Customer Service is the New Marketing (Web2Expo)

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11 comments

Comments 1 - 10 of 11 previous next Post a comment

+ JSY 7 months ago
This is an excellent reminder that people matters..... Great presentation.

Jane
Service & Operations Mgt
Connect... Engage... Energize
+ Denny Ma 2 years ago
web design with low cost in China

Hello, we’re a China network with innovative idea and deep understand on the internet. Can supply you high quality web develop service with low cost in China, the flowing is our presentation, thanks.

Our Predominance

Chinahourly (http://www.chinahourly.com ) was established in April 8th, 2003. We are a team with rich experience and all kinds of backgrounds of expertise. Our team members’ excellent communication skills enable us communicate well with our clients from all over the world.

We have

> Passion for regarding our clients’ need as our need

> Super-preferential price, high-guarantee services

> Website design with search engine concept, more search engine friendly.

> Effective internet sales strategy to specific need of our clients

> Tailor-made business solution to every unique organization

What can we do?

1. Website design, Flash design and web application software development

2. Search engine Optimization（SEO）

Some of our cases

http://www.pandaphone.com (SEO)

http://www.membrane-solutions.com

http://www.linguasnet.com

http://www.refillchinasim.com

Any feedback would be appreciated.

Contact Us:

Denny

Msn: maanjoy@hotmail.com
Add: ShangHai,China
+ baskrud 2 years ago
The download doesn’t work?
+ walter.Dermul BrandCoach 2 years ago
great lesson in slide 63 !!!!
+ hillary hartley 2 years ago
i love this slide so, so much. :)
+ Thor 2 years ago
According to a paper by Satmetrix Research entitled 'The Power Behind a Single Number' there is a strong correlation between customer satisfaction and growth rates. The average correlation across industries is 49% rising to much higher. For the airline industry the number is 79%.
+ Thor 2 years ago
Source: Fred Reicheld, The Loyalty Effect. The variance in profit increase is dependent on industry.
+ Graham Bennett 2 years ago
Great show with superb visuals... thanks!
+ Dave Burke 2 years ago
http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/
+ geodog 2 years ago
Awesome photo.

Comments 1 - 10 of 11 previous next

Notes on slide 1

74 Favorites, 3 Groups & 1 Event

Joel Johnson, Director of Digital Strategy at Sapient Nitro, favorited this 2 weeks ago
Ricky Yean at Stanford University, favorited this 2 months ago
rickzan favorited this 5 months ago
ophil favorited this 8 months ago
Tags service whuffie
xiaoxiao sun, trainer at My own sweet home, favorited this 9 months ago
Lutz Berger favorited this 9 months ago
Steve Sponder, Chief Digital Officer at Lawton Communications Group [Five by Five, Headstream & LawtonWare], favorited this 10 months ago
Tags customerservice
Bill Braasch, CEO at Kalinda Software, favorited this 10 months ago
AndyDavies favorited this 10 months ago
Tags customer service
will_ran, Customer Insight favorited this 11 months ago
Daryl Choy, Knowledge Consultant at SOHO, favorited this 11 months ago
achtungmama favorited this 11 months ago
vonkamo favorited this 12 months ago
Tags customer service
pnutbtrjelee favorited this 12 months ago
James Paterson, Co-founder of Plebble.com at Plebble.com, favorited this 12 months ago

Customer Service is the New Marketing (Web2Expo) - Presentation Transcript

Customer Service is the New Marketing
Foster more satisﬁed, loyal customers By working less and spending less money!
Behold... The Holy Grail of Customer Service Photo by Krelic http://ﬂickr.com/photos/15271532@N00/2312714034/
The WOW! Experience
The WOW! Experience
“A Customer Service Company That Happens To Sell Shoes” Photo by orangeacid http://ﬂickr.com/photos/orangeacid/459207903/

+ Thor, 2 years ago

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