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QVI Club Training Tresentation QNET
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QVI Club Training Tresentation QNET



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  • 1. What is QVI Club all about? •It is the holiday product line of Qnet •Travel with QVI Club and you get to explore the world and experience the beauty of different cultures, traditions and ways of life •Access to more than 2,000 resorts worldwide •Unforgettable travel memories through Vacation Membership: Fun, flexible and long-term value
  • 2. Diamond Vacation Club Membership Two weeks of vacation every year For 30 years Occupancy For 2 to 4 people in a Standard Room A total of 60 weeks (420 nights)
  • 3. Platinum Vacation Club Membership One week of vacation every year For 30 years Occupancy For 2 to 4 people in a Standard Room A total of 30 weeks (210 nights)
  • 4. Gold Vacation Club Membership One week of vacation every alternate year For 30 years Occupancy For 2 to 4 people in a Standard Room A total of 15 weeks (105 nights)
  • 5. Silver Vacation Club Membership One week of vacation every alternate year For 10 years Occupancy For 2 to 4 people in a Standard Room A total of 6 weeks with the 6th week to be utilised any year during the membership (42 nights)
  • 6. Bronze Vacation Club Membership One week of vacation every alternate year For 5 years Occupancy For 2 to 4 people in a Standard Room A total of 3 weeks (21 nights)
  • 7. What do you get? Pay one price today for great vacations over the next 5 to 30 years. • An exclusive selection of QVI Club Home Resorts and Limited Collection Resorts • Access to XchangeWorld that will take you to exciting destinations worldwide • A premium selection of Exclusive Boutique Collection resorts under XchangeWorld • A membership that can be transferred to children, grandchildren and other loved ones • Share or gift your vacation weeks to family, friends and associates • Receive regular updates on promotions, new resorts, special offers and other information through Facebook and other ecommunications.
  • 8. Save more with QVI Club! Example: Diamond Club Vacation Membership Cost per room/night USD 13,190 USD 31.40 (USD 13,190 / 420 nights) Usage Fee/night USD 29.00 (USD 200 per week) Xchange Fee/night (XchangeWorld resort bookings) USD 17.00 (USD 118 per week) You pay only USD 77.40 per night! Note: Tax, services or utilities related charges, or all-inclusive charges, may be applicable at selected properties and resorts
  • 9. How do I utilise my holiday week? Your options: Pay Usage Fee and utilise your week at any QVI or XchangeWorld property or resort now Your holiday week entitlement for 2012 (e.g. March 2012) Pay Usage Fee before 31 December 2012 to save/bring over for 2 more years – valid for use until 2014 No need to pay Usage Fee if not used/saved - Only forfeit your holiday week for this year - Your membership remains intact, unlike with other vacation clubs
  • 10. Holiday Week(s) Entitlement • For members who join between 1 January and 30 September of each year, their annual entitlement will start in the year they joined • For members who join between 1 October and 31 December of each year, their annual entitlement will start in the following year WEEK(S) ENTITLEMENT 01 Jan 2012 WEEK(S) ENTITLEMENT 30 Sep 2012 Entitlement starts in 2012 01 Oct 2012 31 Dec 2012 Entitlement starts in 2013 When does your entitlement begin?
  • 11. Holiday Week(s) Use Period • Holiday week(s) to be utilised within the original year of entitlement • Within 2 years before the end of the ANNIVERSARY month • Usage Fees (US$200* per week) must be paid prior to use ENTITLEMENT WEEK USE PERIOD 31 May 2014 01 June 2012 When can you use your 2012 entitlement?
  • 12. Save & Borrow Holiday Week(s) • Save or borrow weeks from one year to another • Save up to a maximum of 2 years • Borrow 1 year in advance • Usage Fees must be paid for all holiday week entitlements • Creates maximum flexibility in planning for your holidays 2015 ENTITLEMEN T 2014 ENTITLEMEN T 2012 & 2013 ENTITLEMEN T Save up to 2 years Borrow 1 year in advance 4 weeks of vacation in 2014 (Not necessarily consecutively or in the same resort, and subject to availability)
  • 13. Managing your Week(s) • ‘One week’ means eight (8) days, seven (7) nights • Option to take 2 short holidays at 2 different locations instead of 1 • Split your week into a 3-night or 4-night stay! • Available in participating properties and resorts in Indonesia, Thailand, Malaysia, Philippines, China, India, Turkey and U.A.E currently • List of participating properties and resorts is available at
  • 14. QVI Club Home Resorts Prana Beach Villas - Koh Samui, Thailand • A combination of stunning nature, beautiful Thaiinspired accommodation and wholesome vegetarian cuisine • Vegetables and herbs are grown hydroponically in the resort for Amala Restaurant • Eco-friendly boutique resort which uses only purified and energised water • Elegantly designed Garden View rooms, for up to 2 people. Sea View rooms are available for upgrade for a fee, subject to availability
  • 15. QVI Club Home Resorts Grand Tower Inn – Bangkok, Thailand • 5 minutes away from the famous Chatuchak Weekend Market • All units are Standard Rooms, spacious, and can comfortably accommodate up to 4 people - 2 in the bedroom and 2 on the pullout sofa in the living room • Each unit comprises one bedroom, living room, dining area, bathroom and a mini kitchen
  • 16. QVI Club Home Resorts Patong Tower Condominium – Phuket, Thailand • Located right in the centre of all the action in Phuket - Patong Beach • Your home away from home, perfect for a family getaway • All units are Standard Rooms, and each one-bedroom unit accommodates up to 4 persons comfortably - 2 in the bedroom and 2 on the pullout sofa in the living room • Furnished with partial kitchen facilities, dining area and cosy lounge room
  • 17. QVI Club Home Resorts The Centurion All Suite Hotel Cape Town, South Africa • Close to amenities, shops and restaurants, and is a short walk to the sea front • All units are Standard Rooms and each has its own lounge and kitchen area • 1-bedroom and 2-bedroom apartments available
  • 18. QVI Club Home Resorts Doğan Hotel - Antalya, Turkey • A restored historical building with 41 rooms that surround a charming garden and dining terrace filled with orange trees and greenery • All units are Standard Rooms for up to 2 people • Sunlit pool with terrace for sunbathing; garden bar • Situated in Kaleiçi, the historic section of the Old City, with cobblestoned streets, picturesque stone houses and historical ruins
  • 19. Limited Collection Resorts • Selection of handpicked properties and resorts available for a limited period only • Current selection of properties and resorts located in Malaysia, India, Indonesia, Thailand, Tunisia and the US • For more information, visit
  • 20. Limited Collection Resorts Cliff Top Club – Auli, Uttarakhand, India • Above 10,000 feet in India’s most scenic location amid the snow-capped Garwhal Himalayas • Paradise in winter for skiing and sledding enthusiasts. In summer, its numerous trails are ideal for hikers and trekkers • The famous high altitude Gorson Reserve Forest, part of Nanda Devi National Park, provides a splendid backdrop to the resort • All units are Standard Rooms, and each onebedroom unit accommodates up to 4 persons comfortably - 2 in the bedroom and 2 on the pullout sofa in the living room
  • 21. Limited Collection Resorts Citadines Bangkok Sukhumvit 8 Bangkok, Thailand • In the centre of Bangkok’s city action • Surrounded by restaurants, nightclubs, shopping and entertainment centres • Vibrant colours and bold interiors underline the property’s modern style • All rooms offered are Standard Rooms and each is cosy and well-designed, and can accommodate up to 4 people - 2 in the bedroom and 2 on the pullout sofa • Complimentary shuttle (tuk-tuk) service to Nana Skytrain Station
  • 22. Limited Collection Resorts Aston Rasuna – Jakarta, Indonesia • Combines all the facilities of an international hotel with the comfort and personal service of a residence • Located in the heart of Jakarta’s business district • Easy access to the various places of interest and entertainment spots • All rooms offered are Standard Rooms
  • 23. Limited Collection Resorts Citin Garden Resort, Pattaya, Thailand Citin Loft, Pattaya, Thailand Galeri Ciumbuleuit Hotel, Bandung, Indonesia Impiana KLCC Hotel, Kuala Lumpur, Malaysia Somerset Ampang, Kuala Lumpur, Malaysia Heritage Resorts, Coorg, Karnataka, India
  • 24. Limited Collection Resorts Caribbean World Mahdia, Tunisia Caribbean World Nabeul, Tunisia Caribbean World Venus Beach, Hammamet, Tunisia The Den, Corbett, Uttarakhand, India Mountain Club, Bhimtal, Uttarakhand, India Caribbean World Monastir, Tunisia
  • 25. Limited Collection Resorts Alpine Club, Nainital, Uttarakhand, India Corbett Hideaway, Corbett, Uttarakhand, India Haveli Hari Ganga, Haridwar, Uttarakhand, India Riverview Retreat, Corbett, Uttarakhand, India Aranya Safari Resort, Corbett, Uttarakhand, India Naini Retreat, Nainital, Uttarakhand, India
  • 26. What is XchangeWorld? • An international holiday exchange network featuring direct partnerships with meticulously selected quality clubs, properties and resorts • Access to more than 2,000 resorts around the world • Accommodation availability based on cross utilisation with affiliated partners, clubs, properties and resorts • Property and resort list subject to change
  • 27. The XchangeWorld Difference • No annual membership fees • Flat Xchange Fee of US$118* per week of 8 days/ 7 nights throughout the world – great value for money! • For the Exclusive Boutique Collection, a Premium Xchange Fee starts at US$129* for 4 days/3 nights * Xchange Fees subject to change without prior notice
  • 28. Featured XchangeWorld Resorts Royal Heights Home – Bodrum, Turkey • Set on a hill sloping down to a spectacular coastline of emerald islands in sapphire waters • Located just five minutes from the Vita Park Golf Course • Well equipped with two swimming pools, a spa centre, sauna, Turkish bath (hammam), and other recreational facilities
  • 29. Featured XchangeWorld Resorts Xclusive Hotel Apartments – Dubai, UAE • Located in the historic downtown Bur Dubai area – just 15 minutes from the airport • Close to the famous Dubai Creek • Only a short walk away from shopping malls, traditional Arab souks and restaurants
  • 30. Featured XchangeWorld Resorts Dreams Beach Marsa Alam, Egypt • Spread over 360,000 m2 at the Northern Sharm of Al-Qusair City in Marsa Alam • Directly on 600 m of private beach property • Close proximity to Al-Khorafy Project Area
  • 31. Featured XchangeWorld Resorts Dreams Beach Sharm el Sheikh, Egypt • Spread over 100,000 m2 at Ras Um El Sid Cliff • 400 m of beach fronting the Red Sea • A 45 minute drive from Ras Muhammed National Park
  • 32. Featured XchangeWorld Resorts Dreams Vacation Sharm el Sheikh, Egypt • Spread over 90,000 m2 of unspoiled grounds with a marvellous and distinguished location in the heart of the beautiful Um El Sid cliff • Just 7 km away from Neama Bay and 23 km from Sharm el Sheikh Airport
  • 33. QVI Club/XchangeWorld Directory • QVI Club/XchangeWorld 2012 Resort Directory is now available online! • Online eBook version – downloadable and easy to use!
  • 34. Handy tips when making a booking • Decide which resorts or destinations you would like to visit, then check for availability using the Online Availability function at • For Home Resorts, Limited Collection resorts and Exclusive Boutique Collection, and for resorts that are not listed online, please contact our Customer Experience Ambassadors to check availability • Have at least 3 travel date options. The more flexible you are, the higher your chances of securing availability at the resort of your choice
  • 35. Handy tips when making a booking • Contact our Customer Experience Ambassadors at to make your reservation as early as possible • In your reservation email, please provide us with your name, QVI or IR ID, and package ID to help us expedite your request • Pay your Usage and Xchange Fees to confirm your booking, if you have not already done so * For QVI Club Home Resorts and Limited Collection Resorts booking, only Usage Fee applies. For XchangeWorld resort bookings, Usage and Xchange Fees apply Book based on what is available
  • 36. Handy tips when making a booking Why book based on availability? • XchangeWorld properties and resorts work on a mixed-used basis • These properties and resorts allocate a percentage of rooms for vacation club members, reserving the rest for travel agents, the general public, and the hotel’s own member base • XchangeWorld’s room availability is therefore limited according to the allocation. We recommend that you keep checking at the Online Availability function, or contact to find out current availability • There will be times when QVI Club’s allocation is fully booked, even if the hotel has availability for the general public
  • 37. Remember… • Be flexible with your travelling dates • Don’t be afraid to explore alternative destinations • By nature of our membership pricing, inventory in certain locations will be extremely limited • Consider off-peak seasons for your holiday travel • Plan your holidays based on what spaces are available • If you cannot find what you want online, email to check for offline availability of other properties and resorts
  • 38. Booking an XchangeWorld Holiday STEP 1: STEP 2: STEP 3: Exchange your week(s) entitlement Request your Xchange World Holiday Confirm your holiday • • Plan well ahead if you want to spend your holiday outside of the list of Home Resorts or Limited Collection Resorts • • Pay an Xchange fee of US$118* per week (8 days / 7 nights), per unit Split week Xchange fee of US$78* for either weekday or weekend Guest Certificate of US$50* – if required • • Receive your confirmation voucher Pack and go for your well deserved holiday! *Fees subject to change without prior notice
  • 39. Member’s Fee Guide Effective 1 Oct ‘11 Usage Fee All Home Resort & XchangeWorld bookings (for 1 week or 7 nights) Xchange Fee XchangeWorld bookings (for 1 week or 7 nights) Xchange Fee (Spilt Week) XchangeWorld Split Week bookings (for 3 or 4 nights only) * Valid at selected XchangeWorld properties and resorts only Guest Certificate Fee To gift the vacation to family and friends Note: Usage, Xchange and Split Week Fees may be revised without prior notice. US$200 US$118 US$78 US$50
  • 40. Value of QVI Memberships  For you to enjoy during your leisure time  For you and your loved ones to spend real quality time together  For you to retreat, reflect, rejuvenate and renew on a relaxing holiday!  NOT for business travel or cities-only travel  NOT for specific, must-travel dates or peak period travel  NOT for last minute bookings  NOT for specific destination travel only  NOT for booking based on demand, but based on what’s available only
  • 41. Share your vacation • Share the fun and extend the holiday experience with QVI Club to your family and friends • Gift a holiday by issuing them with a Guest Certificate
  • 42. QVI Club Membership • QVI Club Membership can be purchased online @ • Upon registration, the purchaser will become a QVI Club member. An eCertificate will be issued instantaneously to their Virtual Office (VO) • An eWelcome Letter will also be sent via email to the member’s email address within 2 days of purchase • The eWelcome Letter & eCertificate are available in Arabic, Bahasa Indonesia, English, Persian and Russian
  • 43. Customer Experience Ambassadors Contact our Customer Experience Ambassadors for more information or to book your holidays: International Tel: +603 7949 8288 Email: India Tel: +91 22 6139 9500 Email: Operating hours: 9am - 6pm; Monday to Friday (Mumbai time: GMT + 5.5hours)
  • 44. Unforgettable Experiences I can say, hand on heart, that Prana Resort (now known as Prana Beach Villas) is really amazing as a honeymoon resort! Magnificent views greeted us the moment we walked into the resort’s reception area. The colour of the water was incredible, with all shades of blues and greens surrounding the island. The rooms were beautifully designed, nestled among tropical greenery. The well-maintained pool was gorgeous, and we enjoyed the spa. But Amala restaurant is where the resort really shines. The food was remarkable and the service highly personalised. The staff members of Prana were friendly, and willing to go the extra mile to help us when needed. We really enjoyed our time at Prana and would readily recommend it to anyone looking for a honeymoon resort, or a relaxing, peaceful and luxurious holiday in Koh Samui. Dhanraj Desale & Shruti Desale United Arab Emirates
  • 45. Unforgettable Experiences It was a wonderful experience taking my parents and my family to visit Kuala Lumpur where we stayed at The Palace of the Golden Horses. This huge, sprawling hotel is one of the most palatial properties in the city. Our room had a view of the lake while my parents’ room faced three beautiful waterfalls with lush green surroundings. There are special ferry rides that we all enjoyed, as well as a water theme park that my daughter loved. There is even a golf course, so with all these leisure and entertainment facilities available, you can enjoy a relaxing holiday in the ‘palace’ without ever leaving the place! We all thank QVI Club for offering such a dream vacation for an unbelievably low price without compromising on quality! Preeti Parvatker, India