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Being seriously happy at work andimproving levels of job satisfaction        by Toronto Training and HR                Jun...
3-4     Introduction to Toronto Training and HR           5-6     History of happinessContents   7-8           9-12       ...
Introduction     Page 3
Introduction to Toronto Training            and HR• Toronto Training and HR is a specialist training and human  resources ...
How to improve workplace        happiness           Page 5
How to improve workplace       happiness 1 of 3Quiet the mind chatterGive thanks every dayBe in the nowMake your office/cu...
How to improve workplace       happiness 2 of 3Get away from the grindDon’t miss happy hourShorten your commuteJoin the cl...
How to improve workplace       happiness 3 of 3WOMENImprove your work/life balanceTake breaks, use vacation time, create w...
Happiness measures        Page 5
Happiness measures 1 of 2EIGHT VARIABLESdemographics (age and marital status)health and educationincome and unemploymentre...
Happiness measures 2 of 2FIVE FACTORS IN THE WORKPLACETrust- equal to a rise in income to $115,000Variety of tasks- equal ...
Happy people v less happy        people           Page 5
Happy people v less happy           people 1 of 2HAPPY PEOPLE:Have more energy and are more motivatedAre more optimistic a...
Happy people v less happy          people 2 of 2HAPPY PEOPLE:Make better and more informed decisions and aremore productiv...
Optimistic people       Page 5
Optimistic people 1 of 7Perform betterDon’t give up as easily as pessimistsHave better healthGet stressed less easilyLive ...
Optimistic people 2 of 7OPTIMISM TEST1A. I’m unreliable and always let the team down1B. I didn’t organize my time well for...
Optimistic people 3 of 7OPTIMISM TEST4A. I feel anxious about meeting future deadlines4B. I work best with challenging dea...
Optimistic people 4 of 7OPTIMISTSSee bad events as temporary (not making thedeadline was a one-off)See bad events as cause...
Optimistic people 5 of 7PESSIMISTSSee bad events as prevailing (I’ll always let theteam down)See bad events as caused by i...
Optimistic people 6 of 7PROMOTING OPTIMISM IN THE WORKPLACETest for optimism levels in prospective employeesas part of the...
Optimistic people 7 of 7APPLYING OPTIMISM TO YOURSELF AND THEWORKPLACEAdversityBeliefsConsequencesDisputationEnergization ...
Questions to ask       Page 5
Questions to ask 1 of 2Do I know what is expected of me at work?Do I have the materials and equipment I need todo my job r...
Questions to ask 2 of 2At work, do my opinions count?Does the mission/purpose of my organizationmake me feel that my work ...
2011 findings in Canada          Page 5
2011 findings in CanadaHappiness with work environment has decreasedconsecutively the last 4 yearsEngaged organizations ha...
Reducing stress levels          Page 5
Reducing stress levelsIndulging in physical exercise/yoga/sports whichaid good health and positivity of attitudeAllotting ...
What leads to job satisfaction?       Page 5
What leads to job satisfaction?A RECENT SURVEY REVEALED:Secure jobs 63%Benefits 60%Compensation/pay 57%Opportunities to us...
Job satisfaction factors          Page 5
Job satisfaction factors 1 of 8WORK CONDITIONS AND ATMOSPHEREOverall work conditionSpace of officeLeadership improves work...
Job satisfaction factors 2 of 8JOB REWARDIncome from salaryDistribution of rewardsWelfare and treatmentPossibilities of pr...
Job satisfaction factors 3 of 8WORK ACHIEVEMENTSSuggestions being adoptedAbilities fully to playBusy at workAchievement fr...
Job satisfaction factors 4 of 8JOB COMPETENCYCompetency of knowledgeCompetency of skillsCompetency being recognized by co-...
Job satisfaction factors 5 of 8JOB SIGNIFICANCECharacter of job being self-recognizedCharacter of job being recognized by ...
Job satisfaction factors 6 of 8TEAMWORKCooperation with co-workersCommunication with co-workersRelationship between co-wor...
Job satisfaction factors 7 of 8MANAGEMENTManagement is helpful for development of theorganizationAbility of management nee...
Job satisfaction factors 8 of 8WORK ENTHUSIASMConcern for development of organizationPositive feeling for their work      ...
Measures of job satisfaction      Page 5
Measures of job satisfactionJob Descriptive IndexJob Satisfaction SurveyJob in General ScaleJob Diagnostics SurveyWorkplac...
What is a good job?        Page 5
What is a good job? 1 of 2Scope to exercise a range of skills and talentsA requirement to see an identifiable job throughf...
What is a good job? 2 of 2MAXIMIZING THESE CHARACTERISTICS RESULTSIN:Experiencing meaningful workHaving a sense of being r...
Job satisfaction aspects           Page 5
Job satisfaction aspects 1 of 3Opportunities to use skills and abilitiesRelationship with immediate supervisorCommunicatio...
Job satisfaction aspects 2 of 3Flexibility to balance work and life issues, such asalternative work arrangementsBenefitsMa...
Job satisfaction aspects 3 of 3Job-specific trainingMeaningfulness of jobVariety of workRelationships with co-workersPaid ...
Dimensions of job   satisfaction       Page 5
Dimensions of job satisfactionA reply of employees against a particular situationof a job, it cannot be visible and it is ...
Dimensions ofempowerment     Page 5
Dimensions of empowermentThe work I do is very important to meMy job activities are personally meaningful to meThe work I ...
Higher education in     Pakistan        Page 5
Higher education in PakistanRELATIONSHIP BETWEEN JOB SATISFACTIONAND…GenderAgeQualificationExperienceRank/designationJob s...
Drill Page 5
DrillPage 6
Conclusion and questions          Page 52
Conclusion and questionsSummaryVideosQuestions              Page 53
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Transcript of "Being seriously happy at work and improving levels of job satisfaction June 2012"

  1. 1. Being seriously happy at work andimproving levels of job satisfaction by Toronto Training and HR June 2012
  2. 2. 3-4 Introduction to Toronto Training and HR 5-6 History of happinessContents 7-8 9-12 Wellbeing Make your workforce happy 13-14 Features that affect happiness 15-16 What’s important to you? 17-18 Avoid happiness traps 19-24 Employee ratings of job satisfaction 25-27 Job satisfaction theories 28-30 Motivation theories 31-33 Career discussions 34-36 Individual happiness in Canada 37-38 Happy people 39-40 Happy countries 41-45 Measurement 46-47 Maximizing happiness 48-51 Case studies 52-53 Conclusion and questions Page 2
  3. 3. Introduction Page 3
  4. 4. Introduction to Toronto Training and HR• Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden• 10 years in banking• 10 years in training and human resources• Freelance practitioner since 2006• The core services provided by Toronto Training and HR are: - Training event design - Training event delivery - Reducing costs - Saving time - Improving employee engagement & morale - Services for job seekers Page 4
  5. 5. How to improve workplace happiness Page 5
  6. 6. How to improve workplace happiness 1 of 3Quiet the mind chatterGive thanks every dayBe in the nowMake your office/cubicle your own happiness zone Page 6
  7. 7. How to improve workplace happiness 2 of 3Get away from the grindDon’t miss happy hourShorten your commuteJoin the clubBecome a mentorThink twice before applying for a promotion Page 6
  8. 8. How to improve workplace happiness 3 of 3WOMENImprove your work/life balanceTake breaks, use vacation time, create weekly todo lists, leave work at a reasonable hourRemember that more time at the office does notalways equal higher productivityTake more “me” time during the workday andaway from the office“Me” time in the office (surfing the web, talking tocoworkers) in moderation is okay too Page 6
  9. 9. Happiness measures Page 5
  10. 10. Happiness measures 1 of 2EIGHT VARIABLESdemographics (age and marital status)health and educationincome and unemploymentreligion (belief and participation)social capital (family, friends and community)trust (general and specific)ethnicity, migration and discriminationworkplace social capital Page 6
  11. 11. Happiness measures 2 of 2FIVE FACTORS IN THE WORKPLACETrust- equal to a rise in income to $115,000Variety of tasks- equal to a rise in income of$90,000Skills- equal to a rise to $60,000A workplace void of conflicts- equal to a rise of$42,000Time enough to do work assigned- equal to rise of$30,000 Page 6
  12. 12. Happy people v less happy people Page 5
  13. 13. Happy people v less happy people 1 of 2HAPPY PEOPLE:Have more energy and are more motivatedAre more optimistic and more resilient in the faceof hardshipAre healthier, have stronger immune systems, andtake fewer sick daysAre more cooperative, better liked by others atwork and have richer friendships Page 6
  14. 14. Happy people v less happy people 2 of 2HAPPY PEOPLE:Make better and more informed decisions and aremore productive in their jobsare better leaders and negotiatorsare more open to learning new things and showmore flexibility and ingenuity in their thinking Page 6
  15. 15. Optimistic people Page 5
  16. 16. Optimistic people 1 of 7Perform betterDon’t give up as easily as pessimistsHave better healthGet stressed less easilyLive longer Page 6
  17. 17. Optimistic people 2 of 7OPTIMISM TEST1A. I’m unreliable and always let the team down1B. I didn’t organize my time well for thisassignment2A. I don’t want to work in this team again2B. I am happy to start the next assignment3A. I’m very likely to miss the next deadline too3B. This incident was a one off and won’t affectmy ability to meet the next deadline Page 6
  18. 18. Optimistic people 3 of 7OPTIMISM TEST4A. I feel anxious about meeting future deadlines4B. I work best with challenging deadlines5A. Missing the deadline means that I’m acomplete loser!5B. I’m upset I missed the deadline but I will learnfrom this and do better next time6A. The team will probably think I’m a loser too!6B. The team is annoyed with me but its onlytemporary Page 6
  19. 19. Optimistic people 4 of 7OPTIMISTSSee bad events as temporary (not making thedeadline was a one-off)See bad events as caused by external factors(other events took up my time)See good events as caused by themselves (I willlearn to meet the deadline next time) Page 6
  20. 20. Optimistic people 5 of 7PESSIMISTSSee bad events as prevailing (I’ll always let theteam down)See bad events as caused by internal factors (I’ma loser)See good events caused by external factors (Istruck lucky) Page 6
  21. 21. Optimistic people 6 of 7PROMOTING OPTIMISM IN THE WORKPLACETest for optimism levels in prospective employeesas part of their selection processPlace people with high levels of optimism in areasor departments that match their psychologicalstrengthsDevelop optimism in your workforce Page 6
  22. 22. Optimistic people 7 of 7APPLYING OPTIMISM TO YOURSELF AND THEWORKPLACEAdversityBeliefsConsequencesDisputationEnergization Page 6
  23. 23. Questions to ask Page 5
  24. 24. Questions to ask 1 of 2Do I know what is expected of me at work?Do I have the materials and equipment I need todo my job right?At work, do I have the opportunity to do what I dobest every day?In the last seven days have I received recognitionor praise for good work?Does my supervisor, or someone at work, seem tocare about me as a person?Is there someone at work who encourages mydevelopment? Page 6
  25. 25. Questions to ask 2 of 2At work, do my opinions count?Does the mission/purpose of my organizationmake me feel that my work is important?Are my co-workers committed to doing qualitywork?Do I have a best friend at work?In the last six months has someone talked to meabout my progress?At work, have I had opportunities to learn andgrow? Page 6
  26. 26. 2011 findings in Canada Page 5
  27. 27. 2011 findings in CanadaHappiness with work environment has decreasedconsecutively the last 4 yearsEngaged organizations have the potential toreduce attrition rates by 87% and improveperformance by 20%Recent research has identified the top fivehappiest careers of: Biotechnologyworker, Customer ServiceRepresentative, Teacher, AdministrativeAssistant, BuyerEach happy friend increases a person’s chance ofbeing happy by 18% Page 6
  28. 28. Reducing stress levels Page 5
  29. 29. Reducing stress levelsIndulging in physical exercise/yoga/sports whichaid good health and positivity of attitudeAllotting a relaxation time for them in dailyschedule, and indulging in activities that canprovide a sense of joy and happinessHumor is said to be a great stress relieverFollow an action plan Page 6
  30. 30. What leads to job satisfaction? Page 5
  31. 31. What leads to job satisfaction?A RECENT SURVEY REVEALED:Secure jobs 63%Benefits 60%Compensation/pay 57%Opportunities to use skills and abilities 55%Feeling safe in the work environment 54%Relationship with supervisor 52%The work itself 50%Independence 47%Work-Life balance 46%Corporate Culture 45% Page 6
  32. 32. Job satisfaction factors Page 5
  33. 33. Job satisfaction factors 1 of 8WORK CONDITIONS AND ATMOSPHEREOverall work conditionSpace of officeLeadership improves work climateDevelopment improves work condition Page 6
  34. 34. Job satisfaction factors 2 of 8JOB REWARDIncome from salaryDistribution of rewardsWelfare and treatmentPossibilities of promotion Page 6
  35. 35. Job satisfaction factors 3 of 8WORK ACHIEVEMENTSSuggestions being adoptedAbilities fully to playBusy at workAchievement from workCohesion from work Page 6
  36. 36. Job satisfaction factors 4 of 8JOB COMPETENCYCompetency of knowledgeCompetency of skillsCompetency being recognized by co-workers Page 6
  37. 37. Job satisfaction factors 5 of 8JOB SIGNIFICANCECharacter of job being self-recognizedCharacter of job being recognized by leadersCharacter of job being recognized by co-workersPerformance of job being recognized by leaders Page 6
  38. 38. Job satisfaction factors 6 of 8TEAMWORKCooperation with co-workersCommunication with co-workersRelationship between co-workers Page 6
  39. 39. Job satisfaction factors 7 of 8MANAGEMENTManagement is helpful for development of theorganizationAbility of management needs being improvedfurther Page 6
  40. 40. Job satisfaction factors 8 of 8WORK ENTHUSIASMConcern for development of organizationPositive feeling for their work Page 6
  41. 41. Measures of job satisfaction Page 5
  42. 42. Measures of job satisfactionJob Descriptive IndexJob Satisfaction SurveyJob in General ScaleJob Diagnostics SurveyWorkplace Spirituality ScaleWork and Meaning Inventory Page 6
  43. 43. What is a good job? Page 5
  44. 44. What is a good job? 1 of 2Scope to exercise a range of skills and talentsA requirement to see an identifiable job throughfrom start to completionA sense of a significant role to perform, measuredin terms of impact on othersAutonomy and discretion in selecting methods andworking timeClear feedback on how performance is judged bysupervisors and team leaders Page 6
  45. 45. What is a good job? 2 of 2MAXIMIZING THESE CHARACTERISTICS RESULTSIN:Experiencing meaningful workHaving a sense of being responsible for outcomesGaining knowledge of the results of work activities Page 6
  46. 46. Job satisfaction aspects Page 5
  47. 47. Job satisfaction aspects 1 of 3Opportunities to use skills and abilitiesRelationship with immediate supervisorCommunication between employees and seniormanagementThe work itselfAutonomy and independenceOverall company cultureOrganization’s financial stabilityOrganization’s commitment to professionaldevelopment Page 6
  48. 48. Job satisfaction aspects 2 of 3Flexibility to balance work and life issues, such asalternative work arrangementsBenefitsManagement recognition about your jobperformanceJob securityContribution to organization’s business goalsCareer development opportunitiesCareer advancement opportunitiesFeeling safe in the work environmentCompensation and pay Page 6
  49. 49. Job satisfaction aspects 3 of 3Job-specific trainingMeaningfulness of jobVariety of workRelationships with co-workersPaid general training and tuition reimbursementprogramsNetworking opportunitiesOrganization’s commitment to a diverse andinclusive workforceOrganization’s commitment to CSROrganization’s commitment to a green workplace Page 6
  50. 50. Dimensions of job satisfaction Page 5
  51. 51. Dimensions of job satisfactionA reply of employees against a particular situationof a job, it cannot be visible and it is justconclusion from evidencesDepends upon how accurately the outcome oforganizations have been metCharacteristics which are related to the job Page 6
  52. 52. Dimensions ofempowerment Page 5
  53. 53. Dimensions of empowermentThe work I do is very important to meMy job activities are personally meaningful to meThe work I do is meaningful to me Page 6
  54. 54. Higher education in Pakistan Page 5
  55. 55. Higher education in PakistanRELATIONSHIP BETWEEN JOB SATISFACTIONAND…GenderAgeQualificationExperienceRank/designationJob statusNet monthly salaryUniversities considered as Public or Private Page 6
  56. 56. Drill Page 5
  57. 57. DrillPage 6
  58. 58. Conclusion and questions Page 52
  59. 59. Conclusion and questionsSummaryVideosQuestions Page 53
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