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An international perspective on culture March 2011
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An international perspective on culture March 2011

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Half day interactive workshop in Toronto on cultural differences between countries.

Half day interactive workshop in Toronto on cultural differences between countries.

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  • 1. An international perspective on culture
    by Toronto Training and HR
    March 2011
  • 2. 3-4 Introduction to Toronto Training and HR
    5-7 Definitions
    8-12 Understanding cultural differences
    13-14 Drill A
    15-17 Characteristics of cultures
    18-21 Impacts on culture for joint ventures
    22-23 Drill B
    24-25 Four major cultures
    26-27 Three major drivers
    28-33 Hidden individual needs
    34-35 Drill C
    36-47 An example-Netflix
    48-49 Drill D
    50-51 Conclusion and questions
    Contents
    Page 2
  • 3. Page 3
    Introduction
  • 4. Page 4
    Introduction to Toronto Training and HR
    Toronto Training and HRis a specialist training and human resources consultancy headed by Timothy Holden
    10 years in banking
    10 years in training and human resources
    Freelance practitioner since 2006
    The core services provided by Toronto Training and HR are:
    • Training course design
    • 5. Training course delivery
    - Reducing costs
    • Saving time
    • 6. Improving employee engagement & morale
    • 7. Services for job seekers
  • Page 5
    Definitions
  • 8. Page 6
    Definitions 1 of 2
    Tylor’s definition
  • 9. Page 7
    Definitions 2 of 2
    What is culture?
    Culture is…
    Forces shaping individual culture
    Dangers around culture
  • 10. Page 8
    Understanding cultural differences
  • 11. Page 9
    Understanding cultural differences 1 of 4
    Eating habits
    Religion
    Family and gender
    Communication and body language
    Dress code
    Traffic
    Time
  • 12. Page 10
    Understanding cultural differences 2 of 4
    Building cultural awareness
    Host country’s culture
    Cultural shock
    The adaptation stages
  • 13. STAGE
    SITUATION
    APPROACH
    REACTION
    Honeymoon
    First exciting contact with new culture
    Observe
    Excitement;
    Curiosity;
    Slight concern
    Initial confrontation
    First intensive feeling with new culture
    Solve problems in familiar ways
    Confusion;
    Mystified about;
    Others behaviour
    Understanding cultural differences 3 of 4
    Page 11
  • 14. STAGE
    SITUATION
    APPROACH
    REACTION
    Adjustment crisis
    Problems intensify
    Experimentationwith new behaviours
    Frustration;
    Anger;
    Confusion about
    Recovery
    Sense of belonging to culture emerges
    New strategies to help one function effectively
    New culture is understandable
    Enjoying many aspect of it
    Understanding cultural differences 4 of 4
    Page 12
  • 15. Page 13
    Drill A
  • 16. Page 14
    Drill A
  • 17. Page 15
    Characteristics of cultures
  • 18. Characteristics of cultures 1 of 2
    ALL CULTURES HAVE AT LEAST FIVE CHARACTERISTICS IN COMMON:
    Culture is learned
    Culture is based on symbols
    Culture is shared
    Culture is patterned or integrated
    Culture is usually adaptive
    Page 16
  • 19. Characteristics of cultures 2 of 2
    Cultures are learned and the product of symbols, especially language
    They comprise groups from 40-50 to millions that share common languages and customs
    In more complex societies, subcultures may develop, like the Amish
    They are generally integrated and adaptive
    Exceptions occur when resources become exhausted or they are forced into rapid changes
    Page 17
  • 20. Page 18
    Impacts on culture for joint ventures
  • 21. Impacts on culture for joint ventures 1 of 3
    Power distance
    Individualism/collectivism
    Uncertainty avoidance
    Long term orientation
    Cultural intelligence
    Linguistic intelligence
    Spatial intelligence
    Interpersonal intelligence
    Page 19
  • 22. Impacts on culture for joint ventures 2 of 3
    Joint venture success
    Individual success
    Organizational success
    Page 20
  • 23. Impacts on culture for joint ventures 3 of 3
    Cultural
    Intelligence
    Cultural Diversity
    Application:
    Joint
    Venture
    Improving
    Cultural
    Intelligence
    Hofstede’s
    5
    Dimensions
    Page 21
  • 24. Page 22
    Drill B
  • 25. Page 23
    Drill B
  • 26. Page 24
    Four major cultures
  • 27. Four major cultures
    Command and control
    Competitive
    Collaborative
    Innovative
    Page 25
  • 28. Page 26
    Three major drivers
  • 29. Three major drivers
    Hidden individual needs
    Lived values
    Agreements-tacit, conscious
    Page 27
  • 30. Page 28
    Hidden individual needs
  • 31. Page 29
    Hidden individual needs-canaries
    Need to feel safe
    Look for concerns
    Self preservation focus
    Flight or fight
    Address their needs and everyone is better off
    Culture of paranoia
  • 32. Page 30
    Hidden individual needs-penguins
    Safety is in the rules
    Obedience is to be praised
    Respect authority
    Creativity is suspect
    Revert to Canaries if scared
    Culture of stability
  • 33. Page 31
    Hidden individual needs-eagles
    Love control
    Want to WIN
    Creatively get their own way
    Insist on obedience
    Need to be recognized
    Culture of competition
  • 34. Page 32
    Hidden individual needs-barn swallows
    Love teams
    Work for the group
    Learning is key
    Diversity is a way of life
    Emotions are important
    Culture of collaboration
  • 35. Page 33
    Hidden individual needs-swans
    Creativity and self-expression are key
    Self-directed
    Love to achieve goals and make you happy - their way
    Personal satisfaction over status and stuff
    Culture of innovation
  • 36. Page 34
    Drill C
  • 37. Page 35
    Drill C
  • 38. Page 36
    Example-Netflix
  • 39. Example-Netflix 1 of 11
    ASPECTS OF THE NETFLIX CULTURE
    Values are what we Value
    High Performance
    Freedom and Responsibility
    Context, not Control
    Highly Aligned, Loosely Coupled
    Pay Top of Market
    Promotions and Development
    Page 37
  • 40. Judgment
    You make wise decisions (people, technical, business, and creative) despite ambiguity
    You identify root causes, and get beyond treating symptoms
    You think strategically, and can articulate what you are, and are not, trying to do
    You smartly separate what must be done well now, and what can be improved later
    Impact
    You accomplish amazing amounts of important work
    You demonstrate consistently strong performance so colleagues can rely upon you
    You focus on great results rather than on process
    You exhibit bias-to-action, and avoid analysis-paralysis
    Communication
    You listen well, instead of reacting fast, so you can better understand
    You are concise and articulate in speech and writing
    You treat people with respect independent of their status or disagreement with you
    You maintain calm poise in stressful situations
    Innovation
    You re-conceptualize issues to discover practical solutions to hard problems
    You challenge prevailing assumptions when warranted, and suggest better approaches
    You create new ideas that prove useful
    You keep us nimble by minimizing complexity and finding time to simplify
    Curiosity
    You learn rapidly and eagerly
    You seek to understand our strategy, market, subscribers, and suppliers
    You are broadly knowledgeable about business, technology and entertainment
    You contribute effectively outside of your specialty
    Courage
    You say what you think even if it is controversial
    You make tough decisions without excessive agonizing
    You take smart risks
    You question actions inconsistent with our values
    Honesty
    You are known for candor and directness
    You are non-political when you disagree with others
    You only say things about fellow employees you will say to their face
    You are quick to admit mistakes
    Selflessness
    You seek what is best for Netflix, rather than best for yourself or your group
    You are ego-less when searching for the best ideas
    You make time to help colleagues
    You share information openly and proactively
    Passion
    You inspire others with your thirst for excellence
    You care intensely about Netflix' success
    You celebrate wins
    You are tenacious
    Page 38
  • 41. Example-Netflix 3 of 11
    VALUES ARE WHAT WE VALUE
    Judgement
    Communication
    Impact
    Curiosity
    Innovation
    Courage
    Passion
    Honesty
    Selflessness
    Page 39
  • 42. Example-Netflix 4 of 11
    HIGH PERFORMANCE
    Keeper test
    Honesty
    Loyalty
    Hard workers
    Brilliant jerks
    Great workplace is stunning colleagues
    Page 40
  • 43. Example-Netflix 5 of 11
    FREEDOM AND RESPONSIBILITY
    Rare responsible person
    Curtailing freedom
    Impact of growth and complexity growth
    Talent density
    Necessary rules
    Good v bad processes
    Inhibiting chaos
    Need for flexibility
    Page 41
  • 44. Example-Netflix 6 of 11
    CONTEXT NOT CONTROL
    Exceptions
    Good context
    Page 42
  • 45. Example-Netflix 7 of 11
    HIGHLY ALIGNED, LOOSELY COUPLED
    Three models of corporate teamwork
    Goal is to be big and fast and flexible
    Page 43
  • 46. Example-Netflix 8 of 11
    PAY TOP OF MARKET
    Three tests
    Takes great judgement
    Titles are not very helpful
    Annual compensation review
    No fixed budgets
    Compensation not dependant on success of company
    Bad ideas
    When it is done right…
    Page 44
  • 47. Example-Netflix 9 of 11
    PAY TOP OF MARKET
    Bad ideas
    Versus traditional model
    Employee success
    Good for each employee to understand their market value
    Efficiency
    Optional options
    Page 45
  • 48. Example-Netflix 10 of 11
    PROMOTIONS AND DEVELOPMENT
    Baseball analogy
    Netflix does not have to be for life
    Two necessary conditions for promotion
    Timing
    Development
    Page 46
  • 49. Example-Netflix 11 of 11
    Why is culture important?
    What is our culture trying to support?
    Page 47
  • 50. Page 48
    Drill D
  • 51. Page 49
    Drill D
  • 52. Page 50
    Conclusion & Questions
  • 53. Page 51
    Conclusion
    Summary
    Questions