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Tibet Network: Better Online Fundraising
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Tibet Network: Better Online Fundraising

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  • Redesigned landing page has made a big difference – big boxes. And pre-filled if existing supporter. But emails have made the biggest difference.
  • Two key things we did: targeted by segment, and split tested. Reminder email follow up too.We wrote a whole range of different emails to our supporters and email list, depending on various different criteria and profiles they met. We targeted various aspects of the email and the call to action by segmenting our email list into four. Wrote an email to each of these segments. Four segmentsNever made a donation previously but taken action on food campaignNever made a donation previously and not taken action on food campaignPrevious one-off donorRegular giverDifferent emails and different prompt amount
  • Show selection of best performing emails – the ones that one the split test for some of the segments.
  • Previous donors but not taken action on the food campaign. Link high up in the email, explained really simply what the issue is and what the impact would be. Works for our donor base.
  • Not a previous donor. £3 prompt.
  • Overall the one that brought in most money – but skewed by one large donation. Previous one off donors.
  • Reminder email to people with £20 prompt
  • Reminder email to people with £3 prompt
  • Also 122 donations from first time donors

Transcript

  • 1. Online fundraising Glyn Thomas – Digital communications manager, WDM
  • 2. Contents Growing your email list Fundraising emails – best practice Retaining people on your email list Webpages and linking campaigning to fundraising Thanking people for their donations Segmenting your email list Social media Software solutions
  • 3. Growing your email list Getting new people onto your email list is crucial for online fundraising. Online and offline recruitment methods.
  • 4. Your ideas Ways of recruiting supporters online and offline
  • 5. Fundraising emails – best practice Have a very clear ask – why do you need the money? Include the full URL, not just embedded text: http://www.wdm.org.uk/give Have a link to the donation page very high up in the email Only include the fundraising ask in the email – nothing else 30% of emails are now being read on smartphones – keep the email in one column so it works well on
  • 6. Your ideas How can we make this email have as much impact as possible?
  • 7. Dear …, I visited Indonesia earlier this year to see for myself the impacts on people and planet when UK banks and investment funds pour billions into coal. Please help us fight energy injustice by targeting the UK banks making it possible. When I visited the small village of Maruwei, a local woman named Yesmaida told me “only a few in the community benefit from mining, most just experience loss.” Yesmaida and her community are already experiencing the impacts of two nearby coal pits. One of these is run by a company that recently received a $1 billion loan from UK bank Standard Chartered. Now UK listed global mining giant BHP Billiton is preparing to extract coal in the region. Read more stories from the people I met in Indonesia and make a donation today if you can. Destroying communities and environments in the name of dirty energy must stop.
  • 8. Keeping people on your email list Send a mix of emails to your supporters – not just fundraising emails. Report back to all your supporters – tell them what you’ve done and how you’ve used their money. Ideally send one email a week to your list – but never just for the sake of it. Stop people unsubscribing! Have interesting content, and when people unsubscribe from your email list, give them an option to receive fewer emails or just campaign emails.
  • 9. Webpages Have a prominent donate button with an orange background Have large boxes on your forms Have a strong story / case studies / clear explanation of what you’re going to use the money for Make sure any error messages sound like they’re written by a person Social proofing – show how many other people have donated or how much you’ve raised in total Have multi-step donation forms
  • 10. Linking campaigning to fundraising People who have taken action are four times more likely to donate to the same cause
  • 11. Thanking people for their donations Send people a thank you email, immediately after making their donation. The content of the thank you email should be linked to what you said you would be using the money for. Have a video message on the thank you page.
  • 12. Segmenting your email list Send different emails to different people on your email list. Longer, more detailed emails, to people who take more campaign actions as they’re more engaged. Send a reminder email when you have a fundraising appeal to people who haven’t donated following the first email.
  • 13. Segmenting your email list Stats from EN presentation
  • 14. Targeting by segment • Never made a donation previously but taken action on food campaign • Never made a donation previously and not taken action on food campaign • Previous one-off donor • Regular giver
  • 15. Split testing emails Two different emails for each segment Each went to 10% of the segment – email which performed best (brought in most money) went to remaining 80%
  • 16. Some stats 154 donations from first emails 128 donations from reminder email 62% of income from first email 38% from reminder email £18.94 average donation from first email £14.03 average donation from reminder £8 average donation from £3 prompt £23 average donation from £20 prompt
  • 17. Social media Thank people who you know follow you on social media for their donation. Encourage people to say on Facebook and Twitter that they have donated to you – have share buttons with a pre-written Tweet or Facebook post on the thank you page after someone has donated. Put out a series of content, one item a day for a week, all linked to your fundraising appeal: Photo; Video; Infographic; Link to a blog Keep reminding people about your email list and how people
  • 18. Social media The more people who follow you on social media, the more potential donors you have. Here are some ways to increase your number of followers quickly and easily.
  • 19. Software solutions Engaging Networks SalsaLabs Wufoo Campaignion