Building a 360 degree customer view

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merging the retail and customer contact channel

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Building a 360 degree customer view

  1. 1. Meet your experts
  2. 2. 360 o Customer view Getting it done: Agile Ziryan Salayi Business Consultant Tieto [email_address]
  3. 3. Omnichannel
  4. 4. Customer Contact Product
  5. 5. Customer Contact Product
  6. 6.
  7. 7. Project Phases <ul><li>No Time to waste </li></ul><ul><li>Deadlines </li></ul><ul><li>Quality </li></ul><ul><li>Requirements </li></ul>
  8. 8. No Time to Waste
  9. 9. Deadlines
  10. 10. Quality
  11. 11. Requirements
  12. 12. Approach 2011-05-20 Product backlog Sprint planning Demo Retrospective Potentially shipping product Product owner Daily meeting 2 weeks
  13. 13. “ we want the same as Mobile” (Sprint 1)
  14. 14. Final product <ul><li>Layout improved </li></ul><ul><li>Introduced new Functionalities </li></ul><ul><li>Removed unwanted functionalities </li></ul>
  15. 15. Demo

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