www.c9-group.com
Cloud Nine GroupBusiness Development                      Finance & Administration                                        ...
CLOUD NINE MCAutomotive     Management Systems     Sustainability     C9 ACADEMY                     C9 COACHING          ...
Management Consultancy                                           Management SystemsWe support multinational companies (and...
Management Consultancy                                                      AutomotiveOur team of automotive consultants s...
Management Consultancy                                                     SustainabilitySince 2010 we have developed a sp...
Management Consultancy                            SustainabilityComing soon!                                 www.c9-group....
Management Consultancy                                     SustainabilityVIBE (audits)       Febelgra (CO2 - tool audits) ...
CoachingWe deliver personal coaching services towards employees and  (top)management.We help people to become a better  te...
AcademyA business unit of the C9 group providing a premium blended  training concept combining the advantages of  e-learni...
AcademyTraining programs:      ISO9001      ISO14001      OHSAS18001      Internal Audit (ISO19011)      Customer Ser...
AcademyE – Learning modules (via iCertPro)                                      ISO9001                                   ...
Some of our customers…                 www.c9-group.com
CLOUD NINE CMS FRONT OFFICECLOUD NINE CMS BACK OFFICECLOUD NINE CMS     CPS                 www.c9-group.com
Customer Management ServicesSince Jan 1st 2009, Cloud Nine took over the management of   the Customer Service at Renault B...
Front Office•   Treatment of questions related to product/service of our    customer.•   First line treatment of complaint...
Back Office•   Management of complaints.•   Management of budgets.•   Negotiation with internal- & external parties (@ cus...
CPSCUSTOMER PERCEPTION SURVEY•   Measure customer perception objectively.•   Output is usable to set-up action plans (corr...
Learning Management   iLearnPro              EKP               iCertPro    E – Learning DevelopmentCommunication Platform ...
iLearnPro / EKPur Learning Management Solutions help you to:anage your trainingsupport your talent managementse E-learning...
iLearnPro / EKPSelf Paced½ TimePersonalizedAnywhereAnytimeLeverageCost effective                 www.c9-group.com
iCertProoes your company wants to qualify partners, subcontractors, freelancers,… because:ou want to decrease your liabili...
iCertPro  CLIENT OVA                                      Target group x                Step 01:   Step 02:               ...
E – Learning Development                   www.c9-group.com
iWikiPro   www.c9-group.com
Some of our customers                www.c9-group.com
Thank you !              www.c9-group.com
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C9 Comp Pres V Oct2011

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Presentation Cloud Nine bvba & Cloud Nine CMS bvba

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  • Logo C9 – MC of MCC toevoegen (ipv logo C9 voor consultancy)
  • Zinnen vertalen in bullet points
  • Zinnen vertalen in bullet points
  • Zinnen vertalen in bullet points
  • Bullet points + andere type coaching (niet alleen Insights)
  • Ondertussen is onze klantenportefeuille een beetje groter geworden…
  • Definitie (bullets)
  • Bullets met functionaliteiten…
  • Lay out
  • Ondertussen is onze klantenportefeuille een beetje groter geworden…
  • C9 Comp Pres V Oct2011

    1. 1. www.c9-group.com
    2. 2. Cloud Nine GroupBusiness Development Finance & Administration www.c9-group.com
    3. 3. CLOUD NINE MCAutomotive Management Systems Sustainability C9 ACADEMY C9 COACHING www.c9-group.com
    4. 4. Management Consultancy Management SystemsWe support multinational companies (and SME’s) during design, implementation and maintenance of usable management systems.We focus on operational, commercial, safety & environmental risks (risk management).We have senior experts on board who are specialized in the following standards: ISO9001, ISO14001, OHSAS18001, EN/AS9100,VCA*(*), SQAS, EFQM, ISO22000, ISO27001, ISO28000, ISO31000, ISO26000, ISO16000, IIP,… www.c9-group.com
    5. 5. Management Consultancy AutomotiveOur team of automotive consultants supports motor-, car- and truck distributors in optimising their performance.This team also performs (compliance)audits on dealer networks. www.c9-group.com
    6. 6. Management Consultancy SustainabilitySince 2010 we have developed a special FSC support group.This group helps customers to achieve and maintain their FSC certification. Cloud Nine bvba acts as ‘Group Manager’ in this FSC certification scheme.Cloud Nine bvba is member of the FSC-company group. www.c9-group.com
    7. 7. Management Consultancy SustainabilityComing soon! www.c9-group.com
    8. 8. Management Consultancy SustainabilityVIBE (audits) Febelgra (CO2 - tool audits) www.c9-group.com
    9. 9. CoachingWe deliver personal coaching services towards employees and (top)management.We help people to become a better team member.We help (top)management to develop themselves into top-class professionalsSince 2009 we are certified to use the model. www.c9-group.com
    10. 10. AcademyA business unit of the C9 group providing a premium blended training concept combining the advantages of e-learning and workshops.C9 Academy is powered by iLearnPro, a state-of-the-art application, which enables us to deliver a secure and stable e-learning solution towards our customers. www.c9-group.com
    11. 11. AcademyTraining programs:  ISO9001  ISO14001  OHSAS18001  Internal Audit (ISO19011)  Customer Service  Sales & Business Development  Leadership (4 days)  Basic Project Management  Social Media www.c9-group.com
    12. 12. AcademyE – Learning modules (via iCertPro) ISO9001 ISO14001 OHSAS18001 ISO19011 Transactional Sales www.c9-group.com
    13. 13. Some of our customers… www.c9-group.com
    14. 14. CLOUD NINE CMS FRONT OFFICECLOUD NINE CMS BACK OFFICECLOUD NINE CMS CPS www.c9-group.com
    15. 15. Customer Management ServicesSince Jan 1st 2009, Cloud Nine took over the management of the Customer Service at Renault Belgium – Luxemburg.Experienced experts with a passionate FOCUS on RESULTS is the secret of the success of this business unit.April 2011: foundation of C9 CMS bvba www.c9-group.com
    16. 16. Front Office• Treatment of questions related to product/service of our customer.• First line treatment of complaints (forwarding to Back Office).• Support of marketing campaigns (outbound).• Transforming questions into LEADS.• Other services related to communication with customers: • brochures handling; • special projects (ea recall); • Crisis support; • … www.c9-group.com
    17. 17. Back Office• Management of complaints.• Management of budgets.• Negotiation with internal- & external parties (@ customers).• Analyses of data & propose improvement opportunities towards our customer. www.c9-group.com
    18. 18. CPSCUSTOMER PERCEPTION SURVEY• Measure customer perception objectively.• Output is usable to set-up action plans (corrective- and/or pro-active actions) towards: • Sales departments; • Operational departments; • Quality Management (ISO9001); • General Management; • … www.c9-group.com
    19. 19. Learning Management iLearnPro EKP iCertPro E – Learning DevelopmentCommunication Platform (iWikiPro) www.c9-group.com
    20. 20. iLearnPro / EKPur Learning Management Solutions help you to:anage your trainingsupport your talent managementse E-learning for all of your usersn a stable and extremely user friendly environment. www.c9-group.com
    21. 21. iLearnPro / EKPSelf Paced½ TimePersonalizedAnywhereAnytimeLeverageCost effective www.c9-group.com
    22. 22. iCertProoes your company wants to qualify partners, subcontractors, freelancers,… because:ou want to decrease your liability;ou want to be sure that everyone got the same information;UT, you do not want to burden your own people too much … www.c9-group.com
    23. 23. iCertPro CLIENT OVA Target group x Step 01: Step 02: PURCHASE INVITE Target group ySUBCONTRACTOR www.c9-group.com
    24. 24. E – Learning Development www.c9-group.com
    25. 25. iWikiPro www.c9-group.com
    26. 26. Some of our customers www.c9-group.com
    27. 27. Thank you ! www.c9-group.com

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