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Customer Service is the New Marketing (Web2Expo)

by Thor on Apr 25, 2008

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Lane Becker and Thor Muller describe the new wave of open, network-enabled customer enagement

Lane Becker and Thor Muller describe the new wave of open, network-enabled customer enagement

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110 of 10 previous next Post a comment

  • JSY JSY This is an excellent reminder that people matters..... Great presentation.

    Jane
    Service & Operations Mgt
    Connect... Engage... Energize
    3 years ago Reply
    Are you sure you want to Yes No
  • maanjoy Denny Ma , Website Designer at chinahourly web design with low cost in China

    Hello, we’re a China network with innovative idea and deep understand on the internet. Can supply you high quality web develop service with low cost in China, the flowing is our presentation, thanks.

    Our Predominance

    Chinahourly (http://www.chinahourly.com ) was established in April 8th, 2003. We are a team with rich experience and all kinds of backgrounds of expertise. Our team members' excellent communication skills enable us communicate well with our clients from all over the world.

    We have

    > Passion for regarding our clients' need as our need

    > Super-preferential price, high-guarantee services

    > Website design with search engine concept, more search engine friendly.

    > Effective internet sales strategy to specific need of our clients

    > Tailor-made business solution to every unique organization

    What can we do?

    1. Website design, Flash design and web application software development

    2. Search engine Optimization(SEO)

    Some of our cases

    http://www.pandaphone.com (SEO)

    http://www.membrane-solutions.com

    http://www.linguasnet.com

    http://www.refillchinasim.com

    Any feedback would be appreciated.

    Contact Us:

    Denny

    Msn: maanjoy@hotmail.com
    Add: ShangHai,China
    3 years ago Reply
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  • baskrud baskrud The download doesn't work? 3 years ago Reply
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  • walter.dermul walter.Dermul BrandCoach , brand strategy consultant at BrandCoach great lesson in slide 63 !!!! 3 years ago Reply
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  • quepol hillary hartley , Director of Integrated Marketing at NIC Inc. i love this slide so, so much. :) 3 years ago Reply
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  • Thor Thor According to a paper by Satmetrix Research entitled 'The Power Behind a Single Number' there is a strong correlation between customer satisfaction and growth rates. The average correlation across industries is 49% rising to much higher. For the airline industry the number is 79%. 4 years ago Reply
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  • Thor Thor Source: Fred Reicheld, The Loyalty Effect. The variance in profit increase is dependent on industry. 4 years ago Reply
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  • grahairs Graham Bennett , Training & Development Specialist at GGB Bearing Technology Great show with superb visuals... thanks! 4 years ago Reply
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  • daveburke Dave Burke , Web Team Manager at The Washington Post http://www.techcrunch.com/2008/04/06/comcast-twitter-and-the-chicken-trust-me-i-have-a-point/ 4 years ago Reply
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  • geodog geodog Awesome photo. 4 years ago Reply
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Customer Service is the New Marketing (Web2Expo) — Presentation Transcript