0
Bank 2018 – Tredje plattformen ändrar allt!
Vad väntar Er? Och kunden!?
Välkommen till Bank 2018
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 2
Välkommen till Bank 2018
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 3
Google lanserar automatiska
uppkopplade plånböcker med krediter,
billån och bolån – globalt!
© IDC Visit us at IDC.com and...
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 5
“Hur skickar du
pengar till
vänner eller
någon i din
familj?”
“...
Nya typer av banker
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 6
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 7
Svenska banker säger:
“Vi kan föra över pengar snabbt! Swish!”
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 8
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 9
Så... Hur ser framtiden ut?
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 10
Framtiden definieras av utmaningarna!
11
Verksamheten idag…
Nya lagar och krav
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 12
Nya kundbetenden
Krav på...
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 13
Den tredje plattformen förändrade allt!
Mainframe Terminal
LAN/Internet Client/Server
Stordatorn &Terminaler
PC & Internet...
15© IDC 2013
Helt nya möjligheter!
Helt nya innovationer
Sakernas
internet (IoT)
Uppkopplade
automatiska
bilar
Tillverknin...
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 16
Kundupplevelsen förändras
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 17
Upplysta kunder Mobila kunder 24/7
D...
Var någon med i...
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 18
Helt ny nivå av kundinsikt –
Moves!
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 19
Acquired by:
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 20
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 21
Vad måste göras?
22
Dagens utmaningar
"Our strategy going forward is
simple. First, end-to-end process
simplification. Second, reinvest
the...
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 23
Formeln för succé?
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 24
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 25
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 26
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 27
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 28
People Process
Technology
Success
Sluta jobba i silon – Samarbete vinner!
© IDC Visit us at IDC.com and follow us on Twitt...
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 30
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 31
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 32
People Process
Technology
Success
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 33
1975 1994
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 34
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 35
Vi vet det inte är detta...
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 36
Konsumenterna och lösningarna är här!
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 37
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 38
Tack för mig!
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 39
Johan Hallberg
Research Manager, IDC Nordic
Nord...
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Bankdagen 2018, Johan Hallberg, IDC

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Johan Hallberg's presentation on "Tredje plattformen ändrar allt!" from Bankdagen.

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  • Organizations – beginning in the consumer-driven verticals – but rapidly spreading to B2B sectors are seeing upheaval as buyers and communication change. Customers can quickly seek information and compare offers. Customers expect service using new communication channels. They expect to interact and do business via mobile devices. They have become easier to reach via digital channels and as a consequence, we’ve seen a massive shift of advertisement spending away from traditional broadcast channels. Services failures and company brands are now openly discussed in social networks and faults and deficiencies are rapidly exposed to the public. Finally, all these digital interactions are creating a huge amount of customer information that we did not have just a few years ago. Now, IDC’s focus in all of this is to look at the IT implications of this dramatic transformation, as shown on the next slide….
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  • Transcript of "Bankdagen 2018, Johan Hallberg, IDC"

    1. 1. Bank 2018 – Tredje plattformen ändrar allt! Vad väntar Er? Och kunden!?
    2. 2. Välkommen till Bank 2018 © IDC Visit us at IDC.com and follow us on Twitter: @IDC 2
    3. 3. Välkommen till Bank 2018 © IDC Visit us at IDC.com and follow us on Twitter: @IDC 3
    4. 4. Google lanserar automatiska uppkopplade plånböcker med krediter, billån och bolån – globalt! © IDC Visit us at IDC.com and follow us on Twitter: @IDC 4
    5. 5. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 5 “Hur skickar du pengar till vänner eller någon i din familj?” “Självklart använder jag Facebook Bank! Enklare för alla oavsett var de än är - 24/7!
    6. 6. Nya typer av banker © IDC Visit us at IDC.com and follow us on Twitter: @IDC 6
    7. 7. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 7
    8. 8. Svenska banker säger: “Vi kan föra över pengar snabbt! Swish!” © IDC Visit us at IDC.com and follow us on Twitter: @IDC 8
    9. 9. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 9
    10. 10. Så... Hur ser framtiden ut? © IDC Visit us at IDC.com and follow us on Twitter: @IDC 10
    11. 11. Framtiden definieras av utmaningarna! 11
    12. 12. Verksamheten idag… Nya lagar och krav © IDC Visit us at IDC.com and follow us on Twitter: @IDC 12 Nya kundbetenden Krav på ökad effektivitet
    13. 13. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 13
    14. 14. Den tredje plattformen förändrade allt! Mainframe Terminal LAN/Internet Client/Server Stordatorn &Terminaler PC & Internet Mobiler & Molnet Tusentals användare Miljoner användare Miljarder användare 14 ~1965 – 1985 1985 – 2005 2005 – ?
    15. 15. 15© IDC 2013 Helt nya möjligheter! Helt nya innovationer Sakernas internet (IoT) Uppkopplade automatiska bilar Tillverkning hemma – 3D printing Omnichannel kundupplevelser
    16. 16. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 16
    17. 17. Kundupplevelsen förändras © IDC Visit us at IDC.com and follow us on Twitter: @IDC 17 Upplysta kunder Mobila kunder 24/7 Diskutera varumärken online Nya sätt att ge service Traditionell  Digitala marknadsföring Mängden data om kunden ökar konstant
    18. 18. Var någon med i... © IDC Visit us at IDC.com and follow us on Twitter: @IDC 18
    19. 19. Helt ny nivå av kundinsikt – Moves! © IDC Visit us at IDC.com and follow us on Twitter: @IDC 19 Acquired by:
    20. 20. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 20
    21. 21. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 21 Vad måste göras?
    22. 22. 22 Dagens utmaningar "Our strategy going forward is simple. First, end-to-end process simplification. Second, reinvest the savings into growth." (UK-based financial services group) "Our IS organisation has to do three things: innovate, accelerate and simplify." (Global pharmaceutical company) "The keys words are: simplification, acceleration, innovation and information security." (Global automotive related manufacturer) © IDC Visit us at IDC.com and follow us on Twitter: @IDC
    23. 23. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 23 Formeln för succé?
    24. 24. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 24
    25. 25. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 25
    26. 26. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 26
    27. 27. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 27
    28. 28. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 28
    29. 29. People Process Technology Success Sluta jobba i silon – Samarbete vinner! © IDC Visit us at IDC.com and follow us on Twitter: @IDC 29
    30. 30. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 30
    31. 31. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 31
    32. 32. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 32 People Process Technology Success
    33. 33. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 33 1975 1994
    34. 34. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 34
    35. 35. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 35
    36. 36. Vi vet det inte är detta... © IDC Visit us at IDC.com and follow us on Twitter: @IDC 36
    37. 37. Konsumenterna och lösningarna är här! © IDC Visit us at IDC.com and follow us on Twitter: @IDC 37
    38. 38. © IDC Visit us at IDC.com and follow us on Twitter: @IDC 38
    39. 39. Tack för mig! © IDC Visit us at IDC.com and follow us on Twitter: @IDC 39 Johan Hallberg Research Manager, IDC Nordic Nordic Services and CXIT Global IT Buyers Research Program JHallberg@IDC.com +46 703078873 @JohanHallberg
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