Smart Engage eFinancials 2011
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Smart Engage eFinancials 2011

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Smart Engage eFinancials 2011 Smart Engage eFinancials 2011 Presentation Transcript

  • Smart Engage Pro-actieve klantinteractie© 2011 Tieto Corporation
  • Internationale klanten2 © 2011 Tieto Corporation 2011-04-15
  • Nederlandse klanten3 © 2011 Tieto Corporation 2011-04-15 View slide
  • Waardepropositie4 © 2011 Tieto Corporation 2011-04-15 View slide
  • Voordelen INTELLIGENT ENGAGEMENT Right Visitor, Right Time, Right Agent • Sophisticated Business Rules • Value-Based Prioritization • Real-Time Predictive Targeting METHODOLOGY MEASUREMENTProven Domain Expertise End to End Visitor Tracking• Focus on Business Value • Emphasis on Incremental Contribution• 8 years, 100+ field staff, 8000 customers • Control Group Testing• Optimization for yield / contribution • Program Scorecards and Reporting LivePerson Platform Scalable, High Performance Architecture Data Security and Privacy Stable, Redundant Infrastructure Open APIs for Extension and Integration5 © 2011 Tieto Corporation 2011-04-15
  • Monitor Target Engage Convert RefineMonitoryour website visitors © 2011 Tieto Corporation
  • Monitor Target Engage Convert RefineRules-based Targetingidentifies prospects based on visitor attributes and onsite behavior © 2011 Tieto Corporation
  • Monitor Target Engage Convert RefinePrioritized Targetingmatching service levels with visitor class and need Cart value € 100,- In cancellation process © 2011 Tieto Corporation
  • Monitor Target Engage Convert RefineEngage targeted visitors with relevant invitations with chat with voice © 2011 Tieto Corporation
  • Monitor Target Engage Convert RefineEngage using advanced client software © 2011 Tieto Corporation
  • Monitor Target Engage Convert RefineConvert your hot prospects into customers/qualified leadsIncrease Online Sales Drive More Qualified Leads Increase Average Order Value © 2011 Tieto Corporation
  • Monitor Target Engage Convert RefineCustomer Acquisition Scorecard Visitor Funnel Conversion Performance Operations Performance Sales Program Yield © 2011 Tieto Corporation
  • Monitor Target Engage Convert RefineCustomer Service Scorecard Visitor Funnel Operations Performance Resolution Performance Service Program Yield © 2011 Tieto Corporation
  • Intelligent Engagement Platform & Methodology Apps Integrated Customer Engagement Strategy Chat Voice Content Mobile Social Other 3rd Party API & Developer Tools Intelligence Visitor & Agent Rules & Predictive Monitoring Prioritization Targeting LiveEngage Platform Data Data Reporting Analytics Mining Infrastructure High Security Scalability Availability15 © 2011 Tieto Corporation 2011-04-15
  • Bart de Fluiter Commercial Executive bart.defluiter@tieto.com© 2011 Tieto Corporation Göran van Hese Product Manager goran.vanhese@tieto.com