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Social media services in Tieto

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Presented by Niku Yliluoma at the conference "Sociala medier internt i organisationen" in Stockholm 26 January, 2011. …

Presented by Niku Yliluoma at the conference "Sociala medier internt i organisationen" in Stockholm 26 January, 2011.

http://www.abilitypartner.se/Sociala-medier-internt-i-organisationen.aspx

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  • 1. Social Media Services in Tieto
    Stockholm – January 26, 2011
    Niku Yliluoma
    Director, Digital Channels
    Tieto ICT
    niku.yliluoma@tieto.com
  • 2. Outline
    Digital Channel Development Vision and Big Picture
    Social Media Services – How and what do we use?
    Tieto Intra – Examples
    Next Steps: Personalization and profiled desktops, mobile intra…
    2
  • 3. Digital Channel Development Vision (2007)
    In 2012, Tieto is a prime example of how a companyuses digital tools in the best possible way, to servecustomers, employees, partners andother interest groups.
    3
  • 4. Tieto’s Digital Channels
    4
    External
    Customers / Partners
    Public presence Company Marketing Careers
    The shared collaboration and service channel
    Situation-based concept (Future Office)
    Profiling and personalization
    Change management, end-user support
    Information Management
    Infrastructure and Integrations
    Identity and Access Management
    Making daily work and communication easy, efficient and fun
    Sharing and
    Collaboration
    My Content

    Support
    My Contacts
    My Colleagues
    Shop
    My Services
    My Services
    Internal
    Profiled Desktops – News My Work Knowledge Sharing Inside Tieto Employment & Career Support
  • 5. The World According to GartnerAN OVERSIMPLIFIED INTERPRETATION, September 2010
    5
  • 6. Social Media Services
    How and what do we use?
  • 7. Internal social media in Tietois used for…
    Listening
    Innovating and testing ideas, piloting solutions
    Talking
    ”How is the project...” blogs
    ”Our meeting minutes...” wikis
    ”What’s up” blogs
    ”Our competence area” user communities
    Supporting
    Sharing tips among colleagues”Hunting for references”
    ”How to ..?”
    ”Anyone from location x ..?”
    7
  • 8. 5 reasons for using social media services
    Money
    Sharing things boosts knowledge worker productivity
    ”I closed a deal thanks to info and contacts found in the internal community”
    Employee satisfaction – having fun at work
    Sense of belonging and socializing in a big organization
    ”Now I know who those guys are and what they do”
    Ease of routines
    Sharing material in the easiest way available
    ”My colleaque completes a wiki page that I started”
    Learning from others
    Experts network and follow each other
    ”I can blog/read about new deals and solutions”
    Fame
    ”Look what I/we did!”
    8
  • 9. InternalCloud External
    Internal social networking services
    [see next slide]
    Virtual work
    etc.
    9
  • 10. 2004 2005 2006 2007 2008 2009 2010 2011
    Social Networking in TietoTHE EVOLUTION
    Discussion boards
    Thanks
    Various wiki platforms
    SharePoint User Communities
    Share
    Follow
    Tieto Links
    Like
    Comment
    10
  • 11. Tieto Intra
    Examples
  • 12. Who is this guy? – The Profile Page
    12
  • 13. Knowledge Sharing – Transparent, Empowering
    13
  • 14. Open Networking in User Communities
    14
  • 15. Talking with 17 000 People Online
    15
  • 16. Worksites for Projects and Teams
    16
  • 17. Online Meetings – Global Work in Reality
    17
  • 18. Help Available 24/7, Easy and Fast
    18
  • 19. Next Steps
    Personalization
    Role-based views
    Mobile Intra
  • 20. News My Work Knowledge Sharing Inside Tieto Employment & Career Support
    Home
    Personalization
    My Site
    Tieto says:
    Remember to take part in the yearly VOICE survey.
    Services
    Content
    Profile
    Projects
    My Data
    Feeds
    My Menu
  • 21. News My Work Knowledge Sharing Inside Tieto Employment & Career Support
    Home
    Role-based Views
    My Site
    Tieto says:
    Remember to take part in the yearly VOICE survey.
    Services
    Content
    Profile
    Projects
    My Data
    Feeds
    My Menu
  • 22. Mobile Intra
    22
    Feeds
    Search
    Important information if you use OMT for purchasing...
    15 mins ago
    3 Likes
    0 Comments
    Data Quality – New competence within Busin...
    2 hours ago
    2 Likes
    11 Comments
    New Head of Sales in Tieto Russia
    5 hours ago
    53 Likes
    20 Comments
    New Head of Outsourcing at Tieto Financial Services
    January 10
    1 Likes
    8 Comments
    January 10
    35 Likes
    17 Comments
    Eureka! Ten new cases have reached recommended...
    Everyday Banking –
    January 7
    Feeds
    Services
    More
    Projects
    Content
    Feeds
  • 23. More information
    Niku Yliluoma
    Director, Digital Channels
    Tieto ICT
    niku.yliluoma@tieto.com
    +358207279189