Thor

Thor
  • All comments 39
  • Comments by Thor 2
  • Comments on Thor's content 37

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  • Thor Thor commented on Customer Service is the New Marketing (Web2Expo) According to a paper by Satmetrix Research entitled "The Power Behind a Single Number" there is a strong correlation between customer satisfaction and growth rates. The average correlation across industries is 49% rising to much higher. For the airline industry the number is 79%. 2 years ago
  • Thor Thor commented on Customer Service is the New Marketing (Web2Expo) Source: Fred Reicheld, The Loyalty Effect. The variance in profit increase is dependent on industry. 2 years ago
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