend them to • How to speak so people agree with you Page 38
  39. 39. Six levels of speaking 2 of 3 • How to speak so people remember what you want them to • How to speak so people think or do what you want them to Page 39
  40. 40. Six levels of speaking 3 of 3 SPEAKING POWER • Interest • Insight • Influence • Impact • Impulsion • Inspiration Page 40
  41. 41. Page 41 Mechanisms of employee voice
  42. 42. Mechanisms of employee voice • Upward problem- solving • Representative participation Page 42
  43. 43. Page 43 Leadership communication
  44. 44. Leadership communication 1 of 3 • Competence • Connection Page 44
  45. 45. Leadership communication 2 of 3 • Core principles Page 45
  46. 46. Leadership communication 3 of 3 • Personal leadership communication guide Page 46
  47. 47. Page 47 Drills
  48. 48. Drills Page 48 • Group A • Group B • Group C • Group D
  49. 49. Page 49 Conclusion, summary and questions
  50. 50. Page 50 Conclusion, summary and questions Conclusion Summary Videos Questions
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