Heather Champ - Scaling Customer Service

Slide 1: Oh crap! Dadoallen, On top of the world http://www.flickr.com/photos/dadoallen/223106353/

Slide 2: GustavoG,obligatory flickr growth graph http://www.flickr.com/photos/gustavog/2025487882/

Slide 3: 3,000 - 5,000 photos/minute Macropolo, Crowd http://www.flickr.com/photos/macropolo/838097777/

Slide 4: Community, Help Thyself

Slide 5: Community, Help Thyself

Slide 6: Communicate

Slide 7: Make Lemonade

Slide 8: Make Lemonade flickr.com/photos/tags/flickrcolourcontest

Slide 9: Heather Champ hchamp@yahoo-inc.com flickr.com/photos/heather