Smart Engage                           Pro-actieve klantinteractie© 2011 Tieto Corporation
Internationale klanten2   © 2011 Tieto Corporation   2011-04-15
Nederlandse klanten3   © 2011 Tieto Corporation   2011-04-15
Waardepropositie4   © 2011 Tieto Corporation   2011-04-15
Voordelen                                              INTELLIGENT ENGAGEMENT                                             ...
Monitor   Target   Engage   Convert   RefineMonitoryour website visitors      © 2011 Tieto Corporation
Monitor     Target   Engage   Convert   RefineRules-based Targetingidentifies prospects based on visitor attributes and on...
Monitor     Target    Engage   Convert   RefinePrioritized Targetingmatching service levels with visitor class and need   ...
Monitor   Target   Engage   Convert   RefineEngage targeted visitors with relevant invitations with chat with voice     © ...
Monitor   Target   Engage   Convert   RefineEngage using advanced client software     © 2011 Tieto Corporation
Monitor    Target     Engage     Convert    RefineConvert your hot prospects into customers/qualified leadsIncrease Online...
Monitor   Target   Engage   Convert   RefineCustomer Acquisition Scorecard Visitor Funnel Conversion Performance Operation...
Monitor   Target   Engage   Convert   RefineCustomer Service Scorecard Visitor Funnel Operations Performance Resolution Pe...
Intelligent Engagement Platform & Methodology      Apps                                                     Integrated Cus...
Bart de Fluiter                           Commercial Executive                           bart.defluiter@tieto.com© 2011 Ti...
Upcoming SlideShare
Loading in …5
×

Smart Engage eFinancials 2011

1,434 views
1,341 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,434
On SlideShare
0
From Embeds
0
Number of Embeds
767
Actions
Shares
0
Downloads
10
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Smart Engage eFinancials 2011

  1. 1. Smart Engage Pro-actieve klantinteractie© 2011 Tieto Corporation
  2. 2. Internationale klanten2 © 2011 Tieto Corporation 2011-04-15
  3. 3. Nederlandse klanten3 © 2011 Tieto Corporation 2011-04-15
  4. 4. Waardepropositie4 © 2011 Tieto Corporation 2011-04-15
  5. 5. Voordelen INTELLIGENT ENGAGEMENT Right Visitor, Right Time, Right Agent • Sophisticated Business Rules • Value-Based Prioritization • Real-Time Predictive Targeting METHODOLOGY MEASUREMENTProven Domain Expertise End to End Visitor Tracking• Focus on Business Value • Emphasis on Incremental Contribution• 8 years, 100+ field staff, 8000 customers • Control Group Testing• Optimization for yield / contribution • Program Scorecards and Reporting LivePerson Platform Scalable, High Performance Architecture Data Security and Privacy Stable, Redundant Infrastructure Open APIs for Extension and Integration5 © 2011 Tieto Corporation 2011-04-15
  6. 6. Monitor Target Engage Convert RefineMonitoryour website visitors © 2011 Tieto Corporation
  7. 7. Monitor Target Engage Convert RefineRules-based Targetingidentifies prospects based on visitor attributes and onsite behavior © 2011 Tieto Corporation
  8. 8. Monitor Target Engage Convert RefinePrioritized Targetingmatching service levels with visitor class and need Cart value € 100,- In cancellation process © 2011 Tieto Corporation
  9. 9. Monitor Target Engage Convert RefineEngage targeted visitors with relevant invitations with chat with voice © 2011 Tieto Corporation
  10. 10. Monitor Target Engage Convert RefineEngage using advanced client software © 2011 Tieto Corporation
  11. 11. Monitor Target Engage Convert RefineConvert your hot prospects into customers/qualified leadsIncrease Online Sales Drive More Qualified Leads Increase Average Order Value © 2011 Tieto Corporation
  12. 12. Monitor Target Engage Convert RefineCustomer Acquisition Scorecard Visitor Funnel Conversion Performance Operations Performance Sales Program Yield © 2011 Tieto Corporation
  13. 13. Monitor Target Engage Convert RefineCustomer Service Scorecard Visitor Funnel Operations Performance Resolution Performance Service Program Yield © 2011 Tieto Corporation
  14. 14. Intelligent Engagement Platform & Methodology Apps Integrated Customer Engagement Strategy Chat Voice Content Mobile Social Other 3rd Party API & Developer Tools Intelligence Visitor & Agent Rules & Predictive Monitoring Prioritization Targeting LiveEngage Platform Data Data Reporting Analytics Mining Infrastructure High Security Scalability Availability15 © 2011 Tieto Corporation 2011-04-15
  15. 15. Bart de Fluiter Commercial Executive bart.defluiter@tieto.com© 2011 Tieto Corporation Göran van Hese Product Manager goran.vanhese@tieto.com

×