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Nick Thomas

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Published in: Travel, Business

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Transcript

  • 1.
  • 2.
  • 3. Hostels & Bars
    13 Hostels
    12 Bars
  • 4. Hostel Strategy
    Beds & Bars
    Modern, clean, safe, friendly, social, innovative, “experiential”.
    Accommodation options from dorms to privates with en-suites.
    Beds in all major destination.
    Customer reuse – keep them in the network & leverage spending.
    • NZ is complete
    • 5. Australia expect to add 4-5 properties in next 2 years
    Work with other like-minded hostels to “fill in the blanks”.
    Develop e-commerce solutions and sales tools to increase distribution.
  • 6. Hostels
  • 7. Hostel Challenges
    • Profitability
    • 8. Demand
    • 9. Arrival numbers
    • 10. Govt. policy
    • 11. Cost of generation
    • 12. Stagnating core markets
    • 13. Economic environment
    • 14. Currency
    • 15. Market attraction
    • 16. Quality vs. Cost
    • 17. Oversupply
    • 18. Price discounting
    • 19. Low end hotels moving into backpacker space
    • 20. More choice – private rooms
    • 21. Concentrate on the social environment
    • 22. Driving economies of scale & operational consistency
    • 23. Not “over corporatising” – retain authenticity
    • 24. Fixed vs. variable cost structure
    • 25. Future development
    • 26. Strategic supplier relationships
    • 27. Customer communication
  • Hostels – The Future
    Fragmented market – further consolidation
    Chains & good owner/operators in specific destinations
    Increasing customer quality demands
    Increasing focus on the hostel/travel experience
    Increasing need to cater to “non-traditional” markets
    Property valuations vs. returns?
    Increased cooperation between all parties
  • 28. Travel Shops
    30 shops in Australia & NZ (11 within hostels)
  • 29. Travel Shops - Strategy
    New relevant brand
    One brand
    Clear customer proposition
    Leverage hostel customers
    Rationalise product
    Increase staff productivity
    Automation & efficiency
  • 30. Travel Shops - Challenges
    Sales volume + low transaction value
    On-street cost
    Complexity + inefficiency
    Staff turnover
    Supplier direct sales
    Competition – low barriers to entry
  • 31. Travel Shops – The Future
    Fewer retailers!
  • 32. Questions

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