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Customer Service is the New Marketing (Web2Expo)

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  • JSY JSY 3 months ago
    This is an excellent reminder that people matters..... Great presentation.

    Jane
    Service & Operations Mgt
    Connect... Engage... Energize
  • maanjoy Denny Ma 9 months ago
    web design with low cost in China

    Hello, we’re a China network with innovative idea and deep understand on the internet. Can supply you high quality web develop service with low cost in China, the flowing is our presentation, thanks.

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  • baskrud baskrud 9 months ago
    The download doesn't work?
  • walter.dermul Walter.dermul Brandcoach 11 months ago
    great lesson in slide 63 !!!!
  • quepol Hillary Hartley 2 years ago
    i love this slide so, so much. :)
  • Thor Thor 2 years ago
    According to a paper by Satmetrix Research entitled 'The Power Behind a Single Number' there is a strong correlation between customer satisfaction and growth rates. The average correlation across industries is 49% rising to much higher. For the airline industry the number is 79%.
  • Thor Thor 2 years ago
    Source: Fred Reicheld, The Loyalty Effect. The variance in profit increase is dependent on industry.
  • grahairs Graham Bennett 2 years ago
    Great show with superb visuals... thanks!
  • daveburke Dave Burke 2 years ago
    http://www.techcrunch.com/2008/04/06/comcast-twitter-and-...
  • geodog geodog 2 years ago
    Awesome photo.

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Customer Service is the New Marketing (Web2Expo) - Presentation Transcript

  1. Customer Service is the New Marketing
  2. Foster more satisfied, loyal customers By working less and spending less money!
  4. Behold... The Holy Grail of Customer Service Photo by Krelic http://flickr.com/photos/15271532@N00/2312714034/
  6. The WOW! Experience
  7. The WOW! Experience
  8. “A Customer Service Company That Happens To Sell Shoes” Photo by orangeacid http://flickr.com/photos/orangeacid/459207903/
  9. Maslow’s Hierarchy of Customer Service Creates Meets Ev

ThorThor, 2 years ago

custom

14898 views, 72 favs, 25 embeds more stats

Lane Becker and Thor Muller describe the new wave o more

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