Tieto Future Office

Future Office The evolution of what we know as <intranet> to a platform for growth, productivity and innovation.© 2009 Tieto Corporation Philipp Rosenthal Future Office Evanglist Tieto, DTC philipp.rosenthal@tieto.com

The evolution of <intranet> to a platformfor communication and productivity Collaborative corporate culture Browser-based Community employee services Communicator Intranet (Portal) Blog LiveMeeting E-Training Information/ Dialogue Data storage Wiki Search as a service SharePoint ERP Process guidelines Process & Task Management3 © 2009 Tieto Corporation

Unleash new potential! Future office service design & work culture Potential of the organisation (ROI) Management has to Change Management Communites and adopt the new way of adoption of social working Introductional campaigns media & networking State-of-the-art concept and design for browser-base services State of the art man/ Browserbased low- Max. individualsation machine interfaces and effort services for and single sign on for VALUE CREATION service design administrative tasks all services Navigation, structure and search quality USABILITY Inutuitive concept for Search service design structure and usability as a real add value ACCESS of the platform IT infrastructure Potential of the platform e.g. ERP, SharePoint, Unified Communications, FAST, etc.4 © 2009 Tieto Corporation

Future Office Concept Potential of the organisation Service Design | User Experience | Work culture 2.0 Excelllent services Commercial digital Working Essential Business services are the benchmark for services in together information Services a digital workplace Efficient, network Business critical and More potential for oriented collaboration relevant information will productive work by Excellent results across functional and be provided pro-actively reducing administrative Our goal is a measurable geographical borders. or can be accessed efforts and providing a benefit with regards to intuitively. state-of-the art self efficiency, productivity service concept. and innovation power. We want to nurture a modern and collaborative corporate culture. Centralized and intuitive role and rights management Collaboration 1:1 communications Process management CRM Potential of hard- Archiving IT Infrastructure TK ERP and software Enterprise Search Productivity software Knowledge management5 © 2009 Tieto Corporation 2010-03-26

Focussing on corporate goals Collaborative approach Interest, expert or offering towards corportate networks create new success perspectives and potential Share Interact beyond Contribute borders Collaborate EFFICIENCY GROWTH Network Seek for inspiration Relate INNOVATION Befriend CORP. CULTURE Driving innovation and Persponal profiles inspiration throughout the beyond contact data organisation and skill catalogue © 2009 Tieto Corporation

Core of the information workerservices in Future Office Individual Profiles (Expert) Networks Project Groups1. Collaboration• Profiles & individual services• Expert and productcommunities• Team work Information & Feeds Enterprise Search BI and Product Management2. Essential information• Relevant and individualizeddelivery of facts and data• Efficient search SelfServices & Virtual Collaboration Collaborative Creation3. Business Services Administration• Minimizing administrative effortsby using modern and web-basedself services• Common basis for collaborationand communication7 © 2009 Tieto Corporation

Addressing key KPI andbusiness drivers Direct costs Identification of New business Travel Consistency and efficiency for Communication cross-functional communication and collaboration Project performance Accessing knowledge, intelligence and talent with no effort (search) Documentation Quality management Innovation speed Efficient document & information management Hidden / opportunity cost Unleasing the enterprise 2.0 Establishing social media techniques as new business drivers •  Blogs, Wikis, communities •  Facebook™- & LinkedIn™ inspired profiles for employees8 © 2009 Tieto Corporation

Future Office ROI building blocks Contribution to add A more network oriented way of working will replace classic hierarchies. value and corporate Talent, expertise and passion will dominate project structures and development communities. Business development will become a „everybody‘s“ task. •  Minimizing the efforts for administrative tasks •  Shared digital work spaces •  Independence from location and device •  Collaborative solution and innovation development Work culture 2.0 •  Drastic reduction of e-mail volume •  „First Time Resolution“ (Work tasks & support) Productivity •  Minimizing search and set-up time between Efficiency work tasks Travel & Communication Direct ROI Cost (Budget/Time)9 © 2009 Tieto Corporation

Evolutionary phases of FO INTERNAL & EXTERNAL Connecting markets • Converging solution for intra-, extra & internet • Connecting end-customers directly with the organisation (and vv) • Dialogue with the entire market on the corporate desktop Connecting people with common markets • Common platform for company/professional networks • Extranet for communication and collaboration with partners • Inter-company business, expert and subject communities Connecting people with common interest and passion • Expert and subject communities (e.g. programming language) • Cross-functional communities (e.g. industry specialists) INTERNAL SERVICE ONLY Connecting people with common goals and tasks Thoughtleadership • Project and program management teams • Product and service development teams • Cross-functional operations teams (sales, product, marketing etc.) Development Productivity Networking Corporate communications & connecting people 1:1 Communication • Classic intranet for information distrubution • Profile- and role related feeds (relevance) • Common foundation for communication and de-centralized collaboration11 © 2009 Tieto Corporation

From vision to execution –going the extra mile. Strategy! Design! Build! Use & Develop! •  Solution concept ! •  Service governance! •  Service strategy! •  Service concept! •  Service support and delivery! • " Feasibility study! • "User interface design! •  User Interaction design & # •  Program & project management ! •  Innovation service! •  Interface implementation! prototyping! •  Continuous improvement and# •  User touch point analysis! •  Reporting/Business # •  Concept visualization! modernization! •  Service current state # Intelligence! •  User analysis! •  Change and release management! evaluation! •  Training! •  Usability testing! •  Test & Rollout ! •  High level architecture! •  Application management! • "Service performance! Support, Delivery & •  Maintenance & Support! • "Technology selection ! Governance! •  Sourcing and vendor # management ! Deployment ! System implementation Service! and testing! Strategy! Service ! concept! Design " ! Solution " concept !12 © 2009 Tieto Corporation

The path to a Future Office Number of Users Phase 3 •  Full-scale roll-out •  Migration of all business critical services •  Integration with core and backend systems Phase 2 •  Extending integration / step-by-step roll-out •  Definition of guidelines •  Establishing success measures and KPIs Phase 1 •  Prototype and 1st pilot •  Validation of the business case •  Ensuring compatibility of concept and corporate culture Business critical level of the connected/migrated services13 © 2009 Tieto Corporation Based on: Forrester Inc. 2010

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Tieto Future Office

by Tieto Corporation on Apr 21, 2011

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