howRU                   howRU	  and	  howRwe	  Simple	  generic	  systems	  to	  measure	  and	  provide	  feedback	  on	 ...
The	  Issue	  •  The	  Commissioning	  Board’s	  responsibility	  is	  totally	     focused	  on	  pa9ents,	  on	  outcome...
What	  we	  all	  want	  Feel	  well	     Do	  what	  we	  want	     Live	  longer	     Have	  good	  care	  
howRU	  •  Generic	  PROM	  •  Summa;ve	  howRU	  score	  	      –  howRU	  score	  is	  the	  sum	  of	  the	  4	  respon...
howRwe	  •  Generic	  pa;ent	  experience	  measure	  incorpora;ng	       –  NHS	  Friends	  and	  Family	  Test	       – ...
Each	  cross	  represents	  a	  separate	  loca;on.	  	  Easy	  to	  iden;fy	  outliers	  and	  then	  drill	  down.	  
How	  much	  does	  it	  cost?	  • 	  No	  charge	  for	  the	  IP	  	  	  • 	  Require	  use	  to	  be	  licensed	  	  • ...
Summary	  •  howRU	  and	  howRwe	  monitor	  pa;ent	  outcome	  and	  experience	  	         –  simple	         –  generi...
howRU and howRwe at NHS Expo 2013
howRU and howRwe at NHS Expo 2013
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howRU and howRwe at NHS Expo 2013

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howRU and howRwe at NHS Expo 2013

  1. 1. howRU howRU  and  howRwe  Simple  generic  systems  to  measure  and  provide  feedback  on  pa;ent  outcome   and  experience     Based  on  presenta;on  to  NHS  Innova;on  Expo     13  March  2013   Tim  Benson   ©  Rou;ne  Health  Outcomes  Ltd  2013  
  2. 2. The  Issue  •  The  Commissioning  Board’s  responsibility  is  totally   focused  on  pa9ents,  on  outcomes  for  pa9ents,  on   pa9ent  sa9sfac9on  and    ...  value  for  the  pa9ent   –  Malcolm  Grant  NHS  Commissioning  Board  28  Feb  2013  •  We  need  bePer  performance  indicators  to  monitor   quality  and  value  as  well  as  money  •  Without  immediate  feedback,  we  do  not  know  how   well  we  are  doing      •  We  have  been  flying  blind  
  3. 3. What  we  all  want  Feel  well   Do  what  we  want   Live  longer   Have  good  care  
  4. 4. howRU  •  Generic  PROM  •  Summa;ve  howRU  score     –  howRU  score  is  the  sum  of  the  4  responses   –  high  is  good    •  7  year  development:  160  itera;ons  •  Validated  against  SF-­‐12*  and  EQ-­‐5D  •  howRU  Health  Tracker   –  Approved  on  NHS  Apps  directory  and  IOS  App  store  * Benson T et al. Evaluation of a new short generic measure of healthstatus: howRu. Informatics in Primary Care 2010 18:89-101
  5. 5. howRwe  •  Generic  pa;ent  experience  measure  incorpora;ng   –  NHS  Friends  and  Family  Test   –  four  ques;ons  about  specific  aspects  of  pa;ent  experience:     •  Care  promptness,  Communica;on,  Compassion,  Organisa;on   competence   •  Pa;ent  experience  Index   –  howRU   •  Pa;ent  severity  index  •  Anonymous   –  focus  is  on  quality  of  care  •  Real-­‐;me  feedback     –  to  clinicians,  managers  and  others  •  Validated  in  >300  loca;ons  
  6. 6. Each  cross  represents  a  separate  loca;on.    Easy  to  iden;fy  outliers  and  then  drill  down.  
  7. 7. How  much  does  it  cost?  •   No  charge  for  the  IP      •   Require  use  to  be  licensed    •   Modest  fees  for  sodware,  services  and   standard  feedback  reports   –   e.g.    £20  per  month  per  tablet   –   Volume  prices  on  applica;on  
  8. 8. Summary  •  howRU  and  howRwe  monitor  pa;ent  outcome  and  experience     –  simple   –  generic   –  validated  •  Feedback  at  every  level   –  pa;ents   –  clinicians   –  managers   –  commissioners   –  regulators    Tim  Benson  Rou;ne  Health  Outcomes  Ltd  @;mbenson  ;m.benson@abies.co.uk  07855682037  or  01635  203162  www.howRwe.com    

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